北京首都機場問詢BEIJINGCAPITALAIRPORTINQUIRY第一單元Unit4廣州民航職業技術學院主講人：張素芹航空商務英語CONTENTS目錄第一部分第二部分第三部分第四部分第五部分關于到達航班的問詢Inquiriesaboutarrivingflights關于出發航班的問詢Inquiriesaboutdepartingflights關于航班不正常情況的問詢Enquiriesaboutflightirregularities關于航空聯盟成員航空公司航班運營方面的問題Questionsaboutflightoperationsofairlinealliancememberairlines關于代碼共享航班的問詢InquiriesaboutcodeshareflightsDialogue1Dialogue2第一部分關于到達航班的問詢Dialogue3Dialogue4Dialogue5Dialogue6Dialogue9Dialogue8Dialogue7Dialogue1Inquiriesaboutarrivingflights關于到達航班的問詢Enquirer:WouldyoupleasetellmeifMr.LiQianisarrivingonyourflightfromMoscowtoday?Agent:l’llbegladtocheckthatforyou.Couldyoupleasespellthepassenger’spassenger’sfullnameforme?E:L-IQ-I-A-N.A:Justamoment....A:IshowaLiQianonthepassengernamelistforCA910,whichwillarriveinBeijingat5:55earlythismorning.E:TheflightCA910anditgetsinat5:55a.m.Thankyou.A:Youarewelcome.Dialogue2Inquiriesaboutarrivingflights關于到達航班的問詢E:MyfriendisscheduledtocomeinfromNewYorkonyourflighttomorrow.Couldyoupleasecheckifheisonyourpassengernamelist?A:I’mafraidwehaven’treceivedthepassengernamelessyetforourflightCA982.Couldyoumindcallingagainafter12:00thisafternoon?Wewon’thaveituntilflightdeparture.E:ButmayIknowifhehasareservationthere?A:Certainly.MayIhavehisfullname,please?E:Yes.ZhenMin.Z-H-E-NM-I-N.A:Thankyou.JustasecondandI’llcheck.Inquiriesaboutarrivingflights關于到達航班的問詢A:WeareholdingareservationforMr.ZhenMinonourflightCA982.TheflightisscheduledtoarriveinBeijingat9:00p.m.Ifyoucallusagainthisafternoon,wewilltellyouifheisdefinitelyarrivingonthatflight.Wealsohaveanactualarrivaltimeforyoubythattime.E:Thankyouforyourinformation.A:Youarewelcome.Dialogue3Inquiriesaboutarrivingflights關于到達航班的問詢E:I’dliketoknowifthereisaLiGuopingonyourflightfromLondontoday?A:Certainly.What’stheflightnumber?P:Hetoldmethathewasarrivingtodaybuthedidn’tmentionhisflightnumber.A:I’llcheck.…A:I’mafraidIdon’tshowaLiGuopingonthepassengernamelistforourflightCA938whicharrivesat11:55a.m.E:Hecalledmelongdistanceandtoldmethathewasarrivingtoday.A:TherearetwoflightscominginfromLondontoday.OneisourflightCA983arrivingat11:55a.m.andtheotheristheBritishAirwaysflightBA039arrivingat9:30a.m.IguessthathemightarriveontheBAflight.E:Isee.I’llcheckwithBritishAirways.Dialogue4Inquiriesaboutarrivingflights關于到達航班的問詢E:IwanttoknowifMr.ChenXianisonyourflightCA422whichgetsinfromTokyotoday.A:I’llcheckthepassengernamelistforyou.…A:I’mafraidIdon’tshowaMr.ChenXianonthepassengernamelist.E:Isthereanywaytocheckifhewillcomeintomorrow?A:Letmepullouthisreservationrecord.…A:Accordingtohisreservationrecord,hehaschangedhisreservationtoCA952tomorrow.ItleavesTokyoat1:20p.m.andarrivesinBeijingat7:00p.m.Inquiriesaboutarrivingflights關于到達航班的問詢E:Really?Hedidnottellmeaboutthechange.A:Ifyoucallafter2:00tomorrowafternoon,wecantellyouifheisdefinitelytakingthatflight.E:Thankyouverymuch.A:Youarewelcome.Dialogue5Inquiriesaboutarrivingflights關于到達航班的問詢E:WillyoupleasetellmewheretogotomeettheflightCA980fromBangkokarrivingat5:55a.m.?A:Well,about30minutesafterthefighthaslandedthepassengerswillbecomingthroughthearrivalgatehavingclearedcustoms.E:About30minutes?A:Yes.InternationalArrivalGateonthefirstfloor.E:Thankyouverymuch.A:Youarewelcome.Dialogue6Inquiriesaboutarrivingflights關于到達航班的問詢Dragonair 港龍航空公司（2016年更名為國泰港龍航空CathayDragon，HAD）Words&ExpressionsInquiriesaboutarrivingflights關于到達航班的問詢E:Iwanttoknowwhattimethe8:30flightfromHongKongiscomingin?A:Yes.I’llcheckforyou.It’sanAirChinaflightIexpect.E:IthinkitisaDragonairflight.A:WhattimefromHongKong?E:8:30a.m.A:TheDragonairflightKA900fromHongKongtoBeijingleavesat8:05a.m.andarrivesat11:20a.m.buttheAirChinaflightCA118leavesat8:30a.m.andarrivesat11:40a.m.E:Right.ItisaCAflightnotaDragonairflight.Thankyouverymuch.I’llgoandseeifthat’sit.Dialogue7Inquiriesaboutarrivingflights關于到達航班的問詢Seoul/s??l/n.首爾（舊稱漢城，韓國首都）land/l?nd/vi.靠岸；著陸Words&ExpressionsInquiriesaboutarrivingflights關于到達航班的問詢E:Excuseme.WhenisCA138fromSeoulexpected?A:CA138fromSeoul,onemoment,itlandsat9:55a.m.E:Right.A:Thankyou.Dialogue8Inquiriesaboutarrivingflights關于到達航班的問詢duetoarrive預計到達Words&ExpressionsInquiriesaboutarrivingflights關于到達航班的問詢E:CanyoutellmeiftheChicagoflightduetoarriveat5:20a.m.ishere?A:At5:20a.m.,justamoment.The5:20a.m.flightisaLosAngelesarrivalCA984,notChicago.ItshouldbethroughCustoms.E:Comingthroughnow?A:Yes.InternationalArrivalGate.Dialogue9Inquiriesaboutarrivingflights關于到達航班的問詢E:Miss,canyoutellmeanythingabouttheAirChinaFlightCA124fromSeoul?It’sdueat2:05p.m.A:I’mnotsureit’scominginyet.Letmecheckforyou.…A:Ahyes,it’sgoingtoland.E:Thanksalot.Dialogue1Dialogue2第二部分關于出發航班的問詢Dialogue4Dialogue3Dialogue1check-incounter 值機柜臺upsetting/?p'seti?/ a.令人心煩意亂的；令人

