景區(qū)服務(wù)英語(yǔ)Unit11Inquiring景區(qū)服務(wù)英語(yǔ)Unit11Inquiring1I.TeachingObjectives(教學(xué)目標(biāo))：

Bytheendofthisunit,youshouldbeableto（本節(jié)課你應(yīng)該學(xué)會(huì)）1.Learnhowtoprovideforeignfriendswithaguide’sservice.（知道如何為外國(guó)友人提供導(dǎo)游服務(wù)）2.Learnhowtocommunicatethetourinformationwithforeignfriends.（知道如何和外國(guó)友人交流旅游行程的相關(guān)信息）I.TeachingObjectives(教學(xué)目標(biāo))：

2IITeachingProcedureStep1WarmupStep2PresentationStep3PracticeStep4SummaryStep5HomeworkIITeachingProcedureStep1Wa3Step1Warmup

Task1TopicIntroduction

Accordingtotherequirementofthevisitor,thetravelagencyshouldrecommendtheexcellentguidewhohasrichexperience.Theguideshouldprovidethedetailedinformationaboutitineraryforthevisitor.Step1Warmup

Task1TopicInt4Task2WarmingupActivities

1.Matchthewordsandthepictures

ABCDE1)travelagency()2)guide()3)itinerary()4)brochure()5)nightscene()Task2WarmingupActivities1.5Task2答案

1.1)—E2)—D3)—B4)—C5)—ATask2答案1.1)—E2)—D6Step2PresentationIfyouareaguide,howdoyouintroducetheitinerarytothevisitor?Step2PresentationIfyouarea7Task3RoutineDialogue日常對(duì)話Dialogue1:LookingForaGuideSituation:TheGreensjustarriveinHenanProvince,theywanttolookforaguidetohelpthemgosightseeing.Task3RoutineDialogue日常對(duì)話8Pre-listeningquestions:

1.WhichcityaretheGreensin?2.WhowasrecommendedbyHenanBranchtohelptheGreens?Pre-listeningquestions:

1.W9Dialogue1答案1.Zhengzhoucity2.MissLiu.Dialogue1答案1.Zhengzhoucity10

（M:ManagerG:Mrs.Green）M:ChinaInternationalTravelService,HenanBranch.CanIhelpyou?G:CanIspeaktothemanager,please?M:Speaking.G:OurfamilycomefromCanada.WejustarriveinHenanProvince.Couldyourecommendanexcellentguidetous?M:Certainly,madam.MayIhaveyoursightseeingarrangement?G:Sorry，I’mafraidnot.Henanisastrangeplacetous,soIhavenoideaaboutsightseeingtours.M:Oh,Isee.Whichcityareyouinnow?G:Zhengzhoucity.M:OK.I’llintroduceMissLiutoyou.SheknowsEnglishverywellandshehasrichexperienceofguiding.Sheisanexcellentguideandcanofferyougoodservice.G:Thatsoundsverygood.Howcanwecontacther?M:HertelephonenumberiG:OK，Ihavewrittendownit.Thankyou.Goodbye.M:Goodbye.（M:ManagerG:Mrs.Green11Dialogue2:InquiringtheToursSituation:TheGreensmeettheguide,MissLiu.MissLiuintroducesthetourtothem.Pre-listeningquestions:1.Howmuchwillthetourcost?2.Howmanydayswillthetourlast?Dialogue2:InquiringtheTours121.About2000yuanRMB.2.Fivedays.1.About2000yuanRMB.13（L:MissLiuG:Mrs.Green）L:Excuseme,areyouMrs.GreenfromCanada?G:Yes.AreyouMissLiu?L:Yes.Howdoyoudo,Mrs.Green?IamaguidefromChinaInternationalTravelService,ZhengzhouBranch.MynameisLiuHui.G:Howdoyoudo,MissLiu?Wewantsomeinformationaboutvisiting.Whattourroutesarethere?L:Oh,don’tworryaboutthetours.Theitineraryislistedonthisbrochure.Pleasehavealookatthebrochure.G:Howmuchwillthetourcost?L:Yousaythis?Oh,about2000yuanRMB.G:Itsoundsalittleexpensive.Howmanydayswillittake?L:Fivedays.Itincludeseightfamousscenicspotsandyouwillbestayingatthehotelfor4days.G:Dothesehotelsofferbreakfast?L:Yes,youcanenjoyfreebreakfastfrom6to9inthemorning.AndatthethirdnightyoucanwalkalongtheYellowRivertoenjoythebeautifulnightscene.Thepriceisreasonable.Thetourisworthvisiting.You’llhaveanicetrip.G:Allright.Let’sgo.（L:MissLiuG:Mrs.Green）14WordsandExpressionsWordsandexpressionsinternational[?nt?'n??(?)n(?)l]adj.國(guó)際的branch[brɑ?n(t)?]n.分支；分部manager['m?n?d??]n.經(jīng)理；管理人員province['pr?v?ns]n.省recommend[rek?'mend]vt.推薦；介紹excellent['eks(?)l(?)nt]adj.卓越的；極好的arrangement[?'re?n(d)?m(?)nt]n.布置；安排strange[stre?n(d)?]adj.陌生的experience[?k'sp??r??ns]n.經(jīng)驗(yàn)offer['?f?]vt.提供contact['k?nt?kt]vt.聯(lián)系itinerary[a?'t?n(?)(r?)r?]n.旅行日程；路線brochure['br????]n.手冊(cè)；小冊(cè)子scene[si?n]n.情景；景象reasonable['ri?z(?)n?b(?)l]adj.公道的：合理的worth[w??θ]adj.值…的worryabout擔(dān)心havealookat看一看WordsandExpressions15Usefulsentencepatterns1.I’llintroduceMissLiutoyou.2.Howcanwecontacther?3.Wewantsomeinformationaboutvisiting.4.Howmuchwillthetourcost?5.Howmanydayswillittake?景區(qū)服務(wù)英語(yǔ)Unit11-Inquiring課件161.我將把劉小姐介紹給您。2.我們?cè)鯓勇?lián)系她呢？3.我們想要知道一些關(guān)于參觀的信息。4.這次行程將花費(fèi)多少錢(qián)？5.它將花費(fèi)幾天時(shí)間？1.我將把劉小姐介紹給您。17Notes：1.Couldyourecommendanexcellentguidetous?你能為我們介紹一位優(yōu)秀的導(dǎo)游嗎？

Couldyourecommendagoodbooktome?你能介紹一本好書(shū)給我嗎？2.MayIhaveyoursightseeingarrangement?我可以知道您的觀光安排嗎？MayIknowyourname?我可以知道您的名字嗎？3.Henanisastrangeplacetous河南對(duì)我們來(lái)說(shuō)很陌生。Thewomanisstrangetome.這個(gè)女人對(duì)我來(lái)說(shuō)很陌生。4.Theitineraryislistedonthisbrochure.行程都列在小冊(cè)子上。Theaddressesarelistedonthenotebook.地址都列在這個(gè)筆記本上。5.Itincludeseightfamousscenicspotsandyouwillbestayingatthehotelfor4days.（這個(gè)行程）包括8個(gè)著名的風(fēng)景區(qū)，您將在旅館住宿4天。6.AndatthethirdnightyoucanwalkalongtheYellowRivertoenjoythebeautifulnightscene.在第三天晚上您可以沿著黃河散步，享受美麗的夜景。7.Thetourisworthvisiting.這個(gè)行程值得參觀。Thebookisworthreading.這本書(shū)值得一看Notes：18Dialogue2:Dialogue2:PagingtheBackpack（廣播找背包）Situation:BecauseofMary’scarelessness,shelostherbackpack.TheSmithscometothetouristservicecenter.

