CHANDRAKANTINFORMATION&SOFTWARESYSTEMS

CiSSisasoftwarecompany,establishedinOct.-2000.CiSSisinvolvedindevelopingISO/TS-16949Software’sforvariousautomobileandautocomponentmanufacturers.Thecompanyhasconsistentlymaintaineditsqualityindevelopingvariousqualitysystemsoftware’sandhasgrowntokeeppacewithchangingglobalneeds.CiSShasitsdevelopmentcenteratWarje.Pune.Office:127ZalaCo-opHousingSociety.B.No.2,FlatNo11.MarutiMandir,Kothrud.Pune411038Maharashtra.India.Email-ciss@,elemmiciss@yahoo.co.in.Phone-(020)25452153,25235453.WebSite-

ISO/TS16949SOFTWARE

PROCESSMAPPINGPre-AQPA.Q.P.P.A.P.FMEACPLANMSA&CALIBRATIONS.P.C.SUPPLIERDEVELOPMENTS.Q.C.7STEPS/8DREPORTI.Q.A.TRAINING&COMPETENCEMACHINEMAINTENANCEO.E.E.INTERNAL8DREPORTK.P.I.MANAGEMENTREVIEWCHANGEMANAGEMENTEMPLOYEEMOTIVATIONCONTINUALIMPROVEMENTPROJECTSEXECUTIVESUMMARYPROCESSMAPPING

MappingofallProcessesintheCompany.IdentificationofProcessPerformanceIdentification.Paperlessproceduremanuals.Centralizedcontrolofalldocumentsandprocedures.Pre–AQP(AdvancedQualityPlanning)NewEnquiryRegister.BenchMarkingTargets.CustomerDrawing.

DrawingInformationCheckList.FeasibilityReviewandRiskAnalysis.CustomerSpecificRequirement(CSR)review.NewDevelopmentSampleBrief.QualitySystemReviewCheckList.HistoricalData.InternalReliabilityData.ExternalReliabilityData.PreliminaryProcessFlowChart.BenchMarkingData.CompetitiveProductQualityStudies.Quotation.Contract/TenderReviewCheckList.OrderAcceptance.AQP(AdvancedQualityPlanning)MinutesofMeeting.CrossFunctionalTeam.TimingPlan.IdentifyPhasewiseMeasurable.TrainingNeedsIdentifiedduringAQP.CSRDeploymentMatrix.1.PlanandDefineProgramInputCustomerDrawing.DrawingInformationCheckList.FeasibilityReviewandRiskAnalysis.CustomersSpecificRequirements(CSR)review.NewDevelopmentSampleBrief.QualitySystemReviewCheckList.DesignInput.HistoricalDataPreliminaryProcessFlowChartBenchmarkingData.Quotation.Contract/TenderReviewCheckList.OrderAcceptance.ReviewTGR/TGWofPreviousProjects.OutputDesignGoals.Reliability&Qualitygoals.BillofMaterial.RawMaterialInspectionPlan.CustomerSpecificReq.DeploymentMatrix.Phase1MeasurableReview.ManagementSupport.2.ProductDesignandDevelopment.OutputProductDesignProcess.DesignFMEA.ProductDesignOutputReview&Approval.PrototypeControlPlan.Sp.Product&ProcessCharacteristics.MaterialHandling.NewTooling/FixtureRequirement.NewEquip.andMachineRequirement.NewMeasuringDeviceRequirement.SubContractorActivityPlan.ProtoTypeSampleManufacturingDetails.ProtoTypeSampleInspectionReport.DesignValidation.Phase2MeasurableReview.NewEquip.Tooling&FacilityCheckList.DesignInformationCheckList.TeamFeasibilityCommitment.ManagementSupportInputDesignGoals.Reliability&Qualitygoals.BillofMaterial.RawMaterialInspectionPlan.CustomerSpecificReq.DeploymentMatrix.Phase1MeasurableReview.ManagementSupport.3.ProcessDesignandDevelopmentOutputPackaging&Preservationstandard.ProcessFlowChart.ProcessDrawing.ProcessFMEA.ErrorProofing.Measurability(ProcessParameterIdentified)ControlPlan(Pre-Launch)CharacteristicsMatrix.WorkInstructions.Maintainability(MTBF,MTTR)Review.MSAPlanSPCPlan.Inprocess,Final&LayoutInspectionPlanFloorPlanLayout(Attachment)ManufacturingTrialRun.Phase3MeasurableReview.Prod/ProcQualitySys.ReviewCheckList.ProcessFlowChartCheckList.FloorPlanLayoutCheckList.ProcessFMEACheckList.ManagementSupport.InputProductDesignProcess.DesignFMEA.ProductDesignOutputReview&Approval.PrototypeControlPlan.Sp.Product&ProcessCharacteristics.MaterialHandling.NewTooling/FixtureRequirement.NewEquip.andMachineRequirement.NewMeasuringDeviceRequirement.SubContractorActivityPlan.ProtoTypeSampleManufacturingDetails.ProtoTypeSampleInspectionReport.DesignValidation.Phase2MeasurableReview.NewEquip.Tooling&FacilityCheckList.DesignInformationCheckList.TeamFeasibilityCommitment.ManagementSupport4.ProductandProcessValidation.OutputCheckSheetforPAPRun.PAPInitiationForm.InProcess,Final&LayoutInspectionReport.SPCResults.MSAResults.PackagingEvaluation.ReviewofCSR.PAPPAPApprovalbyCustomer.ProductQtyPlanningSummary&SignOff.Phase4MeasurableReview.ManagementSupport.InputPackaging&Preservationstandard.ProcessFlowChart.ProcessDrawing.ProcessFMEA.ErrorProofing.Measurability(ProcessParameterIdentified)ControlPlan(Pre-Launch)CharacteristicsMatrix.WorkInstructions.Maintainability(MTBF,MTTR)Review.MSAPlanSPCPlan.Inprocess,Final&LayoutInspectionPlanFloorPlanLayout(Attachment)ManufacturingTrialRun.Phase3MeasurableReview.Prod/ProcQualitySys.ReviewCheckList.ProcessFlowChartCheckList.FloorPlanLayoutCheckList.ProcessFMEACheckList.ManagementSupport.5.FeedbackAssessmentandCorrectiveActionsFirstBulkSupplyMonitoringSecondBulkSupplyMonitoring.ThirdBulkSupplyMonitoring.ProductionControlPlan.TGWandTGR.ProjectReport.Phase5MeasurableReview.ReducedVariation.CustomerSatisfaction.Delivery&Services.ManagementSupport.ToolManagement&Calibration.MasterlistofStandards(InternalStandards,ISStandards,CustomerSpecifiedStandards)DrawingSpecification&ProcessChangeRequest.SupportingModulesforAQP8DREPORTFMEACONTROLPLANINSPECTIONSPCREDUCECUSTOMER

