1、?商務(wù)英語書信寫作?目 錄 TOC h z t BT1,1,BT2,2,BT3,3 HYPERLINK l _Toc163626490 第二章 商務(wù)業(yè)務(wù)信函范例 PAGEREF _Toc163626490 h 10 HYPERLINK l _Toc163626491 第一節(jié) 資信調(diào)查函 PAGEREF _Toc163626491 h 10 HYPERLINK l _Toc163626492 1.咨詢函 PAGEREF _Toc163626492 h 10 HYPERLINK l _Toc163626493 2.向銀行查詢新客戶資信情況 PAGEREF _Toc163626493 h 10 HY

2、PERLINK l _Toc163626494 3.向客戶查詢信用及經(jīng)營情況 PAGEREF _Toc163626494 h 10 HYPERLINK l _Toc163626495 4.帶附表的資信調(diào)查函 PAGEREF _Toc163626495 h 11 HYPERLINK l _Toc163626496 5.資信調(diào)查有利回函，并給予建議 PAGEREF _Toc163626496 h 11 HYPERLINK l _Toc163626497 6.信用調(diào)查有利回函，告知敬請(qǐng)放心 PAGEREF _Toc163626497 h 11 HYPERLINK l _Toc163626498 7.

3、資信調(diào)查不利回函，告知管理不善 PAGEREF _Toc163626498 h 12 HYPERLINK l _Toc163626499 8.信用調(diào)查不利回函，告知經(jīng)濟(jì)信用不佳 PAGEREF _Toc163626499 h 12 HYPERLINK l _Toc163626500 9.說明無法提供確切意見而致歉 PAGEREF _Toc163626500 h 12 HYPERLINK l _Toc163626501 10.請(qǐng)求老客戶作為資信證人 PAGEREF _Toc163626501 h 13 HYPERLINK l _Toc163626502 11.要求對(duì)方提供資信資料 PAGEREF

4、 _Toc163626502 h 13 HYPERLINK l _Toc163626503 12.同意試銷前的資信要求 PAGEREF _Toc163626503 h 13 HYPERLINK l _Toc163626504 第二節(jié) 促 銷 函 PAGEREF _Toc163626504 h 14 HYPERLINK l _Toc163626505 1.傳感剃須刀廣告海報(bào) PAGEREF _Toc163626505 h 14 HYPERLINK l _Toc163626506 2.男用 喱宣傳海報(bào) PAGEREF _Toc163626506 h 14 HYPERLINK l _Toc16362

5、6507 3.香波的報(bào)紙廣告 PAGEREF _Toc163626507 h 14 HYPERLINK l _Toc163626508 4.便攜式小型冰箱宣傳冊(cè) PAGEREF _Toc163626508 h 15 HYPERLINK l _Toc163626509 5.推薦地毯 PAGEREF _Toc163626509 h 16 HYPERLINK l _Toc163626510 6.推薦替代品 PAGEREF _Toc163626510 h 16 HYPERLINK l _Toc163626511 7.推薦新產(chǎn)品 PAGEREF _Toc163626511 h 17 HYPERLINK

6、l _Toc163626512 8.一般性推銷 PAGEREF _Toc163626512 h 17 HYPERLINK l _Toc163626513 9.描述產(chǎn)品 PAGEREF _Toc163626513 h 17 HYPERLINK l _Toc163626514 10.寫給不經(jīng)常聯(lián)系的客戶 PAGEREF _Toc163626514 h 18 HYPERLINK l _Toc163626515 11.推銷教育課程 PAGEREF _Toc163626515 h 18 HYPERLINK l _Toc163626516 12.推銷會(huì)議場所 PAGEREF _Toc163626516 h

