外貿(mào)英語函電寫作試題及答案集姓名_________________________地址_______________________________學號______________________-------------------------------密-------------------------封----------------------------線--------------------------1.請首先在試卷的標封處填寫您的姓名，身份證號和地址名稱。2.請仔細閱讀各種題目，在規(guī)定的位置填寫您的答案。一、選擇題1.問候語

A.Goodmorning,Mr.Wang.Ihopethisefindsyouwell.

B.Hi,thisisJanefromABCCompany.Howareyoudoingtoday?

C.DearSirorMadam,Itrustthismessagefindsyouingoodhealthandspirits.

D.Morning,Mr.Smith.Iamwritingtoinquireaboutourrecentorder.

2.詢問報價

A.Couldyoupleaseprovidemewithadetailedquotationforthefollowingproducts?

B.Iwouldliketoknowthepriceofthelatestmodelofyourproduct.

C.Iaminterestedinpurchasingyourproductsandwouldliketorequestaquote.

D.Canyougivemeanestimatedcostforthebulkorderofyourgoods?

3.確認訂單

A.Iconfirmthereceiptofyourorderandwouldliketoinformyouthatitwillbeprocessedassoonaspossible.

B.Iwouldliketoverifythatourorderhasbeenreceivedandwillbeshippedontheagreeddate.

C.Pleasefindattachedtheorderconfirmationforyourreviewandapproval.

D.Iampleasedtoconfirmourorderandlookforwardtoreceivingthegoodssoon.

4.詢問貨物狀況

A.Couldyoupleaseupdatemeonthestatusofourshipment?

B.Iwouldliketoinquireabouttheprogressofourorderandwhenitisexpectedtobedelivered.

C.Canyouprovideanyinformationregardingthecurrentlocationofourgoods?

D.Iamwritingtocheckifthereareanydelaysinthedeliveryofourproducts.

5.投訴處理

A.IamwritingtoexpressmydissatisfactionwiththequalityoftheproductsIreceived.

B.Iwouldliketobringtoyourattentionaproblemwiththeshipmentwereceived.

C.Iamdisappointedwiththeserviceprovidedandwouldliketofileaplaint.

D.Ihaveencounteredanissuewiththegoodsandwouldappreciateyourassistanceinresolvingit.

6.建議合作

A.Ibelievethatourpanieshavealottogainfromapartnership.

B.Iwouldliketoproposeacollaborationbetweenourpaniesformutualbenefits.

C.Ithinkthereisagreatopportunityforustoworktogetherandachievemongoals.

D.Iamexcitedaboutthepossibilityofestablishingalongtermbusinessrelationshipwithyourpany.

7.催款通知

A.Iamwritingtoremindyouoftheoutstandingpaymentforourrecentorder.

B.Pleasefindattachedtheinvoiceforthepaymentofourorder,whichisduetheendofthismonth.

C.Iwouldliketoremindyouofthependingpaymentforthegoodswereceived.

D.Wekindlyrequestthepromptsettlementoftheinvoicefortheproductssupplied.

8.感謝信

A.Iwouldliketoexpressmysinceregratitudeforyourpromptresponsetomyinquiry.

B.Iamwritingtothankyouforyourexcellentserviceandthequalityoftheproductsyouprovided.

C.Iwouldliketoextendmyheartfeltthanksforyourassistanceinresolvingtheissuewithmyorder.

D.Iamgratefulfortheeffortanddedicationshownyourteamindeliveringthegoodsontime.

答案及解題思路：

1.A解題思路：問候語需要禮貌且簡潔，選項A符合這一要求。

2.C解題思路：詢問報價時，需要明確表達自己的需求，選項C中的“requestaquote”直接表達了這一需求。

3.B解題思路：確認訂單時，需要核實訂單是否收到，并告知處理進度，選項B符合這一要求。

4.A解題思路：詢問貨物狀況時，需要了解貨物的狀態(tài)，選項A中的“updatemeonthestatus”表達了這一需求。

5.B解題思路：投訴處理時，需要指出問題并請求解決，選項B中的“bringtoyourattentionaproblem”符合這一要求。

6.C解題思路：建議合作時，需要表達合作意愿并說明合作的好處，選項C中的“thereisagreatopportunityforustoworktogether”符合這一要求。

7.A解題思路：催款通知時，需要提醒對方支付款項，選項A中的“remindyouoftheoutstandingpayment”符合這一要求。

8.B解題思路：感謝信需要表達感激之情，選項B中的“expressmysinceregratitude”符合這一要求。二、填空題1.請根據(jù)所給句子，填寫合適的詞匯。

Theproductisexcellentinquality.

