1、Unit 10 ConflictUnit 10 ConflictSmooth seas do not make skillful sailors.African proverb“Why is there no conflict at this meeting?”“Diversity is a great force towards creativity.” Smooth seas do not make skillfStarting upHow good are you at managing conflict?Do the quiz and check out your answer on

2、page 138. Pay attention to the use of the following words and ervene: do something to deal with a problemPeople usually dont want to intervene in disputes between husbands and wives.take sides with , take the side of I dont like him but this time Im taking sides with him/taking his side.a

3、s though/as if He looks as though (as if) he knows everything. He behaves as if nothing has happened.turn downWould you turn down the TV a little bit? Its too loud.get back at He was trying whatever he could to get back at his ex-wife.Starting upHow good are you atlisteningHandling conflictsWork in

4、pairs. Make a list of common causesof conflict in companies and organisations.ABListen to the first part of the interview on Eileen Carroll and note down the causes of conflict she mentions.Unrealistic expectations about what a contract can deliver; lack of flexibility; lack of communication; differ

5、ences of opinion about how an arrangements is meant to work; changes in personnel or management structures; a machine component failing; a specification not being thought through.listeningHandling conflictsWorListen to the first part again and complete cause of conflict with one word.C1 _ expectatio

6、ns about what a contract can deliver2 lack of _ when expectations are not being met3 _ badly or not at all4 a change in _5 change of _ structuresDListen to the second part of the interview.What are the three key elements that helpher resolve business disputes? unrealisticflexibilitycommunicatingpers

7、onnelmanagementListen to the first part again1 creating focus ( i.e. ensuring that there is a full and frank discussion with the parties in dispute about the issues as they understand them)2 creating the right atmosphere for difficult conversations to take place (in other words, creating an environm

8、ent for the parties to discuss difficult issues thoroughly)3 making sure that the decision-makers are willing to get involved in the mediation processETell your partner about any experience you have of:1 a conflict which was handled well2 a conflict which was handled badly.1 creating focus ( i.e. en

9、suriConflict managementReadingADiscuss these questions.1 What qualities does a mediator need?2 Disagreement is a form of conflict. In what ways can it make meetings and discussions more productive?BWork in groups of four. You are going to read some advice about handling conflict. Two of you work on

10、Article A, and two on Article B. In your pairs, match the words from the article 1-4 to their meanings a-d before you read. Then discuss the five pieces of advice and rank them in order of usefulness.Conflict managementReadingADisArticle A1 to jump to conclusions2 to move things forward3 to be consi

11、stent4 to talk down to somebodya) not to change your attitude or behaviourb) to make someone feel unimportantc) to make a situation betterd) to make a decision too quicklyArticle B1 to move things forward2 to get in somebodys shoes3 favouristism4 to jump to conclusionsa) to make a decision too quick

12、lyb) when you treat a person better than others unfairlyc) to make a situation betterd) to try and see things from someone elses point of viewArticle A1 to jump to conclusiCWork with one person from the other pair.1 In your own words, tell each other about your two most useful pieces of advice.2 Tel

13、l each other if there is any advice in the articles that you do not completely agree with.DDiscuss these questions.1 How do people usually deal with personal conflict in your country? In what ways is it different from other countries you know?2 Conflict management often differs from one company to a

14、nother. How do people handle conflict in your company? How does it differ from other companies?CWork with one person from theset up An improvised platform was set up in the market square.deal withHe has been dealing with this shop for twenty years.make sure Lets make sure that it has been finished.m

15、otivateA good teacher has to be able to motivate her students.Word studyscenarioIn the scenario posed by many climatologists, decades of continued global warming would raise sea levels anywhere from 20 inches to more than 11 feet as the polar ice caps melt and the oceans upper layers expand.set up A

16、n improvised platform favouritismThe students accused the teacher of favouritism. She had four children but never showed any favouritism.perceptionThere is a general public perception that standards in schools are falling.favouritismThe students accuseVocabularyWord buildingAUse the correct form of

17、the following words to complete the chart.1 patiencepatient2 calmnessnervous3 weaknessstrong4 toughness5 emotion6 consistency7 sympathy8formalinformal9 enthusiasm10creativeimpatientcalmweaktoughweakemotionalunemotionalconsistentinconsistentsympatheticunsympatheticformalityenthusiasticunenthusiasticc

18、reativityuncreativeNounAdjective OppositeVocabularyWord buildingAUse thBForming opposite meanings of adjectivesa) Using a prefixb) Using a different wordformalbeautifulkindtallregularhardlegalrichpolitehighpleasedill/sickcompletecold/coolrelevantlightperfectdarknaturaltrueinformalunkindirregularille

19、galimpolitedispleasedincompleteirrelevantimperfectunnaturaluglyshortsoftpoorlowhealthywarm/hotheavybrightfalsein- un- ir- il- im- dis-c) Using a paraphrase, e.g. not credible; not (very) creativeBForming opposite meanings of CUse one of the adjectives or its opposite to complete the following senten

20、ces.He gets very angry if people are late for negotiations. He is very _.2. She always has ideas and easily finds solutions to problems. She is a very _ person.3. He never shows anger, enthusiasm or disappointment during a negotiation. He is totally _.4. He always agrees with everything his negotiat

21、ing partner suggests. He is _.5. I told him I was feeling really bad, and all he asked was Will you be able to meet the deadline? How can anyone be so _?6. He likes people to feel comfortable and relaxed during a negotiation. An _ atmosphere is very important to him.impatientcreativeunemotionalweaku

22、nsympatheticinformalCUse one of the adjectives or What do you think are the best and worst qualities for a negotiator?Group discussionDWhat do you think are the bestLanguage reviewConditionalsReal conditionals:If + present tenses, modal verbs + VIf it rains tomorrow, I will stay at home.If you study