7、 19 HYPERLINK l _Toc163626517 13.向老客戶推銷新產(chǎn)品 PAGEREF _Toc163626517 h 19 HYPERLINK l _Toc163626518 14.為商貿(mào)指南征集廣告 PAGEREF _Toc163626518 h 20 HYPERLINK l _Toc163626519 第三節(jié) 建立貿(mào)易關(guān)系 PAGEREF _Toc163626519 h 20 HYPERLINK l _Toc163626520 1.親抵進(jìn)行業(yè)務(wù)調(diào)查 PAGEREF _Toc163626520 h 20 HYPERLINK l _Toc163626521 2.咨詢信 PAGE

8、REF _Toc163626521 h 20 HYPERLINK l _Toc163626522 3.表達(dá)建立業(yè)務(wù)關(guān)系的意愿 PAGEREF _Toc163626522 h 21 HYPERLINK l _Toc163626523 4.參觀展位后要求建立貿(mào)易關(guān)系 PAGEREF _Toc163626523 h 21 HYPERLINK l _Toc163626524 5.通過自薦信建立商務(wù)關(guān)系 PAGEREF _Toc163626524 h 21 HYPERLINK l _Toc163626525 6.要求推薦客戶 PAGEREF _Toc163626525 h 22 HYPERLINK l

9、_Toc163626526 7.由朋友介紹的公司 PAGEREF _Toc163626526 h 22 HYPERLINK l _Toc163626527 8.從廣告中得知客戶信息 PAGEREF _Toc163626527 h 22 HYPERLINK l _Toc163626528 9.索取資料 PAGEREF _Toc163626528 h 23 HYPERLINK l _Toc163626529 10.寄送資料 PAGEREF _Toc163626529 h 23 HYPERLINK l _Toc163626530 11.與過去有貿(mào)易往來的公司恢復(fù)聯(lián)系 PAGEREF _Toc1636

10、26530 h 23 HYPERLINK l _Toc163626531 12.尋求電子制品合作伙伴 PAGEREF _Toc163626531 h 24 HYPERLINK l _Toc163626532 13.尋求紡織品貿(mào)易伙伴 PAGEREF _Toc163626532 h 24 HYPERLINK l _Toc163626533 14.進(jìn)口商與出口商的聯(lián)絡(luò)信 PAGEREF _Toc163626533 h 25 HYPERLINK l _Toc163626534 15.出口商與進(jìn)口商的聯(lián)絡(luò)信 PAGEREF _Toc163626534 h 25 HYPERLINK l _Toc1636

11、26535 16.接受建立業(yè)務(wù)關(guān)系函 PAGEREF _Toc163626535 h 25 HYPERLINK l _Toc163626536 17.拒絕建立業(yè)務(wù)關(guān)系函 PAGEREF _Toc163626536 h 25 HYPERLINK l _Toc163626537 18.回函拒絕申請(qǐng)交易 PAGEREF _Toc163626537 h 26 HYPERLINK l _Toc163626538 19.要求對(duì)方刊登推銷廣告 PAGEREF _Toc163626538 h 26 HYPERLINK l _Toc163626539 20.索取樣品 PAGEREF _Toc163626539

12、h 26 HYPERLINK l _Toc163626540 21.請(qǐng)求擔(dān)任獨(dú)家代理 PAGEREF _Toc163626540 h 27 HYPERLINK l _Toc163626541 22.拒絕對(duì)方擔(dān)任獨(dú)家代理 PAGEREF _Toc163626541 h 27 HYPERLINK l _Toc163626542 23.同意對(duì)方擔(dān)任獨(dú)家代理 PAGEREF _Toc163626542 h 27 HYPERLINK l _Toc163626543 24.物色代理商 PAGEREF _Toc163626543 h 28 HYPERLINK l _Toc163626544 25.歡送新代理

13、商 PAGEREF _Toc163626544 h 28 HYPERLINK l _Toc163626545 26.要求試銷 PAGEREF _Toc163626545 h 28 HYPERLINK l _Toc163626546 27.同意試銷 PAGEREF _Toc163626546 h 29 HYPERLINK l _Toc163626547 第四節(jié) 價(jià)格談判 PAGEREF _Toc163626547 h 29 HYPERLINK l _Toc163626548 1.第一次詢價(jià) PAGEREF _Toc163626548 h 29 HYPERLINK l _Toc163626549