苦惱的haveanappointmentwithsb.和…有預約LeftBaggageOffice 行李寄存處Words&ExpressionsInquiriesaboutdepartingflights關于出發航班的問詢Inquiriesaboutdepartingflights關于出發航班的問詢E:Whereisthecheck-incounterforaflighttoShanghai?A:Isthatthe8:40a.m.flighttoShanghai?E:Yes,CA1501.A:Thatflightleft20minutesago.Iamsorryyouhavemissedyourflight.E:Icalledyourofficeyesterdayandwastoldthebuswouldleaveat6:00a.mbutwhenIgottothebusstopithadalreadygonetotheairport.Ihadtotakeataxi.A:That’sveryupsetting.Iwilltrytoboardyouonthenextavailableflight.E:IhavetoarriveinShanghaitodaybecauseIhaveanappointmentwithmyfriendthereat8:00tomorrowmorning.A:CA1557looksgoodandyoucanhaveaseatonthatflight.Itleavesat11:50a.m.andgetsintoShanghaiat1:50p.m.IsthatflightOKforyou?E:Yes,I’lltakethatflight.Bytheway,wherecanIleavemybags?I’mgoingtogoshoppingattheairportstores.A:Pleasegothroughthedoor2andyoucanfindtheLeftBaggageOfficeonyourright.Dialogue2Inquiriesaboutdepartingflights關于出發航班的問詢E:Couldyoutellme,Miss,wheretogoforflightnumberCA111toHongKong?A:Throughgatenumber12straightaheadonyourright.E:Number12.Thankyouverymuch.A:Thankyou.Dialogue3gothrough 通過，穿過concourse/k??k?:s/ n.大廳Words&ExpressionsInquiriesaboutdepartingflights關于出發航班的問詢Inquiriesaboutdepartingflights關于出發航班的問詢E:WhichgatedoIgothroughforCA177toSydney?I’mafraidImaymissmyflight.A:Gate19,straightalongtheconcourseonyourright.Thereisnohurry.Youhave20minutesbeforedeparture.Dialogue4Korean/k?'ri?n/ a.韓國的；朝鮮的KoreanAir大韓航空（KAL）Words&ExpressionsInquiriesaboutdepartingflights關于出發航班的問詢Inquiriesaboutdepartingflights關于出發航班的問詢E:I’mgoingtoSeoulviaKoreanAir.WheredoIcheckinmybaggage?A:YougototheAirChinacheck-inpointsandcheckinwithAirChina.AirChinahandlesKoreanAiratBeijingCapitalAirport.Dialogue1Dialogue2第三部分關于航班不正常情況的問詢Dialogue3Dialogue4Dialogue5Dialogue6Dialogue1theextentofthedelay 延誤時間的長短visibility/?vizibiliti/ n.能見度tobeonthesafeside為穩妥起見Words&ExpressionsEnquiriesaboutflightirregularities關于航班不正常情況的問詢Enquiriesaboutflightirregularities關于航班不正常情況的問詢E:CanyoupleasegivemeanymoreinformationonthedelayedflightforQingdao?A:CA1571isdelayedbecausethereisheavyraininQingdao.E:Whendoyouexpectittodepart?A:Iamsorrybutwedon’tknowtheextentofthedelayatpresent.Butthelatestforecastsayswearegoingtohaveachangeintheweather.E:Doyouthinkwehaveagoodchance?A:By4:00p.m.therainmaystopandvisibilitymayimprovebutthelastwordwillcomeoutaround3:00p.m.E:Idon’twanttotakeachanceasIhavetogettheresometimetoday.A:Then,Iwouldliketosuggestyoutakeatrain.Thereisa4:30p.m.train,whichwillgetyouthereat7:00p.m.E:Tobeonthesafeside,IwillgobytrainbecauseImustattendanimportantmeetingtheretomorrow.Dialogue2Enquiriesaboutflightirregularities關于航班不正常情況的問詢E:CA932fromFrankfurt,howlonghasitbeendelayed?A:Onemoment.Wehavenotbeeninformedofadelay.I’llcheck....A:I’mafraidwedon’tknowtheextentofthedelayatthemoment.It’stechnicaltroubleatFrankfurtandwewillbeadvisedassoonasanewarrivaltimeisestablished.Dialogue3aflightupontheflightmovementboardwith“Delayed”againstit 航班動態顯示牌上有一個標有“延誤”的航班indefinitely/?n'def?n?tli/ adv.不確定地；無限制地Words&ExpressionsEnquiriesaboutflightirregularities關于航班不正常情況的問詢Enquiriesaboutflightirregularities關于航班不正常情況的問詢E:IwanttoknowaboutthearrivalofaplanefromHongKongaround7:00p.m.A:Doyouknowtheflightnumberorwhichairline?E:No,nothingatallyet,no.A:Andit’sdefinitelydueatthattime？E:Yes,butIseeyou’vegotaflightupontheflightmovementboardwith“Delayed”againstit.A:ThatflightisdelayedindefinitelywithatechnicalprobleminHongKong.ThenumberisKA902.The7:00p.m.isanAirChinaarrival.TheflightnumberisCA192,whichwillarriveontime.Dialogue4Karachi/k??rɑ:t?i/ n.卡拉奇（巴基斯坦的港口城市）Pakistan/'p?kist?n/ n.巴基斯坦PakistanInternationalAirlines巴基斯坦國際航空公司（PIA）Words&ExpressionsEnquiriesaboutflightirregularities關于航班不正常情況的問詢Enquiriesaboutflightirregularities關于航班不正常情況的問詢E:DoyouknowwhattimeCA946fromKarachigetsin?A:TheflighthasbeencancelledcompletelyandthepassengersaretransferredtoPakistanInternationalAirlinesPK852.PleasegototheInternationalArrivalGatetomeettheflight.It’sdueat7:05a.m.Dialogue5Munich/?mju:nik/ n.慕尼黑（德國城市）divert/da??v?:t/ vt.&vi.使轉向；改航Words&ExpressionsEnquiriesaboutflightirregularities關于航班不正常情況的問詢Enquiriesaboutflightirregularities關于航班不正常情況的問詢E:DoyouknowanythingabouttheflightCA962fromMunich?Itshouldhavearrived.A:DuetotheweatherconditionsatBeijingCapitalAirport,theflightwasdivertedfromheretoTianjinAirport.WehavenotbeeninformedwhattimeitwillleavefromTianjinAirport.E:Youdon’tknowatthemoment?A:Notatthemoment,I’msorry.Dialogue6snack/sn?k/vi.吃點心；n.小吃；點心red-eyeflight紅眼航班（搭乘深夜飛行、清晨抵達的班機，乘客下機時通常是一副睡眼惺松的樣子，所以稱此類航班為紅眼航班）Words&ExpressionsEnquiriesaboutflightirregularities關于航班不正常情況的問詢Enquiriesaboutflightirregularities關于航班不正常情況的問詢E:DoyouhaveanyfurtherinformationaboutthedelayedflightCA1589fromBeijingtoShanghai?A:It’sfurtherdelayedforanhourorso.Theexpecteddeparturetimeis11:30p.m.Inthemeantime,passengersareinvitedtosnackattherestaurantonthesecondflooronyourrightside.E:Yousaytheflightwilldepartat11:30p.m.?Inthatcase,itwillbeanunsafered-eyeflight.A:No,itwon’t.Thecrewisgoingtobechanged.Flightsafetyisalwaysfirst.Dialogue1Dialogue2第四部分關于航空聯盟成員航空公司航班運營方面的問題Dialogue3Dialogue1StarAlliance星空聯盟（成立于1997年，總部位于德國

