1、餐飲英語中餐廳英語預定1、Good morning/afternoon/evening.(The name of the restaurant and your name )May I help you?h早上/下午/晚上好，某某餐廳，我能為您做些什么？2、How many guests are coming?請問共有多少人用餐？3、 How many persons are there in your party,sir/madam?請問共有多少人用餐，先生/女士?4、 What time would you like to arrive?請問你們幾點種到？5、 May I have you

2、r name,please?請問貴姓？ 6、 Could you spell your name for me,please?請您拼讀一下您的姓名好嗎？7、 I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我們餐廳午餐時間到下午兩點。8、 May I take your telephone number,please?可以留下您的電話號碼嗎？9、 Is there anything special you would like us to prepare?請問您有什么特殊要求需要我們做準備的?10、I am afrai

3、d that we only can guarantee the table before 8:00 in the evening .恐怕我們餐廳只能為您留桌到晚上20：00。迎賓10、 Good morning/afternoon/evening.Welcom to our restaurant.早上（中午、晚上）好，歡迎光臨。11、 May I help you ,sir/madam?我能為您做什么？先生/女士?12、 Do you have a reservation ,sir/madam?請問您有預定嗎，先生/女士?13、 How many persons are there in y

4、our party?請問共有多少人來用餐?14、 Please follow me.請跟我來，先生/女士15、 This way please,sir/madam請這邊走，先生/女士16、 Please mind your step,sir/madam.請留意腳下，先生/女士17、 I am sorry,sir/madam.We do not have a free table now.Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.對不起，先生/女士。我們現在沒有空

5、餐桌，請您在酒吧（大堂）稍等一下，好嗎？一有空桌，我們就會立即通知您。18、Is this table fine with you ,sir/madam?請問您對這張餐桌滿意嗎,先生/女士?19、 Here is the meue for you ,sir/madam.這是您的菜單，先生/女士20、 If you need any help ,please call me.如果您在用餐時有什么問題，請告訴我。21、 Would you care for something to drink before your meal?您在用餐時要用些飲料嗎？22、 Would you like to s

6、ee the drink/wine list?您是否要看飲料/佐餐酒單？23、 May I suggest Tsingtao Beer with your meal?It goes well with it.我可以向您推薦青島啤酒配餐嗎？它非常適合24、I suggest Chinese minerral water if you would like something refreshing.如果您需要一些清新的飲料，我向您推銷中國礦泉水。點菜25、 Are you ready to order now?請問可以為您點菜了嗎？26、 May I take your order now?請問可

7、以為您點菜了嗎？27、 What would you like to start?請問先給您上些什么？28、 What would you like to order? 請問您想吃些什么？29、 Would you like some more?請問您還需要點別的嗎？30、 Yes,sir/madam.We do have a selection of vegetable dishes.是的，先生/女士，我們有很好的蔬菜精選。31、 I am afraid we do not have this brand,But I recommend the Tingdao draft Beer.恐怕我們

8、沒有這個牌子，但我可以向您推青島扎啤。32、 If possible,we will be pleased to meet your wish. I ll check with the supervisor and chef.如果可能，我們十分高興能滿足您的需要，我將和主管和廚師長聯絡。33、 am afraid we do not have time to prepare the dish unfortunately. May I suggest something else?對不起，恐怕我們沒有這個菜，我可以向您推薦別的嗎？34、I am terribly/quite sorry,sir/

9、madam. We dont have any now.對不起，先生/女士,這道菜已經賣完了。35、 The chef s special today is vegetable with green peas?今天廚師長特選是青豆蔬菜。36、 May I recommend the shrimps sauted with green peas?我可以向您推薦蝦仁炒青豆。37、 If you don tmind , may I recommend the vegetable with crab meat?如果您不介意，我向您推薦蟹肉蔬菜。38、 May I recommend the steam

10、ed turtle?我可以向您推薦清蒸甲魚嗎？39、 The sweet and sour fish is particularly good tonight. Would you like to try?糖醋魚是今晚特別推薦，您是否試試？征詢意見40、 Is everything to your satisfaction?請問您對一切還滿意嗎？41、 Is everything all right withyour meal?請問您對用餐還滿意嗎？42、 Would you care for another drink?請問您還需要一杯飲料嗎？43、 Can I bring you anyt