14、2.答復(fù)第一次詢價(jià) PAGEREF _Toc163626549 h 29 HYPERLINK l _Toc163626550 3.詢問價(jià)格與優(yōu)惠條款 PAGEREF _Toc163626550 h 30 HYPERLINK l _Toc163626551 4.答復(fù)價(jià)格，告知優(yōu)惠條款 PAGEREF _Toc163626551 h 30 HYPERLINK l _Toc163626552 5.問詢到岸價(jià)格 PAGEREF _Toc163626552 h 30 HYPERLINK l _Toc163626553 6.答復(fù)價(jià)格并告知細(xì)節(jié) PAGEREF _Toc163626553 h 31 HYPE

15、RLINK l _Toc163626554 7.中國進(jìn)口商詢盤 PAGEREF _Toc163626554 h 31 HYPERLINK l _Toc163626555 8.報(bào)同類產(chǎn)品虛盤 PAGEREF _Toc163626555 h 31 HYPERLINK l _Toc163626556 9.提供代用品報(bào)盤 PAGEREF _Toc163626556 h 32 HYPERLINK l _Toc163626557 10. 報(bào)實(shí)價(jià) PAGEREF _Toc163626557 h 32 HYPERLINK l _Toc163626558 11.最優(yōu)惠報(bào)價(jià) PAGEREF _Toc1636265

16、58 h 32 HYPERLINK l _Toc163626559 12.中國出口商報(bào)盤 PAGEREF _Toc163626559 h 33 HYPERLINK l _Toc163626560 13.國外出口商回復(fù)詢盤 PAGEREF _Toc163626560 h 33 HYPERLINK l _Toc163626561 14.答復(fù)網(wǎng)上詢盤 PAGEREF _Toc163626561 h 33 HYPERLINK l _Toc163626562 15.報(bào)虛盤 PAGEREF _Toc163626562 h 34 HYPERLINK l _Toc163626563 16.報(bào)實(shí)盤 PAGERE

17、F _Toc163626563 h 35 HYPERLINK l _Toc163626564 17.折價(jià)優(yōu)惠 PAGEREF _Toc163626564 h 35 HYPERLINK l _Toc163626565 18.回復(fù)只能維持現(xiàn)價(jià) PAGEREF _Toc163626565 h 35 HYPERLINK l _Toc163626566 19.加價(jià)前優(yōu)惠大客戶 PAGEREF _Toc163626566 h 36 HYPERLINK l _Toc163626567 20.還盤函 PAGEREF _Toc163626567 h 36 HYPERLINK l _Toc163626568 21

18、.返還盤函 PAGEREF _Toc163626568 h 37 HYPERLINK l _Toc163626569 22.接受價(jià)格函 PAGEREF _Toc163626569 h 37 HYPERLINK l _Toc163626570 23.漲價(jià)通知函 PAGEREF _Toc163626570 h 37 HYPERLINK l _Toc163626571 24.說明漲價(jià)原因 PAGEREF _Toc163626571 h 38 HYPERLINK l _Toc163626572 25.詢價(jià)函 PAGEREF _Toc163626572 h 38 HYPERLINK l _Toc1636

19、26573 26.對(duì)詢價(jià)函的回函 PAGEREF _Toc163626573 h 38 HYPERLINK l _Toc163626574 27.價(jià)目表范例 PAGEREF _Toc163626574 h 39 HYPERLINK l _Toc163626575 28.回函拒絕還盤 PAGEREF _Toc163626575 h 39 HYPERLINK l _Toc163626576 第五節(jié) 訂 貨 PAGEREF _Toc163626576 h 39 HYPERLINK l _Toc163626577 1.訂單樣本 PAGEREF _Toc163626577 h 39 HYPERLINK

