2025商務英語（BEC）中級考試真題卷：商務英語詞匯拓展練習考試時間：______分鐘總分：______分姓名：______一、詞匯辨析要求：從下列各題的四個選項中選出與題干中的畫線部分意義最相近的詞。1.Thecompanyhasjustbeenacquiredbyalargerrival.A.obtainedB.purchasedC.boughtD.acquired2.Hewaspromotedtothepositionofdirector.A.appointedB.promotedC.electedD.transferred3.Thecontractisduetoexpirenextmonth.A.terminateB.renewC.extendD.cancel4.Thecompanyisfacingfinancialdifficulties.A.hardshipsB.challengesC.problemsD.crises5.Theproducthasreceivedpositivefeedbackfromcustomers.A.criticismB.praiseC.reviewD.recommendation6.Shehasastrongworkethic.A.workphilosophyB.workethicC.workattitudeD.workhabit7.Themeetingwasadjournedduetoalackoftime.A.canceledB.postponedC.extendedD.interrupted8.Hehasakeeneyefordetail.A.goodsenseofhumorB.keensenseofsightC.sharpeyefordetailsD.quickmind9.Thecompanyisplanningtoexpanditsoperations.A.increaseB.growC.expandD.extend10.Shehasastrongbackgroundinmarketing.A.experienceB.knowledgeC.skillD.expertise二、商務詞匯填空要求：根據句意和上下文，從所給選項中選出恰當的詞填入空格中。11.Weneedtofindanewsupplierforour__________needs.A.urgentB.immediateC.essentialD.vital12.Thenewprojectwillrequireasignificant__________inresources.A.increaseB.enhancementC.incrementD.growth13.Thecompanyhasimplementeda__________toreducecosts.A.strategyB.planC.programD.policy14.Hehasastrong__________intheindustry.A.reputationB.backgroundC.experienceD.knowledge15.Themeetingwascalledtodiscussthe__________ofthenewproduct.A.developmentB.launchC.releaseD.debut16.Thecompanyisfacinga__________inthemarket.A.challengeB.competitionC.competitionD.struggle17.Hehasa__________forsuccessinthebusinessworld.A.talentB.skillC.abilityD.expertise18.Thecompanyhasa__________ofover500employees.A.workforceB.staffC.teamD.crew19.Thenewpolicyisexpectedto__________productivity.A.enhanceB.increaseC.boostD.raise20.Shehasa__________forlanguages.A.talentB.skillC.abilityD.expertise三、完形填空要求：閱讀下面短文，從短文后各題所給的四個選項中，選出可以填入空白處的最佳選項。21.Theworldofbusinessisconstantlychanging,andit'simportantforprofessionalstokeepupwiththelatesttrendsand__________.A.ideasB.developmentsC.innovationsD.inventions22.Inordertostaycompetitive,companiesneedtoinvestin__________andtraintheiremployees.A.technologyB.researchC.resourcesD.education23.Effectivecommunicationiskeyto__________successfulbusinessrelationships.A.buildingB.establishingC.formingD.creating24.It'simportantforbusinessleaderstobe__________andadaptabletochangesinthemarket.A.flexibleB.adaptableC.adjustableD.changeable25.Intoday'sglobalizedworld,__________ismoreimportantthanever.A.cooperationB.collaborationC.partnershipD.alliance26.Companiesneedtofocuson__________inordertoincreasetheirprofits.A.innovationB.creativityC.productivityD.efficiency27.It'simportantforemployeestobe__________andmotivatedintheworkplace.A.committedB.dedicatedC.enthusiasticD.loyal28.Inordertosucceedinthebusinessworld,youneedtobe__________andwillingtotakerisks.A.boldB.braveC.daringD.courageous29.Thecompanyisplanningto__________itsoperationsinthenextfewyears.A.expandB.growC.increaseD.raise30.Inordertoachievesuccess,youneedto__________andstayfocusedonyourgoals.A.persevereB.persistC.endureD.last四、閱讀理解要求：閱讀以下短文，根據短文內容回答問題。31.Whatisthemainpurposeofthearticle?A.Toexplaintheimportanceofcustomerserviceinbusiness.B.Todescribethedifferenttypesofcustomerservice.C.Todiscussthechallengesfacedbycustomerservicerepresentatives.D.Toprovidetipsonhowtoimprovecustomerservice.32.Accordingtothearticle,whatarethethreemaingoalsofcustomerservice?A.Tosatisfycustomers,toresolveproblems,andtobuildrelationships.B.Toincreasesales,toreducecosts,andtoimproveefficiency.C.Toprovideinformation,toanswerquestions,andtosolveissues.D.Toofferdiscounts,toprovidefreeproducts,andtocreateloyalty.33.Whyisitimportantforcompaniestoinvestincustomerservicetraining?A.Toimprovecustomersatisfaction.B.Toreducethenumberofcomplaints.C.Toincreaseemployeemorale.D.Tosavemoneyoncustomerservicecosts.34.Whataresomecommonmistakesmadebycustomerservicerepresentatives?A.Notlisteningtocustomers,notbeingpatient,andnotfollowingprocedures.B.Notbeingknowledgeableaboutproducts,notbeingfriendly,andnotbeingavailable.C.Notbeingprofessional,notbeingorganized,andnotbeingpunctual.D.Notbeingproactive,notbeingassertive,andnotbeingpersuasive.35.Howcancompaniesmeasuretheeffectivenessoftheircustomerservice?A.Bytrackingcustomersatisfactionscoresandcomplaintresolutiontimes.B.Byanalyzingsalesdataandcustomerfeedback.C.Byconductingsurveysandinterviewswithcustomers.D.Bycomparingcustomerservicecoststorevenuegenerated.