COMPLAINTSAPQPCustomercomplaintinitiate8DREPORTInitiateModificationsinFMEARPNNo.IncreasedInitiatecorrectiveactions.InitiateModificationincontrolplanUsedashistoricDataforNewAPQPInitiatechangesinINSP.plantoincreaseprocessmonitoringSystemEffectiveness

CyclePAP(PartApprovalProcess)5SubmissionLevels.ALL19DocumentsincludingPartSubmissionWarrant(PSW).PAPtobemailedtocustomerinpdfformat.SupplierPAPdocumentsattachedtoyourPAP.AttachmentofsupplierCNCprogramtoyourPAP.SupplierPartApprovalProcessFAILUREMODEANDEFFECTANALYSISDesignFMEA.ProcessFMEA.SystemFMEA.FEATURESIntegratedwith8DReport,ControlPlan,ProcessFlowChart.MaintainstotalHistoryofRevisions.

CONTROLPLANPrototypeControlPlan(withProcessDrawing)PreLaunchControlPlan(withProcessDrawing)ProductionControlPlan(withProcessDrawing)FEATURESLatestControlPlancanbeviewedonscreenwhileconductingSPCstudy.NoneedofissuinghardcopyofControlPlanonshopfloor.Auto-CADdrawingscanbetakenontheControlPlandirectly.IntegratedwithFMEA,QualityInspectionPlan,ProcessFlowChartand8DReport.MeasurementSystemAnalysis&Calibration