Dialogue2:Dialogue2:Pagingt19Dialogue2:Pre-listeningquestions:

1.WhatdoesMarylosewhenshe’splayingonthebeach?2.What’sinMary’sbackpack?Dialogue2:Pre-listeningques20Dialogue2答案1.Shelosesherbackpack2.Apassport,acamera,awallet,aVisaCardandapictureofMary’sdaughterDialogue2答案1.Shelosesher21Dialogue2

(M:MaryS:Staff)S:Goodafternoon,Madam.WhatcanIdoforyou?M:Goodafternoon.Becauseofmycarelessness,Ican’tfindmybackpack.Ithinkitislost.Therearemanyimportantthingsinit.Canyouhelpmefindit?S:Whatthingsarethereinit?M:Mypassport,acamera,awallet,aVisaCardandapictureofmydaughter.S:Somanyimportantthings.Youmighthaveleftyourbackpacksomewhere.M:WhatshouldIdo?Canyoupageitforme?S:Sure,whatcolorisit?M:Itisblack.S:Don’tworry.Let’slookforyourbackpackclosely.“Pagingabackpack,thereisapassport,acamera,awallet,aVisaCardandapictureofagirl.Ifyoufindthebackpack，pleasesendittothetouristservicecenter，theownerofthebackpackwillthankyouverymuch.”(10minuteslater,agirlnamedJanecomestothetouristservicecenterwithabackpack)(M:MaryJ：Jane)J:Goodafternoon,Ifoundabackpackonthebeachoverthere.Isthisthebackpackyoulookedforjustnow?S:Oh，itlookslikeMary’sbackpack.Letmelookatthethingsinit.(twominuteslater),Wow,thelostthingsareallhere.Mary，itistherightbackpackyouarelost.Hereyouare.M:Thankyouverymuch.S:Youarewelcome,butyoushouldthankJanealot.Dialogue2(M:Mary22Task4PracticePlaza練習(xí)廣場(chǎng)1.MatchthewordsandtheirChinesemeanings.havealookat介紹havenoidea豐富的經(jīng)驗(yàn)worryabout不知道richexperience擔(dān)心recommend看一看Task4PracticePlaza練習(xí)廣場(chǎng)232.Completetheusefulsentences

1)Couldyourecommendanexcellentguide_____us?你能為我們介紹一位優(yōu)秀的導(dǎo)游嗎？2)________Ihaveyoursightseeingarrangement?我可以知道您的觀光安排嗎？3)________canwecontacther?我們?cè)鯓勇?lián)系她？4)Howmuchwillthetour__________?這個(gè)行程要花費(fèi)多少錢(qián)？5)Thetourisworth________________.這個(gè)行程值得參觀。2.Completetheusefulsentenc243.DecidewhetherthefollowingstatementsareTrue(T)orFalse(F)1)TheGreensjustarriveinHenanProvince,theywanttolookforaguidetohelpthemgosightseeing.()2)HenanBranchrecommendsanexcellentguide,MissXiaototheGreens.()3)ThetourthatMrs.Greenhaschosenwillcost3000yuan.(

)3.Decidewhetherthefollowing25Task4PracticePlaza練習(xí)廣場(chǎng)1.havealookat（看一看）havenoidea（不知道）worryabout（擔(dān)心）

richexperience（豐富的經(jīng)驗(yàn)）recommend（介紹）2.1)to2)May3)How4)cost5)visiting3.1)T2)F3)FTask4PracticePlaza練習(xí)廣場(chǎng)26Task5SituationalDialogue情景會(huì)話Roleplay:MakeupasimpledialoguebetweentheSmithsandthestaffnamedXiaoMeiSituation：TheSmithswanttotraveltosomeplacesofinterestinLuoyang.SotheycometoChinaInternationalTravelServiceinLuoyang.Theyinquirythetoursandtheywouldliketofindanexcellenttourguide.XiaoMeimeetstheSmithsandintroduceswhattheSmithsneed.Task5SituationalDialogue情景會(huì)話27Task6CulturalDissert文化甜點(diǎn)

TheItineraryofA3-dayT