1、1 / 53 質(zhì)量手冊quality manual coverage: globe direction; iso9001; document no. 文件編號 : xy-hb-m/q-001 version 版本 : 1.0 change history 2 / 53 更改記錄version 版本date 日期modified by 修訂人change of summary 修訂內(nèi)容1.0 2014.08.27 x 靜魁新版制定review 審核position 職位name xx signature 簽名date 日期dcc x 娜麗approval 批準(zhǔn)position 職位name xx

2、 signature 簽名date 日期總經(jīng)理李秉鴻3 / 53 acknowledgement評審position 職位name xx signature 簽名date 日期4 / 53 00 說 明本手冊是按照iso9001：2008的要求編制。 x 圍包括稀土高鐵鋁合金電力電纜生產(chǎn)的體系要求描述。this manual creation bases on iso9001：2008. the scope includes: rare-earthhigh-ironaluminumalloy power cableproduction 5 / 53 目錄00 說 明 4 02 發(fā)布令 7 03

3、 企業(yè)概況 8 1.0 適用 x 圍 scope11 1.1 總則 general11 1.2 應(yīng)用 application11 2.0 引用標(biāo)準(zhǔn) quoted standard12 2.1 引用標(biāo)準(zhǔn) quoted standard12 3.0 術(shù)語和定義 term and definition12 4.0 質(zhì)量管理體系 quality management system12 4.1 總要求 general requirements12 4.2 文件要求 document requirements13 5 .0 管理職責(zé) management responsibility17 5.1 管理承諾

4、 management promise17 5.2 以顧客為關(guān)注焦點 customer focus18 5.3 質(zhì)量方針 quality policy19 6 / 53 5.4 策劃 plan20 5.5 職責(zé)、權(quán)限和溝通 responsibility ,authority and munication21 5.6 管理評審 management review22 6.0 資源管理 resource management24 6.1 資源提供 the supply of resource24 6.2 人力資源 hr24 6.3 設(shè)施 facility25 6.4 工作環(huán)境 work envir

5、onment25 7.0 產(chǎn)品實現(xiàn) production realization26 7.1 實現(xiàn)過程的策劃 plans for realization process26 7.2 與顧客有關(guān)的過程 processes related to customers27 7.3 過程設(shè)計和開發(fā) process design and development31 7.4 采購 procurement31 7.5 生產(chǎn)和服務(wù)的提供 33 7.6 監(jiān)視和測量設(shè)備的控制control of monitoring and measuring equipment39 8.0 測量分析和改進(jìn)measurement

6、analysis and improvement41 8.1 總則 general41 8. 2 監(jiān)視和測量 measurement and monitoring42 8.3 不合格品控制 control of nonconforming product48 8.4 數(shù)據(jù)分析 data analysis49 8.5 改進(jìn) improvement507 / 53 02 發(fā)布令為了滿足市場的需求和顧客的要求，適應(yīng)市場的競爭，不斷提高公司的質(zhì)量管理水平，依據(jù)iso9001 ：2008標(biāo)準(zhǔn)，本公司制定了質(zhì)量手冊。經(jīng)審定本質(zhì)量手冊符合國家有關(guān)政策、法律法規(guī)和公司的實際情況，現(xiàn)更新版正式批準(zhǔn)發(fā)布，從201

7、4 年 7 月 1 日開始實施。本質(zhì)量手冊是公司質(zhì)量管理體系運(yùn)行的依據(jù)，也是全體員工的行為規(guī)x，體現(xiàn)了本公司對顧客的承諾。為此，自本手冊實施之日起，要求全體員工充分理解、正確執(zhí)行公司的質(zhì)量方針，嚴(yán)格按照質(zhì)量手冊的要求落實質(zhì)量責(zé)任，開展質(zhì)量管理活動，滿足合同要求與顧客期望，達(dá)到顧客滿意。in order to ply with the marker demand and customer s requirements , acmodate the petition and improve the quality management level of our pany, we establish