(MSA3rdEdition)GaugeR&R.AttributeStudy.StabilityStudy.BiasandLinearityStudy.Schedule.HistoryCard.GaugeManagement.GaugeWearPatternAnalysis.Listofsuspendedgaugesforconversion.Features.DailyremindersforpendingMSAstudies.AutomaticupdationofMSAschedulewhenstudiesareconducted.PropergraphicalrepresentationofdatainlinewithMSArequirements.Automaticanalysisofresults.Elegantreports.MSASPCCorrectMonitoringofprocessApprovedMSAinstrumentsUsedformeasuringcriticalcharacteristicsduringSPCstudyR&RerrorisnullifiedwhilePlottingcontrolchartsMeasurementSystemErrorNullificationCycleStatisticalProcessControlXBarRChartandHistogram.IndividualMovingRangeChart.MedianRangeChart.RunChart.CChart.UChart.PChart.NpChart.SupplierDevelopment&UpGradationSupplierApprovalSystemSupplierDevelopment.Evaluation&Approval.SupplierAuditPlan.SupplierAuditFindings.NCR&CorrectiveActionTracking.Suppliertraining.Supplier–CertifiedQuality(CQ)System.CompleteCQSystemforDirectShipToLine.ListofCQSuppliers.Interlinkedtoinprocess&FinalInspection.SupplierTraining&UpgradationSystem.STATISTICALQUALITYCONTROL(SQC)ReceivingInspectionandTestingReceivingInspectionQualityPlan.ReceivingInspectionReport.ComponentAuto-CADDrawingStorageFacility.SupplierPPMAnalysisforanyduration.PoorSupplierratingintimationletterforCorrectiveandPreventiveActions.SupplierQuality+DeliveryRating.SupplierCharacteristicswisecomparison.SkipInspection.STATISTICALQUALITYCONTROL(SQC)InProcessInspectionInProcessInspectionQualityPlan.InProcessInspectionReport.RejectionAnalysis.ControlofNonConformingProducts.CorrectiveandPreventiveActionReport.InterlinkedtoSupplierCQSystem.FinalInspectionFinalInspectionQualityPlan.FinalInspectionReport.RejectionAnalysis.InterlinkedtoSupplierCQSystem.TrendAnalysisforanycharacteristicsforthebatchproduced.LayoutInspectionLayoutInspectionQualityPlan.LayoutInspectionReport.8DReport/7StepsforCustomer/WarrantyComplaintsSystematic8DisciplinesTowardsSolvingCustomerComplaints.CauseandEffectDiagram.Why-WhyAnalysis(5Why).Is-IsNotAnalysis.ParetoAnalysis.CustomerComplaintE-mailAttachmentFacility.PendinglistofCustomerComplaintRemainders.CustomerComplaintStatusReport.PersonWiseCustomerComplaintReminders.DailyReminders.DOEToolstoValidateIdentifiedRootCause.(PairedComparison/Multivarie)CustomerComplaintPhotographattachmentfacility.FeaturesOnreceiptofwarrant/repeatedcomplaintsthesoftwarewilltriggermodificationofProcessFlowChart.FMEA,ControlPlan,CharacteristicsMatrix,TrainingSchedule,IQASchedule,SupplierPerformance,ToolDrawing,ProcessDrawing,RawMaterialPlan,InProcessInspectionPlan,FinalInspectionPlanandLayoutInspectionPlan.INTERNALQUALITYAUDITINGAuditPlan.AuditSchedule.CustomizedAuditCheckSheet.AuditFinding.ClausewisetrendAnalysis.NCReport.FeaturesPaperlessAuditSystem.IdentificationofreleaseAuditPlan&SchedulebyblinkonPCscreenofAuditorandAuditee.AutomaticclausewisetrendanalysisforManagementReview.AutomaticChangeinAuditScheduleifnumberofNCRexceedthesetlimitagainstthatparticularclause.Interlinkedtoprocessmapping,Customercomplaint&AQP.TrainingandCompetencyCompetencyMaster.TrainingAttendanceRecord.TrainingNeedsIdentificationMatrix.TrainingFeedback.TrainingCalendar.TrainingEffectiveness.TrainingSchedule.CompetencyMatrix.MachineMaintenanceDailyMaintenance.WeeklyMaintenance.MonthlyPreventiveMaintenance.BreakDownMaintenance.PredictiveMaintenance.MTTR&MTBF.MaintenanceCost.SparesUsed.TotalCosttoCompanyduetoMaintenance.MachineReliabilityStudy.MachineDurabilityStudy.OverallEquipmentEffectiveness(OEE)CoversAll16Losses.AvailabilityRating.PerformanceRating.QualityRating.%OEEMachinewise,ProductionLinewise.35DifferentReports&Graphs.Internal8DReportforProcessImprovementsNC&RejectionCauseRegister.8DReport.HorizontalDeployment.KeyPerformanceIndicatorMorethan150KPI’saregeneratedthroughthisModuleFeasibilityin1Week.ProcessCapability.SampleSubmissionTimingCompliance.FitonVerification(FitFirstTimeThrough)FTTonPAPNumberofEnquiresconvertedtoOrdersNumberofchangesintroducedwithoutconcernPlanVsDispatchEnquirytoQuotationTimeDeliveryperformancePlanAccuracySalethroughNewPartsNumberofactivitiescompletedaspertimingPlanCustomercomplaintregardingOrderprocessingorMissedcontractrequirementNumberofQMSauditNConDeploymentofCSRCSI-CustomerSatisfactionIndexKeyPerformanceIndicatorMorethan150KPI’saregeneratedthroughthisModuleSTRCustomerlinestoppagesduetomaterialshortageItemsnotservicedSlowmovingstocksFTTonpivotlotsFTTonsamplesCustomerdisruptionsduetopurchaseditems/RMFieldreturnsautomotiveduetopurchaseditems/RMCustomercomplaintsduetopurchaseditems/RMOverallratings(Quality+Delivery)PPMatreceivinginspectionNumberofsuppliersnotmeetingacceptableDPIperformancePremiumfreightNumberofSuppliersnotmeetingQMSrequirement%AuditsconductedPlanVsActualNumberofdelayedcorrectiveactionsfromcommitteddateAwarenesslevelKeyPerformanceIndicatorMorethan150KPI’saregeneratedthroughthisModuleNumberofQMSauditNCRsonInternalcommunicationNumberofImprovementIdentifiedthroughNumberofImprovementprojectscompletedNumberofprocesscapabilityimprovementsNumberofpreventiveactionsidentifiedNumberofimprovementsofproductrelatedtocustomerrequirementsNumberoftimechangesrequiredintheprocessafterPAPNumberofwithdrawalsofselfcertificationNumberofselfcertifiedpartsVsactualpartsNumberofsupplierhavingcontinuedrating100ActualproductionVsPlannedproductionMachineidlefromduetononavailabilityoftoolingMachineidlefromduetononavailabilityofmeasuringdeviceNumberofoccasionsNCproductsmixedwithOKproductTimelydispositionofNCproductQCDGPoverallachievementNumberofqualityobjectivesmetNumberofNCRsonInternalcommunicationKeyPerformanceIndicatorMorethan150KPI’saregeneratedthroughthisModuleAwarenessleveloncustomerrequirement3rdpartyauditNCRsoncustomerrequirementsProductivityLinestoppageOEautoCustomercomplaintCustomercomplaintPPMNumberofdaystoclosethecompleteNumberofrepeatedcomplaintsafterCutOffdaysWarrantycomplaintsSPCcharacteristicsnotmeetingcustomerrequirementSPCcharacteristicsnotcapableDPIOEAutomotive(DPI-DeliveryPerformanceIndex)DPIOEnonAutomotiveExecutionexportWIP(Nonmoving&slowmovingitems)Preventivemaintenancecompletion>95%ofscheduleMTTRinhoursKeyPerformanceIndicatorMorethan150KPI’saregeneratedthroughthisModule%DownloadsagainstavailablehoursCalibrationcompletionscheduleVsActualsMTBFCriticalmachines%ofToolreadinesstomeettimingplanforprelaunchproductionFTTattryout%ofachievementofLayoutInspection&FunctionaltestplanqualityNumberofNonconformitiesraised%ofcalibrationasperprogramRiskanalysisreportraisedLinkrejectionduetoincomingproductqualityReceivinginspectionPPMforrawmaterialNumberofNCforcontrolofrecordsNumberofbreakdownduetopartfailureNumberofrepetitivebreakdownsNumberofcriticalmachinesunderproductivemaintenanceTimelapsedduetononavailabilityofsparesNumberofoccasionsofnonavailabilityofsparesKeyPerformanceIndicatorMorethan150KPI’saregeneratedthroughthisModuleTrainingimpartedVsPlannedTraininghoursperemployeeManpowerturnoverEmployeesatisfactionindexReceivinginspectionPPMforlabourMaterialNumberofnoncapablemeasurementsystemNumberofmarginallycapablemeasurementsystemNumberofconcessionsraisedforincomingproductsNumberofcorrectiveactionspendingmorethan7daysforRawmaterialNCNumberofcorrectiveactionspendingmorethan7daysforLabourmaterialnonconformitiesNumberofconcessionsraisedforinprocessproductsNumberofdockauditnonconformitiesDockauditplanVsActualNumberofrepeatoccasionsofnonconformitywithin6monthsReporttimeforreceivingcorrectiveactionKeyPerformanceIndicatorMorethan150KPI’saregeneratedthroughthisModuleNonconformitiesraisedGaugereceivedafterduedatesRiskanalysisreportraisedInternalrejectionPPMInternalreworkPPMFulfillmentplanVsAchievementNumberofrepeatoccasionsofmanufacturingnonconformityProductiontimecostHrsperpersonNumberofemployeeawardedNumberofsuggestionsperperson%CompletedLinestoppagesduetoMaterialshortageCostofPoorQualityManagementReviewPaperlessManagementReview.CorrectiveactionRecommendation’s.InterLinkedtoKPI’s.MinutesofMeeting.AutomaticComparisonsofKPI’swithTarget.AcknowledgetheReceiptofchange.FeedbacktoCustomer.ReviewofchangebyCFT.ReviewAQP.EAPA.SampleSubmission.Feature:Allthechangesarecommunicatedtoconcernpersonalthroughmessagingsystem.CustomerRecommendedChangeManagementEmployeeMotivationEmployeeMotivationCheckSheet.EmployeeSatisfactionIndex.Suggestion&changesinitiatedbyEmployees.Trackingchange&MonitoryGaintotheCompany.Awards.7StepsmethodologyforContinualImprovement.Validationofactiontaken.Trackingcontinualimprovementprojects.Monitoringgains