Thepanyspecializesinexportingvariousproducts.

Wearelookingforareliablesupplierforourrawmaterials.

2.請根據(jù)所給句子，填寫合適的介詞。

Wewillsendthegoodstoyourwarehousenextweek.

Pleaseinformusofanychangesintheorder.

Thepriceincludesfreedeliverywithinthecountry.

3.請根據(jù)所給句子，填寫合適的動詞。

Theshipmenthasbeendelayedduetoweatherconditions.

Werequirethatallthedocumentsbesubmittedbeforethedeadline.

Theproductmeetsallthestandardssettheinternationalorganizations.

4.請根據(jù)所給句子，填寫合適的形容詞。

Thequalityofthegoodsissuperiortothatofourpetitors.

Weofferpetitivepricesforourproducts.

Theproductissuitableforvariousapplications.

5.請根據(jù)所給句子，填寫合適的副詞。

Wewillshipthegoodsimmediatelyafterreceivingthepayment.

Pleasesendusthesamplesassoonaspossible.

Theproductisavailableinvariousquantities.

6.請根據(jù)所給句子，填寫合適的連接詞。

Althoughthepriceishigh,thequalityisworththeextracost.

Weprefertodealwithsupplierswhohaveagoodreputation.

Ifyouacceptouroffer,wecanstarttheproductionimmediately.

7.請根據(jù)所給句子，填寫合適的疑問詞。

Whatisthetotalamountoftheorder?

Whenwilltheshipmentbeready?

Howmuchdoyouchargeforshipping?

8.請根據(jù)所給句子，填寫合適的量詞。

Wehaveastockof100unitsoftheproduct.

Pleasesendus5kgsofthesamples.

Thecontainercanholdupto20tonsofgoods.

答案及解題思路：

1.

product

specializes

reliable

exporting

product

delayed

require

standards

superior

petitive

suitable

immediately

assoonaspossible

quantities

Although

prefer

start

What

When

Howmuch

units

kgs

tons

解題思路內(nèi)容：

本題主要考察考生對外貿(mào)英語函電中常用詞匯、介詞、動詞、形容詞、副詞、連接詞、疑問詞及量詞的掌握。通過對句子結(jié)構(gòu)和語境的分析，正確填寫空缺的詞匯，能夠檢驗考生對英語語法及外貿(mào)英語函電寫作的熟練程度。三、翻譯題1.將下列句子翻譯成英語。

OriginalSentence:"Wehavereceivedyourlatestorderandareintheprocessofpreparingtheshipment."

Translation:"Wehavereceivedyourlatestorderandareintheprocessofpreparingtheshipment."

2.將下列句子翻譯成英語。

OriginalSentence:"Pleaseinformusofanychangesordelaysinthedeliveryschedule."

Translation:"Pleaseinformusofanychangesordelaysinthedeliveryschedule."

3.將下列句子翻譯成英語。

OriginalSentence:"Weappreciateyourcontinuedsupportandlookforwardtoourfuturecooperation."

Translation:"Weappreciateyourcontinuedsupportandlookforwardtoourfuturecooperation."

4.將下列句子翻譯成英語。

OriginalSentence:"Thegoodshavearrivedinperfectconditionandhavebeeninspectedourqualitycontrolteam."

Translation:"Thegoodshavearrivedinperfectconditionandhavebeeninspectedourqualitycontrolteam."

5.將下列句子翻譯成英語。

OriginalSentence:"Thankyouforyourpromptresponseandwearepleasedtoconfirmtheorderdetails."

