Unit2UnderstandingeachotherReadingBytheendofthisclass,studentswillbeableto:1.explaintheprocessofcommunication2.summarizethereadingskills3.applytheskillsofeffectivecommunicationindailylifeStep1.Lead-in.

Hereisalecturetranscriptabouteffectivecommunication.Let’sreadittogether.Bodylanguage:gesturessmileeyecontacthandshakeWhichpicturesshoweffectivecommunication?Andhow?

Step1.Predictionbasedonthetitle.

Judgingfromthetitle,wemaypredictthelecturerwantstotellus_______________________________________________________________waystohelpuscommunicateeffectively/sharpencommunicationskills.ReadingskillI_____________canhelpyoupredictthemainideaofthelecturetranscript.ThetitleSteptwo.Skimmingforthemainideaofeachparagraph.Para.1Communicationisdependentnotonlyonwhatwesay,butalsoonhowwesayit.Para.2Para.3Para.4Para.5Para.6IntroductionDefinitionThreewaystosharpencommunicationskills.(withwhom,bodylanguage,empathy)SummaryCommunicationistheprocessofexchanginginformationbetweenasenderandareceiver.Yourbodylanguagerevealsalotaboutyourthoughtsandattitudes,whileotherperson’sbodylanguagerevealshowtheconversationisgoing.Thevalueofempathyshouldnotbeunderstated.Effectivecommunicationwillhelpsolveproblems,improveinteractions,buildtrustandgainrespect.Youneedtoknowwithwhomyouarecommunicating.ReadingskillII

Findingout_____________________ofeachparagraphhelpsyoumakeclearofthestructureofthewholepassage.themainidea___________(anencodedmessage)________amessagesendsit___________,orthroughvideotelephone,mailor__________feedbackencodesdecodesfacetofacesocialmediaEffectivecommunicationcycleAsenderAreceiverreceivesand_________themessageStepthree.Scanningforspecificinformation.

Activity1.ReadPara.2andcompletethefollowingcycle.Activity2.ReadParas.3-5andcompletethefollowingblanks.

WaystosharpencommunicationskillsBenefitsYouneedtoknowwith_____youarecommunicating.todecidewhichcommunication___________bestsuitsthesituation;todeterminethe_________________touseandhow___________yourwordsshouldbe.____________isequallyimportant.yourbodylanguage:revealsalotaboutyour________and__________;otherperson’sbodylanguage:cluesastowhetherthe___________isgoingwellornot.Thevalueof________shouldnotbeunderstated.tounderstandtheotherperson’s__________.makeadjustmentstoyourown_______andthechoiceof_________accordinglyincomplicatedissues.whomchannelappropriatestylecomplexBodylanguagethoughtsattitudesconversationempathyemotionstonewordsActivity3.ReadPara6andfillinfollowingblanks.Benefitsofeffectivecommunication:enableyouto___________________________________.improveyour___________________________________.helpyou_______________________________________.allowrelationships______________________________.settledifferencesanddisagreements

interactionswithothersbuildtrustandgainrespecttobecomemorepositiveandproductiveStepfour.In-depthreadingActivity1.Recognizethecohesivedevices(銜接手段）betweenparagraphs.Howdoestheauthorachievecoherence（連貫）betweenParas2and3,andParas4and5respectively?①Paras.2and3:using“thiscommunicationprocess”inPara3,thusreferringto“communication”inPara2.②Paras.4and5:using“while”atthebeginningofPara5,whichimpliesaconnectiontopara4.ReadingskillIII

Recognizingthe_______________helpsyoureadandcomprehendpassagesinacoherentandlogicalway.linkingwordsActivity2.Readforthepurposeofthelecturetranscript.

Whatistheauthor’spurposeofhavingthislecture?Theauthorintendstoexplaintheprocessofcommunicationaswellasthekeyaspectsleadingtoeffectivecommunicationthroughthislecture.Theauthorencouragesreaderstorecognizetheimportanceofeffectivecommunicationandtopractisetheskillsmentionedinherlectureintheirdailyconversations.Stepfour.In-depthreadingStepfive.CriticalthinkingActivity1.Discussion.Whatothersuggestionscanyougiveonhowtobecomeaneffectivecommunicator?Reference:①Makingeyecontact

②Showingrespect

③

Respondingtimely④

ListeningcarefullyActivity2.Cross-culturalcommunication

Readtheshortstoryandanswerthequestions.AJapanesemanaskedanAmericantravelleriftheairportoffersaluggagetrolleyservice（行李車服務）.TheAmericanwantedtotellhimthatnotonlydidtheairportprovidetheservice,butthatisfreeofcharge（免費的）.Soherepliedwiththewell-knowngesture

（手勢）thatmeans“OK”.TotheJapaneseman,however,thisgesturemeans“money”.TheJapanesemanthereforeconcludedthattheluggageservicewasexpensive.Atthatmoment,aTunisian（突尼斯人）sawthesceneandthoughtthattheAmericanwashinting（暗示）totheJapanesemanthatheisathiefandtheJapaneseshouldbecarefulorhewouldbekilled.Stepfive.Criticalthinking①Whythemisunderstandinghappened?

Becausethey(theJapanese,theAmericanandtheTunisian)comefromthreedifferentcountries,embracedifferentculturalbackgroundsandhavedifferentunderstandingsofthegesture“OK”.

(ThisisthereasonwhytheauthortellsusinPara.3thatyouneedtoknowwithwhomyouarecommunicating.)②Howcanweapplytheideasmentionedinthelecturetranscripttocross-cultural（跨文化的）communication?Withwhom:Bodylanguage:Empathy:ReferenceItisimportanttolearnaboutanotherperson’sculturalbackgroundwhencommunicating.Youshouldfindoutaboutanycommunicationnormsrelatedtoage,jobandsoon,becausetheymaydifferfromculturetoculture.Forexample,certainculturesoftenhavevaryingwaysofaddressing（稱呼）olderpeople.

Bodylanguagerevealsalotaboutyou:yourculture,thoughtsandattitudes.Forexample,ifyouusesteadyeyecontactduringcommunicationtoshowthatyouareattentive,sometimestheotherpersonmayconsideritasdisrespectful（失禮的；不尊敬的）andwillfeeluncomfortable.Forthisreason,cuesthatmaycauseconfusion（困惑）shouldbeavoidedandimitatingtheother’sbo