CONSUMER&

BRANDBrandKPIs

for

smart

home:

PhilipsHue

in

the

United

KingdomConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

PhilipsHue’s

performance

inthe

smart

home

market.Fieldwork:July-August2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofNovember202476%

of

Philips

Hue

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??PhilipsHue’s

brandingresonates

more

with

Gen

X?PhilipsHueranksninth

inawareness

withinthesmarthome

market?PhilipsHuegenerally

appealsto

men

more

thanwomen?Thepopularity

ratingof

Philips

Hueis

27%?PhilipsHueranksoutsidetheTop10

inusage?Among

Philips

Hueenthusiasts,45%

fallunderthehigh-income

category?Interms

of

loyalty,PhilipsHueiseighth

inthe

United?Consumers

want

theirsmart

home

brandstohaveKingdomreliability,

honesty

/trustworthiness,

and

cleverness?PhilipsHuehasascore

of

13%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

Philips

Hue

at

76%Brand

profile:

snapshotBrand

performance

of

Philips

Hueinthe

UnitedKingdom76%51%27%13%13%AwarenessPopularityUsageLoyaltyBuzz5Notes:Smarthome

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,247,

all

respondents

(awareness),

n=635,

respondents

who

know

the

individual

brand

(popularity),

n=635,

respondents

whoknow

the

individual

brand(usage),

n=80,

respondents

who

have

used

the

individual

brand

(loyalty),

n=635,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Philips

Hue’s

branding

resonates

morewith

Gen

XBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations36%35%Withthatinmind,when

looking

atthe

shareofconsumers

who

likePhilipsHuebygeneration

versusthe

share

of

industryusers

ingeneral,

we

cansee

thatPhilipsHueislikedby8%

of

Babyboomers

and

31%

ofGen

Xers,

whereas

thetotalshare

ofindustryusers

is7%

and

25%,

respectively.31%31%26%25%ForMillennials

andGen

Z,

35%

and

26%

feel

positivelytowards

PhilipsHue,versus

36%

and

31%.

Socurrently,forPhilipsHue,Gen

Xconnects

most

with

theirbrandcompared

to

theoverall

industryuser.8%7%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestosmarthome,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=170,

Philips

Hue

enthusiast,

n=876,

smarthome

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Philips

Hue

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandLGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesofenthusiastsof

PhilipsHueshows

thatwomen

are

lesslikely

to

haveanaffinitywith

the

brandcompared

to

men.8%10%87%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

PhilipsHuehasalowerproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.43%57%56%

ofmen

likePhilipsHuecomparedto43%

of

women,

whereas

fortheoverall

industry,50%

ofwomen

usesmart

home

compared

to

50%

of

men.50%50%89%8%

of

Philips

Hueenthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to10%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

smarthome,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;

Base:

n=170,

Philips

Hueenthusiast,

n=876,

smarthome

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Philips

Hue

enthusiasts,

45%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.19%16%Single38%16%19%45%CoupleSingleparentNuclear45%

ofPhilipsHueenthusiastsarefromhigh-income

households.PhilipsHue’s

brandis

generally

enjoyedmore

byconsumers

who

arepartof

anextended

household,

17%

ofPhilipsHueenthusiastshavethiscurrent

livingsituation.7%9%35%33%34%28%29%Multi-generational3%3%17%14%ExtendedOther25%4%5%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

smarthome,which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=170,

Philips

Hue

enthusiast,

n=876,

smarthome

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

smart

home

brands

to

have

reliability,

honesty

/trustworthiness,

and

clevernessBrand

profile:

qualitiesQualitiesuserswant

from

smart

homebrandsForsmart

home,

the

topthree

qualitiesusers

wantfrom

abrandarereliability,honesty

/trustworthiness,

andcleverness.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%PhilipsHueusers

alsoappreciate

thesekey

attributes,indicating

PhilipsHueexudes

thesequalities.SocialresponsibilityCoolnessThequalitiesthatPhilips

Hueenthusiastsare

least

focused

on

arethrill/excitement

andsocialresponsibility.ReliabilityExclusivityInnovationInclusivenessFriendlinessPhilipsHueshouldwork

onpromotinginnovation

to

convert

enthusiastsintoowners.HighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

smarthome,which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

tosmarthome,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;

“When

it

comes

tosmarthome,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;Base:

n=80,

Philips

Hue

users’,n=170,

Philips

Hue

enthusiast,

n=876,

smarthome

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Philips

Hue

fans,

43%

state

that

they

get

excited

about

smart

homeproductsBrand

profile:

attitudesWhat

doconsumersthink

ofsmart

home

ingeneral?43%38%36%36%31%31%30%26%25%21%19%15%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrandsIknow

and

trustIget

excitedaboutsmarthome

productsIliketotalkabouttopicsrelating

tosmart

homeBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

smarthome

do

youagreewith?”;

Multi

Pick;“When

it

comesto

smarthome,which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=170,

Philips

Hue

enthusiast,

n=876,

smarthomeusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1176%

of

Philips

Hue

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

smart

home,

the

average

awarenessof

abrand

intheUnitedKingdomis49%.