Translation:"Thankyouforyourpromptresponseandwearepleasedtoconfirmtheorderdetails."

6.將下列句子翻譯成英語。

OriginalSentence:"Yourquotationforthenewmodelhasbeenreviewedandwefinditpetitiveandattractive."

Translation:"Yourquotationforthenewmodelhasbeenreviewedandwefinditpetitiveandattractive."

7.將下列句子翻譯成英語。

OriginalSentence:"Inordertoensuretimelydelivery,wekindlyrequestyoutoprovideuswiththeshippingscheduleassoonaspossible."

Translation:"Inordertoensuretimelydelivery,wekindlyrequestyoutoprovideuswiththeshippingscheduleassoonaspossible."

8.將下列句子翻譯成英語。

OriginalSentence:"Wewouldliketoextendoursincereapologiesforanyinconveniencecausedthedelayinourshipment."

Translation:"Wewouldliketoextendoursincereapologiesforanyinconveniencecausedthedelayinourshipment."

答案及解題思路：

答案：

1.Wehavereceivedyourlatestorderandareintheprocessofpreparingtheshipment.

2.Pleaseinformusofanychangesordelaysinthedeliveryschedule.

3.Weappreciateyourcontinuedsupportandlookforwardtoourfuturecooperation.

4.Thegoodshavearrivedinperfectconditionandhavebeeninspectedourqualitycontrolteam.

5.Thankyouforyourpromptresponseandwearepleasedtoconfirmtheorderdetails.

6.Yourquotationforthenewmodelhasbeenreviewedandwefinditpetitiveandattractive.

7.Inordertoensuretimelydelivery,wekindlyrequestyoutoprovideuswiththeshippingscheduleassoonaspossible.

8.Wewouldliketoextendoursincereapologiesforanyinconveniencecausedthedelayinourshipment.

解題思路：

保證翻譯的準確性和地道性。

保留原文的意思，同時使翻譯后的句子符合英語的表達習慣。

注意時態(tài)、語態(tài)和句子結(jié)構(gòu)的正確使用。

避免出現(xiàn)語法錯誤或拼寫錯誤。四、改錯題1.找出下列句子中的錯誤，并進行修改。

原句：Heissotallthathecanreachthetopofthetreewithoutevenstandingontheground.

錯誤：應使用助動詞can，因為句子描述的是能力。

修改：Heissotallthathecanreachthetopofthetreewithoutevenhavingtostandontheground.

2.找出下列句子中的錯誤，并進行修改。

原句：Sheboughtthedressforhersister,butitwastoobig.

錯誤：應使用一般過去時，因為句子描述的是過去發(fā)生的事情。

修改：Sheboughtthedressforhersister,butitwastoobig.

3.找出下列句子中的錯誤，并進行修改。

原句：Thecatissittinginthesunandlooksveryfortable.

錯誤：應使用系動詞look，因為句子描述的是主語的狀態(tài)。

修改：Thecatissittinginthesunandlooksveryfortable.

4.找出下列句子中的錯誤，并進行修改。

原句：Theyhavevisitedthemuseumtwiceamonthsincelastyear.

錯誤：應使用現(xiàn)在完成時，因為句子描述的是從過去到現(xiàn)在持續(xù)的動作。

修改：Theyhavevisitedthemuseumtwiceamonthsincelastyear.

5.找出下列句子中的錯誤，并進行修改。

原句：Iwashopingtoseeyouyesterday,butitwasimpossible.

錯誤：應使用washoping，因為句子描述的是過去某天的愿望。

修改：Iwashopingtoseeyouyesterday,butitwasimpossible.

6.找出下列句子中的錯誤，并進行修改。

原句：Shewascookingdinnerwhenthedoorbellrang.

錯誤：應使用wascooking，因為句子描述的是過去某個時刻正在進行的動作。

修改：Shewascookingdinnerwhenthedoorbellrang.

7.找出下列句子中的錯誤，并進行修改。

原句：IfIhavemoney,Iwillbuyanewcar.

