任務五社區護士與患者的溝通主講人：唐瑩（教授）單位：長沙民政職業技術學院Task5CommunicationbetweencommunitynursesandpatientsSituation1：Communicationofcommunitynurses'familyvisitsSpeaker:TangYing(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs情境一社區護士家庭訪視的溝通情境案例分析Situationalcaseanalysis了解訊息判斷問題反饋評價溝通應對UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation一般社會資料病情及身體狀況心理狀況社會支持狀況治療情況社區服務資料轉介的住院病歷社區衛生健康檔案了解訊息判斷問題反饋評價溝通應對UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation不信任擔心重復沒有信心distrustFearofduplicationNoconfidence了解訊息判斷問題反饋評價溝通應對UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation建立聯系語言親切溫和著裝正式規范專業服務形象訓練中保持醫院同質性服務EstablishcontactKindandgentlelanguageFormaldresscodeProfessionalserviceimageIntrainingMaintainthehomogeneityofhospitalservices了解訊息判斷問題反饋評價溝通應對UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation詢問患者訓練過程是否勞累詢問是否

還有其他問題反饋訓練情況，

表揚并鼓勵患者告知下次

上門指導時間AskthepatientiftheyaretiredduringtheexerciseAskifThereareotherproblemsFeedbacktraining,PraiseandencouragethepatientTellmenexttimeOnsiteguidancetime反饋評價Feedbackevaluation親切、溫和、專業支持鼓勵性語言-安撫、信任、指導面部表情眼神鼓勵肢體動作鼓勵-安撫、信任、指導語言溝通技巧運用Applicationoflanguagecommunicationskills非語言溝通技巧運用ApplicationofnonverbalcommunicationskillsKind,gentleandprofessionalSupportencouraginglanguage-Appease,trust,guidefacialexpressionEyeencouragementPhysicalactionencouragement