WorkplaceEnglishPowerPointcourseware目錄CONTENTSIntroductiontoWorkplaceEnglishWorkplaceCommunicationEnglishWorkplaceOfficeEnglishProfessionalEnglishfortheworkplaceWorkplaceEnglishChallengesandSolutions01IntroductiontoWorkplaceEnglishWorkplaceEnglishreferstotheEnglishusedintheworkplace,whichisaspecializedpurposeEnglish(ESP).Itemphasizesthepracticalityoflanguageandtheeffectivenessofcommunicationtomeetprofessionalneeds.DefinitionWiththedevelopmentofglobalization,usingWorkplaceEnglishhasbecomeanessentialskillforcross-culturalcommunicationandcareerdevelopment.MasteringgoodWorkplaceEnglishcanenhancethecompetitivenessofindividualsandorganizationsinaninternationalenvironment.ImportanceThedefinitionandimportanceofworkplaceEnglishBusinessconferencesUseWorkplaceEnglishforpresentations,speeches,anddiscussionsinmultinationalcorporations,foreign-fundedenterprises,andinternationalconferences.CustomerserviceInindustriessuchastourism,retail,andcallcenters,useWorkplaceEnglishtocommunicatewithcustomersandprovidehigh-qualityservices.InternationaltradeUseWorkplaceEnglishforcontractsigning,businessnegotiations,andcommunicationinimportandexporttrade,cross-bordercooperation,andinternationalnegotiations.ApplicationscenariosofworkplaceEnglishScenariosimulationBysimulatingrealworkscenarios,studentscanmasterthecommunicationskillsandexpressionabilitiesofWorkplaceEnglishinpracticalapplications.CaseanalysisByanalyzingcasesencounteredinpracticalwork,learnhowtouseappropriateEnglishexpressionsandcommunicationskillstosolveproblems.TeamworkThroughteamwork,studentscanimprovetheirEnglishcommunicationskillsandenhancetheirteamworkspiritthroughmutualcooperation.RoleplayingStudentsengageinEnglishcommunicationandinteractionbyplayingdifferentprofessionalroles,improvingtheirpracticallanguageskills.LearningMethodsforWorkplaceEnglish02WorkplaceCommunicationEnglishGreetingsandsalesDailymeetingsandintroductionsGoodmorningGoodafternoonGoodeventDailymeetingsandintroductionsHi,howareyou?IntroductionMayIintroduceourteamleader,Mr.Smith?Thisisournewteammember,JaneShe'sjustjoinedusfromNewYork01020304DailymeetingsandintroductionsThankyouallforcomingtodayLet'sgetstartedI'dliketopresentthesalesreportforthelastquarterThankyouallforyourinputLet'swrapupthemeetingnowStartingthemeetingPresentingareportEndingthemeeting010203040506WorkmeetingsandreportsEmailetiquetteLetterformatPleasefindattachedtheprojectreportasdiscussedDear[Name],IamwritingtoexpressmyinterestinthepositionavailableatyourcompanyBusinessemailsandletters02030401TelephonecommunicationandnegotiationAnsweringthephoneHello,thisisABCcompanyHowmayIhelpyou?NegotiationskillsIunderstandyourposition,butwefeelthatthepricewequotedisquitefair03WorkplaceOfficeEnglishUseclearanddescriptivefilenames,andstorefilesinanorganizedmanagerforeasyretrievalFilenamingandstorageImplementasystemtotrackchangesmadetodocuments,suchasusingfilesuffixesordocumentmanagementsoftwareVersioncontrolRegulararchiveolderdocumentstofreeupstoragespaceandensurecompliancewithretentionpoliciesArchivingFilemanagementandarchivingOfficeequipmentandsoftwareUtilizecloudstorageservicesandcollaborationtoolsforeffectivefilesharingandreal-timeeditingCloudstorageandcollaborationtoolsFamiliarizeyourselfwiththeofficeequipment,suchasprinters,scanners,andfaxmachines,toensureeffectiveoperationHardwareUseappropriatesoftwareforvarioustasks,suchaswordprocessing,spreadsheets,andpresentationsoftwareSoftwareTripreportsPreparecomprehensivetripreportsthatdocumentkeyactivities,outputs,andanyfollow-upactionsrequiredTravelplanningUnderstandthepurposeofthetrip,identifykeycontacts,andarrangelogisticssuchasflights,accommodation,andtransportationExpensesUnderstandthereimbursementprocessforbusinesstravelexpensesandensureallreceiptsareproperlysubmittedBusinesstravelandbusinesstripsGreetingandintroductions01Learnhowtoproperlygreetandintroduceyourselfinabusinesssetting,includingappropriateuseoftitlesandhandsBusinessetiquette02Understandcommonbusinessetiquettepracticessuchasdresscode,seatingarrangements,andgiftgivingHostingevents03Beabletohosteventsorreceiptsbyplanningtheevent,invitingguests,arrangingfoodanddrinks,andensuringasmoothflowoftheeventBusinessEtiquetteandReceipt04ProfessionalEnglishfortheworkplaceMarketingEnglishMastermarketingEnglishterminologyandbeabletoconducteffectivemarketresearch,productpromotion,andcustomerrelationshipmanagement.BusinessnegotiationUnderstandbusinessnegotiationskills,beabletocommunicate,negotiate,andsigncontractsinbusiness.BrandmanagementUnderstandtheconceptofbrandmanagement,beabletoposition,promote,andprotectthebrand.010203MarketingEnglishFinancialEnglishInvestmentEnglishUnderstandinvestmentEnglishterminologyandbeabletoconductinvestmentanalysis,assetallocation,andportfoliomanagement.FinancialEnglishMasterfinancialEnglishterminology,abletoreadfinancialstatements,conductfinancialanalysis,andmanagerisks.TaxEnglishUnderstandingtaxEnglishterminology,capableoftaxplanning,taxdeclaration,andinternationaltaxmanagement.HumanResourcesEnglishMasterhumanresourcesEnglishterminologyandbeabletoconductrecruitment,training,performancemanagement,andemployeerelationshipmanagement.EmployeewelfareandhealthUnderstandemployeewelfareandhealthmanagement,beabletodevelopemployeewelfareplans,assesshealthrisks,andmanageemployeehealth.CorporatecultureconstructionUnderstandtheconceptofcorporatecultureconstruction,andbeabletoplan,implement,andmaintaincorporateculture.HumanResourcesEnglishTechnicalEngineeringEnglishMastertechnicalengineeringterminology,abletodesigntechnicalsolutions,readengineeringdrawings,andoperateandmaintainequipment.QualitycontrolUnderstandqualitycontrolstandards,beabletocarryoutqualitymanagementsystemconstruction,qualitycontrol,andproductcertification.ProjectmanagementUnderstandprojectmanagementconcepts,beabletodevelopprojectplans,controlprogress,andmanagerisks.TechnicalEngineeringEnglish05WorkplaceEnglishChallengesandSolutionsSpeakingclearlyandconfidentlyProvideexamplesofeffectivespeakingtechniques,suchasusingsimplelanguage,avoidingjargon,andpracticingcleareducationRoleplayingandsimulationsEngagelearnersinroleplayingactivitiestoimprovetheirabilitytospeaknaturallyandcomfortablyinEnglishImproveoralexpressioncapabilityEnhancelisteningcomprehensionskillsUserealworldworkplacescenariosandpresentationstoimprovelearners'abilitytounderstandEnglishspeakingcollegesandclientsListeningpracticewithauthenticmaterialsTeachlearnershowtoactivelylisten,soasbysummarizingwha