錯誤：應使用willhave，因為句子描述的是將來某個條件的假設(shè)。

修改：IfIwillhavemoney,Iwillbuyanewcar.

8.找出下列句子中的錯誤，并進行修改。

原句：Shesaidthatshewasfeelingveryhappyaboutthenews.

錯誤：應使用wasfeeling，因為句子描述的是過去某個時刻的感受。

修改：Shesaidthatshewasfeelingveryhappyaboutthenews.

答案及解題思路：

答案解題思路內(nèi)容。五、簡答題1.簡述外貿(mào)英語函電的基本要素。

解答：外貿(mào)英語函電的基本要素包括：信頭（Letterhead）、發(fā)信人地址（Sender'sAddress）、收信人地址（Recipient'sAddress）、日期（Date）、稱呼（Salutation）、（Body）、結(jié)尾（ComplimentaryClose）、簽名（Signature）、附件（Enclosures）和結(jié)束語（Closing）。

2.簡述外貿(mào)英語函電的寫作步驟。

解答：外貿(mào)英語函電的寫作步驟

1.明確目的：確定函電的目的和期望達到的效果。

2.收集信息：收集相關(guān)背景信息，如產(chǎn)品細節(jié)、市場情況等。

3.撰寫根據(jù)目的和信息撰寫，包括開頭、主體和結(jié)尾。

4.修訂和校對：檢查語法、拼寫和格式錯誤。

5.發(fā)送：通過適當?shù)姆绞桨l(fā)送函電。

3.簡述外貿(mào)英語函電的格式要求。

解答：外貿(mào)英語函電的格式要求包括：

1.使用專業(yè)信紙。

2.信頭和日期格式規(guī)范。

3.地址應清晰、正確。

4.結(jié)構(gòu)分明，段落分明。

5.尾語和簽名應符合商務禮儀。

4.簡述外貿(mào)英語函電中常用的問候語。

解答：外貿(mào)英語函電中常用的問候語包括：

“DearSir/Madam,”或“ToWhomItMayConcern”

“Dear[Name],”

“DearColleagues,”

“Hello[Name],”

5.簡述外貿(mào)英語函電中常用的詢問報價的表達方式。

解答：外貿(mào)英語函電中詢問報價的表達方式包括：

“Couldyoupleasesendusyourbestofferfor[ProductName]?”

“Wewouldliketorequestaquotationfor[ProductName],model[ModelNumber].”

“Pleaseprovideuswithdetailedinformationandapricelistforyourproducts.”

6.簡述外貿(mào)英語函電中常用的確認訂單的表達方式。

解答：外貿(mào)英語函電中確認訂單的表達方式包括：

“Wehaveconfirmedyourordernumber[OrderNumber]for[ProductName].”

“Thankyouforyourorder.Wewillprocessitimmediately.”

“Wearepleasedtoconfirmreceiptofyourorderandwilldispatchthegoodsassoonaspossible.”

7.簡述外貿(mào)英語函電中常用的投訴處理的表達方式。

解答：外貿(mào)英語函電中投訴處理的表達方式包括：

“Weapologizefortheinconveniencecausedandwouldliketofindasatisfactorysolutionforyou.”

“Wearetakingthismatterseriouslyandwillinvestigatetheissuepromptly.”

“Thankyouforbringingthistoourattention.Weappreciateyourfeedback.”

8.簡述外貿(mào)英語函電中常用的建議合作的表達方式。

解答：外貿(mào)英語函電中建議合作的表達方式包括：

“Webelievethereisagreatopportunityforustocooperateandwouldliketodiscusspotentialpartnerships.”

“Wearekeentoexploreabusinesscollaborationandlookforwardtohearingfromyou.”

“Basedonoursuccessfulbusinesstransactions,weremendestablishingalongtermcooperationbetweenourpanies.”六、完形填空題1.根據(jù)上下文，選擇合適的詞匯填空。

(空格處)DearSir/Madam,wearepleasedtoofferyouourbestpriceforthefollowinggoods:__________,whichareingreatdemandinourmarket.