8、 the quality manual according to iso9001：2008. after reviewed the quality manual ply 8 / 53 with the country s policy, law and our pany, and the new version executes from jul1st, 2014 the quality manual is the base of qms for our pany and also the behavior criterion for the entire employee. it refle

9、cts the promise to the customer. in order to achieve customer satisfaction, since the manual is implemented, all the staff should understand and execute the quality policy and develop quality activity ply with the requirement and expectation of the customers in order to achieve customer satisfactory

10、. 特此發(fā)布！hereby released! 總經(jīng)理 gm ：發(fā)布日期 date ：03 企業(yè)概況xx 欣意電纜 xx 位于 xx 高新技術(shù)產(chǎn)業(yè)開發(fā)區(qū)內(nèi)，是一家大型民營企業(yè)，為2012 年 xx 市政府重點招商引資項目，也是xx 欣意電纜 xx 迄今為止投資最大的產(chǎn)業(yè)基地。公司 2012年 3 月宣告成立，注冊資本金1 億元人民幣。該項目占地2000畝，共分三期建設(shè)。一期工程總投資25 億元，占地700 畝，其中 600 畝用于廠房建設(shè)，100 畝用于辦公樓、院士專家工作站與附屬設(shè)施建設(shè)。9 / 53 目前，一期工程已部分投產(chǎn)，實現(xiàn)盈利。公司現(xiàn)階段生產(chǎn)的產(chǎn)品主要有中低壓鋁合金電力電纜，未來還

11、將生產(chǎn)特高壓電纜、礦用電纜、核電纜以與汽車線束、漆包線等。公司具有管理和科研人員數(shù)十人，配備了先進(jìn)的生產(chǎn)設(shè)備。在總裁的帶領(lǐng)下，公司正在穩(wěn)步發(fā)展，未來的欣意公司必將在電纜行業(yè)掀起一場空前風(fēng)暴。公司名稱： xx 欣意電纜 xx 公司地址： xx 省 xx 市太行大街759 號：050000 公司：86-6 68053199公司：86-003 pany instructionsthe hebei joy sense cable co., ltd, located in shijiazhuang high-tech development zone, is the largest industrial

12、 base invested by the anhui joy sense cable 10 / 53 co., ltd. it s also an emphasis attracting investment project to the shijiazhuang municipal government in 2012.the hebei joy sense co., ltd was established in march of 2012,with a registered fund of 100 million chinese yuan. the entire factory cove

13、r an area of 2000 mu(329 acres),is designed to be constructed into three phases. an amount of 2.5 billion yuan was invested into the first phase, with an area of 700 mu(115 acres),including 600 mu(99 acres) for factory buildings and 100mu (16 acres) for office buildings, workstations for academician

14、s and experts and ancillary facilities. currently, the first phase of the project has been put into operation, stage the panys products are mainlyin thelow-voltagealuminumpower cables,the future willproducespecialhigh-voltage cables, mining cables, nuclear and automotivecableharnesses, wire, etc. th

15、e pany hasdozens of peoplemanagement andresearch staff.under the leadership of ceo, the pany is steadily developing , the joy sense in the cable industry will set off an unprecedented storm. pany: hebei joy sense cable co.，ltd. address: no.759, taihang street, high-tech industrial development zone,

16、shijiazhuang city，hebei province ，china postal code: 050000 tel: 86-668053199 fax: 86-0 11 / 53 1.0 適用 x 圍 scope 1.1 總則 general 1.1.1 本質(zhì)量手冊（簡稱手冊）依據(jù)iso9001 ：2008 質(zhì)量管理體系要求標(biāo)準(zhǔn)，結(jié)合本公司實際情況編寫。this manual is created base on iso9001:2008, bine with the condition of joy sense. 1.1.2 本手冊是向顧客與有關(guān)方面證實本公司有能力穩(wěn)定地提供滿足

