職業(yè)教育空中乘務專業(yè)國家教學資源庫Special

PassengersService特殊旅客服務職業(yè)教育空中乘務專業(yè)教學資源庫Special

PassengersService特殊旅客服務UsefulExpressions1.

UnaccompaniedMinor無人陪伴兒童·Letmeput

your

small

bag

in

the

overhead

bin,ok?你的小包阿姨幫你放在行李架上，好嗎？·Here

is

the

bathroom.

Open

the

door

this

waythengoinsideand

switch

this

pin

to

latch.Mindyour

hand

while

opening

the

door.這是衛(wèi)生間，這樣開門，進去后通過這個銷子插門，小心開門時夾手。·This

is

the

call

button

in

the

toilet.這是衛(wèi)生間內(nèi)的呼叫鈴。UsefulExpressions·Hi,

littleboy/girl,

do

you

have

a

nickname?

May

I

call

you____?小朋友，你好！你的小名叫什么，阿姨叫你___可以嗎？·Doyou

havetwopiecesofcheckedluggage?你有2件托運行李？·I’ll

takeyouto

your

seat.

Please

let

us

know

if

you

need

any

help.

讓____阿姨/叔叔帶你去座位，有什么事，隨時告訴我們。·Hi,little

boy/

girl.

Here

is

your

delicious

food.

Be

careful!

The

entree

is

a

little

hot.

小朋友，這是為你準備的兒童餐，小心熱食燙手。·I’ll

helpyoukeeping

your

traveling

documents

and

round

ticket,

thenIwillgiveitto

the

ground

staffwhenyouleavetheplane.證件和回程機票先放在阿姨/叔叔這里保管，下機時阿姨/叔叔會將這些證件一起交到地服人員的手中。UsefulExpressions2.PassengersWhoNeedSpecialCare需要特殊幫助的旅客·What

is

your

seat

number?

May

I

help

with

your

hand

luggage?您的座位號是多少？我?guī)湍眯欣詈妹矗俊leasefollowmethisway.

It

is

a

window

seat.請您跟我從這邊走。靠窗的是您的座位。·Would

you

mind

holding

my

arm?

I

will

take

you

to

your

seat

if

you

like.如果您愿意，您可以扶著我的胳膊，我?guī)哌^去，好么？·I

willput

your

hand

luggage

under

the

seat,thenit

would

be

more

convenient

to

take

when

you

leave.我?guī)湍研欣罘旁谧蜗旅姘桑涞睾筇崮靡矔奖阈！

am

waiting

outside.

Please

call

me

if

youneedanyhelp.（使用洗手間時）我在外面等候您，如需要協(xié)助，請隨時叫我。UsefulExpressions·Relax./Take

it

easy.

I

willhelpadjust

the

seatback

and

air

vent

for

you.請您不要太緊張，我?guī)湍{(diào)一下座椅靠背和通風口。·A

vomit

bag

is

in

the

seat

pocket

in

front

of

you.

I’ll

be

right

back

with

a

hot

towel

and

water.在您座椅前方口袋內(nèi)有清潔袋，我去給您拿熱毛巾和水，馬上回來。·The

drink

is

in

the

paper

cup.

May

I

put

it

on

the

table?飲料我?guī)湍乖诩埍锪耍旁谧雷由峡梢悦矗浚ㄗⅲ簾o臂殘疾人只能用紙杯，塑料杯太硬無法用嘴咬住杯口。如果條件允許也可以提供吸管）·Here

is

your

meal.

May

I

open

it

for

you?這是您的餐食，請問需要我?guī)湍蜷_么？·May

I

help

you

with

your

luggage

when

you

disembark?下機時請您不要著急，我來幫助您拿行李好么?UsefulExpressions·May

I

assist

you

to

disembark

when

ground

staff

arrives

with

the

wheelchair?地面工作人員和輪椅到達后，我來幫助您一起下機好么？·Letme

introduce

the

meal

for

you?

Imagine

the

tray

set

is

like

a

clock

:

salad

is

at

12

o’clock

and

entree

isat

6o’clock.

Please

be

carefulthat

the

entree

is

very

hot.（為視障乘客介紹餐食）我?guī)湍榻B一下餐食吧!餐盤的擺放如同時鐘的表盤，在十二點位置是沙拉，六點的位置是熱餐,

小心別燙手！UsefulExpressions3.Infants嬰兒·