20、l _Toc163626578 2.電子郵件訂單 PAGEREF _Toc163626578 h 40 HYPERLINK l _Toc163626579 3.正式訂購函 PAGEREF _Toc163626579 h 40 HYPERLINK l _Toc163626580 4.附寄訂單的信函 PAGEREF _Toc163626580 h 40 HYPERLINK l _Toc163626581 5.通知接受訂單 PAGEREF _Toc163626581 h 41 HYPERLINK l _Toc163626582 6.確認(rèn)訂單 PAGEREF _Toc163626582 h 41 HY

21、PERLINK l _Toc163626583 7.試購函 PAGEREF _Toc163626583 h 41 HYPERLINK l _Toc163626584 8.確認(rèn)收到訂單 PAGEREF _Toc163626584 h 41 HYPERLINK l _Toc163626585 9.使用現(xiàn)金支票下訂單 PAGEREF _Toc163626585 h 42 HYPERLINK l _Toc163626586 10.使用交貨付款方式下訂單 PAGEREF _Toc163626586 h 42 HYPERLINK l _Toc163626587 11.使用信用卡訂貨 PAGEREF _To

22、c163626587 h 42 HYPERLINK l _Toc163626588 12.通知有貨，準(zhǔn)備發(fā)運(yùn) PAGEREF _Toc163626588 h 43 HYPERLINK l _Toc163626589 13.通知訂貨方暫無存貨 PAGEREF _Toc163626589 h 43 HYPERLINK l _Toc163626590 14.通知無法供貨 PAGEREF _Toc163626590 h 43 HYPERLINK l _Toc163626591 15.通知不能供全部貨物 PAGEREF _Toc163626591 h 43 HYPERLINK l _Toc1636265

23、92 16.建議同類型其他產(chǎn)品 PAGEREF _Toc163626592 h 44 HYPERLINK l _Toc163626593 17.無法接受替代品 PAGEREF _Toc163626593 h 44 HYPERLINK l _Toc163626594 18.拒絕接受訂單 PAGEREF _Toc163626594 h 45 HYPERLINK l _Toc163626595 19.對(duì)貨物滿意，再一次訂貨 PAGEREF _Toc163626595 h 45 HYPERLINK l _Toc163626596 20.索取樣品函 PAGEREF _Toc163626596 h 45

24、HYPERLINK l _Toc163626597 21.同意送付樣品函 PAGEREF _Toc163626597 h 46 HYPERLINK l _Toc163626598 22.回函拒絕送付樣品 PAGEREF _Toc163626598 h 46 HYPERLINK l _Toc163626599 23.訂貨函 PAGEREF _Toc163626599 h 46 HYPERLINK l _Toc163626600 24.回函接受訂貨 PAGEREF _Toc163626600 h 46 HYPERLINK l _Toc163626601 25.拒絕訂單并推薦代替品 PAGEREF

25、_Toc163626601 h 47 HYPERLINK l _Toc163626602 26.催促下訂單 PAGEREF _Toc163626602 h 47 HYPERLINK l _Toc163626603 第六節(jié) 付 款 PAGEREF _Toc163626603 h 47 HYPERLINK l _Toc163626604 1.付款條款 PAGEREF _Toc163626604 h 47 HYPERLINK l _Toc163626605 2.開立匯票以支付裝運(yùn)費(fèi) PAGEREF _Toc163626605 h 48 HYPERLINK l _Toc163626606 3.要求變更

26、匯票日期 PAGEREF _Toc163626606 h 48 HYPERLINK l _Toc163626607 4.要求對(duì)方開立包括各種費(fèi)用的匯票 PAGEREF _Toc163626607 h 48 HYPERLINK l _Toc163626608 5.要求連同匯票寄來裝船文件 PAGEREF _Toc163626608 h 48 HYPERLINK l _Toc163626609 6.同意變更匯票的付款條件 PAGEREF _Toc163626609 h 48 HYPERLINK l _Toc163626610 7.要求寄送裝運(yùn)的匯票及提單 PAGEREF _Toc163626610