17、顧客和適用的法規(guī)要求的產(chǎn)品。this manual is to confirm that our pany is equipped to provide the products which ply with the customer requirement and the law. 1.1.3 通過質(zhì)量體系的有效運(yùn)作，包括對體系的持續(xù)改進(jìn)和保證顧客與適用的法規(guī)要求而達(dá)到顧客滿意。through the exertion of the quality system, including the continual improvement and ensures to ply with the

18、requirement of customer and law to achieve customer satisfactory. 1.2 應(yīng)用 application 本手冊適用于 xx 欣意電纜 xx 稀土高鐵鋁合金電力電纜的生產(chǎn)和銷售過程管理，也適用于第二方對本公司質(zhì)量保證能力和第三方質(zhì)量體系審核。因本公司的產(chǎn)品按國家和企業(yè)標(biāo)準(zhǔn)與客戶要求生產(chǎn)，不存在新產(chǎn)品的開發(fā)設(shè)計，故決定對7.3中有關(guān)產(chǎn)品設(shè)計和開發(fā)的條款進(jìn)行刪減。this manual is applicable for the production and sale of rare-earthhigh-ironaluminumall

19、oy power cablein hebei joy sense cable co., ltd.and also applicable for customers and the third party audit. because the products according to nationalandcorporatestandards andcustomer requirements, we don t have the design for new products, so that we delete the items of design and development for

20、products in 7.3. 12 / 53 2.0 引用標(biāo)準(zhǔn) quoted standard 2.1 引用標(biāo)準(zhǔn) quoted standard 2.1.1 iso9000：2005 質(zhì)量管理體系基礎(chǔ)和術(shù)語iso9000:2005 quality management system-fundamentals and vocabulary 2.1.3 iso9004:2000質(zhì)量管理體系業(yè)績改進(jìn)指南。iso9004:2000 quality management system-guidelines for performance 3.0 術(shù)語和定義 term and definition 本

21、質(zhì)量手冊采用iso9000 ：2005 標(biāo)準(zhǔn)中的術(shù)語和定義。this quality manual adopts the term and definition on iso9000：2005standard 4.0 質(zhì)量管理體系 quality management system 4.1 總要求 general requirements 本公司依據(jù) iso9001 ：2008 標(biāo)準(zhǔn)建立質(zhì)量管理體系，形成文件，加以實施和保持，并持續(xù)改進(jìn)其有效性。本公司確保按照下列要求策劃和管理質(zhì)量管理體系過程：our pany establishes documents, implements and mai

22、ntains and improves the quality management system, in accordance to the iso9001: 2008 .our pany plan and manage quality system as follows: 確保可以獲得必要的資源和信息，以支持這些過程的運(yùn)作和對這些過程的監(jiān)視、測量；見6.0 “資源的提供”。confirm to acquire the necessary resource and information to support the operation and monitor measure and ana

23、lyze these processes 監(jiān)視、測量和分析這些過程；monitor measure and analyze these processes. 實施必要的措施，以實現(xiàn)對這些過程所策劃的結(jié)果和對這些過程的持續(xù)改進(jìn)。implement necessary action to achieve planned results and continual improvements. 確保對外包過程的控制并不免除本公司滿足顧客和法律法規(guī)要求的責(zé)任。本公司對外包過程控制的類型和程度將會考慮下列因素影響：13 / 53 ensure the control of process outsourc

24、ing and not exempt from the pany s resp onsibility to meet customers and law s regulatory requirements. as to the type of outsourcing process control and extent, the pany will consider the following factors: 外包過程對本公司提供滿足要求的產(chǎn)品的能力的潛在影響；outsourcing process has potential impacts on the ability of provid

25、ing products that meet the requirements; 對外包過程控制的分擔(dān)程度；share responsibility and degree for the outsourcing process control 通過應(yīng)用 7.4 條款實現(xiàn)所需控制的能力。we will control it according to the 7.4 terms. 4.2 文件要求 document requirements 職責(zé) responsibility 管理者代表領(lǐng)導(dǎo)文件和質(zhì)量記錄的管理工作；mr leads the management of document and r

