




版權說明:本文檔由用戶提供并上傳,收益歸屬內容提供方,若內容存在侵權,請進行舉報或認領
文檔簡介
CHAPTER7SafetyandSecurityObjectives:examininghowtoensuresafetyandsecurityinthehotelthroughefficienthousekeepingoperationsSafetyandSecuritySafety:referstotheactualconditionsintheworkenvironment.Security:referstothepreventionoftheft,fire,andotheremergencies.Housekeeping&Maintenancedepartmentshavethehighestriskforaccidentsandinjuries;becausebothemploymorepeoplethanotherdept.workinginthesedept.requirephysicalactivityandequipmentuseToreducesafetyrisks;Theexec.housekeepermust,beawareofpotentialsafetyhazardsdevelopprocedurestopreventaccidentsdevelopongoingsafetytrainingprogramsbeawareofthelawsthatregulatetheworkenvironmentUnsafeWorkEnvironmentscause;insuranceandliabilityconcerns -expensivemedicalcosts -legalproblemse.g.finesorlawsuits -decreasedproductivityemployeemoralandmanagementconcerns -negativeemployeemorale -lowperformance PotentiallyHazardousConditionsManagersmusttrainemployeestorecognizepotentiallyhazardousconditionsandtakecorrectiveactionsbeforetheycauseinjurieslikesprains,strains,falls; -wetfloorsandslipperywalkways -messyfloors -equipmentleftoutintheway -improperliftingtechniquesThreeRules
forsafe,accident-freeworkenvironment1.Takeadequatetime2.Correctunsafeconditionsimmediately3.DoitsafelythefirsttimeEx.1,pg.173SampleSafetyRulesforaLodgingOperationSafetyTips
forpotentiallyhazardousconditionsintheHKLifting;incorrectliftingmaycause,strainedorpulledmusclesandbackinjury,andcutsandscratches.Ex.2,pg.174safelifting.Ladders;whenselectingaladder,inspectitscondition,heightandfooting.donotusebrokenordefectiveladderdonotusealuminumormetalladderwhenworkingnearoronelectricalequipmentuserubberfootingontilefloorsandinkitchenfloormustbedryandcleanshouldbehighenoughneverstandonthetopstepneverplacealadderagainstawindoworunevensurfacesshouldbewell-balancedwhenclimbing,facetheladderandhavecleananddryhandsandfeetmarktheareaunderneaththeladderwithcautionsignsMachines;employeesshouldbeauthorizedandtrainedtousethembeforeoperatingfollowtheinstructionsandtrainandsupervisethestaffsafetyguardsofthemachinesshouldnotberemoved,protectiveeyegogglesshouldbewornneverleavethemunattended,turnoffandstoreneveruseamachinethatisnotoperatingcorrectly,haveitrepairedElectricalEquipment;neveroperateelectricalequipmentwithwethandsorclothsdonotoperatenearflammableliquids,chemicalsorvaporsturnoffthemwhensparks,smokesorflamesareseencheckthewiresandconnectionsperiodicallyneverunplugthembypullingthecordkeepthecordsoutofftrafficareaswhencleaningguestrooms,roomattendantsshouldcheckforfrayedwires,looseconnections,looseplugs,brokenswitchesChemicals;whenusedimproperly,theycancausenausea,vomiting,skinrashes,cancer,blindnessandevendeath.Potentiallyhazardouschemicalsareusedtokillinsectsandrodentsorunstopclogsintoilets.continualtraininginchemicalsafetyisnecessaryJobSafetyAnalysisisadetailedreportthatlistseveryjobfunctionperformedbyallemployeesinahousekeepingdepartmentwithsafetytipsandpotentialhazardsbeingcited.Theanalysisshouldbeproducedinbookletformandusedintraining.Housekeepingmanagersshoulddemonstrateandexplaineachtaskwhentraining.SafetyTraining1.
beginsthefirstdayofthejobwithanorientationaboutsafetyrulesandregulations.2.
shouldincludethepresentationofthehotel’ssafetyphilosophyduringorientation.Ex.3,pg.1793.
