1、家樂福中國風險防范Carrefour China Risk 反應 家樂福中國風險防范Carrefour China Risk 反應 05 全國級別危機管Reaction 05 CRISIS MANAGEMENT AT NATIONAL 大區級協調者（大區公關經理）全國危機委員會協調者會決定是否有必要讓危機委員會行動The TerritoryCoordinator(TerritoryPublicRelationManager)judgesifitisnecessary to inform and ask the support of the National Crisis Committee.A

2、ccordingtotherisklevel,theTerritoryCoordinatorwilltakethedecisiontoactivateor not the crisis committee. In case of necessity, he will inform immediatelythe National Coordinator of the Crisis Committee.The National Crisis Committee Coordinator will then decide if it is necessary activatethecrisis危機委員

3、危機委員會的主席是中國家樂福的主席危機委員會的協調者是事務協調者和中國家樂福的總秘書長CCC營運總執行外部專家也是危機委員會的組成部門， 他們包括來自法律專家，衛生專家&安全顧問。THECRISIS1. ThePresidentoftheCrisisCommitteeisthePresidentofCarrefourThe Coordinator of the Crisis Committee is the Cooperate Affairs and Secretary General of Carrefour China.CCNCCmustdefine arepresentativeThe

4、Coordinator of the Crisis Committee is the Cooperate Affairs and Secretary General of Carrefour China.CCNCCmustdefine arepresentativeanda substitute forthefollowingtheyaretheInternalExpertsoftheCrisisCrisis Committee President Crisis Committee Coordinator Human Resource Director NationalPublicRelati

5、onDirector Legal Affaires DirectorRiskPreventionDirector Food General ManagerNon Food General Manager QualityandFoodSafetyManager Finance DirectorChiefOperationFormatExternalExperts must also bedesignatedto be part of the CrisisCommittee, they include experts from: Legal, Hygiene Bureau & Security C

6、onsultant此名單必須由危機委員會協調者每月更新并下發給危機委員會所有人員。危機委員電話系統可以在3（內部以及外部的專家所有相關人員召集到一起。 他必須根據危機類型判斷需要通知哪些人員This list must be monthly updated and distributed by the Secretary of the Crisis Committee Coordinator to all the members. The Coordinator of the Crisis Committee is the one responsible for ensuring that e

7、very Crisis Committees members are informed about the situation. He must formalize the Calling Tree in case of a crisis and define a calling system that permits to join together all the concerned members of the committee (internal and external experts) within hours.Hemustdefinethepersonstocallaccord

8、ingtothecrisis（代表和替代者他們必須向負責關系員工聯系信息的協調者告知他們的個人電話號碼。危機委員會協This implicates that every member of the National Crisis Committee (the representatives as well as the substitutes) should be reachable 24/7. Thus, they havetoprovidetheirprofessionalandpersonalphonenumberstothecoordinator whoistheoneresponsi

9、ble forensuringthateverymember isinpossessionofthe other members contact information. It is also the responsibility of the Committee Coordinator to evaluate the readiness of the company to face andtoundertakethenecessaryactionstoensurethegroups信息流表格萬一發生重大危機事故，撥打電Committee Coordinator to evaluate the

10、 readiness of the company to face andtoundertakethenecessaryactionstoensurethegroups信息流表格萬一發生重大危機事故，撥打電話+33 1 41 85 80 80 通知家樂福總危機管理中的職危機管理選派人1. 主家樂福（中國）主替代2. 危機協行政總替代3. 事故指相關店長(或直接通知大區/小區經理4. 人力資人事總替代5. 公全國公關總替代6. 法律事法律總替代7. 保風險防范總替代8. 食品商食品總替代生鮮總9. 非食品非食品總經替代10. 食品質質量&食品安全經替代質量經11. 財財務總替代12. 營北北區區

11、替代東東區區替代南區區南區區Information Flow ChartContact Incaseofmajorcrisis,informCarrefourGroupbycalling+331418580RoleinCrisisDesignationinCrisis1. PresidentofInformation Flow ChartContact Incaseofmajorcrisis,informCarrefourGroupbycalling+331418580RoleinCrisisDesignationinCrisis1. PresidentofCarrefour2. CrisisAdministrative 3. IncidentStore Manager concerned (or direct-report Regional TerritoryManagerasdecidedby4. HumanHumanResource5. National Public Relation 6. LegalLegal7. Riskprevention8. FoodFoodGeneralFresh9. Non-FoodNonFoodGeneral10. FoodQuality&Foodsafe