26、ecord. 經(jīng)管處文控中心歸口管理文件和質(zhì)量記錄的檔案管理；歸口圖樣和技術(shù)文件的檔案管理。dcc is charge for the management of document, quality record, drawing and technology document. 4.2.1 總則 general 本公司質(zhì)量管理體系文件是質(zhì)量管理體系運(yùn)行的依據(jù)，共包括四個層次的文件：the quality management document is the rule for execution of quality management system and includes 4 level

27、 documents. 4.2.1.1 第一層次文件質(zhì)量手冊level1quality manual 本手冊系統(tǒng)描述了本公司質(zhì)量管理體系的基本情況，其中包括：this manual describes the basis of our quality system, including: 公司的質(zhì)量方針、質(zhì)量目標(biāo)；公司的組織結(jié)構(gòu)；quality policy, quality goals and pany organizations; 與質(zhì)量有關(guān)的管理人員與部門的職責(zé)、權(quán)限；the responsibility, authority of related department; 14 / 53

28、 質(zhì)量管理體系總體要求和x 圍，包括任何刪減的細(xì)節(jié)與合理性；quality management system requirement and scope, includes the reduce details and conformity; 為質(zhì)量管理體系編制的形成文件的程序或?qū)ζ湟茫籺he procedure for the system 質(zhì)量管理體系過程之間的相互作用的表述，體系與產(chǎn)品實現(xiàn)過程的持續(xù)改進(jìn)。representation of interaction between quality management system process and continue revisi

29、ng of system and products realization process.4.2.1.2 第二層次文件程序文件：是規(guī)定過程的質(zhì)量控制活動出現(xiàn)的公司法規(guī)性文件。為確保本公司質(zhì)量管理體系和產(chǎn)品實現(xiàn)過程的持續(xù)改進(jìn)、，針對三大過程的各個具體過程，本公司編制了程序文件并進(jìn)行控制。一個文件可包括一個或多個程序的要求。一個形成文件的程序的要求可以被包含在多個文件中。level 2-program file: it is the document used to control quality activity. in order to ensure the continual improv

30、ements of our quality management system and products realization process, aimed at 3 major processes, we have established procedures and control. one document can include one or more procedure requirements. one requirement can be written in several documents. 4.2.1.3 第三層次文件作為程序文件的補(bǔ)充，是針對具體質(zhì)量活動和操作進(jìn)行描述

31、和規(guī)定的詳細(xì)作業(yè)文件。包括有作業(yè)指導(dǎo)書、機(jī)器操作規(guī)程、檢驗規(guī)x、相關(guān)標(biāo)準(zhǔn)和適當(dāng)?shù)耐鈦砦募取evel 3 documents- the supplement of the procedure, is the work instruction to specific quality activity. include operation instruction, work flow, inspection instruction, related standards and appropriate foreign documents. 4.2.1.4 第四層次文件質(zhì)量記錄：是所有過程的記錄。l

32、evel 4 document-quality record: all process records. 4.2.2 質(zhì)量手冊 quality manual 4.2.2.1 總則 general 質(zhì)量手冊是本公司質(zhì)量管理體系綱領(lǐng)性的文件，旨在實現(xiàn)本公司的質(zhì)量方針和質(zhì)量目標(biāo)。質(zhì)量手冊的內(nèi)容參見4.2.1.1 15 / 53 quality manual is the general document of quality management system, and aims at achieving the quality policy and quality objective. refer

33、 to 4.2.1.1 4.2.2.2 質(zhì)量管理手冊的管理the management of quality manual經(jīng)管處文控中心是質(zhì)量手冊的歸口管理部門，負(fù)責(zé)編制、審核、批準(zhǔn)、發(fā)放、使用和修訂等環(huán)節(jié)的管理和控制。dcc is the management department for quality manual and is charged of the establishing, approved, delivery, and use, modified of the quality manual. 4.2.3 文件控制 document control 4.2.3.1 為保證本公

