1、.ContentsMini-project6Writing a Letter of Complaint5Reading B3GrammarAttributive Clauses 8Reading A2Warming-up1Language Lab7Listening & Speaking4.Match the following express companylogos with their names.Task 1Use one or twosentences todescribe the meaning of the following shipping labels.Task 2

2、Warming-up.Task 1A. Express Mail Service B. United Parcel Service C. Federal ExpressD. China Railway Express.Task 2.Suggested AnswersYou should(Picture 1) isolate it elsewhere.(Picture 2) not stack it with other stuff.(Picture 3) not use hooks to lift it up.(Picture 4) place it with this side up.(Pi

3、cture 5) handle with care.(Picture 6) keep it dry.Reading A How Do We Transport Our Goods?Text StructureTask 1&2Business Know-howLanguage Points.Text StructureThe advantages and disadvantages of each mode of transport. There are five major mode of transport forgoods: rail, water, road, pipeline

4、and air.Two PartsPara. 1 Para. 2-6.Para. 1.vParagraph 1vbe characterized by: to have the character or qualities ofve.g. This book is characterized by colorful pictures.Para.1.Para. 2.vParagraph 2vlie in: (of ideas, qualities, problems, etc.) to exist or be foundve.g. The problem lies in deciding whe

5、n to expand the business.vcompare favorably with: to be better in nature or quality in relation to anotherve.g. Your spoken English compare favorably with your sisters.Para.2v .Para. 3.vParagraph 3vin relation to: connected with or compared with something.ve.g. Womens earnings are still low in relat

6、ion to mens.vwhat matters the most: what is the most importantve.g. What matters the most is the way you look at your life.Para. 3v .Para. 4.vParagraph 4vadvantage n. v advantageous adj.vdeliver v.v delivery n. e.g. free delivery.Para. 4.Para. 5.vParagraph 5veconomic adj. of or relating to the produ

7、ction, development and management of material wealth, as of a country, household or business enterprise; of or relating to an economyvc.f. economical adj. not spending more money than necessaryvmaintain v.vmaintenance n.Para. 5.Para. 6 Air freight is used for goods where the higher cost of transport

8、 by air gives way to other considerations. For example, speed is the most important factor for the transportation of perishables, medicines and spare parts, while safety is the key to the transport of goods of high value.vParagraph 6 v give way to: to be replaced byve.g. Excitement gave way to fear

9、as she stepped on the stage.vthe key to ve.g. the key to success.Para. 6.Task 1 Find out the advantages and disadvantages of each mode of transport mentioned in the passage. Some are provided for you.Mode of Transport AdvantagesDisadvantagesrail1)Capable of meeting different needs2) Capable of carry

10、ing heavy and light products3)Capable of running at different speeds4)Favorable freight rateswaterOffering low-cost means of carrying bulky, low-value productsLimited speed.road1)Capable of performing door-to-door delivery2)Capable of reaching faraway places3) Capable of avoiding repeated handling a

11、nd transshipmentpipelineCapable of being laid on land or under waterEconomical to transport crude oil and natural gas, especially when the volume is largeThe cost of construction and maintenance is high.air1)Capable of running at high speeds2) safeThe cost is higher. Decide which mode(s) of transpor

12、t is (are) preferable for the following goods. An example has been provided for you.Goods Mode(s) of Transport1. Fresh flowers from Holland to Japan 2. Jewelry from Hong Kong to Dalian 3. Timber from Northeast China to Mongolia 4. Crude oil from Russia to Northeast China A. rail B. water C. road D.

13、pipeline E. airEEA, CD.Goods Mode(s) of Transport5. Bulky coal from Taiyuan to Lianyungang 6. Furniture from China to England 7. Iron ore from Russia to Italy 8. A parcel from Guangzhou to a small village in Jiangxi ABBA,C.Business Know-howvSending Mails by China PostChina Post provides three Intern

14、ational Mail Services for letters and parcels Airmail: The mail is sent by aircraft. It is the fastest and the most expensive. Surface Mail: The mail is sent by road, rail or sea instead of air. It is the slowest and the least expensive. Surface Airlifted (SAL): The mail is handled as Airmail betwee

15、n two countries, and as Surface Mail inside both countries. It is faster than Surface Mail while less expensive than Airmail.v Express Mail Service (EMS) is another option for international mails. It is faster but much more expensive than the three services above. Reading B FedEx International Air W

16、aybillAfter-class Reading.Listening & SpeakingTask 1Task 2 Task 3 Task 4 Task 5. A customer is calling to ask about an order. Listen to the conversation and answer the following questions.1. What is the order number? 98072. When was the order shipped? On the eighteenth. Listen to the conversatio

17、n between a customer and the manager of the Delivery Department. Then fill in the blanks with what you hear.M: Could you deliver our goods by train?W: Why? According to our we should deliver them by truck.M: We hope we can receive the goods . Its faster by train.W: Dont worry. Well have no trouble m

18、eeting your . And if a customer requests a carrier other than truck, he must bear the .M: Well, in that case, we dont insist on changing the if you promise to deliver the goods on time.W: All right. Thank you.contractAs soon as possibledelivery dateadditional charges Mode of transport . Betty Wilson

19、 is discussing with Andrew Blare about some terms of the contract. Listen to the conversation and choose the best answer to each question you hear. Frank Murphy receives a call about delivery arrangements. Listen to the conversation and complete his notes.Mr. Murphys Notes1. The ship reached Shenzhe

20、n Port ( ) and started unloading in the afternoon. 2. Therere ( ) containers in all. 3. The trucks should arrive ( ) or early Thursday. 4. Call the ( ) and ask if the imports can be unloaded on Saturday. late Wednesday this morning threewarehouse manager . Listen to the passage twice and fill in the

21、 blanks with what you hear. v Getting your products to your customers on time, in good condition and at a reasonable cost, is very important. As for the means of shipping your products, that decision should be made your business needs and budget.v Four main means of transport are used internationall

22、y. Road transport is choice for shipping goods within a country. Prices are different according to whether the shipment is a full-truck load or a less-than-full-truck load. The railway is another important means of transport within a country, particularly where roads are . Air transport is the most

23、expensive choice. However, it has the advantages of on the basis of the most popularIn poor condition.v speed, reduced insurance and . Water transport is used mainly for heavy goods. It is the slowest but least expensive mode of transport.v Besides means of transport, you will also need to pay atten

24、tion to product packaging and insurance. Packaging protects your goods from shipping damage. It is v that you insure your products. Insurance protects you against financial loss when products are stolen, damaged, delayed or accidentally lost.storage costsstrongly recommended .Writing Letter of Compl

25、aintv A letter of complaint requests compensation for defective or damaged goods or for poor services. It usually consists of the following parts:v 1. Background: describing the situation;v 2. Problem: explaining cause and effect;v 3. Solution: stating exactly what you want to be done about the prob

26、lemv 4. Warning: stating actions to take if the problem is not solvedv 5. Closing: ending with a wish to solve the problem.Mini-projectvWork in groups. You need to send a very urgent document to a teacher in London University. Search online for companies that offer this service. Compare their servic

27、es and make a choice. Then report the details to your class.Language LabTask 5Task 1Task 2Task 3Task 4.Match the words or phrases on the left with their meanings on the right. .Complete the following sentences with the words or phrases from Task 1. Change the form if necessary.Rewrite the following sentences after the models. .Rewrite each of the following sentences with the words or phrases given in the brackets.Tran