doesnotendatorientation.Everyemployeeshouldparticipateinanongoingsafetyeducationprogramatleastonceamonth.Securityisthetaskofprotectingbothpeopleandassetsby;guestroomsecuritykeycontrolperimetercontrolemergencyprocedureslightingsecurityrecordswhetherthepropertyrequiresalargesecuritystafforoneorseveralon-premisessupervisorypersonnel,thesecurityrolemustbeclearlydefinedandimplemented.SecurityIssuesSuspiciousActivities;Theindividualsallowedinguestroomareasare;guests,theirvisitors,andon-dutyemployeesestablishapolicyonhowtoapproachandhandleunauthorizedorundesirablepeople.Suspiciouspeoplearethose;checkingdoors,knockingondoors,orlookingnervous.approachthepersonlookingsuspiciouspolitely.Ifthepersonclaimstobeaguest,askfortheroomkey.Ifthepersonsaysthatheisnotaguest,then
explainthehotelpolicyanddirecttheguesttothefrontdesk.employeeswhoarenotintheirdesignatedareashouldbeaskediftheyneedhelp.Dependingontheperson’sresponseandmanner,reporttosecurity.friendsandrelativesofemployeesshouldnotbeallowedinguestroomareasoremployeelockerroomsTheft; (a)GuestTheftcanbereducedby;usingfeweritemswithlogosreducestemptationtostealkeepingstorageroomsclosedandlockedfixingorboltingguestroomitemsandfixturestoappropriatesurfaceswhencleaning,notifyingthefrontdeskorsecurityforanymissingitemssecuringallfirstfloorwindowsandslidingglassdoors
(b)EmployeeTheft
canbereducedby;actingasagoodexampleasmanagerswritingdowntheconsequencesofstealingintheemployeehandbookandimplementingthemforeveryonewithoutdiscriminatingscreeningapplicants(backgroundcheck)beforemakingajobofferhavinggoodinventorycontrolprocedures,takingphysicalinventoryeverymonthkeepingrecordsofstolenormissingitemskeepingallstoreroomdoorslockedandchangingthelocksperiodicallydesignatingemployeeentrancesandexitswithsecuritystaffestablishingclaim-checkingandparcel-passsystemsrestrictingemployeeparkinginlargehotels,usingidentificationbadgestopreventstrangersBombTreatsAshousekeeping,helpinginthesearchforanysuspiciousobjectsthatcouldbebombs.Searchesoftenincludestairways,closets,ashtrays,trashcontainers,elevators,exitareas,windowsillsifasuspiciouslookingobjectisfound,itshouldnotbetouchedormoved,notifythepersoninchargeofthesearchteamavoidusingradios,walkie-talkies,orbeepersthesafetyandsecuritymanualshouldincludeevacuationplansthelocalpoliceshouldbenotifiedofallbombthreatsFires;aregroupedintofour-ClassA,woodandpaperproducts;ClassB,flammableliquid,grease,andgasoline;ClassC,electrical,ClassD,combustiblemetals.Inthelodgingindustry,electricalmalfunctionandarsonarethetwomostcommoncausesoffire.installingfiredetectionsystems-smokedetectors,suppressionsystems(sprinklers),alarms(pullstations)firesafetytraining-inevacuatingthebuilding,reportingfire,emergencyescapeproceduresandduties,escapingfromasmoke-filledroom,puttingoutasmallfire(fireextinguishers,typeABC)usingfire-resistantfabricsandmaterialsKeyControl;housekeepingisconcernedwithemergency(openalldoorseventhosehavedouble
locked),master(threelevels-thehighestlevelisthegrandmasteropenseveryhotelroomandHKstoragerooms,thenextlevelisthesectionmasteropensroomsinonearea,thelowestlevelisthefloorkeyopenstheroomsontheallocatedfloorandstoreroom),storeroomandguestroomkeys.keycontrolprocedures;(1)logbookforkeysex.7,pg.193,(2)keybelts,wristbandsorneckchainsforkeepingkeys,(3)shouldneverbeloanedor(4)leftonthecart,or(5)usedtoopenaroomforaguest,(6)cardkeysystems.LostandFound;handledbyhousekeepingshouldbestoredinasecureareaitemsshouldbetagged(withnumbers),logged(torecordthedate,time,place,person)ex.8,pg.195,sec
溫馨提示
- 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請聯系上傳者。文件的所有權益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網頁內容里面會有圖紙預覽,若沒有圖紙預覽就沒有圖紙。
- 4. 未經權益所有人同意不得將文件中的內容挪作商業(yè)或盈利用途。
- 5. 人人文庫網僅提供信息存儲空間,僅對用戶上傳內容的表現方式做保護處理,對用戶上傳分享的文檔內容本身不做任何修改或編輯,并不能對任何下載內容負責。
- 6. 下載文件中如有侵權或不適當內容,請與我們聯系,我們立即糾正。
- 7. 本站不保證下載資源的準確性、安全性和完整性, 同時也不承擔用戶因使用這些下載資源對自己和他人造成任何形式的傷害或損失。
最新文檔
- 購買機票服務合同協議
- 貨款沖抵協議書模板
- 請家庭保姆合同協議
- 貨運輪胎銷售合同協議
- 2025年大學物理考試必看試題及答案
- 2025年大學化學問題發(fā)現試題及答案
- 《第02節(jié) 原子的結構》教學設計
- 新時代好少年成長之路
- 2025年考研數學模擬試題及答案解析
- 2019年全國高中數學聯賽B卷一試解答
- 氨水濃度密度溫度對照表
- 土壤和地下水隱患排查治理管理制度
- 帶式輸送機畢業(yè)設計論文
- 2023年南京二模讀后續(xù)寫輪椅少年實現籃球夢講義2023屆高三英語復習寫作專項
- 高水平環(huán)境藝術設計專業(yè)群自評報告
- 上海建設工程監(jiān)理施工安全監(jiān)視規(guī)程
- 2022年12月大學英語四級考試真題及答案(第2套)
- 40篇初中英語教資面試真題
- YS/T 280-2011丁鈉黑藥
- GB/T 7814-1987異丙醇
- GB/T 30727-2014固體生物質燃料發(fā)熱量測定方法
評論
0/150
提交評論