34、司質(zhì)量體系的有效運(yùn)行，對與質(zhì)量管理體系要求有關(guān)的文件必須進(jìn)行控制，以確保文件的適宜性以與所有工作場所都能使用有效版本。in order to confirm the execution of our quality system effectively, we should control the related documents about the quality management system ,so that ensure the suitability of documents and all the work areas can have appropriate documen

35、ts in place. a) 文件的批準(zhǔn) the approved for the document 所有文件發(fā)布前，須由授權(quán)人審批，以確保其適宜性；all the documents should be approved before being published. 質(zhì)量手冊由總經(jīng)理批準(zhǔn)，程序文件由管理者代表批準(zhǔn)；quality manual is approved by gm, procedure is approved by mr. 第三層次文件可根據(jù)性質(zhì)不同由部門負(fù)責(zé)人審批；必要時由公司主管領(lǐng)導(dǎo)審批。level 3 document can be approved by relat

36、ed department according to its characters; if necessary approved by pany leader. b) 文件的評審 the review of document 公司質(zhì)量管理體系一、二層次文件發(fā)布運(yùn)行后，在適當(dāng)時期內(nèi)，應(yīng)收集文件執(zhí)行情況的信息，對其可操作性和有效性進(jìn)行評審，必要時根據(jù)本節(jié)d)條進(jìn)行更改并再次得到批準(zhǔn)。after the level 1and level 2 documents were published, in the appreciate time, the pany should collect the ex

37、ecution information and review the operability and effectiveness, if necessary we can modify the document according to item d) and get the approval. 16 / 53 通過文控中心填寫的受控文件清單等，識別文件的現(xiàn)行有效和修訂狀態(tài)。we indentify the version through control document list by dcc. c) 文件的管理 the management of document 受控文件（包含外來文件、

38、技術(shù)文件）由文控中心負(fù)責(zé)管理，文件發(fā)布前應(yīng)經(jīng)授權(quán)人員批準(zhǔn)，發(fā)放時進(jìn)行標(biāo)識，以確保：controlled documents (including foreign documents, technology documents) are controlled by dcc. the document should be approved by related people before being published. and we should label the document in order to: 公司各使用場所都能得到有效版本；all places should get the c

39、orrect version document. 文件保持清晰、易于識別和檢索；the document should be kept clearly and easy to recognize and research. 質(zhì)量管理體系所需的外來文件得到識別和分發(fā)得到控制；the foreign document should be identified and controlled. 與時從發(fā)放和使用場所撤回失效或作廢的文件，防止錯用、誤用；call back the old version document in time. 若為標(biāo)準(zhǔn)要求、法律要求或積累知識需要保留已作廢的文件，在保留的文

40、件上標(biāo)識“x”并隔離存放。文控中心應(yīng)至少保存一份作廢的受控文件，并按規(guī)定確定其保存期限。because of the demand of the standard, law or the accumulation of knowledge, we should stamp the “x” on the document and storage in other place. dcc should keep one last version at least and keep it as the rule. d) 文件的更改 the modification of documents 本公司文件

41、的更改應(yīng)處于受控狀態(tài)：the modify of our document should be controlled. 1）文件的更改由編寫部門填寫更改申請，并經(jīng)批準(zhǔn)后實施；the modification of documents should be applied by the related department and execute after being approved. 2）文件的更改由該文件的原審批部門或授權(quán)人進(jìn)行審批，若情況變化，當(dāng)授權(quán)其他部門或人員進(jìn)行更改、審批時，該部門或人員應(yīng)獲得原審批依據(jù)的有關(guān)背景資料。17 / 53 the modification of docu

42、ments should be reviewed by the original department or the authorizer. if the situation is changed, any other departments modify the document; the related people should get the background information of this document from the original department. 3）手冊附件內(nèi)容的變更，不做改版變更，但要在修改記錄中明確備注。if the appendix of th

