投訴信文體概述投訴信是人們在遇到一些不文明現象、所購商品質量差、售后服務不滿意等情況下解決問題的一個方法。在語言方面，要注意把握分寸，要公平、公正。投訴信應包括三個方面的內容：1.表明寫信目的，投訴的內容。2.投訴的具體原因。3.希望得到的結果。首段句型:1.我寫信是投訴關于……Iamwritingtocomplain/makeacomplaintabout…第二段句型：1.我對……不滿意有一些主要原因。首先，……更糟糕的是，……最后，……TherearesomemainreasonswhyIamnotcontent/satisfiedwith….Tobeginwith,…What’sworse,…Lastbutnotleast,…2.為了改善這種情況，我建議你。Toimprovethesituation,Isuggestthatyoushould…(解決方法).3.我真誠地希望你能改善你們的服務/產品，以及采取恰當的措施防止類似事件再次發生。Isincerelyhopeyoucanbetterimproveyourservice/productandtake

propermeasurestopreventsuchmistakearisingagaininthefuture.第三段句型：你若能盡快給我一個滿意的答復，我將感激不盡。Iwouldappreciateitifyoucouldgivemeasatisfactoryreplyassoonaspossible.模板：Dear…,

IamLiHua,oneofyourcustomers.Iamwritingtomakeacomplaintaboutyourservice/product.

…(事情發生的時間、地點).Tomydisappointment,Ifoundsomeproblems,whichmademeupset.Tobeginwith,…(投訴原因一).What’smore,…(投訴原因二).What’sworse,…(投訴原因三),affecting...seriously.Toimprovethesituation,Isuggestthatyoushould…(解決方法).Isincerelyhopeyoucanbetteryourservice/productandthatmistakewon’tariseagaininthefuture.

Iamreallyannoyedaboutit.Iamconvincedthatyouwilltakemycomplaintsseriously.(另一種段尾表達：Iwouldappreciateitifyoucouldgivemeasatisfactoryreplyassoonaspossible.)范文欣賞：假定你是李華，年中大促時在某網站購買了一部手機。使用一段時間之后，你發現它存在問題（如電池不耐用、屏幕有劃痕、經常出問題等）。請你就此向網店客服寫信投訴。1.反映問題；2.提出解決方案（退款或調換）注意：1.詞數100左右；2.可以適當增加細節，以使行文連貫。DearSir,IamLiHua,oneofyourcustomers.Iamwritingtomakeacomplaintaboutyourproduct.Iboughtacellphonefromyouronlinestore.Tomydisappointment,Ifoundsomeproblems,whichmademeupset.Tobeginwith,thebatterycanbeusedforonlyashorttime.What’smore,therearesomescratchesinthemiddleofthescreen.What’sworse,therearesomeotherproblemsarisingfrequently,affectingmyusingthephoneseriously.Toimprovethesituation,Isuggestthatyoushouldeitherchangethecellphoneforanewoneorgivemeafullrefund.Isincerelyhopeyoucanbetteryourproductandthatmistakewon’tariseagaininthefuture.Iamreallyannoyedaboutit.Iamconvincedthatyouwilltakemycomplaintsseriously.假定你是李華，剛收到兩周前在國外網絡書店訂購的英文原版書《哈利波特與死亡圣器》(HarryPotterandtheDeathlyHallows)，發現其質量有些問題。請給客服經理寫一封電子郵件說明情況，要點如下：1.問題：印刷錯誤；缺頁等；2.要求：應盡快退款或換貨。注意：1.詞數100左右；2.可以適當增加細節，以使行文連貫。DearManager,IamLiHua,oneofyourcustomers.Iamwritingtomakeacomplaintaboutyourproduct.IboughtanoriginalbooknamedHarryPotterandthedeathlyHallowsfromyouronlinestoretwoweeksago.Tomydisappointment,Ifoundsomeproblems,whichmademeupset.Tobeginwith,therearesomemisprints.What’smore,somepagesaremissinginthebook,affectingmyreadingofthestoryseriously.Toimprovethesituation,Isuggestthatyoushouldeitherchangethebookforanewoneorgivemeafullrefund.Isincerelyhopeyoucanbetteryourpr