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CONSUMER&
BRANDBrandKPIs
for
restaurant
chains:Burger
King
in
the
United
KingdomConsumer
Insights
reportDecember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
1250Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
Burger
King’sperformance
inthe
restaurant
chain
market.Fieldwork:June2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofDecember202480%
of
Burger
King
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket??Burger
King’sbrandingresonates
more
with?Burger
Kingrankssecond
inawareness
withintheMillennialsrestaurant
chainmarket?Burger
Kinggenerally
appealsto
men
more
thanwomen?Thepopularity
ratingof
Burger
Kingis47%?Burger
Kingranksfourth
inusage?Among
Burger
Kingenthusiasts,35%
fallunderthehigh-income
category?Interms
of
loyalty,Burger
Kingisoutside
the
Top
10inthe
United
Kingdom?Consumers
want
theirrestaurant
chainbrandstohavefriendliness,
reliability,
and
honesty
/trustworthiness?Burger
Kinghasascore
of
27%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Awarenessis
the
highest
scoring
KPI
for
Burger
King
at
96%Brand
profile:
snapshotBrand
performance
of
BurgerKingintheUnited
Kingdom96%80%47%37%27%AwarenessPopularityUsageLoyaltyBuzz5Notes:Restaurantchains
‘a(chǎn)wareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,248,
all
respondents
(awareness),
n=1,200,
respondents
who
know
the
individual
brand
(popularity),
n=1,200,
respondentswho
know
the
individual
brand
(usage),
n=445,
respondents
who
have
used
the
individual
brand
(loyalty),
n=1,200,
respondentswho
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Burger
King’s
branding
resonates
morewith
MillennialsBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations37%34%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeBurger
Kingbygeneration
versusthe
share
of
industryusers
ingeneral,
we
cansee
thatBurger
Kingislikedby7%
of
Babyboomers
and29%
ofGen
Xers,
whereas
thetotalshare
ofindustryusers
is10%
and
30%,
respectively.30%29%27%
27%ForMillennials
andGen
Z,
37%
and
27%
feel
positivelytowards
Burger
King,
versus
34%
and27%.
Socurrently,
forBurger
King,Millennials
connect
mostwith
theirbrandcompared
tothe
overall
industryuser.10%7%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestorestaurantchains,
which
ofthe
following
brands
do
you
like?”;Multi
Pick;Base:
n=569,
BurgerKing
enthusiast,
n=1,166,
restaurantchain
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Burger
King
generally
appeals
to
men
more
than
womenBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandLGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesofenthusiastsof
Burger
Kingshows
thatwomen
are
lesslikely
to
haveanaffinitywith
the
brandcompared
to
men.9%9%consumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
Burger
Kinghasasimilarproportion
of
LGBTQIA+
consumerswhen
compared
tothe
industryusers
ingeneral.48%52%52%
ofmen
likeBurger
Kingcomparedto48%
of
women,
whereas
fortheoverall
industry,51%
ofwomen
userestaurant
chainscompared
to
49%
ofmen.51%49%89%88%9%
of
Burger
Kingenthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to9%
amongindustryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
restaurant
chains,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:
n=569,
BurgerKing
enthusiast,
n=1,166,
restaurantchain
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Burger
King
enthusiasts,
35%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.19%20%Single35%35%19%19%CoupleSingleparentNuclear35%
ofBurger
King
enthusiastsarefromhigh-income
households.Burger
King’sbrandis
generally
enjoyedmore
byconsumers
who
arepartof
anextended
household,
15%
ofBurgerKingenthusiastshavethiscurrent
livingsituation.12%12%30%29%35%34%31%Multi-generational3%3%15%14%30%ExtendedOther3%4%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
restaurantchains,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=569,
BurgerKing
enthusiast,
n=1,166,restaurantchain
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Consumers
want
their
restaurant
chain
brands
to
have
friendliness,
reliability,and
honesty
/
trustworthinessBrand
profile:
qualitiesQualitiesuserswant
from
restaurant
chainbrandsForrestaurant
chains,the
topthreequalitiesusers
want
from
abrand
arefriendliness,
reliability,
and
honesty
/trustworthiness.Authenticity60%Thrill/ExcitementSustainabilityBoldnessCleverness40%20%0%Burger
Kingusers
alsoappreciate
thesekey
attributes,indicating
Burger
Kingexudes
thesequalities.SocialresponsibilityCoolnessThequalitiesthatBurger
Kingenthusiastsare
least
focused
on
arecleverness
andboldness.ReliabilityExclusivityBurger
Kingshouldwork
on
promotinghighvalueto
convert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
restaurantchains,
which
ofthese
aspects
are
mostimportant
to
you?”;Multi
Pick;“When
it
comes
torestaurantchains,
which
ofthe
following
brands
do
you
like?”;Multi
Pick;“When
it
comes
torestaurantchains,
which
ofthe
following
brands
have
youused
in
the
past12
months?”;
Multi
Pick;
Base:
n=445,
BurgerKing
users’,n=569,
BurgerKing
enthusiast,
n=1,166,
restaurantchain
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Burger