43、e manual is changed, we don t change the version, but we should remark it on the change record. 4.2.4 質(zhì)量記錄的控制 the control of quality record 4.2.4.1本公司實施質(zhì)量記錄控制的目的在于管好質(zhì)量記錄，以確保為完成的活動和達(dá)到的結(jié)果提供客觀證據(jù)。質(zhì)量記錄的標(biāo)識、貯存、檢索、保護(hù)、保存期和處置按記錄控制程序執(zhí)行。the purpose of record control is to manage the record well, so that we can

44、provide objective evidence to the related activity and result. the identification, storage, search, protection, retention period and disposition should be executed according to record control procedure. 質(zhì)量記錄的保存期限應(yīng)至少滿足顧客和法律法規(guī)的要求，具體參考記錄控制程序中記錄保存期限的規(guī)定。the retention period of the quality record should a

45、t least ply with the customer and law s requirement. refer to “record control procedure”. 4.2.4.2 支持性文件 support documents 文件控制程序 document control procedure 記錄控制程序 record control procedure 5 .0 管理職責(zé) management responsibility5.1 管理承諾 management promise 總經(jīng)理通過以下活動對其建立、實施和持續(xù)改進(jìn)質(zhì)量管理體系的承諾提供證據(jù)：gm provides th

46、e evidence about the promise of setting up, executing, continual improving of quality management system through the below activity. 5.1.1 向組織傳達(dá)滿足顧客和法律、法規(guī)要求的重要性。convey the importance of satisfying customers, law and regulation. 5.1.2 總經(jīng)理負(fù)責(zé)制定和批準(zhǔn)公司的質(zhì)量方針和質(zhì)量目標(biāo)。18 / 53 gm is in charge of establishing and

47、approving the quality policy and quality objective. 5.1.3 總經(jīng)理按計劃的時間間隔主持管理評審，執(zhí)行管理評審控制程序。gm organizes the management review according to the require time, and execute management review control procedure. 5.1.4 總經(jīng)理應(yīng)任命管理者代表，確保公司質(zhì)量管理體系運(yùn)作能獲得必要的資源，執(zhí)行第6.0 章資源管理的規(guī)定。gm should mission the management representa

48、tive and ensure to get the necessary resource, execute the 6.0 resource management. 5.2 以顧客為關(guān)注焦點customer focus公司的成功取決于理解并滿足顧客與其他相關(guān)方當(dāng)前和未來的需求和期望，并爭取超越這些需求和期望。總經(jīng)理應(yīng)以實現(xiàn)顧客滿意為目標(biāo)，為此應(yīng)做到：the achievement of the pany lies on understanding and satisfying customers and related party s current and future needs and

49、 expectations. and try to exceed these requirements and expectations. gm should have the object of realizing customers satisfactory. so he should do these: 5.2.1 確定顧客的需求和期望confirm customers demand and expectation 通過市場調(diào)研、預(yù)測，或與顧客的直接接觸來實現(xiàn)。realize it through the market research, prediction or direct con

50、traction with customers . 5.2.2 將顧客的需求和期望轉(zhuǎn)化為要求change the customers needs and expectation to our requirement. 這些要求包括對產(chǎn)品的要求、過程要求和質(zhì)量管理體系要求等，只有完全滿足顧客需求和期望時，顧客才能滿意。these requirements include product requirements, process requirements and quality management system requirements. customers will be satisfied

51、 only if we can meet all their requirements and expectations. 5.2.3 使轉(zhuǎn)化成的要求得到滿足ply with the changed requirements. a)公司必須滿足法律法規(guī)與強(qiáng)制性國家和行業(yè)標(biāo)準(zhǔn)的規(guī)定；19 / 53 pany should ply with the law, regulation and pulsory country s or industry s standard. b)顧客的期望和需求、法律法規(guī)與強(qiáng)制性國家和行業(yè)標(biāo)準(zhǔn)的要求也會隨時間而修訂，因此組織轉(zhuǎn)化的要求與已建立的質(zhì)量管理體系也應(yīng)隨之更新

52、，執(zhí)行管理評審控制程序和文件控制程序的規(guī)定。customers expectations and needs, laws and regulations and pulsory country or industry standard will modified sometime, so we should update the requirements of the organization transformation and our system according to them, execute management review control procedure and docu