五、翻譯要求：將下列句子從英語翻譯成中文。36.Thecompany'smarketingstrategyhasbeensuccessfulinattractingnewcustomers.37.TheCEOemphasizedtheimportanceofinnovationinthecompany'slong-termgrowth.38.Theprojectteamisworkingcloselywiththeclienttoensuretheprojectmeetsallrequirements.39.Thecompany'sfinancialperformancehasimprovedsignificantlyoverthepastyear.40.Itiscrucialforemployeestocommunicateeffectivelyinordertoachieveourgoals.六、商務寫作要求：根據以下情景，寫一封電子郵件。情景：你是一位銷售經理，最近收到了一封來自客戶的投訴郵件，客戶對公司的一款產品表示不滿。請寫一封回復郵件，表達你的歉意，并提出解決方案。Dear[Customer'sName],Ihopethisemailfindsyouwell.Iamwritingtoaddresstheissueyouraisedinyourrecentcomplaintregardingourproduct[ProductName].Firstandforemost,Iwouldliketoapologizeforanyinconvenienceordissatisfactionthismayhavecausedyou.Wetakeyourconcernsseriouslyandarecommittedtoprovidingyouwiththehighestqualityproductsandservices.Afterreviewingyourcomplaint,Iunderstandthat[brieflydescribetheissue].Weappreciateyourfeedbackandaretakingimmediatestepstorectifythesituation.Toaddressyourconcerns,wewillbesendingyouareplacementproductatnoadditionalcost.Additionally,wewillprovideyouwitharefundforthepurchaseprice.Pleasefindthedetailsofthereplacementandrefundprocessbelow:1.Areplacementproductwillbeshippedtoyouwithin3businessdays.2.Therefundwillbeprocessedwithin7businessdaysofreceivingthereturnedproduct.Ifyouhaveanyfurtherquestionsorconcerns,pleasedonothesitatetocontactmedirectlyat[youremailaddress]or[yourphonenumber].Wevalueyourbusinessandareheretoassistyouinanywaypossible.Onceagain,weapologizeforanyinconveniencecausedandthankyouforbringingthismattertoourattention.Welookforwardtoresolvingthisissuetoyoursatisfaction.Bestregards,[YourName]SalesManager[YourCompanyName]本次試卷答案如下：一、詞匯辨析1.D解析：acquire意為“獲得，取得”，與題干中的acquired意義相近。2.B解析：promote意為“提升，晉升”，與題干中的promoted意義相近。3.A解析：terminate意為“終止，結束”，與題干中的expire意義相近。4.B解析：difficulties意為“困難”，與題干中的financialdifficulties意義相近。5.B解析：positivefeedback意為“正面反饋”，與題干中的positivefeedback意義相近。6.B解析：workethic意為“職業道德”，與題干中的workethic意義相近。7.B解析：postponed意為“推遲”，與題干中的adjourned意義相近。8.C解析：sharpeyefordetails意為“敏銳的觀察力”，與題干中的keeneyefordetail意義相近。9.C解析：expand意為“擴展”，與題干中的expand意義相近。10.D解析：expertise意為“專業知識”，與題干中的strongbackground意義相近。二、商務詞匯填空11.C解析：essentialneeds意為“基本需求”，符合句意。12.A解析：significantincrease意為“顯著增加”，符合句意。13.A解析：strategy意為“策略”，符合句意。14.B解析：background意為“背景”，符合句意。15.B解析：launch意為“推出”，符合句意。16.A解析：challenge意為“挑戰”，符合句意。17.A解析：talent意為“才能”，符合句意。18.A解析：workforce意為“勞動力”，符合句意。19.C解析：boost意為“提高”，符合句意。20.A解析：talent意為“才能”，符合句意。三、完形填空21.B解析：developments意為“發展”，符合句意。22.A解析：technology意為“技術”，符合句意。23.A解析：building意為“建立”，符合句意。24.A解析：flexible意為“靈活的”，符合句意。25.A解析：cooperation意為“合作”，符合句意。26.C解析：productivity意為“生產力”，符合句意。27.A解析：committed意為“忠誠的”，符合句意。28.A解析：bold意為“大膽的”，符合句意。29.A解析：expand意為“擴展”，符合句意。30.A解析：persevere意為“堅持不懈”，符合句意。四、閱讀理解31.A解析：文章主要討論了客戶服務在商業中的重要性。32.A解析：文章提到客戶服務的三個主要目標是滿足客戶、解決問題和建立關系。33.A解析：文章提到投資客戶服務培訓可以改善客戶滿意度。34.A解析：文章提到客戶服務代表常見的錯誤包括不聽顧客、不耐心和不符合程序。35.A解析：文章提到可以通過跟蹤客戶滿意度得分和投訴解決時間來衡量客戶服務的有效性。五、翻譯36.公司的營銷策略在吸引新客戶方面取得了成功。37.首席執行官強調了創新對公司長期增長的重要性。38.項目團隊正在與客戶緊密合作，以確保項目滿足所有要求。39.公司的財務業績在過去一年中顯著改善。40.為了實現我們的目標，員工之間的有效溝通至關重要。六、商務寫作Dear[Customer'sName],Ihopethisemailfindsyouwell.Iamwritingtoaddresstheissueyouraisedinyourrecentcomplaintregardingourproduct[ProductName].Firstandforemost,Iwouldliketoapologizeforanyinconvenienceordissatisfactionthismayhavecausedyou.Wetakeyourconcernsseriouslyandarecommittedtoprovidingyouwiththehighestqualityproductsandservices.Afterrevi