King
fans,
36%
state
that
they
get
excited
about
restaurantchainsBrand
profile:
attitudesWhat
doconsumersthink
ofrestaurant
chainsin
general?39%36%36%32%30%28%27%25%24%24%22%20%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrands
Iget
excited
about
IliketotalkaboutIknow
and
trust
restaurant
chains
topicsrelating
torestaurant
chainsBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
restaurantchains
do
youagreewith?”;
Multi
Pick;“When
it
comesto
restaurantchains,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=569,
BurgerKing
enthusiast,
n=1,166,restaurantchain
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1180%
of
Burger
King
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
restaurant
chains,the
averageawareness
ofabrandinthe
United
Kingdomis80%.Awareness
ofBurger
King,however,
isat96%.Awareness47%
ofUK
restaurant
chainusers
say
theylike
BurgerKing,compared
toanindustryaverage
brandpopularity
of34%.37%
ofindustryusers
intheUnitedKingdomsaytheyuseBurger
King,with
the
average
usageofabrandat25%.BuzzPopularity80%
ofbrandusers
saythey
would
usethe
brandagain,compared
toanaverage
loyalty
score
of
80%.Burger
Kinghasbeen
noticed
more
inthe
mediacompared
to
other
brands,with
a“Buzz”score
of27%compared
to
15%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobeabove
average
compared
to
theindustry.12
Notes:Restaurantchains
‘a(chǎn)wareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,248,
all
respondents
(awareness),
n=1,200,
respondents
who
know
the
individual
brand
(popularity),
n=1,200,
respondentswho
know
the
individual
brand
(usage),
n=445,
respondents
who
have
used
the
individual
brand
(loyalty),
n=1,200,
respondentswho
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Burger
Kingranks
second
in
awareness
within
the
restaurant
chain
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofBurger
KingRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.4%1McDonald's97%96%96%95%95%93%91%88%80%80%2Burger
KingKFC34Domino's
PizzaSubway5Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6PizzaHut7Nando's8PizzaExpressWetherspoonsFrankie
&Benny'sOutofallrespondents,
96%
were
aware
of
BurgerKing.Thisranksthemsecond
compared
to
otherbrandssurveyed
inthismarket.996%AwarenessN/A1013
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,248,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024The
popularity
rating
of
Burger
King
is
47%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofBurgerKingRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1McDonald's63%52%47%45%40%39%39%36%36%34%2KFC3Burger
KingDomino's
PizzaWetherspoonsSubway447%Outofconsumers
who
knew
thebrand,
47%
saidtheyliked
Burger
King.Thisranksthemthirdcompared
toother
brandssurveyed
inthismarket.553%67Nando's8Five
GuysPizzaHut9PopularityN/A10Toby
Carvery14
Notes:“When
it
comesto
restaurantchains,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=1,200,
respondents
who
know
the
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Burger
Kingranks
fourth
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofBurgerKingRank#
BrandUsage
%65%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
restaurantchains,which
of
the
following
brandshaveyouused
inthe
past12
months?”.1McDonald's2KFC47%3Domino's
PizzaBurger
KingWetherspoonsSubway38%37%Outofconsumers
who
knew
thebrand,
37%
saidtheyused
Burger
King.Thisranksthemfourth
compared
toother
brandssurveyed
inthismarket.437%536%630%63%7Nando's28%8Five
GuysPizzaHut26%922%UsageN/A10Toby
Carvery20%15
Notes:“When
it
comesto
restaurantchains,
which
ofthe
following
brands
have
youused
in
the
past12
months?”;
Multi
Pick;Base:
n=1,200,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofDecember2024In
terms
of
loyalty,
Burger
King
is
outside
the
Top
10
in
the
United
KingdomBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofBurgerKing’sconsumersRank#
BrandLoyalty
%89%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1Nando's20%2WetherspoonsMcDonald'sKFC88%387%487%5Toby
CarverySubway86%686%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
restaurant
chains,which
of
the
following
brandsareyou
likely
touseagaininthe
future?”.7PizzaHut85%8PizzaExpressTaco
Bell85%80%984%Outofrespondents
whohaveused
Burger
King,80%saidthey
would
usethebrand
again.LoyaltyN/A10Wagamama82%16
Notes:“When
it
comesto
restaurantchains,
which
ofthe
following
brands
are
youlikely
touse
againin
the
future?”;
Multi
Pick;Base:n=445,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Burger
King
has
a
score
of
27%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofBurgerKingRank#
BrandBuzz%47%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1McDonald's2Domino's
PizzaKFC32%27%331%Outofconsumers
who
knew
thebrand,
27%
saidtheyhadheardaboutBurger
King
inthemedia.
Thisranksthemfourthcompared
to
other
brandssurveyed
inthismarket.4Burger
KingSubway27%517%6Five
Guys13%7PizzaHut12%73%8Dunkin'
DonutsFranco
MancaNando's12%912%BuzzN/A1012%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=1,200,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowth
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