53、ment control procedure. 5.3 質(zhì)量方針 quality policy 質(zhì)量方針是本公司的質(zhì)量宗旨，公司應(yīng)確保：quality policy is the quality tenet of our pany, the pany should ensure: 5.3.1 質(zhì)量方針與各項質(zhì)量活動緊密聯(lián)系，使各級管理人員和全體員工理解質(zhì)量方針是公司各項工作的宗旨和方向；quality policy is closely connected with all the quality activities. and make sure that managers at diffe

54、rent levels and all staff understand that quality policy is the tenet and direction of all the work. 5.3.2 質(zhì)量方針包括對滿足要求和持續(xù)改進(jìn)質(zhì)量管理體系有效性的承諾；通過制定量化的質(zhì)量目標(biāo)落實質(zhì)量方針，并將質(zhì)量目標(biāo)分解到各部門以便于實施和評價；quality policy should include the promise of plying with quality management system; realize the quality policy by making meas

55、ureable quality goal and resolve it to all the related departments for execution and evaluation. 5.3.3 通過每年的管理評審，評審質(zhì)量方針的持續(xù)適宜性和質(zhì)量目標(biāo)的實施情況，促進(jìn)質(zhì)量管理體系的持續(xù)改進(jìn)；review the suitability of the quality policy and the condition of the quality goal by annual management review to improve our quality management syste

56、m continually. 5.3.4 質(zhì)量方針的制定、批準(zhǔn)、評審和改進(jìn)應(yīng)予以控制。the establishment, approved, review and improvement of the quality policy should be controlled. 20 / 53 5.4 策劃 plan 5.4.1 質(zhì)量目標(biāo) quality goal 本公司在制定質(zhì)量方針的基礎(chǔ)上，結(jié)合公司具體情況，應(yīng)建立質(zhì)量目標(biāo)。質(zhì)量目標(biāo)是對質(zhì)量方針的展開，也是公司全體員工所追求并加以實現(xiàn)的主要工作任務(wù)。為確保質(zhì)量目標(biāo)的實現(xiàn)，應(yīng)將目標(biāo)分解到各部門。公司在每年的管理評審會議上，根據(jù)上年的質(zhì)量目標(biāo)達(dá)成

57、情況，確定下一年的質(zhì)量目標(biāo)，再將目標(biāo)分解到各部門。the pany should set quality goal on the foundation of having set quality policy and the real situation of the pany. quality goal is the expansion of quality policy and also the main work task that all staff tries to purse and realize. we should resolve the goal to a ll depar

58、tments to make sure the goal s realization. the pany makes the quality goal depending on the achievements of the goal last year. then resolve it to all departments . 5.4.2 質(zhì)量管理體系策劃 the plan of quality management system 為確保質(zhì)量目標(biāo)的實現(xiàn)與質(zhì)量管理體系滿足本手冊中4.1 的總要求，總經(jīng)理必須組織相關(guān)職能部門對質(zhì)量管理體系進(jìn)行策劃，明確質(zhì)量管理體系包括的所有過程以與這些過程之間的

59、相互關(guān)系。包括確定每一質(zhì)量管理體系過程的輸入、輸出與活動以與資源配置要求，并做出相應(yīng)規(guī)定。in order to ensure the realization of the quality goal and qms ply with the manual 4.1 requirement, gm shall organize the related department to plan the quality management system and confirm all the processes and understand the relationship between them.

60、including confirm requirements of inputs, outputs and resource allocation. then make corresponding rules. 在對質(zhì)量管理體系的變更進(jìn)行策劃和實施時，保持質(zhì)量管理體系的完整性。每當(dāng)發(fā)生下列情形時，總經(jīng)理應(yīng)對質(zhì)量管理體系變更的必要性進(jìn)行分析，必要時可召開臨時管理評審會議，以最終確認(rèn)質(zhì)量管理體系變更的必要性：we should keep the integrality of the qms when some changes. when the followings happen, gm shou