11、hing else?請問您還需要我為您提供些什么嗎？44、 Is there anything that I can do for you?我還能為您做些什么嗎？45、 May I take up a few moments of your time?請問我能占用您一些時間嗎？46、 May I speak to you for a moment,sir/madam.對不起先生/女士，我能和您談一會嗎？47、 May I take the glasses away?我可以撤下杯子嗎？48、 May I clean your table now?請問我能清理餐桌嗎？49、 Would you l

12、ike me to clear your table?請問您需要我幫您收拾一下餐桌嗎？致歉50、I am terribly sorry for such a mistake.我為這樣的錯誤向您道歉。51、 Iam terribly sorry,sir/madam. I must apologize.實在對不起，先生/女士，我很抱歉。52、 Is there anything else I can do?我能為您做些什么呢？53、 I would like to apologize once again我再次向您鄭重道歉。54、 I am sorry ,sir/madam. I did not

13、notice.對不起，先生/女士，我沒有注意。55、 I am sorry ,sir/madam. I ll change it right away.對不起，先生/女士，我馬上給您換掉。56、 Thank you for bringing this matter to our attention .感謝您讓這件事引起我們的注意。57、 Iam sorry. The dish shall be replaced immediately.對不起，這道菜將立即被換掉。58、 Iam sorry ,but we are glad you pointed this out to us.對不起，但我們很

14、高興您向我們指正出來。59、 I am terribly sorry. This is our usual standard. 我很抱歉，這不是我們通航的水準。結帳60、 Would you like to have the bill now?請問您是現在結帳嗎？61、 Would you like to pay cash or by credit card?請問您是付先進還是用信用卡？62、 Would you like the amount on the same bill or separately?請問您們是分帳單還是合在一起？63、 Iam sorry. I shall add it

15、 up again,sir/madam.對不起，我將再算一遍，先生/女士。64、 Iam sorry. Would you show me what is wrong?對不起，您能告訴我哪兒錯了嗎？65、 Excuse me,sir/madam. May I have your room key and room card對不起，您能告訴我您的房號并出示您的房卡嗎？66、 Excuse me,sir/madam. Would you please sign your name here?對不起，先生女士。請您在這兒簽名。67、 Iam sorry , sir/madam. Would you

16、please sign your name again?對不起，先生女士。請您再簽一次名好嗎？送客68、 Thank you , sir/madam. We hope to see you again.感謝光臨，先生/女士，希望再次為您服務。69、 Glad you enjoyed your meal . Good-bye.很高興您用餐愉快，再見。70、 Thank you very much. Have a nice day/evening.十分感謝，祝您有個愉快的夜晚71、 We hope to serve you again, sir/madam. Good night.希望再次為您服務

17、，晚安。西餐廳英語常用詞匯（一）、西餐餐具用品主菜刀 Dinner Knife 咖啡杯 Coffee cup主菜叉 Dinner Fork 咖啡勺 Coffee spoon 湯勺 Soup Spoon 銀餐具 Silver ware頭盆刀 Starter Knife 玻璃器皿 Glass ware 頭盆叉 Starter Fork 冰水壺 Pitcher甜品叉 Dessert Fork 葡萄酒籃 Wine basket甜品勺 Dessert Spoon 墊布Silent Cloth、 Table Cloth Mat黃油刀 Butter Knife 裝飾臺布 Top Cloth蝸牛夾 Snail

18、 Tongs 圍嘴 Apron蝸牛叉 Snail Fork 桌裙Table Skirt海鮮叉 Cocktail Fork “十”字形臺布 Table Runner龍蝦簽 Lobster Stick 托盤墊巾Service Mat龍蝦鉗 Lobster Tong 服務布巾 Waiter Cleaning Cloth魚刀 Fish knife 套椅Chair Cover魚叉 fish fork 鹽和胡椒粉Salt and Pepper Shaker服務叉 service fork 冰水杯 Ice water glass服務勺 service spoon 白葡萄酒杯White wine glass蛋

19、糕叉 cake fork 紅葡萄酒杯 Red wine glass牛排刀 steak knife 香檳杯 Champagne glass切肉刀 carving knife 燭臺 Candle stick糖夾 sugar tong 席次卡Place card冰夾 ice tong 收據Recipet開瓶器 bottle opener 餐具柜Sideboard開塞器 corkscrew 抹布Pantry cloth主菜盆 Main Course Plate 托盤 Tray湯盆 Soup Plate 自助餐保溫鍋Buffet Warmer湯盅 Tureen 早餐蛋盅Boiled Stander湯杯

