酒店常用英語大全部門英文簡稱：總行政辦公室 Executive Office行政部Rear-Service Department市場營銷部sales & Marketing Division銷售部Sales Department公關部Public Relation Department預訂部Reservation Department客務/房務部Room Division前廳部Front Office Department管家部Housekeeping Department餐飲部Food & Beverage Department康樂部Recreation and Entertainment Department工程部Engineering Department保安部Security Department商場部Shopping Arcade禮賓司=Chief Concierge娛樂部=Entertainment Department人力資源及培訓部 Human Resource & Training Dept.人力資源部 HUMAN & RESOURCES DEPARTMENT HR采購部 Purchasing Dept.電腦部 Electronic Data Processing Dept.酒水倉 BEVERAGE STORE食品倉 FOOD STORE日用品倉 GENERAL STORE管家部 HOUSEKEEPING HSKP洗衣房 LAUNDRY ROOM LR 布草房 LINEN ROOM游泳池 SWIMMING POOL餐飲部 FOOD & BEVERAGE DEPARTMENT F & B中餐廳 CHINESE RESTAURANT CHN REST西餐廳 WEST RESTAURANT WEST REST日本餐廳 JAPANESE RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC 宴會中心 BANQUET CENTRE會議廳 CONFERENCE HALL管事部 STEWARD娛樂部 ENTERTAINMENT DEPARTMENT ENT夜總會 NIGHT CLUB桑 拿 SAUNA健身中心 HEALTH CENTRE美容美發中心 BEAUTY & BARBER CENTRE保齡球室 BOWLING BALL員工飯堂 STAFF CANTEEN員工宿舍 STAFF DORMITORY醫務室 CLINIC ROOM圖書館 LIBRARY接待處 RECEPTION RECP行政樓層 EXECUTIVE FLOOR E/F詢問處 INFORMATION INFM訂房部 RESERVATION RESV總機房 OPERATOR / TELEPHONE ROOM OPT 禮賓部 CONCIERGE CON商務中心 BUSINESS CENTRE BC 大堂副理 ASSISTANT MANAGER AM車 隊 TRANSPORTATION TRA賬務處 CASHIER 、 ACCOUNTING DESK大堂 LOBBY樓層 FLOOR / F后勤辦公室 BACK OFFICE員工通道 STAFF ENTRANCE酒店職務英文簡稱：總經理 General Manager常務副總經理 Deputy General Manager行政助理 ASSISTANT EXECUTIVE MANAGER AEM人力資源開發總監Director of Human Resources人事部經理Personnel Manager人力資源部經理 HUMAN & RESOURCES MANAGER HR MGR培訓部經理Training Manager督導部經理Quality Inspector人事主任Personnel Officer培訓主任Training Officer財務總監Financial Controller財務部經理Chief Accountant成本部經理Cost Controller采購部經理Purchasing Manager采購部主管Purchasing Officer電腦部經理EDP Manager總出納Chief Cashier市場營銷總監Director of Sales and Marketing市場及銷售總監 DIRECTOR OF SALES & MARKETING DOS 銷售部經理Director of Sales公關經理P.R.Manager Public Relation Manager宴會銷售經理Banquet Sales Manager銷售經理Sales Manager宴會銷售主任Banquet Sales Officer銷售主任Sales Officer高級銷售代表 Senior Sales Executive 銷售代表 Sales Executive公關代表 P.R. Representative 賓客關系主任Guest Relation Officer公關部主任Public Relation Supervisor客戶經理Account Manager高級客戶經理Senior Account Manager資深美工Senior Artist美工Artist銷售部聯絡主任Sales Coordinator資深銷售中心預訂員Sales Center Senior Reservation Clerk 銷售中心主任Sales Center Supervisor禮賓部經理Chief Concierge行李員Bellboy女禮賓員Door Girl客房總監Director of Housekeeping前廳部經理Front Office Manager前廳部副經理Asst . Front Office Manager大堂副理Assistant Manager禮賓主管Chief Concierger客務主任Guest Relation Officer接待主管Chief Concierge接待員Receptionist車隊主管Chief Driver出租車訂車員Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper辦公室文員Order Taker客房高級主任Senior Supervisor樓層主管Floor supervisor樓層領班Floor Captain客房服務員Room Attendant洗衣房經理Laundry Manager餐飲總監F&B Director餐飲部經理F&B Manager西餐廳經理Western Restaurant Manager中餐廳經理Chinese Restaurant Manager咖啡廳經理Coffee Shop Manager餐飲部秘書F&B Secretary領班Captain迎賓員Hostess服務員Waiter ,waitress傳菜Bus Boy, Bus Girl行政總廚Executive chef中廚師長Sous Chef(Chinese Kitchen)西廚師長Sous Chef(Western Kitchen)西餅主管Chief Baker工程總監Chief Engineer工程部經理Engineering Manager值班工程師Duty Engineer保安部經理Security Manager保安部副經理Asst. Security