CONSUMER&

BRANDBrandKPIs

for

DIY

&

garden

onlineshops:

Home

Bargains

in

the

UnitedKingdomConsumer

Insights

reportDecember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Home

Bargains’performanceinthe

DIY

&garden

onlineshop

market.Fieldwork:March-April

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofDecember202485%

of

Home

Bargains

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Home

Bargains’

branding

resonates

more

with?Home

Bargains

ranksthirdinawareness

withintheMillennialsDIY&garden

onlineshop

market?Home

Bargains

generally

appealsto

women

morethan

men?Thepopularity

ratingof

Home

Bargainsis

51%?Home

Bargains

rankssecond

inusage?Among

Home

Bargainsenthusiasts,34%

fallunderthe

high-income

category?Interms

of

loyalty,Home

BargainsisthirdintheUnited

Kingdom?Consumers

want

theirDIY&gardenonline

shopbrandstohavereliability,

honesty

/trustworthiness,andfriendliness?Home

Bargains

hasascore

of

19%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awarenessis

the

highest

scoring

KPI

for

Home

Bargains

at

87%Brand

profile:

snapshotBrand

performance

of

Home

Bargains

intheUnitedKingdom87%85%51%38%19%AwarenessPopularityUsageLoyaltyBuzz5Notes:DIY&gardenonline

shops

‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,246,

all

respondents

(awareness),

n=1,081,

respondents

who

know

the

individual

brand

(popularity),

n=1,081,respondents

who

know

the

individual

brand

(usage),

n=413,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,081,respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Home

Bargains’

branding

resonates

more

with

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations37%35%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeHome

Bargainsbygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatHome

Bargainsislikedby9%of

Babyboomers

and

28%

of

Gen

Xers,whereas

the

total

shareof

industryusers

is

11%

and

29%,

respectively.29%28%26%25%ForMillennials

andGen

Z,

37%

and

25%

feel

positivelytowards

Home

Bargains,versus

35%

and

26%.

Socurrently,

forHome

Bargains,Millennials

connect

mostwith

theirbrandcompared

tothe

overall

industryuser.11%9%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestoDIY&gardenonline

shops,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=555,

Home

Bargainsenthusiast,

n=1,018,

DIY&gardenonline

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Home

Bargains

generally

appeals

to

women

morethan

menBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Home

Bargainsshowsthatwomen

are

more

likely

tohaveanaffinity

with

thebrand

compared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof9%8%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Home

Bargains

hasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.49%51%63%63%

ofwomen

likeHome

Bargainscompared

to

37%

of

men,whereas

forthe

overall

industry,51%

of

men

useDIY&garden

online

shopscompared

to49%of

women.88%89%8%

of

Home

Bargainsenthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to9%among

industryusers

overall.37%Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

DIY

&gardenonline

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=555,Home

Bargainsenthusiast,

n=1,018,

DIY&gardenonline

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

Home

Bargains

enthusiasts,

34%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.16%16%Single34%36%21%23%CoupleSingleparentNuclear34%

ofHome

Bargainsenthusiastsarefrom

high-income

households.Home

Bargains’brandisgenerallyenjoyed

more

byconsumers

who

arepartof

amulti-generational

household,3%

of

Home

Bargainsenthusiastshavethiscurrent

living

situation.10%10%33%31%30%35%29%Multi-generational3%2%16%16%33%ExtendedOther3%4%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=555,

Home

Bargainsenthusiast,n=1,018,

DIY&gardenonline

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Consumers

want

their

DIY

&

garden

online

shop

brands

to

have

reliability,honesty

/

trustworthiness,

and

friendlinessBrand

profile:

qualitiesQualitiesuserswant

from

DIY&gardenonline

shop

brandsForDIY

&garden

online

shops,thetopthree

qualitiesusers

want

from

abrandarereliability,

honesty

/trustworthiness,andfriendliness.Authenticity60%Thrill/ExcitementSustainabilityBoldnessCleverness40%20%0%Home

Bargainsusers

alsoappreciatethese

key

attributes,indicatingHomeBargainsexudes

these

qualities.SocialresponsibilityCoolnessThequalitiesthatHome

Bargainsenthusiastsare

least

focused

on

arethrill/excitement

andboldness.ReliabilityExclusivityHome

Bargainsshouldwork

onpromoting

authenticityto

convertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

DIY&gardenonline

shops,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

toDIY

&gardenonline

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;“When

itcomesto

DIY&gardenonline

shops,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=413,

Home

Bargainsusers’,n=555,

Home

Bargainsenthusiast,

n=1,018,

DIY&gardenonlineshop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

Home

Bargains

fans,

22%

state

that

they

get

excited

about

DIY

&

gardenonline

shopsBrand

profile:

attitudesWhat

doconsumersthink

ofDIY&garden

online

shopsingeneral?35%33%23%22%22%

22%21%

21%20%20%19%19%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trustDIY&gardenonlineshopstopicsrelating

toDIY&gardenonlineshopsBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

DIY&gardenonline

shops

do

youagreewith?”;

Multi

Pick;“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=555,

HomeBargainsenthusiast,

n=1,018,

DIY&gardenonline

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1185%

of

Home

Bargains

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

DIY

&garden

onlineshops,theaverage

awareness

of

abrandinthe

United

Kingdomis52%.