20、Soup Cup 服務手推車Service Trolley開胃品盤 Starter Plate 色拉車Salad Trolley甜點盤 Dessert Plate 甜品車Dessert Trolley面包盤 Bread Plate 奶酪車Cheese Trolley黃油碟 Butter Dish 餐后酒車Liqueur Trolley裝飾盤 Service Plate 燃焰車Oven Trolley咖啡具 coffee set 送餐車Transfer Trolley（二）、西餐常見的原料牛肉 Beef 牡牛 Bull水牛 Buffalo小牛Calf鹿Deer母牛Cow山羊Goat野兔Hare閹

21、牛OX胸肉Breast腹部肉、牛腩Brisket臀上肉Buttock近頸脊骨肉Chuck肉片Cutlet油脂Fat骨下肉、柳肉Fillet牛柳扒Fillet Shank羊排Lamb Chop瘦肉Lean 前腿Fore Leg腹下部的肉Flank后腿的下脛節Hind Shank前腿的下脛節Fore Shank肝Liver腰肉Loin羊肉Mutton豬排Pork Chop腰、肋骨Rib臀肉Rump臀上部的肉Round牛脊肉Sirloin牛扒Steak小牛Veal尾Tail牛腩Soft Plat火雞Turkey雄火雞Cock Turkey雌火雞Hen Turkey鳳尾魚Anchovy鱸魚Bass鳊魚

22、Bream青魚Herring比目魚Flounder大比目魚Halibut龍蝦Lobster耗Oyster大蝦Prawns小蝦Shrimp海螺Sea Wheck蟹Crab蝸牛Snail墨魚Cuttle Fish金槍魚Tunny鱈魚Haddock三文魚Salmon沙丁魚Sardine鱒魚Trout龍魚Sole蘆筍Asparagus青蘆筍Green A sparagus朝鮮 Artichoke Globe紅菜頭Beet root黑扁豆Black Lentil芥蘭花Broccoli椰菜花Brussels Sprouts牛油豆Butter Bean胡蘿卜Carrot生菜Lettuce白菌、蘑菇Mushr

23、oom洋蔥Onion菠菜Spinach小青豆Sugar Peas南瓜Pumpikin青瓜、黃瓜Cucumber白色的地下菌White Truffles番莞荽Parsley（三）、西式烹飪常用的配料甜胡椒Allspice八角Anise玉掛Cinnamon丁香Clove桂皮Cassia薄荷Peppermint小豆蔻Cardamon胡荽Cardamon咖啡醬Curry Paste姜粉Ginger Power小茴香Cumin月桂葉Bay Leaf豆蔻花Mace玻璃苣Borage芥末Mustard紅花粉Saffron牛膝草Marjoram黃姜粉Tumeric白胡椒White Pepper黑胡椒Black

24、 Pepper粗胡椒Coarse Pepper花胡椒Cayenne Pepper魚椒粉Isinglass橄欖油 Olive Oil椰油Coconut Oil人造黃油Margarine麥片Rolled Oats谷類Cereal粟米片Corn Flakes提子核麥片Grapenuts麥粥Porridge泡米Puffed Wheat全麥粉Graham Flour（四）、西餐常用的水果蘋果 Apple杏、黃梅Apricot鱈梨Avocado香蕉Banada面包果Bread Fruit楊桃Carambola烏梅Damson葡萄Grape榴蓮Durin番石榴Guava青梅Greengage蜜瓜 Honey

25、 dew Melon荔枝Lychee檸檬Lemon芒果Mango西瓜Water-melon橄欖Olive 木瓜Papaya西柚Grapefruit菠蘿Pineapple梅子Plum桃Peach橙Orange服務用語（一）、受理預定Always confrim facts-the number of persons,the time ,the date ,special requirement ect.Good morning /afternoon/evening .(The name of the restaurant and your name)May Ihelp you ?早上（下午、晚上

26、）好，（自報餐廳名），我能為您做些什么？How mang persons are there in your party ,sir/madam?請問共有多少人用餐，先生/女士？What time would you like to arrive?請問你們幾點鐘到？May I have your name ,please?請問您的姓名？Could you spell that for me ,please?請您拼讀一下您的姓名好嗎？May I take your telephone number,please?可以留下您的電話號碼嗎？Is there anything special you w