Manager保安部主任Security Manager保安員Security Manager商場部經理Shop Manager商場營業員Shop Assistant銷售部總監=Director of Sales高級銷售代表=Senior Sales Representative 銷售代表=Sales Representative行政總廚=Executive chief行政值班經理 EXECUTIVE ON DUTY MANAGER EOD 值班經理 DUTY MANAGER DM行政秘書 EXECUTIVE SECRETARY總會計師 CHIEF ACCOUNT信貸經理 CREDIT MANAGER CM成本會計師 COST ACCOUNT采購部經理 PURCHASING MANAGER PURCHASING MGR市場及銷售部經理 SALES MANAGER銷售員 SALES COORDINATOR 前廳經理 FRONT OFFICE MANAGER FOM前廳副經理 ASSISTANT FRONT OFFICE MANAGER AFOM大堂副經理 ASSISTANT MANAGER AM接待員 RECEPTIONIST / RECEPTION CLERK訂房員 RESERVATION CLERK RESV CLERK行李員 BELL BOY / BELL MAN門童 DOORMAN接線生 OPERATOR司機 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH 副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER AEH 助理管家 ASSISTANT HOUSEKEEPER AH 樓層服務員 ROOM ATTENDANT ATT餐飲總監 DIRECTOR OF FOOD & BEVERAGE DOFB 點心總廚 DIM SUM CHEF總工程師 CHIEF ENGINEER值班工程師 DUTY ENGINEER保安部經理 SECURITY MANAGER保安主管 CHIEF SECURITY經 理 MANAGER MGR主 任 SUPERVISOR SUP領 班 CAPTAIN CAP秘 書 SECRETARY文 員 CLERK服務員 WAITER酒店常用術語英文簡稱接待處用語 ：入 住 CHECK - IN C / I退 房 CHECK - OUT C / O預 訂 BOOKING 、 RESERVATION BKG預期抵店 ARRIVAL 、 DUTE IN ARL提前抵達 EARLY ARRIVAL預期離店 DEPARTURE 、 DUTE OUT DEPT確 認 CONFIRMATION CONFIRM再次確認 RE - CONFIRM RE-CFRM取 消 CANCELLATION CANCELL訂 金 DEPOSIT價 格 RATE RTE價 錢 PRICE封 房 BLOCK續 住 EXTENSION EXTEN客 類 ：顧客 、 賓客 CLIENT 、 GUEST散 客 WALK IN W / I 、 FIT團 隊 GROUP GRP 商務客 COMMERCIAL GUEST COMM GST商務合同 CORPORATE CONTRACT長住客 LONG STAY GUEST L / S GST貴賓 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT TVL AGT自用房 HOUSE USE H/U公 司 COMPANY COM 付帳(動) PAY付帳(名) PAYMENT信用卡 CREDIT CARD現 金 CASH盡 快 AS SOON AS POSSIBLE ASAP資 料 INFORMATION INFM電 話 TELEPHONE TEL傳 真 FACSIMILE FAX電 傳 TELEX TLX電 報 CABLE CBL地 址 ADDRESS ADD復印(機) COPY (MACHINE)網 絡 INTERNET電 腦 COMPUTER打印機 PRINTER機 票 FLIGHT TICKET打 字 TYPING充 電 CHARGE A BATTERY充電器 CHARGER留 言 MESSAGE內播電影 IN-HOUSE MOVIE對方付費電話 COLLECT CALL酒店帳 HOUSE ACCOUNT H/A國內長途 - IDD 國際長途 - DDD市內電話 CITY CALL分 機 EXTENSION EXTN服務臺 COUNTER喚醒服務 WAKE UP CALL叫早服務 MORNING CALL請勿打擾 DO NOT DISTURB DND天 氣 WEATHER出租車 TAXI面包車 VEHICLE中 巴 COACH報 紙 NEWSPAPER信 件 MAIL電 視 TELEVISION TV背景音樂 BACK GROUND MUSIC小酒吧 MINI BAR冰 箱 REFRIGERATOR客房保險箱 MINI SAFE / PERSONAL SAFE吹風筒 HAIR DRYER電熱水壺 ELECTRIC HEATING KETTLE中央空調 INDIVIDUAL CONTROLLED AIR-CONDITION洗 衣 LAUNDRY干 洗 DRY-CLEANING熨 燙 VALET SERVICE失物招領 LOST AND FOUND早 餐 BREAKFAST BFAST美式早餐 AMERICAN BREAKFAST ABF歐陸式早餐 CONTINENTAL BREAKFAST CBF東方式早餐 ORIENTAL BREAKFAST OBF午 餐 LUNCH LNH 晚 餐 DINNER DNR人民幣 - RMB港 幣 - HKD美 元 - USD按 摩 MASSAGE蒸汽浴 STEAM BATH鄰近房 ADJOINING ROOM付款方式 ADVANCE PAYMENT禮儀 AMENITY住房平均價格 AVERAGE ROOM RATE A.R.R收款的指令 BILLING INSTRUCTION取消 CANCELLATION不收費房 COMPLIMENTARY COMP 連通房 CONNECTING續住 EXTENSION加床 EXTRA BED預報 FORECAST客人帳單 GUEST FOLIO管家部報表 HOUSEKEEPING REPORT加入 JOIN-IN超過退房時間 LATE CHECK-OUT記事本 LOG BOOK凈價 NET RATE壞房 OUT OF ORDER O.O.O包價 PACKAGE長包房 PERMANENT ROOM門市價 RACK RATE登記 REGISTER登記卡 REGISTRATION CARD轉房 ROOM CHANGE房價 ROOM RATE房間種類 ROOM TYPE團體住房名單 ROOMING LIST同住 SHARE WITH旅行社 TRAVEL AGENT升級 UPGRADE空房 VACANT ROOM貴賓 VERY IMPORTANT PERSON V.I.PARI: 平均房價指數Average Rate Index;CTP營業利潤貢獻:Contribution to Trading Profit;GOP總經營利潤:Gross Operating P