27、 h 49 HYPERLINK l _Toc163626611 8.通知對(duì)方愿意接受匯票 PAGEREF _Toc163626611 h 49 HYPERLINK l _Toc163626612 9.通知接受匯票，并要求迅速履行訂貨 PAGEREF _Toc163626612 h 49 HYPERLINK l _Toc163626613 10.要求接受匯票并付款 PAGEREF _Toc163626613 h 49 HYPERLINK l _Toc163626614 11.提議變更付款條件 PAGEREF _Toc163626614 h 49 HYPERLINK l _Toc163626615

28、 12.建議使用見票后30天應(yīng)付的信用證支付 PAGEREF _Toc163626615 h 50 HYPERLINK l _Toc163626616 13.要求更易于接受的付款條款 PAGEREF _Toc163626616 h 50 HYPERLINK l _Toc163626617 14.容許改變付款方式 PAGEREF _Toc163626617 h 50 HYPERLINK l _Toc163626618 15.要求銀行開立信用證 PAGEREF _Toc163626618 h 50 HYPERLINK l _Toc163626619 16.索取形式發(fā)票 PAGEREF _Toc16

29、3626619 h 51 HYPERLINK l _Toc163626620 17.寄送形式發(fā)票 PAGEREF _Toc163626620 h 51 HYPERLINK l _Toc163626621 18.付款通知 PAGEREF _Toc163626621 h 51 HYPERLINK l _Toc163626622 19.告知付款賬戶 PAGEREF _Toc163626622 h 52 HYPERLINK l _Toc163626623 20.通知收到付款 PAGEREF _Toc163626623 h 52 HYPERLINK l _Toc163626624 21.回函拒絕對(duì)方付款

30、方式 PAGEREF _Toc163626624 h 52 HYPERLINK l _Toc163626625 22.接受對(duì)方付款方式 PAGEREF _Toc163626625 h 53 HYPERLINK l _Toc163626626 第七節(jié) 催 款 PAGEREF _Toc163626626 h 53 HYPERLINK l _Toc163626627 1.提醒欠款事宜 PAGEREF _Toc163626627 h 53 HYPERLINK l _Toc163626628 2.詢問還款事宜 PAGEREF _Toc163626628 h 53 HYPERLINK l _Toc1636

31、26629 3.客氣的催款函 PAGEREF _Toc163626629 h 53 HYPERLINK l _Toc163626630 4.詢問未果，再次請(qǐng)求還款 PAGEREF _Toc163626630 h 54 HYPERLINK l _Toc163626631 5.用對(duì)方信用情況提醒對(duì)方 PAGEREF _Toc163626631 h 54 HYPERLINK l _Toc163626632 6.要求結(jié)清余額 PAGEREF _Toc163626632 h 54 HYPERLINK l _Toc163626633 7.要求付款，并付上新發(fā)票 PAGEREF _Toc163626633

32、h 54 HYPERLINK l _Toc163626634 8.三度索取欠款 PAGEREF _Toc163626634 h 54 HYPERLINK l _Toc163626635 9.再一次催款 PAGEREF _Toc163626635 h 55 HYPERLINK l _Toc163626636 10.寄出欠款賬單 PAGEREF _Toc163626636 h 55 HYPERLINK l _Toc163626637 11.再度索取欠款 PAGEREF _Toc163626637 h 55 HYPERLINK l _Toc163626638 12.告知賬戶資金缺乏 PAGEREF

