EmailWritingSkillTraining郵件寫作技巧培訓(二)蘇銘（Benjamin）2010.06.02.Content：UsefulExpressionsforEmail

DocumentWritingSkill.一、

常用語(UsefulExpressions)

1、Beginning:Replyfornormalsituation,apologizing,badsituation,thankfulness2、Body：RequestforAction(請求),AcquiringInformation(獲取信

息),Announcing(宣布),Reminding,MakingConfirmation,RequestingConfirmation,Initiateameeting(發起會議),Raisequestion&Pointlisting,Apology,Proposal(提議)3、Ending:Seekingformoreinformation/feedbacks/suggestions咨詢信息/

反饋/建議,Attachmentdescription,Otherpoliteformulas

Context:.一、

常用語(UsefulExpressions)

1、Beginning：

①Replyfornormalsituation:

Thankyouforyourreply.

Thankyouforyourqueryaboutsth.Thankyouforyouremailaboutsth.②Replyforapologizing

Apologiesforthedelayingettingbacktoyou,but…

Iapologiesfor…

Sorryfor…

.③Replyforbadsituation:Wearesorrytolearn(fromsb)ofsth.Iwassorrytohearthat+n.clause…④Replyforthankfulness:Thankyousomuchforthecooperation.Yourkindassistanceonthisareverymuchappreciated.Ireallyappreciatetheeffortyouallmadeforthissuddenandtightproject.

一、

常用語(UsefulExpressions)

.2、Body：RequestforAction(請求):Couldyou…?Iwaswonderingifyoucould…?Woulditbepossibleforyouto…?Doyouthinkyoucouldpossibly…?

AcquiringInformation(獲取信息):

Iwaswonderingifyoucouldletmeknowwhy…?

Iwonderifyoucouldexplainwhy…?Announcing(宣布)

Pleasebeinformedthat+n.clause…

Thisisjustaquicknotetoletyouknowthat+n.clause…一、

常用語(UsefulExpressions)

.Reminding: JustaquicknotetoremindyoutoV… Justtoremindyouthat+n.clause…MakingConfirmation: Yourrequesthasbeensuccessfullyprocessed. Iampleasedtoconfirmthat+n.clause… Thisistoconfirmthat+n.clause… Weherebyconfirmthat+n.clause… Justashortnotetoconfirmthat+n.clause…

一、

常用語(UsefulExpressions)

.RequestingConfirmation: Wewishtoconfirmthatwhether/if+n.clause… Pleaseconfirmour/if… Pleaseconfirmreceiptof… Wouldyoupleaseconfirmthat+n.clause…Initiateameeting(發起會議): Isuggestwehaveacall…Pleaseletmeknowifthetimeisokayforsb. Iwouldliketoholdameeting… We'dliketohavethemeeting…

一、

常用語(UsefulExpressions)

.Raisequestion&Pointlisting: Someknownissuesinthisrelease: Herearesomemorequestions/issuesforyourteam: Thecurrentstatusisasfollowing: Someitemsneedyourattention: Pleaseseecommentsbelow.Apology: Isincerelyapologizeforthismisunderstanding! IapologizeforthelateaskingbutwewanttomakesurethecorrectnessofourimplementationASAP.一、

常用語(UsefulExpressions)

.Proposal(提議): Isuggestwecan… Forthenextstepofproject,Iamproposing…

3.Ending:Seekingformoreinformation/feedbacks/suggestions咨詢信息/反饋/建議Shallyouhaveanyproblemabout…,pleaseletmeknows.Lookforwardtoyourfeedbacksandsuggestionssoon.Itwouldbeniceifyoucouldprovideabitmoreinformationon…Atyourconvenience,Iwouldreallyappreciateyoucould…一、

常用語(UsefulExpressions)

.Attachmentdescription: Ienclosethe…foryourreference.

Attachedpleasefind…(information).

Attachisthe…(document),pleasereviewit.

Forotherknownissuesrelatedto…,pleaseseeattachedreleasenotes.Otherpoliteformulas

Haveaniceday.

Awaityourearlyreply.

Appreciateforyourtimelyreply.

Hopetheprojectwillbesmoothlygoingon.

一、

常用語(UsefulExpressions)

.Abbreviation(常用縮略語):ASAP-AsSoonAsPossible盡快FYI–ForYourInformation供參考P.S.–Postscript附言BTW–BytheWay

AFAIK–AsFarAsIKnowU

–

YouYR/UR

–

Your

2-

to,

too2DAY

–

Today

2MORO

–

Tomorrow

2NITE

–

Tonight

4

–

ForWKND

-

Weekend

一、

常用語(UsefulExpressions)

.AmericanSlang:Let’skeeprolling.Steponit.Wewillcallitsquare.FunnyTimeGoahead./Movingon.Hurryup./Movingfast.Makeastheend./Asfinished..UsualWritingNormsFont:TimesNewRoman12ptTitle:ArialOverstrikingandfirstletterwithmajusculeFirstline:about5spacebarindentor1TabRowspacing:1.5times二、文檔寫作

(exceptconjunctionand‘to’)(exceptblockquotation引語,footnote腳注,referencedocument).PageNo.:rightcomerwithArabicnumeralsAvoidtousepersonalpronounandlogogram/shortening.

(Using“our”insteadof“I”ifnecessary)(exceptprefatorymatter前置語usingminusculeRomannumeral)二、文檔寫作

.2.UsefulExpressionsandGrammarConclusivetype:“Inconclusion”,“Therefore”,“show/prove” Theseconclusivewordscanbeusedinthesummaryparagraphsuchastheconclusionofreport.二、文檔寫作

.Nominalphraseorgerund(名詞性短語或動名詞) Nominalphraseorgerundareusuallyusedinthetableinsteadofcompletesentences.

二、文檔寫作

.GerundandPassiveness Inordertoavoidtousepersonalpronoun,Gerundandpassivenessisusedtodescribetheactionorthesteps,suchastheuserguideort