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國際商業(yè)書信大全(1) A first enquiry 第一次詢價Dear Sirs,We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.We operate a quality retail business and although our sales volume is not large, we obtain high prices for our goods.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.Yours faithfully,Sandra JonesManager=Dear Sirs,執(zhí)事先生:We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.從伯明翰.史密斯公司!獲悉貴公司制作了一系列款式新穎的皮革手提包.We operate a quality retail business and although our sales volume is not large, we obtain high prices for our goods.本公司經(jīng)營高檔零售業(yè)務(wù),雖然銷量不多,但貨品屬優(yōu)質(zhì)高檔.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?現(xiàn)懇請惠寄貨品目錄、價格表和付款方式細(xì)則.We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.此外,如蒙提供各類皮革樣本,不勝感激.Yours faithfully,Sandra JonesManager=Useful phrases1.We have learned from that you從獲悉貴公司2.We operate a quality retail business本公司經(jīng)營高檔零售業(yè)務(wù)3.Would you please send me a copy of your handbag catalogue現(xiàn)懇請惠寄貨品目錄4.We would find it most helpful if you could also supply samples of如蒙提供各類樣本,不勝感激=Notes段意解說1.Say how you obtained the companys address and indicate what you are interested in.各知如何取得收信人地址及發(fā)信原因2.Introduce yourself and describe your field of activity.自我介紹有關(guān)經(jīng)營的業(yè)務(wù)范圍3.Make your main request.提出請求4.The second request is going to cost the company more. Make it tactfully.第二個請求花費較大，需要得體地提出=Alternative phrases替代用語We have learned from Smith and Company of Birmingham that you manufacture a range of high-fashion handbags in a variety of leathers.(I have been told by/I have heard from)(handbags in several different leathers)We operate a quality retail business and although our sales volume is not large, we obtain high prices for our goods.Would you please send me a copy of your handbag catalogue with details of your prices and payment terms?We would find it most helpful if you could also supply samples of the various skins from which the handbags are made.(It would be very helpful if)(from which you make the handbags.)=Comments 評注The enquiry is brief and to the point, telling the reader exactly what the enquiry is about. It requests the usual free literature and politely asks for an additional item:samples.這封信簡明扼要，讓收信人確切清楚查詢內(nèi)容先要求索取贈閱目錄，再禮貌地要求提供樣本(2) Reply to a first enquiry 答復(fù)第一次詢價Dear Ms Jones,Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we cant send you the full range of samples. You can be assured, however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.Mrs. Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs. Wane will be able to show you examples when she calls.We look forward to receiving an order from you.Yours sincerely,Damien CarrMarketing Vice-President=Dear Ms Jones,瓊斯女士:Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.7月16日來函詢價憶收到.得悉貴公司對我們的產(chǎn)品有興趣,實感榮幸.We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.茲奉上我們最新的產(chǎn)品目綠和常用的皮革樣本,謹(jǐn)供參考.I regret to say that we cant send you the full range of samples. You can be assured, however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.很抱歉未能寄上全套樣本,但其它諸如鱷魚皮、駝鳥皮等皮革都是同樣優(yōu)質(zhì)上乘的.Mrs. Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.本公司歐洲營業(yè)經(jīng)理安杰拉.韋恩太太將于下月攜同各類產(chǎn)品前赴英國,.屆時您若能抽空與她面談和看看我們的產(chǎn)品,相信也會同意我們的產(chǎn)品質(zhì)料上乘、手工精巧,能吸引最有鑒賞力的買主.We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs. Wane will be able to show you examples when she calls.除了手提包外,本公司亦制造多種系列精美的皮帶和手套,貴公司如感興趣,可參看產(chǎn)品目錄中所刊登的插圖.韋恩太太拜訪時將向您展示樣本.We look forward to receiving an order from you.期待接到您的訂單.Yours sincerely,Damien CarrMarketing Vice-President銷售部副總經(jīng)理=Useful phrases1. We are pleased to hear that you are interested in our products.得悉貴公司對我們的產(chǎn)品有興趣,實感榮幸.2. I regret to say that we cant send you the full range of samples.很抱歉未能寄上全套樣本3. She will have with her a wide range of our products.攜同各類產(chǎn)品4. We think that you will agree that only the best quality materials are used相信也會同意我們的產(chǎn)品質(zhì)料上乘、手工精巧5. The high standard of workmanship will appeal to the most discriminating buyer.能吸引最有鑒賞力的買主.=Notes段意解說1.Make the reference clear and respond.確認(rèn)來函,做出回應(yīng).2.State what acting you are taking詳述現(xiàn)正采取的措施3.Explain why you have not been able to meet the request in full解釋未能滿足收信人所有要求4.Add details of any follow-up action告知其他后續(xù)措施5.Broaden the customers interest, hoping to sell additional products.吸引收信人對其他產(chǎn)品的興趣,盡量推銷=Alternative phrases替代用語Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.(I refer to your)(I am glad to)We are sending you a copy of our latest catalogue under separate cover, together with samples of some of the skins we regularly use in the manufacture of our products.I regret to say that we cant send you the full range of samples. You can be assured, however, that such skins as crocodile and ostrich, not include in the watch, are of the same high quality.(I am sorry to)(I can assure you, however,)Mrs. Angela Wane, our European Sales Manager, will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating buyer.(that we use the best quality materials)(the most discerning)We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs. Wane will be able to show you examples when she calls.We look forward to receiving an order from you.=Comments評注This is a concise, yet full, response to the enquiry. It demonstrates the efficiency and dynamism of the companys approach. The visit of a sales representative will almost certainly lead to a sale.本信精要詳盡,同時顯示發(fā)信人公司處理效率和沖勁.派營業(yè)代表到訪將可建雙方的合作關(guān)系.(3) An enquiry for steel screws鋼螺釘詢價Dear Sirs,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.It would also be appreciated if you could forward samples and your price list to us.We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.We look forward to hearing from you by return.Yours faithfully,Nigel BrownPurchasing Manager=Dear Sirs,營業(yè)部主管,We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.本公司有意大量購買各型號鋼螺釘,欲知每公斤送抵英國利物浦的成本加運費價格.如蒙惠賜上述報價單,不勝感激.It would also be appreciated if you could forward samples and your price list to us.如能惠寄樣本和價格表,亦必感謝不盡.We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.本公司素來向其他公司購買此類貨品,聞悉貴公司貨質(zhì)量優(yōu)價廉,故欲與貴公司建立合作關(guān)系.We look forward to hearing from you by return.專此候復(fù).Yours faithfully,Nigel BrownPurchasing Manager采購部經(jīng)理=Useful phrases實用短語1.We would be obliged if you would give us a quotation per如蒙惠賜上述報價單,不勝感激.2.It would also be appreciated if you could forward samples and your price list to us.如能惠寄樣本和價格表,亦必感謝不盡.3. We have confidence in the quality of your products.聞悉貴公司貨質(zhì)量優(yōu)價廉=Notes段意解說1.State the enquiry clearly, giving details.詳細(xì)告知詢價項目和細(xì)則2.State any additional requests說明其它請求3.Explain why you are approaching this particular company解釋選擇與收信人公司接洽的原因.4.Ask for a quick response要求盡早回復(fù).=Alternative phrases替代用語We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England.(We would like to purchase)(We would be grateful if)It would also be appreciated if you could forward samples and your price list to us.(We would appreciate it)We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.(We previously purchased)(we are given to understand)(more competitive prices)We look forward to hearing from you b