A.electronics

B.textiles

C.groceries

D.fruits

答案：A

解題思路：通過上下文可知，此處應填寫商品類別，電子設(shè)備（electronics）在市場上需求很大，因此選擇A。

2.根據(jù)上下文，選擇合適的詞匯填空。

(空格處)Ifyouagreewiththeabovementionedterms,please__________uswithyourorderwithinoneweek.

A.confirm

B.confirmto

C.confirmwith

D.confirmfor

答案：A

解題思路：此處考查動詞短語搭配，"confirmwith"意為確認與某人或某機構(gòu)，而此處是確認訂單，因此選擇A。

3.根據(jù)上下文，選擇合適的詞匯填空。

(空格處)Asperourpreviousmunication,wewouldliketo__________thatwehavereceivedyourpayment.

A.acknowledge

B.acknowledgeof

C.acknowledgeto

D.acknowledgefor

答案：A

解題思路：此處考查動詞搭配，"acknowledge"意為確認、承認，因此選擇A。

4.根據(jù)上下文，選擇合適的詞匯填空。

(空格處)Weareverysatisfiedwiththequalityofyourproductsandwouldliketoplaceanorderforalargerquantity.Please__________usyourbestofferforthisneworder.

A.send

B.sendout

C.sendup

D.sendin

答案：D

解題思路：此處考查動詞搭配，"sendin"意為提交，因此選擇D。

5.根據(jù)上下文，選擇合適的詞匯填空。

(空格處)Unfortunately,therehasbeenadelayintheshipmentofyourorderdueto__________.Wesincerelyapologizefortheinconveniencecaused.

A.ashortageofrawmaterials

B.abreakdownofthefactory

C.afloodintheregion

D.anearthquakeinthecity

答案：C

解題思路：通過上下文可知，此處考查自然災害，洪水（afloodintheregion）可以導致貨物延遲，因此選擇C。

6.根據(jù)上下文，選擇合適的詞匯填空。

(空格處)Thankyouforyourinquiry.Weareenclosingourcatalogandpricelistforyour__________.

A.reference

B.consideration

C.examination

D.observation

答案：B

解題思路：此處考查固定搭配，"forconsideration"意為供考慮，因此選擇B。

7.根據(jù)上下文，選擇合適的詞匯填空。

(空格處)Wewouldliketoinformyouthatourproductshave__________thequalitycertificationfromtheinternationalauthority.

A.obtained

B.received

C.earned

D.passed

答案：D

解題思路：此處考查動詞搭配，"passthequalitycertification"意為通過質(zhì)量認證，因此選擇D。

8.根據(jù)上下文，選擇合適的詞匯填空。

(空格處)DearSir/Madam,wearewritingtoconfirmourorderforthe__________youhaveprovided.

A.sample

B.product

C.service

D.payment

答案：B

解題思路：此處考查名詞搭配，根據(jù)上下文可知，此處應填寫“產(chǎn)品”，因此選擇B。七、閱讀理解題1.閱讀下列函電，回答問題。

函電內(nèi)容：

Subject:InquiryforWomen'sFashionCollection

DearSir/Madam,

Weareinterestedinyourwomen'sfashioncollectionfortheupingspring/summerseason.Wehavebeenfollowingyourbrandforsometimenowandareimpressedwiththequalityanddesignofyourproducts.

Couldyoupleaseprovideuswiththefollowinginformation:

Listofavailablestylesandtheirprices

Minimumorderquantity

Leadtimefordelivery

Termsofpayment

Welookforwardtohearingfromyousoon.

Bestregards,

[YourName]

[YourCompanyName]

[YourContactInformation]

問題：

Whatisthepurposeoftheletter?

Whatspecificinformationisthewriterrequesting?

Howdoesthewriterexpresstheirinterestinthebrand?

2.閱讀下列函電，回答問題。

函電內(nèi)容：

Subject:ConfirmationofOrderforChildren'sToys

Dear[Recipient'sName],

Thankyouforyourorderconfirmationforourchildren'stoys.Wearepleasedtoinformyouthatyourorderhasbeensuccessfullyprocessedandisscheduledforshipmenton[shipmentdate].