33、_Toc163626638 h 56 HYPERLINK l _Toc163626639 13.答復(fù)客戶延期付款要求 PAGEREF _Toc163626639 h 56 HYPERLINK l _Toc163626640 14.正式電文催款 PAGEREF _Toc163626640 h 56 HYPERLINK l _Toc163626641 15.已通知律師起訴 PAGEREF _Toc163626641 h 56 HYPERLINK l _Toc163626642 16.最后通牒 PAGEREF _Toc163626642 h 57 HYPERLINK l _Toc163626643

34、17.付款致謝函 PAGEREF _Toc163626643 h 57 HYPERLINK l _Toc163626644 第八節(jié) 包裝、裝運(yùn)和交貨 PAGEREF _Toc163626644 h 57 HYPERLINK l _Toc163626645 1.說明發(fā)貨流程 PAGEREF _Toc163626645 h 57 HYPERLINK l _Toc163626646 2.關(guān)于包裝要求 PAGEREF _Toc163626646 h 57 HYPERLINK l _Toc163626647 3.洽談包裝 PAGEREF _Toc163626647 h 58 HYPERLINK l _T

35、oc163626648 4.告知已裝運(yùn) PAGEREF _Toc163626648 h 58 HYPERLINK l _Toc163626649 5.要求裝船時(shí)間 PAGEREF _Toc163626649 h 58 HYPERLINK l _Toc163626650 6.通知發(fā)運(yùn)貨物 PAGEREF _Toc163626650 h 59 HYPERLINK l _Toc163626651 7.通知貨物抵達(dá) PAGEREF _Toc163626651 h 59 HYPERLINK l _Toc163626652 8.委托裝船 PAGEREF _Toc163626652 h 59 HYPERLI

36、NK l _Toc163626653 9.指定木箱包裝的材料及規(guī)格 PAGEREF _Toc163626653 h 60 HYPERLINK l _Toc163626654 10.指定包裝的材料、重量及嘜頭 PAGEREF _Toc163626654 h 60 HYPERLINK l _Toc163626655 11.對(duì)包裝箱長度、嘜頭的指示 PAGEREF _Toc163626655 h 60 HYPERLINK l _Toc163626656 12.對(duì)機(jī)器包裝的詳細(xì)指示 PAGEREF _Toc163626656 h 60 HYPERLINK l _Toc163626657 13.海運(yùn)包裝

37、的詳細(xì)指示 PAGEREF _Toc163626657 h 60 HYPERLINK l _Toc163626658 14.請(qǐng)注意包裝，并減少費(fèi)用 PAGEREF _Toc163626658 h 61 HYPERLINK l _Toc163626659 15.免費(fèi)再包裝 PAGEREF _Toc163626659 h 61 HYPERLINK l _Toc163626660 16.告知對(duì)方包裝無誤，要求以保費(fèi)彌補(bǔ)損失 PAGEREF _Toc163626660 h 61 HYPERLINK l _Toc163626661 17.告知對(duì)方已按照指示包裝并交付船運(yùn) PAGEREF _Toc1636

38、26661 h 61 HYPERLINK l _Toc163626662 18.通知對(duì)方轉(zhuǎn)讓裝船文件的銀行 PAGEREF _Toc163626662 h 62 HYPERLINK l _Toc163626663 19.通知對(duì)方已寄出裝船文件 PAGEREF _Toc163626663 h 62 HYPERLINK l _Toc163626664 20.運(yùn)送數(shù)量缺乏，要求抓緊裝運(yùn) PAGEREF _Toc163626664 h 62 HYPERLINK l _Toc163626665 21.因須取得特殊許可，故延遲裝運(yùn) PAGEREF _Toc163626665 h 62 HYPERLINK

39、l _Toc163626666 22.要求更改目的港 PAGEREF _Toc163626666 h 62 HYPERLINK l _Toc163626667 23.因生產(chǎn)設(shè)備的改良，提前交貨 PAGEREF _Toc163626667 h 63 HYPERLINK l _Toc163626668 24.對(duì)延誤裝運(yùn)而不滿 PAGEREF _Toc163626668 h 63 HYPERLINK l _Toc163626669 25.因延誤裝運(yùn)而致歉 PAGEREF _Toc163626669 h 63 HYPERLINK l _Toc163626670 26.收條 PAGEREF _Toc16