27、ould like us to prepare,sir/madam?請問您有什么特殊要求需要我們做準備的，先生/女士？I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我們餐廳只能為您留桌到晚上8：00If you have any further requirements,please let us know.如果您有什么要求，請通知我們。（二）問候客人To show the guests hw please you are to see them . Use guests name

28、if you know,to personalize the contact.Good morning /afternoon/evening .Welcom to our restaurant.早上（中午、晚上）好，歡迎光臨。May I help you ,sir/madam?我能為您做什么？Do you have a restaurantion,sir/madam?請問您有預定嗎？先生/女士How many persons are there in your party,sir/madam.請問共有多少人來用餐，先生/女士？This way please,sir/madam請這邊走，先生/女

29、士（三）請客人等候Show the guests that you are concerned. It is important that they do not feel ignored.Iam sorry, sir/madam.We do not have a table free now .Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.對不起，先生/女士。我們現在沒有空餐桌，請您在酒吧稍等一下，好嗎？一有空桌，我們酒會立即通知您。We are rather f

30、ull this evening .Would you care to wait for a while?我們今晚客滿了，您不介意稍等片刻嗎？Iam sorry to keep you waiting ,sir/madam.對不起，先生/女士，讓您久等了。Ido apologize for the delay對不起耽擱了這么久。（四）對餐桌不滿意 Iam sorry, sir/madam.Would you care to follow me to another table?對不起，先生/女士，請隨我去另一張餐桌。Which would you prefer, here by the win

31、dow or near the door?您是愿意靠窗坐呢，還是靠門坐？Iam sorry, sir/madam. All the tables by the window are occupied.對不起，先生/女士，所有靠窗的餐桌都滿了。Is this table fine with you ,sir/madam?請問您對這張餐桌滿意嗎？先生/女士？（五）、預定的餐桌被客人占了向預定的客人道歉并且通知他餐桌一般為客人留座15分鐘，并在客人預定時告知We will have another table ready immediately.我們立刻會準備好另一張餐桌。Sorry for the

32、 inconvenience.Would you care for a drink at the bar?很抱歉給您帶來了不便，請您在酒吧喝一杯好嗎？Would you like to sit here ,sir/madam?您介意坐在這兒嗎？先生/女士？Excuse me ,sir/madam.there has been a mistake ,please wait a moment and Iwill check.對不起，先生/女士，一定是哪兒出了問題，請稍等一會兒，我這就查一下。（六）、展示菜單再次向客人表示感謝并立刻呈遞菜單，協助客人看菜單，并推銷廚師長特選Here is the m

33、eue for you ,sir/madam.這是您的菜單，先生/女士。We have an excellent black pepper steak today我們今天有上好的黑椒牛排。May I suggest you try the king prawn,the chef recommends it.我能向您推薦廚師特選扒大蝦？If you need any help ,please call me.如果您在用餐時有什么問題，請告訴我。（七）、點菜服務時刻關注客人，請不要將菜單給客人后不管，過30分鐘后才點菜，注意客人的身體語言，他們可能在暗示需要您的服務，盡力向客人推銷菜品。Are y

34、ou ready to order now?請問可以為您點菜了嗎？Are you being helped ,sir/madam?請問有服務員為您服務嗎？How would you like your steak cooked(done)?(rare/medium rare/medium/medium well /well done)請問您的牛排需要幾成熟？Would you like your eggs sunny side up ?請問您的雞蛋是單面煎嗎？Would you like your bacon crisp?請問您的咸肉需要煎一下嗎？Would you like toast,cr

35、oissants or rolls?請問您是要烤土司呢，牛角包好是小圓面包？Would you like tea or coffee?請問您是要咖啡或是茶？Would youlike Chinese or English black tea ?請問您是要中國綠茶還是英國紅茶？What kind of fruit would you like?請問您是用哪種水果？Would you like to have soup first?請問您需要頭盤嗎？What sort of appetizer would you like?請問您是需要哪種頭盤？Would you like some hors d