Awarenessof

Philips

Hue,

however,

isat51%.Awareness27%

ofUK

smart

home

userssay

theylikePhilipsHue,compared

to

anindustryaverage

brandpopularity

of26%.13%

ofindustryusers

intheUnitedKingdomsaytheyusePhilipsHue,with

the

average

usageofabrandat15%.BuzzPopularity76%

ofbrandusers

saythey

would

usethe

brandagain,compared

toanaverage

loyalty

score

of

68%.PhilipsHuehasbeen

noticed

lessinthemediacompared

to

other

brands,with

a“Buzz”score

of13%compared

to

17%.LoyaltyBrandUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobeaverage

compared

tothe

industry.12

Notes:Smarthome

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,247,

all

respondents

(awareness),

n=635,

respondents

who

know

the

individual

brand

(popularity),

n=635,

respondents

whoknow

the

individual

brand(usage),

n=80,

respondents

who

have

used

the

individual

brand

(loyalty),

n=635,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Philips

Hue

ranks

ninth

in

awareness

within

the

smart

home

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofPhilipsHueRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1SamsungLG93%90%84%84%75%75%74%62%51%45%23Bosch4DysonShark49%551%Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6Google

NestRing78HiveOutofallrespondents,

51%

were

aware

of

PhilipsHue.

Thisranksthemninth

compared

toother

brandssurveyed

inthismarket.9Philips

HueXiaomiAwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,247,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

Philips

Hue

is

27%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofPhilipsHueRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1SamsungRing47%43%37%35%35%30%27%27%24%24%227%3Google

NestDysonLG4Outofconsumers

who

knew

thebrand,

27%

saidtheyliked

PhilipsHue.

Thisranksthemeighthcompared

toother

brandssurveyed

inthismarket.56Bosch7Hive73%8Philips

HueShark9PopularityN/A10iRobot14

Notes:“When

it

comesto

smarthome,which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=635,

respondents

who

know

theindividual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Philips

Hue

ranks

outside

the

Top

10

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofPhilipsHueRank#

BrandUsage

%29%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

smarthome,

which

of

the

following

brandshaveyouused

inthe

past12

months?”.1SamsungRing13%227%3Google

NestLG21%Outofconsumers

who

knew

thebrand,

13%

saidtheyused

PhilipsHue.

Thisranksthemoutside

the

Top

10compared

to

other

brandssurveyed

inthismarket.420%5DysonECOVACSTP-LinkBosch20%617%717%815%87%9Hive14%UsageN/A10iRobot13%15

Notes:“When

it

comesto

smarthome,which

ofthe

following

brands

have

you

used

in

the

past12

months?”;

Multi

Pick;Base:

n=635,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,Philips

Hue

is

eighth

in

the

United

KingdomBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofPhilipsHue’sconsumersRank#

BrandLoyalty

%84%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1SamsungRing24%283%3DanalockShark78%477%5XiaomiBosch77%677%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

smart

home,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.7Hive77%76%8Philips

HueDyson76%975%Outofrespondents

whohaveused

PhilipsHue,76%saidthey

would

usethebrand

again.LoyaltyN/A10TP-Link73%16

Notes:“When

it

comesto

smarthome,which

ofthe

following

brands

areyoulikely

touse

againin

the

future?”;

Multi

Pick;Base:

n=80,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Philips

Hue

has

a

score

of

13%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofPhilipsHueRank#

BrandBuzz%28%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Ring13%2Dyson27%3SamsungGoogle

NestECOVACSDanalockLG26%Outofconsumers

who

knew

thebrand,

13%

saidtheyhadheardaboutPhilipsHueinthemedia.

ThisranksthemoutsidetheTop10

compared

to

other

brandssurveyed

inthismarket.425%523%621%719%8Bosch18%87%9iRobotHive17%BuzzN/A1016%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=635,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportunities.?

Identifyandunderstandy