Awareness

ofHome

Bargains,however,

isat87%.Awareness51%

ofUK

DIY&garden

online

shopusers

saytheylikeHome

Bargains,compared

to

anindustryaveragebrandpopularityof

28%.BuzzPopularity38%

ofindustryusers

intheUnitedKingdomsaytheyuseHome

Bargains,with

the

average

usageofabrandat20%.85%

ofbrandusers

saythey

would

usethe

brandagain,compared

toanaverage

loyalty

score

of

75%.Home

Bargainshasbeen

noticed

more

inthemediacompared

to

other

brands,with

a“Buzz”score

of19%compared

to

15%.LoyaltyBrandUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.12

Notes:DIY&gardenonline

shops

‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,246,

all

respondents

(awareness),

n=1,081,

respondents

who

know

the

individual

brand

(popularity),

n=1,081,respondents

who

know

the

individual

brand

(usage),

n=413,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,081,respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Home

Bargains

ranks

third

in

awareness

within

the

DIY

&

garden

online

shopmarketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofHome

BargainsRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1B&Q93%88%87%85%83%83%75%74%66%34%13%2wilko3HomeBargainsWickes45TheRangeScrewfixTEMUUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.678ToolstationJewsonOutofallrespondents,

87%

were

aware

of

HomeBargains.

Thisranksthemthirdcompared

tootherbrandssurveyed

inthismarket.87%N/A9Awareness10Selco13

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,246,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024The

popularity

rating

of

Home

Bargains

is

51%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofHome

BargainsRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1B&Q65%51%47%40%35%35%29%26%24%23%2HomeBargainsTheRangeScrewfix3449%Outofconsumers

who

knew

thebrand,

51%

saidtheyliked

Home

Bargains.

Thisranksthemsecondcompared

to

other

brandssurveyed

inthismarket.5wilko51%6Wickes7TEMU8PrimroseSuttons9PopularityN/A10Thompson&Morgan14

Notes:“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=1,081,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Home

Bargains

ranks

second

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofHome

BargainsRank#

BrandUsage

%47%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

DIY

&garden

onlineshops,which

of

the

following

brandshaveyou

usedinthepast12

months?”.1B&Q2HomeBargainsTheRangeScrewfixTEMU38%331%38%Outofconsumers

who

knew

thebrand,

38%

saidtheyused

Home

Bargains.

Thisranksthemsecondcompared

to

other

brandssurveyed

inthismarket.428%524%6wilko22%62%7PrimroseWickes22%821%9ITS20%UsageN/A10Thompson&Morgan16%15

Notes:“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

have

you

used

in

the

past12

months?”;

Multi

Pick;

Base:

n=1,081,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofDecember2024In

terms

of

loyalty,Home

Bargains

is

third

in

the

United

KingdomBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofHome

Bargains’

consumersRank#

BrandLoyalty

%92%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1YouGarden15%2B&Q91%3HomeBargainsScrewfix85%483%5TheRange83%6Thompson&MorganToolstationWickes83%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

DIY

&gardenonlineshops,which

of

the

following

brandsareyoulikely

to

useagaininthe

future?”.783%882%85%9TEMU82%Outofrespondents

whohaveused

Home

Bargains,85%

saidthey

would

usethebrand

again.LoyaltyN/A10TLCElectrical

Supplies81%16

Notes:“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

areyoulikely

touse

againin

the

future?”;

MultiPick;Base:

n=413,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Home

Bargains

has

a

score

of

19%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofHome

BargainsRank#

BrandBuzz%36%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1B&Q19%2TEMU29%3ITS25%Outofconsumers

who

knew

thebrand,

19%

saidtheyhadheardaboutHome

Bargainsinthemedia.

Thisranksthemfifth

compared

toother

brandssurveyedinthismarket.4ScrewfixHomeBargainsPrimroseWickes20%519%618%717%8TheRangeBrewersSelco16%81%916%BuzzN/A1013%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,081,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-driv