40、3626670 h 63 HYPERLINK l _Toc163626671 27.告知對(duì)方貨品抵達(dá)，隨函附上支票 PAGEREF _Toc163626671 h 64 HYPERLINK l _Toc163626672 28.裝運(yùn)申請(qǐng)書 PAGEREF _Toc163626672 h 64 HYPERLINK l _Toc163626673 29.裝貨單 PAGEREF _Toc163626673 h 64 HYPERLINK l _Toc163626674 30.裝箱單樣本 PAGEREF _Toc163626674 h 64 HYPERLINK l _Toc163626675 31.托運(yùn)

41、人提供的情況 PAGEREF _Toc163626675 h 64 HYPERLINK l _Toc163626676 32.詢問裝運(yùn) PAGEREF _Toc163626676 h 64 HYPERLINK l _Toc163626677 33.催促裝運(yùn) PAGEREF _Toc163626677 h 65 HYPERLINK l _Toc163626678 34.告知已裝運(yùn) PAGEREF _Toc163626678 h 65 HYPERLINK l _Toc163626679 第九節(jié) 索賠與理賠 PAGEREF _Toc163626679 h 66 HYPERLINK l _Toc163

42、626680 1.投訴貨物質(zhì)量欠佳 PAGEREF _Toc163626680 h 66 HYPERLINK l _Toc163626681 2.投訴產(chǎn)品數(shù)量缺乏 PAGEREF _Toc163626681 h 66 HYPERLINK l _Toc163626682 3.投訴收到貨物與訂單不符 PAGEREF _Toc163626682 h 66 HYPERLINK l _Toc163626683 4.抱怨包裝不良 PAGEREF _Toc163626683 h 67 HYPERLINK l _Toc163626684 5.對(duì)所稱包裝不良的答復(fù) PAGEREF _Toc163626684 h

43、 67 HYPERLINK l _Toc163626685 6.首批到貨不合格，保存索賠權(quán) PAGEREF _Toc163626685 h 67 HYPERLINK l _Toc163626686 7.對(duì)商品質(zhì)量不滿，要求補(bǔ)救 PAGEREF _Toc163626686 h 67 HYPERLINK l _Toc163626687 8.處理質(zhì)量不滿的投訴 PAGEREF _Toc163626687 h 68 HYPERLINK l _Toc163626688 9.為送錯(cuò)商品致歉 PAGEREF _Toc163626688 h 68 HYPERLINK l _Toc163626689 10.為再

44、次寄錯(cuò)商品規(guī)格致歉 PAGEREF _Toc163626689 h 68 HYPERLINK l _Toc163626690 11.解釋雙方都有責(zé)任 PAGEREF _Toc163626690 h 69 HYPERLINK l _Toc163626691 12.調(diào)解客戶退貨 PAGEREF _Toc163626691 h 69 HYPERLINK l _Toc163626692 13.表示愿意調(diào)查事實(shí)真?zhèn)?PAGEREF _Toc163626692 h 70 HYPERLINK l _Toc163626693 14.調(diào)查后做進(jìn)一步回復(fù) PAGEREF _Toc163626693 h 70 HY

45、PERLINK l _Toc163626694 15.破例進(jìn)行理賠 PAGEREF _Toc163626694 h 70 HYPERLINK l _Toc163626695 16.拒絕理賠 PAGEREF _Toc163626695 h 71 HYPERLINK l _Toc163626696 17.說明包裝無誤，請(qǐng)對(duì)方向保險(xiǎn)公司索賠 PAGEREF _Toc163626696 h 71 HYPERLINK l _Toc163626697 18.因數(shù)量不一致，補(bǔ)運(yùn)替代品 PAGEREF _Toc163626697 h 71 HYPERLINK l _Toc163626698 19.通知對(duì)方運(yùn)去