23、 hard enough, you will have no difficulty passing the final exam. If you are staying for another night, I will ask the manager to give you a better room.If you have finished dinner, I will ask for the bill.If the fog gets thicker, the flight might be cancelled.If we set off now, we can catch the las

24、t train to Shenzhen.If you want to lose weight, you should eat less meat.If you are waiting for a bus, you should join the queue.If you have finished your work, you can go home.Language reviewConditionalsReaUnreal conditionals:If + past tenses, past modal verbs + V/have V-edIf I had money, I would l

25、end you some.If I had no class this morning, I would be at home now.If it were Sunday tomorrow, I would go with you.If I were you, I would plant some trees around the house.If he had taken my advice, he would have made a fortune.If you had been more careful, you would not have made the mistake.If I

26、hadnt been wearing the seat belt, I would have been seriously injured in the accident.If I were you, I would have done it differently.If I had worked harder at school, I would have a better job now.If I had worked harder earlier, tomorrows test wouldnt be so difficult to me.Unreal conditionals:If I

27、had mExerciseACorrect the mistakes in the sentences belowa) If you give us a 10 % discount, we will place our order today. b) If you gave us a 10% discount, we would place our order today.2. a) If I have more money, I will go on a cruise. b) If I had more money, I would go on a cruise.3. If I go to

28、London next week, I will visit their sales office.4. a) If I work from home, I will have more time with my children. b) If I worked from home, I would have more time with my children.ExerciseACorrect the mistakes BCombine phrases from columns A & B to make conditional sentences.If you pay in euros,

29、we willIf you order today, we willIf you finish everything tonight, we will4. If you deliver by the end of the month, we will5. If you give us a one-year guarantee, we will6. If you exceed the sales target, we will7. If you pay all the advertising costs, we will8. If you sign the contract now, we wi

30、llb, c, e, f, gb, c, e, f, gheea, ha, b, c, e, fa, db, c, e, f, gBCombine phrases from columns Supplementary ExerciseIf I go to a friends house for dinner, I usually _ (take) a bottle of wine or some flowers. When I have a day off from work, I often _ (go) to the beach. If the weather is nice tomorr

31、ow, I _ (go) to work on foot. Jerry helps me with my homework whenever he _ (have) time. A: What do you do when it rains?B: I _ (stay) at home. Real conditionalstakegowill gohasstaySupplementary ExerciseIf I go She would travel around the world if she _ (have) more money. I _ (read) more if I didnt

32、watch so much TV. If they _ (work) harder, they _ (earn) more money. A: What would you do if you won the lottery?B: I _ (buy) a house. A: Where would you live if you moved to the U.S.?B: I _ (live) in Seattle.Unreal conditionalshadwould readworkedwould earnwould buywould liveShe would travel around

33、the woI would have read more as a child if I _ _ (not watch) so much TV. Mary would have moved to Japan if she _ _ (study) Japanese in school instead of French. A: What would you have done if you had won the lottery last week?B: I _ (buy) a house. A: What city would you have chosen if you had decide

34、d to move to the United States last year?B: I _ (chose) Seattle.Unreal conditionalshadntwatchedhadstudiedwould have boughtwould have chosenI would have read more as a chIf she _ (sign) up for the ski trip last week, she_ (join) us tomorrow. If I _ (take) French in high school, I _ (have) more job op

35、portunities. If Darren _ (not waste) his Christmas bonus gambling in Las Vegas, he _ (go) to Mexico with us next month. If I _ (go) to that concert tonight, I _ (be) very excited. If Sandy _ (give) a speech tomorrow, she _ (be) very nervous. If my parents _ (not come) this weekend, I _ (plan) a nice

36、 trip just for the two of us. had signedwould joinhad takenwould havehad not wastedwould gowere goingwould bewere givingwould bewere not comingwould have plannedMixed conditionalsIf she _ (sign) up fSkillsWhich of the following are good ways of dealing with conflict in a negotiation?AAvoid eye conta

37、ctSmilingSit relaxedTake a breakKeep silentShow understandingBeconsiderateBe matter-of-factShow a sense of humorBe calmSkillsWhich of the following aA union representative meets a general manager. Listen and answer the questions.BWhat is the general managers first suggestion to solve the problem?Kee

38、p five reserved parking spaces for staff on a “first come, first served” basis.2. Why does the union representative reject the suggestion?Because she thinks it is not a solution to the problem. The staff need somewhere to park.3. What solution do they finally agree on?The staff park in the public ca

39、r park and the company pay 30% of the cost.A union representative meets aCListen again and complete the extracts.Look, Tracy, I _ what youre _, but it just isnt possible anymore.2. Weve got to do something about it. OK, _ this? _ we keep five spaces for staff, and its first come, first served?3. The

40、re is another _. How about if the staff park their cars in the car park near the station.4. OK, Tracy. What if we _ help towards the cost? We _ be able to pay, say 30 percent.understandsayinghow aboutWhat ifpossibilitycouldmightCListen again and complete theCase study1. Understand the caseBackground

41、 Company Products CEOMarketing ManagerHeadquarters European CampersCamping & outdoor equipmentCharles Holden, founder of the companyTodd Fosteran American with MBABordeaux, FranceCase study1. Understand the caA problem with the top salesmanPeople involvedOliviers sales areasYears of serviceSales res

42、ultsProblem with OlivierExamples of unacceptable behaviorTodd Foster & Olivier MoyonFrance, Spain & Italy12 yearsExcellent 24 % of company salesDifficult to manage overspends on entertainment & gifts Fails to send in sales reports drunk driving & crashed company car refuses to introduce Todd to clients uncommunicative (does not reply to phone messages & misses meetings)A problem with the top salesmaConflictPeople invo