36、oeuvres?請問是先用湯嗎？Would you like to have the Table Dhotel or A La Carte menu?請問您是用套餐呢還是零點？Would you like some cakes?請問您用點甜點嗎？Would you like your coffee with or without cream?請問您的咖啡要不要加奶？Would you like some more ?請問您還需要點別的嗎？What sort of side-dish would you like ?請問您想配什么吃？May I suggset our Parma ham?Its

37、 very nice.我能向您推薦派瑪火腿?嗎味道好極了。The chefs special today is vegetable with green peas?今天廚師長特選是青豆蔬菜。May I recommend the shrimps sauted with green peas?我們向您推薦蝦仁炒青豆嗎?If you dont mind ,may I recommend the vegetable with crab meat?如果您不介意，我向您推薦蟹肉蔬菜嗎？If possible ,we ll be pleased to meet your wish .Ill check w

38、ith the supervisor and the chef.如果可能，我們十分高興能滿足您的需求，我將和主管和廚師長聯絡Im afraid we do not have the dish now .May I suggest something else?。對不起，恐怕我們沒有這個菜，我可以向您推薦別的嗎？Im terribly sorry ,sir/madam.This dish has been sold out .May I offer you the Steak Diane instead? 我十分抱歉，先生/女士。這道菜已經賣完。我能向您推薦戴安娜牛排嗎？Im afraid it

39、s not on the meue this evening .恐怕這道菜今晚售缺。Im terribly sorry ,sir/madam. We dont have any now.對不起，先生/女士。這道菜已經賣完了。（八）、推薦飲料Offering guests drink before their meal will show attentiveness and increase sales. Extra sales mean extra profit.Would you care for somethng to drink before your meal?您在用餐前需要用些飲料嗎

40、？Would you like to see the drink/wine list?您是否要看飲料/佐餐酒單？May I suggest Tsingtao Beer with your meal? It does well with it.我可以向您推薦青島啤酒配餐嗎？它非常合適。I suggest Chinese mineral water if you would like something refreshing .如果您需要一些清新的飲料，我向您推銷中國礦泉水？Would you care for a liqueur or brandy?您喝一些利口酒或白蘭地嗎？Would you

41、care for an aperitif?您介意喝一些開胃酒嗎？What kind of wine do you prefer ?May I recommend Chinese Mao Tai?請問您是喝哪種葡萄酒？我能腿中國的茅臺嗎？We have a special drink promotion this evening,may I suggest the Five Star Beer?今晚我們有一種特別推薦飲料，五星啤酒怎么樣？We have excellent Chinese red wine which I can recommend.我們可以向您推薦口感幼稚的中國紅葡萄酒。（九）

42、、時刻關注客人Check that the guests have everything they need i. e. ashtry, salt, pepper, sugar, toothpick.Is everything to your satisfaction?請問您對一切還滿意嗎？Is everything all right with your meal?請問您對用餐還滿意嗎？Would you care for another drink?請問您還需要一杯飲料嗎？Would you like any more water?請問您還需要加些冰水嗎？Can I bring you a

43、nything else?請問您還需要我為您提供些什么嗎？Is there anything that I can do for you ?我還能為您做些什么嗎？（十）、處理投訴The guests must be satisfied at all times. If the complaints is justified , then take the dish off the bill altogether. Do not necessarily insist on a compensation,as this may appear acheap way of dismissing the

44、 matter. . We want to stand for quality,so we are glad to receive criticism. All complaints should be dealt with internally whenever possible.Iam sorry, sir/madam. I ll change it right away.對不起先生/女士，我馬上給您換掉。Thank you for bring this matter to our attention.感謝您讓這件事引起我們的注意Iam sorry. The dish shall be r

45、eplace immediately.對不起，這道菜將立即被換掉Iam sorry, but we are glad you pointed this out to us.對不起，但我們很高興您向我們指正出來Please accept our apologizes.請接受我們的道歉I m terrible sorry. This is not our usual standard.我很抱歉，這不是我們通常的水準（十一）、甜品服務Would you like dessert now?請問您現在需要甜點嗎？Would you like to see the dessert menu,sir/mad

46、am?先生，請問您需要看看甜點單嗎？Which would you lik prefer,sir/madam. The dessert or the cheese?請問您是需要甜品還是奶酪？（十二）、呈遞賬單Never give the bill to the guests by telling them loudly how much the expense is. Otherwise you may put the guests into an embarrassment situation.Excuse me ,sir/madam .Here is your bill.對不起，先生/女士，這是您的帳單Wo