2024年高考英語寫作常考文體提分秘籍08投訴信（解析版）（考試時(shí)間：90分鐘，滿分：100分）一、選擇題（10小題，每小題2分，共20分）1.投訴信的開頭通常要表達(dá)______。A.對(duì)產(chǎn)品的喜愛B.對(duì)服務(wù)的滿意C.對(duì)問題的不滿D.對(duì)公司的感謝2.在投訴信中，描述問題時(shí)應(yīng)______。A.使用夸張手法B.避免具體細(xì)節(jié)C.保持客觀真實(shí)D.盡量使用專業(yè)術(shù)語A.HoweverB.ThereforeC.FurthermoreD.Nevertheless4.在投訴信的結(jié)尾，通常不會(huì)______。A.提出解決方案B.表達(dá)不滿情緒C.希望得到回應(yīng)D.感謝對(duì)方的理解5.投訴信的語言風(fēng)格應(yīng)該是______。A.親切友好B.激烈強(qiáng)硬C.客觀公正D.消極悲觀A.Lookingforwardtoyourreply.B.Thankyouforyourunderstanding.C.Bestregards.D.Haveaniceday.7.投訴信中，提出解決方案時(shí)應(yīng)______。A.只提出一個(gè)問題B.避免提出具體要求C.提出多個(gè)可能的解決方案D.只提出一個(gè)解決方案8.在投訴信中，描述問題時(shí)應(yīng)該______。A.只描述一個(gè)問題B.避免描述具體細(xì)節(jié)C.描述多個(gè)問題D.只描述問題的后果9.投訴信的開頭通常不包括______。A.自我介紹B.投訴對(duì)象C.投訴原因D.投訴時(shí)間A.IamwritingtoexpressmydissatisfactionwithB.IamdisappointedwithC.IampleasedtoinformyouthatD.Iamupsetabout二、填空題（5小題，每小題2分，共10分）11.Iamwritingto____________(投訴)thepoorqualityoftheproductIreceived.12.TheproductIreceivedwas____________(與描述不符)thedescriptiononyourwebsite.13.I____________(要求)afullrefundorareplacementproduct.15.Ihopeto____________(得到滿意的解決方案)tothisissue.三、改錯(cuò)題（5小題，每小題2分，共10分）17.TheproductIreceivedwasdifferentfromthedescriptiononyouwebsite.________(you→your)18.Idemandafullrefundorareplacementproductimmediately.________(demand→request)20.Ihopetoreceiveasatisfactorysolutiontothisproblem.________(solution→resolve)四、翻譯題（5小題，每小題4分，共20分）21.我寫這封信是為了表達(dá)我對(duì)貴公司服務(wù)的不滿。22.我要求全額退款或更換產(chǎn)品。23.請(qǐng)您盡快回復(fù)我的投訴并采取適當(dāng)?shù)男袆?dòng)。24.我希望這個(gè)問題能夠得到滿意的解決方案。25.謝謝您的理解。五、寫作題（1小題，共40分）描述購買的產(chǎn)品及發(fā)現(xiàn)問題的時(shí)間具體描述產(chǎn)品質(zhì)量問題表達(dá)不滿情緒提出解決方案（全額退款或更換產(chǎn)品）希望得到及時(shí)回應(yīng)八、填空題（10小題，每小題2分，共20分）37.Whenrequestingasolution,itishelpfultoprovide________optionsifpossible.40.Iftheissueisnotresolved,thenextstepmaybeto________ahigherauthorityorconsumerprotectionagency.九、名詞解釋（5小題，每小題4分，共20分）41.ComplaintLetter42.CustomerService43.ProductWarranty44.RefundPolicy45.ConsumerRights十、簡答題（5小題，每小題8分，共40分）十一、改錯(cuò)題（10小題，每小題2分，共20分）53.Ihavepurchasededalaptopfromyourstorelastmonth.(purchasededpurchased)54.Theproductwasdeliveredtomeinadamagedconditions.(conditionscondition)55.Iamrequestafullrefundforthedefectiveproduct.(requestrequesting)56.Iamlookingforwardforyourpromptresponse.(forto)57.Pleasecontactmeonmymobilenumber0.(onat)58.Ihopethismattercanberesolvedinasatisfactionway.(satisfactionsatisfactory)59.Thankyouforyourcooperate.(cooperatecooperation)60.Pleasefeelfreetocontactmeifthereisanyfutherquestions.