BusinessEnglish:Viewing,Listening&Speaking2021/6/271LearningObjectivesAftercompletingthiscourse,studentsisexpected:ToexpandbusinessknowledgeToacquirebusinesscommunicationskillsToimprovelisteningability2021/6/272Arrangements《體驗商務英語視聽說教程1》高等教育出版社10units,3hourseachBusinessvocabularyDoingbusinessFocusSocialskillsVideoclipsExtraactivitiesAfter-class:ListeningtaskOraltask2021/6/273AccomplishmentEvaluation１．Classroomattendance,Classroomperformance,etc.１０％。２．Listeningassignment15％３．Oralassignment15%４．Finalexam，60％2021/6/274Unit1Connections2021/6/275Describeyourfuturework.BusinessvocabularyI’mabusinessman.IamanythingIneedtobeatanytime.Tellme,whatexactlyareyou?--BigNightWhatisthemainfocusofyourfuturework?Whatkindoforganizationdoyouwanttoworkfor?2021/6/276Phonephrases:AnsweringthephoneAskingtospeaktosb….Ifthepersonisnotavailable…Askingsb.towait…Askingfortheotherperson’sname…Sayingthatyou’llphoneagainlater…

2021/6/277Phrasalverbs:Answeringthephonegetthroughputthroughcutoffhangupholdona.toconnectb.tobeconnectedc.todisconnectd.towaite.toputdownthereceiver2021/6/278Problems:AnsweringthephoneConversationsProblemsQuestions12345He’sonanotherline.CanIhold?Shespeakstooquickly.He’snotavailable.Couldyouspeakmoreslowly?CanIleaveamessage?Hecan’thearhim.It’sabadline.Canyouspeakup?Canyoucallback?It’sthewrongnumber.He’sleftthecompany.Hedoesn’tknowthenameofthenewman.Wouldyouliketospeaktothenewman?Canyouspellthatforme?2021/6/279Thinkofotherproblemsinatelephoneconversationandactitout.Answeringthephone2021/6/2710Extraactivities:AnsweringthephoneMessageFormNameCompanyUrgentCanwaitTel.No.Mr.MeadDigitalElectronics√01865502316,ext992021/6/2711Extraactivities:AnsweringthephoneMessageFormNameCompanyUrgentCanwaitTel.No.LindaBurneSCIInternational√01814425655,ext392021/6/2712PhonemessagesMessage1Company:JohnMuir1)_________________Caller:KyleContent:newmarketingmanageris2)__________butunfriendlyTen3)_____________workersandtwosalesmenareneeded.Needthemnext4)__________________.Salesmenrequirements:5)__________________________________PS:6)_________________forovertime.MechanicscompetenttemporaryMondayOutgoingpersonality&convincingknowledgeinvehicles&goodatnumbercrunchingDoublepaid2021/6/2713PhonemessagesMessage2From:AlysoninHeadOfficeTime:10amCallabout:1)____________________FivesectionsareindispensibleThefinancial2)________________shouldcoverrevenue,3)_______________andearningspersharedata.Theletterstoshareholders:4)_____________________________willbesentbyemail.Thereportneeds5)__________________byattorneysandaccountants.ReportwritingsummarynetincomeCEO’sformalstatementreviewing2021/6/2714HowtoPracticeGoodPhoneandE-mailEtiquetteatWork2021/6/2715IntroductionListentotwoalternativeversionsofasimilarsituationinvolvingtwomencalledBuxtonandRoberts.Whichoneofthefoursentencesdescribesthefirstconversationandwhichonedescribesthesecondconversation?2021/6/2716IntroductionAddressing2021/6/2717CultureandcommunicationReportonculturaldifferencesincommunication.2021/6/2718Videoclip,unit1(P.104)ConnectionsWhydoesMr.Trumpaskthejobintervieweestobuildtentsaftertheirself-introduction?Whohasearnedleadershipthroughworkingonthetents?WhenMr.Trumpaskedwhetherbuildingthetentwashardtosay,Kristinesaid,“Therearetoomanychefsinthekitchen.”Whatdoesshemean?DidMartinhaveagoodconnectionwithotherswhileworkingonthejob?HowdoesMartinthinkhislastchoiceoftheteammakeshimfeel?

PeopleHowmanyattorneyssalespersonsworkinginrealestateownersofcompaniesself-conscioustenseself-confidenceflushpanic√√√43332021/6/2719Videoclip,unit1(P.104)Trueorfalse.Therearefourofthemwhoareownersoftheirowncompaniesandoneispart-ownerofacompanyamongthegroup.MartinistheseniorassistantcityattorneyofAtlanta.JamesSunisfromUniversityofWashingtonwithafinancemajor.Heidi’sfirstchoiceoftheteammembersisAimee.They’vegottoknoweachothe