結(jié)賬Settlements天津海運(yùn)職業(yè)學(xué)院李肖楠TianjinMaritimeCollegeLiXiaonan信用卡付款PaybyCreditCard抱歉女士，您不能下船您還有賬目未結(jié)清，請先去前臺結(jié)清賬目Sorrymadam，youcan'tdisembarkbeforesettlingyouraccount.Pleasegotothefrontdesktodoit.我朋友沒去結(jié)賬為什么可以直接下船呢？Whydidmyfrienddisembarkwithoutsettlingthebill?CheckOutProcedure

目錄Content01結(jié)賬流程HowtoDealwithFAQinSettlements02結(jié)賬中常見問題處理信用卡用戶GuestsonaCreditCardAccount1.1不用結(jié)賬NoCheckout直接離船DisembarkDirectly信用卡用戶GuestsonaCreditCardAccount1.1離船日凌晨，艙房服務(wù)生會將消費(fèi)賬單放到游客艙房門口的信箱中MorningofDisembarkationDay,BillDeliveredtoGuest’sMailbox艙房服務(wù)生CabinAttendant信用卡用戶GuestsonaCreditCardAccount1.1若游客對消費(fèi)賬單無異議則無需理會直接離船即可Ifallpurchasesarecorrect,guestscangetofftheshipdirectly游客Guest若游客對消費(fèi)賬單有異議可攜帶賬單到郵輪前臺咨詢收銀員并解決Ifthereisanyfault,guestsshouldtakethebilltoFrontDeskandsolvetheproblemwithcashier’shelp信用卡用戶GuestsonaCreditCardAccount1.1做預(yù)授權(quán)完成扣除實(shí)際消費(fèi)金額并將剩余金額做解凍處理退回到游客的信用卡賬戶中Thecashiercompletesthecreditcardauthorizationaccordingtotheguest’sactualconsumption.Releasetheholdbythetimethecruiseendsandthebalancewillbereturnedtouser’saccount收銀員Cashier現(xiàn)金用戶GuestsonaCashAccount1.2需在郵輪規(guī)定的時間內(nèi)到前臺辦理結(jié)賬手續(xù)才能下船Checkoutwithinrequiredtimebeforedisembarkation現(xiàn)金用戶GuestsonaCashAccount1.2問候、詢問需要什么服務(wù)Greettheguestandaskabouthis/herneed請游客出示房卡核對姓名、艙房號AsktheguesttoshowtheSeapasscardandcheckhis/hernameandroomnumber通知客艙中心查房Informthehousekeepingdepartmenttochecktheroom打印消費(fèi)賬單Printoutthebill請游客核對賬單并簽字Asktheguesttocheckthebillandsignonit辦理結(jié)賬多退少補(bǔ)Settletheaccountfortheguestaccordingtotheactualconsumption感謝和道別Thanktheguestandsaygood-bye注意事項MattersNeedingAttention1.3郵輪一般不接受任何離船后發(fā)現(xiàn)金額有誤的退款要求Cruiseshipsusuallydonotacceptclaimforrefundthatarefoundincorrectafterdisembarkation01注意事項MattersNeedingAttention1.3離船前24小時內(nèi)不能更改付款方式Thewayofpaymentcan’tbechangedwithin24hoursbeforedisembarkation02注意事項MattersNeedingAttention1.3離船日辦理現(xiàn)金結(jié)賬的游客較多建議游客提前做好安排，避免等候時間過長Theearliertheguestscansettleeverything,thebetter.That’sbecausemanypeoplepayincashondisembarkationdayandlinesatguestservicesgetextremelylong03注意事項MattersNeedingAttention1.3信用卡用戶，直至下船前，仍可刷船卡消費(fèi)現(xiàn)金用戶，船卡消費(fèi)功能將于凌晨1點(diǎn)關(guān)閉之后可使用現(xiàn)金消費(fèi)CreditcarduserscanconsumeontheshipwiththeirSeapasscardtilldisembarkationwhileguestsonacashaccountcanonlyusecashafter1:00a.m042.1如何查看自己的消費(fèi)賬單HowdoIcheckmybillCallthefrontdesk咨詢郵輪前臺如何查看自己的消費(fèi)賬單HowdoIcheckmybill2.1ThroughstateroomTV通過電視系統(tǒng)查看如何查看自己的消費(fèi)賬單HowdoIcheckmybill2.1Throughmobileappavailableontheship通過郵輪APP查看如何查看自己的消費(fèi)賬單HowdoIcheckmybill2.1Throughself-servicecheckoutmachine通過自助收銀機(jī)查看信用卡為何刷了兩筆相同費(fèi)用Whytherearetwodeductiononmycreditcardandthey’rethesame2.2一筆類型是預(yù)授權(quán)Oneispre-authorization另外一筆類型為消費(fèi)theotheroneisactualconsumption結(jié)賬時可以更換之前的付款方式嗎Canthewayofpaymentbechangedbeforesettlement2.3Thewayofpaymentcan’tbechangedwithin24hoursbeforedisembarkation離船前24小時內(nèi)不能更換游客對賬單有異議怎么辦Whatiftheguestquestionaboutthebill2.4Asktheguesttoverifytheinvoice請游客核對原始消費(fèi)憑證可以提前結(jié)賬嗎Cantheguestcheckoutaheadoftime2.5Yes.TheSeapasscardcan’tbeusedtoconsumeaftersettlement.Guestscanonlypayincash可以結(jié)賬后船卡消費(fèi)功能關(guān)閉，之后只能使用現(xiàn)金消費(fèi)工匠精神和以人為本CraftsmanshipSpiritandPeople-oriented結(jié)賬流程CheckOutProcedure信用卡用戶GuestsonaCreditCardAccount結(jié)賬中常見問題處理HowtoDealwithFAQinSettlements現(xiàn)金用戶Guestsona