法蘭克福，是世界上第一家全球性航空公司聯盟。中國國際航空公司、深圳航空公司為星空聯盟成員。）StarAlliancegoldmember 星空聯盟金卡會員（星空聯

盟的高級會員等級包括金卡 (Gold)和銀卡(Silver)）Words&ExpressionsQuestionsaboutflightoperationsofairlinealliancememberairlines關于航空聯盟成員航空公司航班運營方面的問題Questionsaboutflightoperationsofairlinealliancememberairlines關于航空聯盟成員航空公司航班運營方面的問題A:MayIhelpyou,sir?E:WhereisyourloungeforaStarAlliancegoldmember?A:TheloungebearstheStarAlliancesignlikeastar.Pleasegostraightaheadonyourright.Youcannotmissit.E:CanIbringMr.Wang,afriendofmine,torelaxinyourlounge?A:Ishetravelingwithyou?E:Yes,buthehasnoStarAlliancegoldcard.A:Wewelcomehimtoourlounge.Asamatteroffact,yourgoldstatusfurtherentitlesyoutoinviteoneadditionalpassengertravelingwithyou.Dialogue2tier/ti?/ n.等級oneworld 寰宇一家（1999年2月成

立的國際性航空公司聯盟）emerald/?em?r?ld/ n.綠寶石aoneworldemeraldtiermember

綠寶石等級的寰宇一家會員（寰宇一家會員級

別由高到低分別為綠寶石(Emerald)、藍寶石 (Sapphire)、紅寶石(Ruby)）proximity/pr?k?simiti/ n.最近；接近incloseproximityto 與……靠得很近sample/sɑ:mpl/ vt.品嘗cuisine/kwi?zi:n/ n.烹飪；佳肴freshenup 沐浴更衣；使精神飽滿luxurious/l?g?zj??ri?s/ a.豪華的；精美的fantastic/f?n?t?stik/ a.極妙的Words&ExpressionsQuestionsaboutflightoperationsofairlinealliancememberairlines關于航空聯盟成員航空公司航班運營方面的問題Questionsaboutflightoperationsofairlinealliancememberairlines關于航空聯盟成員航空公司航班運營方面的問題A:MayIhelpyou,sir?E:WhichcountershallIgotoforcheck-in?Iamaoneworldemeraldtiermember.A:Asaoneworldemeraldtiermemberyouareentitledtoourspecialservice.Doyouflyfirstclassoreconomyclasstoday?E:Firstclass.A:FirstclasspassengerscancheckindirectlyintheFirstClassLounge,whichisincloseproximitytoyourdeparturegate.Thereyoucanrelaxintotalprivacyandsamplethefinestcuisineandwineandfreshenupwithahotshowerinluxuriousprivatebathrooms.E:Fantastic!Dialogue3KLM 即KLMRoyalDutchAirlines荷蘭皇家航空公司WorldPerk 環宇里程優惠計劃（美國西北航空