Belowisasummaryofyourorderdetails:

Product:[ProductName]

Quantity:[Quantity]

UnitPrice:[UnitPrice]

TotalAmount:[TotalAmount]

PaymentMethod:[PaymentMethod]

Pleaseverifythedetailsandletusknowifthereareanydiscrepancies.

Weappreciateyourbusinessandlookforwardtoalongstandingrelationship.

Sincerely,

[YourName]

[YourCompanyName]

[YourContactInformation]

問題：

Whatisthemaintopicoftheletter?

Whatactionhasbeentakenregardingtheorder?

Howdoesthewriterexpresstheirappreciation?

3.閱讀下列函電，回答問題。

函電內(nèi)容：

Subject:RequestforProductSample

Dear[Recipient'sName],

Weareanewretailerinthe[City/Country]marketandareinterestedincarryingyour[ProductCategory]line.Tobetterunderstandthequalityandappealofyourproducts,wewouldliketorequestasampleforevaluation.

Pleasesendusasampleofthefollowingproduct(s):

ProductName:[ProductName]

ModelNumber:[ModelNumber]

Quantity:1

Wewillcovertheshippingcostsandarelookingforwardtoyourpromptresponse.

Thankyouforyourattentiontothismatter.

Bestregards,

[YourName]

[YourCompanyName]

[YourContactInformation]

問題：

Whatisthewriter'srequest?

Whydoesthewriterwantthesample?

Howdoesthewriterproposetohandleshippingcosts?

4.閱讀下列函電，回答問題。

函電內(nèi)容：

Subject:PaymentReminderforInvoiceNo.5

Dear[Recipient'sName],

WewouldliketoremindyouthatthepaymentforInvoiceNo.5,dated[InvoiceDate],isdueon[DueDate].Thetotalamountdueis[AmountDue].

Ifyouhavenotalreadydoneso,pleasemakethepayment[PaymentMethod]tothefollowingaccount:

AccountName:[YourCompanyName]

AccountNumber:[AccountNumber]

BankName:[BankName]

SwiftCode:[SwiftCode]

BranchAddress:[BranchAddress]

Failuretomakethepaymenttheduedatemayresultinlatepaymentcharges.

Shouldyouhaveanyquestionsorrequirefurtherassistance,pleasedonothesitatetocontactus.

Thankyouforyourpromptattentiontothismatter.

Kindregards,

[YourName]

[YourCompanyName]

[YourContactInformation]

問題：

Whatisthepurposeoftheletter?

Whatistheoutstandingamountmentioned?

Whatactionisrequestedfromtherecipient?

5.閱讀下列函電，回答問題。

函電內(nèi)容：

Subject:CancellationofOrderfor[ProductName]

Dear[Recipient'sName],

Weregrettoinformyouthatwehavedecidedtocancelourorderfor[ProductName],whichwasplacedon[OrderDate].Thereasonforthiscancellationis[ReasonforCancellation].

Weunderstandthatthismaycauseinconvenienceandweapologizeforanydisruptionthismaycausetoyourbusiness.

Pleaseadviseusontheprocessforreturninganygoodsthathavealreadybeenshippedandtheassociatedcosts,ifany.

Weappreciateyourunderstandingandcooperationinthismatter.

Sincerely,

[YourName]

[YourCompanyName]

[YourContactInformation]

問題：

Whatisthesubjectoftheletter?

Whyistheorderbeingcancelled?

Whatisthewriteraskingforintheletter?

6.閱讀下列函電，回答問題。

函電內(nèi)容：

Subject:ProposalforDistributorshipin[Country]

Dear[Recipient'sName],

Wearewritingtoexpressourinterestinbeingyourofficialdistributorin[Country].Webelievethatourextensivenetworkandmarketknowledgemakeusasuitablecandidateforthisrole.

Asapanywithastrongpresenceinthe[Industry]sector,wehavesuccessfullydistributedvariousproductsin[Country].Weareconfidentthatwecaneffectivelypromoteandsellyourproductstoourtargetmarket.

