商務英語(BEC)高級真題

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歷年商務英語(BEC)高級真題及參考答案一

Text1

Reading1hourPARTONE

Questions1-8

Lookatthestatementsbelowandatthefivereportsabout

companiesontheoppositepagefromanarticlegivingadvice

toself-employedconsultantsaboutnegotiatingfeesfortheir

services.

Whichbook(A,B,C,DorE)doseeachstatement1-8refer

to?

Foreachstatement!-8,makeoneletter(A,B,C,Dor

E)onyourAnswerSheet.

Youwillneedtousesomeoftheselettersmorethanonce.

Example:

Lackofself-confidencewillputyouatadisadvantagein

anegotiation.

千里之行，始于足下。

0ABCDE

Thiscompanyhasbeeninvolvedindiversifyingitsbusiness

act6ivities.

Althoughthiscompanyisdoingwell,ithasanumberof

internaldifficultiestodealwith

Thiscompanyhasreducedtheprofitsitmakesonindividual

items

Onestatisticisalessaccurateguidetothiscompany's

performancethananother

Theconditionswhichhavehelpedthiscompanyarelikely

tobelessfavourableinthefuture

ThiscompanyJssharepricehasbeenextremelyvolatile

overthelasttwelvemonths

Thiscompanyislikelytobethesubjectofatakeoverbid

inthenearfuture

Thiscompany'sperformanceexemplifiesawidelyheld

belief

歷年商務英語(BEC)高級真題及參考答案二

8

第2頁/共9頁

Lookatthesentencesbelowandatthefiveextractsfrom

abookaboutstaffappraisalsandfeedbackontheoppositepage.

Whichnewitem(A,B,C,DorE)doseeachstatement1-

8referto?

Foreachstatement1-8,makeoneletter(A,B,C,Dor

E)onyourAnswerSheet.

Youwi11needtousesomeoftheselettersmorethanonce.

1Genuinefeedbackwou1dreleaseresourcestobeused

elsewhere.

2Managersareexpectedtoenabletheirstafftowork

effectively.

3Expertsareunlikelytofacilitateamovetogenuine

feedback.

4Therearebenefitswhenmethodsofevaluatingperformance

havebeennegotiated.

5Appraisalstendtofocusonthenatureoftheface-to-face

relationshipbetweenemployeesandtheirlinemanagers.

6Theideathatemployeesareresponsibleforwhattheydo

seemsreasonable.

7Despiteexperts*assertion,managementstructures

preventgenuinefeedback

千里之行，始于足下。

8Anincreasingamountofeffortisbeingdedicatedtothe

appraisalprocess.

A

Performanceappraisalisontheupandup.Itusedto

representtheonetimeofyearwhengettingonwiththework

wasputonholdwhileenormousquantitiesofmanagementhours

werespentintheearnestritualofratingandranking

performance.Nowthepracticeisevenmorefrequent.Thisof

coursemakesital1themoreimportanthowappraisalis

conducted.Humanresourcesprofessionalsclaimthatmanagers

shouldstriveforobjectivityandthusforfeedbackratherthan

judgement.Butthesimplefactofthematteristhatthenature

ofhierarchydistortstheconceptoffeedbackbecause

performancemeasureareconceivedhierarchically.

Unfortunately,alltoomanyworkerssufferfromtheinjustices

thatthisgenerates.

B

Thenotionbehindperformanceappraisal-thatworkers

shouldbeheldaccountablefortheirperformance-isplausible.

However,theevidencesuggeststhatthepremiseiswrong.

Contrarytoassumptionsappraisalisnotaneffectivemeansof

performanceimprovement-itisjudgementimposedratherthan

feedback,ajudgementimposedbythehierarchy.Useful

feedback,ontheotherhand,wouldbeinformationthattold

boththemanagerandworkerhowwelltheworksystemfunctioned,

andsuggestedwaystomakeitbetter.

第4頁/共9頁

c

WithintheproductionsystematthecarmanufacturerToyota,

thereisnothingthatisrecognizableasperformanceappraisal.

Everyoperationinthesystemhasanassociatedmeasure.The

measurehasbeenworkedoutbetweentheoperatorsandtheir

manager.Ineverycase,themeasureisrelatedtothepurpose

ofthework.Thatmeasureisthebasisoffeedbacktothemanager

andworkeralike.Toyota,sbasicideaisexpressedintheaxiom

“badnewsfirst”.Bothmanagersandworkersare

psychologicallysafeintheknowledgethatitisthesystem-

nottheworker-thatistheprimaryinfluenceonperformance.

ItismanagementJsresponsibilitytoensurethattheworkers

operateinasystemthatfacilitatestheirperformance.

D

Inmanycompanies,performanceappraisalspringsfrom

misguidedasassumptions.Tojudgeachievement,managersuse

dateabouteachworkerJsactivity,notanevaluationofthe

processorsystem'sachievementofpurpose.Theresultisthat

performanceappraisalinvolvesmanagers?judgement

overrulingtheirstaff's,ignoringthetrueinfluenceson

performance.Thustheappraisalexperiencebecomesaquestion

ofpleasingtheboss,particularlyinmeetings,whichis

psychologicallyunsafeandsociallydriven,determiningwhois

“in"andwhois"out".

E

千里之行，始于足下。

WhenjudgementisreplacedbyfeedbackinLhetruesense,

organizationswillhavealotmoretimetodevotetotheir

customersan

歷年商務英語(BEC)高級真題及參考答案三

8

Lookatthesentencesbelowandatthefivemanagers?

commentsonleadershipontheoppositepage

Whichnewitem(A,B,C,DorE)doseeachstatement1-

8referto?

Foreachstatement!-8,makeoneletter(A,B,C,Dor

E)onyourAnswerSheet.

Youwi11needtousesomeoftheselettersmorethanonce.

1、Successfulleadershipinvolvesmakingsurethat

employeesacceptnewideas.

2、Agoodleadercanbringsuccesstoacompanyin

difficulties

3、Leadersshouldbeassessedonthebasisoftheir

achievements

4、Thepersonalitiesofgoodleadersaregenerally

differentfromthoseofothermanagers

第6頁/共9頁

5、Patienceisavaluablequalityinasuccessfulleader

6^Leadersconsiderpotentialchangesinwhattheircompany

doesforothers

7、Goodleaderswillencouragetheirstaffiftheir

organizationisindifficulties

8、Leadersneedtoadapttheirbehaviourtosuitdifferent

circumstances

A

MaurizioVerna

Long-term,visionarybusinessleadersmustbepreparedto

investtogetwhattheywantfortheircompany.Theyknowwhen

andhowtoapplypressureandtotakerisks,whentheyneedto

displayamorehands-offapproach.Ihaveaprettyclearview

ofmyidealbusinessleader,andofcoursethat'swhereI'm

tryingtohead:heorsheshouldstartupandgrowacash-rich,

multi-interestinternationalorganizationoftremendous

strengthanddepth.

B

SueTucker

Thepaceoftechnologicalchange,andtherateatwhich

businessesarechanging,requiresleaderstohaveaparticular

aptitudefortechnologyandanunderstandingoftheinternet.

千里之行，始于足下。

Alotofpeopleareawareoftheopportunitieshere,but

awarenessaloneisn,tenough:inatrueleaderthisneedsto

becoupledwithclevermarketing,productdesignand

technologicalinnovation,andkeepingabreastofeverything

goingoninthecompany.Infacttheacidtest,Ithink,is

beingabletousealloftheseskillstoturnaroun