訂單全程跟蹤模板好的溝通能減少很多與買家之間不必要的糾紛，我們需要結(jié)合我們客觀的優(yōu)質(zhì)產(chǎn)品和服務(wù)，大力提升訂單轉(zhuǎn)化率以及買家的回頭率。有問題多跟客戶溝通確認(rèn),加深客戶對我們店鋪的印象，培養(yǎng)成老客戶大客戶。今天主要講解訂單全程跟蹤流程及一些個(gè)人建議模板。未付款訂單的催款模板(可以根據(jù)自己店鋪產(chǎn)品進(jìn)行修改補(bǔ)充)Dearxxx,Thankyouforyourorderxxx(orderNo.),buttheorderisstillunpaid.Ifthere'sanythingwecanhelpwith(suchastheprice,size,colorandsoon),pleasefeelfreetocontactus.afterthepaymentisconfirmed,wewillshipitoutASAP.Thankyou!BestRegards!xxx催款留言后還沒付款HelloDearfriend,Wehavethestockforyourorder,pleasemakepaymenttimely.Haveanyproblemaboutorderpleaseletmeknow.Thankyou!(最后我們還可以適當(dāng)給一點(diǎn)點(diǎn)折扣來促使買家付款；Wereducedpriceby$1discount,afterthepaymentisconfirmed,wewillshipitoutASAP.thankyou)一些高風(fēng)險(xiǎn)平臺未審核通過訂單(敦煌平臺)，及時(shí)告訴客戶Dearxxx,Thankyouforyourorderxxx(orderNo.),buttheorderisnotverifiedbyDHgate.CouldyoukindlycontactwithDHgateService,Haveanyproblemspleasefeelfreetocontactus.afterthepaymentisconfirmed,wewillshipitoutASAP.Thankyou!BestRegards!xxx買家直接付款完成的訂單，給客戶發(fā)送訂單確認(rèn)站內(nèi)信并告知客戶預(yù)計(jì)發(fā)貨時(shí)間Dearxxx,Thankyouforyourpaymentforthrxxxorder,wewillshipitoutwithin2days(or3-4days).Ifyouhaveanyquestion,pleasefeelfreetocontactus.Thankyousomuch!BestRegards填寫了發(fā)貨通知后告知買家訂單當(dāng)前狀況(訂單號，物流跟蹤單號，運(yùn)輸方式，預(yù)計(jì)派送日期等)Dearfriend,YourorderedhasbeenshippedoutbyePacket(DHL,UPS,Fedex),TheTrackingNo.isxxx.theestimatedarrivetimeis15-25businessdays.Youalsocantrackingithere:/enHopingyoucangetitsoon.Thankyou!BestRegards超過一周還未更新物流信息，讓買家再等等Dearfriend,Goodday!Asweknow,Itisbusiestshoppingseason,SoYourdeliveryinfohavenotbeenupdated,Butdonotbeworryaboutit,WhenthetrackinginfoupdateWewillupdatetheinfotoyouASAP.Thankyouforyourpatience!KindRegards!貨在路上DearFriend,Youritem'sstatusinfoasbelow:xxxxxIhopeyoucanreceiveitsoon,whenyoureceiveorderifanyproblempleasefeelfreetocontactus.Thankyou!Bestregards不確定客戶是否收到貨DearFriend,Goodday!Orderreceivednow?everything'sok?ifyes,pleaseleaveus5starsreview,Haveanyproblempleasetellus.thankyouBestregards貨物已經(jīng)處于簽收狀態(tài)，提醒賣家進(jìn)行確認(rèn)收貨并給予好評Dearfriend,Howareyou?Wenoteyourorderhasbeendeliveredalready,Plskindlymakesureyouritemshavearrivedingoodcondition,Haveanyproblemsplskindlycontactwithusfreely.Ifyoulikeitpleaseleaveus5starsfeedbackandpositivecommentsforus.thankyou!Bestregards客戶已經(jīng)給好評Dearfriend,Thankyousomuchforyourfeedback,it'sagreatencouragementtous.Welcometoourshopagainandpleasebookmarkourstore.Hopingwecangetyournewordersoon!Thankyouagain!BestRegards提醒買家給自己留評價(jià)Dearfriend,Howareyou?Wearestrivingtoimproveourselvesintermsofbetterservice,quality,shipping,etc.Itwouldbehighlyappreciatedifyoucouldleaveus5starsfeedback,whichwillbeagreatencouragementforus.Ifthere'sanythingIcanhelpwith,pleasedon'thesitatetotellus.BestRegards給客戶評價(jià)Verynicecustomer,thankyouverymuchforyoursupport.Thankyousomuchforyour5starsreview.Hopingwecangetyournewordersoon!Thankyouverymuchforyourfeebdack,yoursupportisagreatencouragementtous,wewilldoourbest.客戶投訴產(chǎn)品有質(zhì)量問題（表示歉意，并愿意配合解決問題，承諾下次購買能給予折扣），跟進(jìn)訂單實(shí)際情況進(jìn)行修改Dearxxx,Iamsosorrytohearaboutthat.Wehavebeencarefullychecktheproductandpackagetomakesureeverythingwasingoodconditionbeforeitshipout.Maybeitdamageduringthetransportation.ButIamstillverysorryfortheinconveniencebroughttoyou.IguaranteeWewillgiveyoumorediscounttomakethisupfromyournexttime.Thankyousomuchforyourunderstanding!KindRegards!Xxx14訂單產(chǎn)品斷貨，推薦類似產(chǎn)品給客戶（順便提醒通知下架的產(chǎn)品一定及時(shí)下）Dearxxx,Thankyousomuchforyourorder.Butwearesosorrytheitemyouorderedareoutofstocknow.Iwillcheckwhenitwillbeavailableagain.Herearesomesimilarstylesforyourreference,Plskindlycheckifyoulikeit.Haveanyproblemsplskindlycontactwithme.Thankyouforyourunderstanding!KindRegards！Xxx折扣產(chǎn)品推薦（或是讓客戶多下一點(diǎn)，升級快的快遞）Dearxxx，Goodday!Thankyouforyourorder.Herearesomeitemsaremakebigdiscountforpromotion.Couldyoukindlycheckifyoulikeit.（youneedmorethisbracelet?Ifyouorder20usdmore,WecanshipoutbyFedexorupsinfreeforyou）.Haveanyproblemsplscontactmefreely.Thanks&BestRegards!Xxx向買家推薦新品（圣誕節(jié)/夏季新款/新年等節(jié)日暢銷款推薦）Dearxxx，AstheChristmas/newyear/...iscoming,Wehavesomethishotsaleproductsforyourreference,Herearethelinkforyou:Ifyouneedanyotherproductsplssendusthepicture,Wewillquoteforyou.Thankyou!放假提醒及催單（趁著提醒放假叫客戶下單備貨）Dearxxx,Goodday