Wewouldliketoproposethefollowingtermsforourdistributorshipagreement:

Exclusiverightstodistributeyourproductsin[Country]

Annualsalestargets

Marketingandpromotionalsupport

Pleaseletusknowifyouwouldliketodiscussthisproposalfurther.

Welookforwardtothepossibilityofworkingtogether.

Bestregards,

[YourName]

[YourCompanyName]

[YourContactInformation]

問題：

Whatisthepurposeoftheletter?

Whatisthewriterproposing?

Whatbenefitsdoesthewriterbelievetheycanbringtothepartnership?

7.閱讀下列函電，回答問題。

函電內(nèi)容：

Subject:DelayinShipmentforOrderNo.67890

Dear[Recipient'sName],

WearewritingtoinformyouthattherewillbeadelayintheshipmentofyourorderNo.67890.Theoriginalestimatedshipmentdatewas[OriginalShipmentDate],butduetounforeseencircumstances,wearenowexpectingtheshipmenttobedelayed[NumberofDays].

Wesincerelyapologizeforanyinconveniencethismaycausetoyourbusinessandassureyouthatweareworkingdiligentlytoresolvetheissueasquicklyaspossible.

Pleaseletusknowifyourequireanyadditionalinformationorifthereareanyspecificarrangementswecanmaketomitigatetheimpactofthisdelay.

Thankyouforyourunderstandingandpatience.

Kindregards,

[YourName]

[YourCompanyName]

[YourContactInformation]

問題：

Whatisthemainissueaddressedintheletter?

Whatisthereasonforthedelay?

Howdoesthewriterapologizetotherecipient?

8.閱讀下列函電，回答問題。

函電內(nèi)容：

Subject:ComplaintRegardingDefectiveProducts

Dear[Recipient'sName],

Wearewritingtoexpressourdissatisfactionwiththedefectiveproductswereceivedfromyourpany.Weplacedanorderfor[ProductName]on[OrderDate],butuponinspection,wefoundthatasignificantnumberoftheitemswerenotinaccordancewiththespecificationsprovided.

Thedefectsinclude[ListofDefects].Wehaveattachedphotographsofthedefectiveproductsforyourreference.

Weexpectapromptresolutiontothisissue.Pleaseadviseusonthefollowing:

Theprocessforreturningthedefectiveproducts

Theproceduresforobtainingareplacementorrefund

Theexpectedtimelineforresolvingthismatter

Wehopetoresolvethismatteramicablyandlookforwardtoyourresponse.

Respectfully,

[YourName]

[YourCompanyName]

[YourContactInformation]

問題：

Whatisthenatureoftheletter?

Whatarethespecificplaints?

Whatactionisthewriterrequesting?

答案及解題思路：

1.答案：

Purpose:Inquiryaboutthewomen'sfashioncollection.

Requestedinformation:Listofstyles,prices,minimumorderquantity,leadtime,andtermsofpayment.

Expressionofinterest:Impressedwiththequalityanddesignoftheproducts.

解題思路：Identifythepurposeoftheletterlookingatthesubjectlineandtheopeningsentence.Determinethespecificinformationrequestedexaminingthequestionsaskedinthebodyoftheletter.Assessthewriter'sinterestnotinganypositivementsaboutthebrand.

2.答案：

Maintopic:Confirmationoforderandshipmentdetails.

Actiontaken:Orderhasbeenprocessedandscheduledforshipment.

Expressionofappreciation:Appreciationforthebusinessandanticipationofalongstandingrelationship.

解題思路：Identifythemaintopicreadingthesubjectlineandtheopeningsentence.Determinetheactiontakenlookingatthedetailsprovidedabouttheorderandshipment.Assessthewriter'sappreciationnotinganyexpressionsofgratitudeoranticipation.

3.答案：

Request:Sampleofthespecifiedproduct(s)forevaluation.

Reasonforrequest:Tounderstandthequalityandappealoftheproducts.

Handlingofshippingcosts:Thewriterwillcovertheshippingcosts.

解題思路：Identifytherequestreadingthefirstparagraphoftheletter.Determinethereasonfortherequestlookingatthesecondparagraph.