(futherfurther)十二、匹配題（5小題，每小題4分，共20分）61.Matchthefollowingphraseswiththeircorrespondingmeanings:A.ComplaintLetterB.CustomerServiceC.ProductWarrantyD.RefundPolicyE.ConsumerRights1.Awrittendocumentexpressingdissatisfactionwithaproductorservice.3.Aguaranteeprovidedthemanufacturerorsellerregardingthequalityandperformanceofaproduct.4.Apolicythatoutlinestheconditionsunderwhichacustomercanreceivearefundforapurchase.5.Therightsandprotectionsaffordedtoconsumerslaw.十三、完形填空題（10小題，每小題2分，共20分）73.Theproductwasdelivered________(damage/damaged)anddoesnotworkasadvertised.74.Ihavecontactedyourcustomerservice________(department/team)buthavenotreceivedasatisfactoryresponse.75.Iam________(requesting/request)afullrefundorareplacementproductasasolutiontothisissue.77.Ihopetoreceivea________(prompt/immediate)andsatisfactoryresolutiontothisproblem.79.Iappreciateyour________(understand/understanding)andlookforwardtoaresolution.80.Pleasefeelfreeto________(contact/reachout)tomeifyourequireanyfurtherinformation.十四、閱讀理解題（5小題，每小題4分，共20分）81.Readthefollowingpassageandanswerthequestionsbelow:1.Whatisthemainpurposeoftheletter?2.Whatistheproblemwiththelaptop?3.Whathasthecustomerdonetoresolvetheissue?十五、寫作題（1小題，共40分）一、選擇題答案：1.C2.C3.D4.B5.A6.A7.C8.D9.B10.A二、填空題答案：11.dissatisfaction12.objective13.solution14.polite15.state16.describe17.request18.resolve19.respond20.feedback三、判斷題答案：21.√22.√23.√24.√25.√26.√27.√28.√29.√30.√四、簡答題答案：31.Toexpressdissatisfactionaboutaproductorservice.32.Toremaincalmandprovidespecificdetails.33.Acleardescriptionoftheproblemandtheexpectedsolution.34.Politeandprofessional.35.Brieflystatethepurposeoftheletter.36.Provideadetaileddescriptionoftheproblem.37.Offersuggestionsforresolution.38.Expressgratitudeforthereader'sattention.40.Theclosingparagraphshouldsummarizethemainpointsandrestatetherequest.五、寫作題答案：41.Themainpurposeoftheletteristoexpressdissatisfactionwiththeproductandrequestasolution.42.Theproblemwiththelaptopisthatitoverheatsandshutsdownfrequently.43.Thecustomerhascontactedcustomerservicebuttheissuewasnotresolved.44.Thecustomerisrequestingafullrefundforthelaptop.六、閱讀理解題答案：46.Themainpurposeoftheletteristoexpressdissatisfactionwiththeservicereceivedduringarecentflight.50.Thecustomersuggestsimprovingstafftrainingandaircraftmaintenancetopreventsimilarissuesinthefuture.七、完形填空題答案：5160.(答案略)八、翻譯題答案：61.我們對(duì)貴公司的產(chǎn)品和服務(wù)一直很滿意。62.我希望這個(gè)問題能夠得到滿意的解決。63.我期待您的回復(fù)并希望盡快解決這個(gè)問題。64.謝謝您的理解和支持。九、改錯(cuò)題答案：6675.(答案略)十、作文題答案：7685.(答案略)1.投訴信的基本格式和結(jié)構(gòu)：包括開頭、和結(jié)尾三個(gè)部分。2.投訴信的開頭：簡要介紹寫信的目的和背景。3.投訴信的詳細(xì)描述問題，提供具體細(xì)節(jié)，表達(dá)不滿情緒，提出解決方案。5.投訴信的語言風(fēng)格：保持客觀、禮貌和專業(yè)。6.投訴信的常用表達(dá)：如表達(dá)不滿、描述問題、提出解決方案等。7.投訴信的寫作技巧：如何清晰、準(zhǔn)確地表達(dá)自己的觀點(diǎn)和需求