公司常客計劃的名稱）SkyTeam 天合聯盟（2000年6月成立的國際

航空服務網絡）eligible/'el?d??bl/ a.有資格的；合適的redeem/ri'di?m/ vt.贖回；兌現Netherlands/'nee?l?ndz/ n.荷蘭（國家全稱theKingdomoftheNetherlands）benefit/?benifit/ n.利益；好處Words&ExpressionsQuestionsaboutflightoperationsofairlinealliancememberairlines關于航空聯盟成員航空公司航班運營方面的問題Questionsaboutflightoperationsofairlinealliancememberairlines關于航空聯盟成員航空公司航班運營方面的問題A:CanIhelpyou,sir?E:Well,I’mtravelingonKLMtoAmsterdamtodayandI’maWorldPerksmember.CanIalsoearnWorldPerksMilesonKLM?A:Certainly,becauseKLMisamemberairlineofSkyTeam.Wheneveryoutraveloneligible

flightsandfaresofaSkyTeamairline,youearnmiles.E:ShallIredeemmymilesearnedonKLMflightsinNetherlands?A:Notnecessary.Ifyouarereadytoredeemyourmiles,youcandosotoSkyTeamdestinationsworldwide,notjustNetherlands.E:Thankyouverymuch.Youreallyofferusbenefitsbeyondthereachofyourindividualnetworks.Dialogue1Dialogue2第五部分關于代碼共享航班的問詢Dialogue3Dialogue4Dialogue5Dialogue1Codeshare n.代碼共享（亦稱code-sharing,是指

一家航空公司的航班號（即代碼）可

以用在另一家航空公司的航班上，即

旅客在全程旅行中有一段航程或全程

航程是乘坐出票航空公司航班號但非

出票航空公司承運的航班）codeshareflight 代碼共享航班Words&ExpressionsInquiriesaboutcodeshareflights關于代碼共享航班的問詢Inquiriesaboutcodeshareflights關于代碼共享航班的問詢A:ThisistheAirChinaInformationDesk.CanIhelpyou,sir?E:Iamwonderingwhatacodeshareflightis.A:Well,Icannotgiveyouadefinition,butgenerallyspeaking,itislikethis.Theflightnumbershownonyourticketbelongstooneairline,buttheplaneyouactuallyboardisoperatedbyanother.Wecallyourflightacodeshareflight.E:Somethingnewtome.A:Yes,it’snew.Dialogue2AustrianAirlines 奧地利航空公司（AUA）illuminate/?'lu?m?ne?t/ vt.照明；說明Words&ExpressionsInquiriesaboutcodeshareflights關于代碼共享航班的問詢Inquiriesaboutcodeshareflights關于代碼共享航班的問詢E:I’mgoingtoViennabyAirChinaFlightCA7001.Wheretoformycheck-in?A:Yougototheendoftheconcourse,thenthroughadoorandcheckinwithAustrianAirlines.E:IflywithAirChina,whyshouldIcheckinwithAustrianAirlines?A:Becauseyoursisacodeshareflight.YouaregoingtoboardtheplaneofAustrianAirlinesnotAirChina’splane.ACheck-insignabovethecounterisilluminatingOS064andCA7001.E:I’vebeentotheAustrianAirlinescheck-incounterjustnowbutIdidnotnoticethesign.I’msorry,sir.Dialogue3embarrassing/?m'b?r?s??/a.令人為難的；尷尬的register/?red?ist?/vt.登記；注冊retroactively/?retr??'?ktivli/adv.

補辦地；補發地operati