46、替代品 PAGEREF _Toc163626698 h 71 HYPERLINK l _Toc163626699 20.說明愿意為不良品質(zhì)負(fù)責(zé)，并支付差額 PAGEREF _Toc163626699 h 72 HYPERLINK l _Toc163626700 21.針對(duì)索賠，指責(zé)對(duì)方訂貨錯(cuò)誤 PAGEREF _Toc163626700 h 72 HYPERLINK l _Toc163626701 22.應(yīng)付令人頭痛的客戶 PAGEREF _Toc163626701 h 72 HYPERLINK l _Toc163626702 23.改善效勞 PAGEREF _Toc163626702 h 7

47、2 HYPERLINK l _Toc163626703 第十節(jié) 商標(biāo)、說明書、合格證及合同樣本 PAGEREF _Toc163626703 h 73 HYPERLINK l _Toc163626704 1.白鶴牌鉛筆商標(biāo) PAGEREF _Toc163626704 h 73 HYPERLINK l _Toc163626705 2.長城牌地毯商標(biāo) PAGEREF _Toc163626705 h 73 HYPERLINK l _Toc163626706 3.鳳凰牌雙輪手扶拖拉機(jī)使用說明 PAGEREF _Toc163626706 h 73 HYPERLINK l _Toc163626707 4.叉

48、車使用說明書 PAGEREF _Toc163626707 h 74 HYPERLINK l _Toc163626708 5.牡丹牌648型收音機(jī)說明書 PAGEREF _Toc163626708 h 75 HYPERLINK l _Toc163626709 6.微型電子計(jì)算器使用說明書 PAGEREF _Toc163626709 h 76 HYPERLINK l _Toc163626710 7.安替司丁藥物使用說明書 PAGEREF _Toc163626710 h 77 HYPERLINK l _Toc163626711 8.太陽元?dú)獯褂谜f明書 PAGEREF _Toc163626711 h

49、 78 HYPERLINK l _Toc163626712 9.產(chǎn)品合格證 PAGEREF _Toc163626712 h 78 HYPERLINK l _Toc163626713 10.裝配合同 PAGEREF _Toc163626713 h 79 HYPERLINK l _Toc163626714 11.代理協(xié)議 PAGEREF _Toc163626714 h 80 HYPERLINK l _Toc163626715 12.補(bǔ)償貿(mào)易合同 PAGEREF _Toc163626715 h 82 HYPERLINK l _Toc163626716 第三章 商務(wù)通用公文及社交公文 PAGEREF

50、_Toc163626716 h 84 HYPERLINK l _Toc163626717 第一節(jié) 通告和啟事 PAGEREF _Toc163626717 h 84 HYPERLINK l _Toc163626718 1.開業(yè)通告 PAGEREF _Toc163626718 h 84 HYPERLINK l _Toc163626719 2.擴(kuò)張營業(yè)通告 PAGEREF _Toc163626719 h 84 HYPERLINK l _Toc163626720 3.設(shè)立分公司的通知 PAGEREF _Toc163626720 h 85 HYPERLINK l _Toc163626721 4.發(fā)布并購

51、消息 PAGEREF _Toc163626721 h 85 HYPERLINK l _Toc163626722 5.遷址通告 PAGEREF _Toc163626722 h 85 HYPERLINK l _Toc163626723 6.公司重組啟事 PAGEREF _Toc163626723 h 86 HYPERLINK l _Toc163626724 7.拆伙通告 PAGEREF _Toc163626724 h 86 HYPERLINK l _Toc163626725 8.招標(biāo)通告 PAGEREF _Toc163626725 h 86 HYPERLINK l _Toc163626726 9.

52、租賃考前須知 PAGEREF _Toc163626726 h 88 HYPERLINK l _Toc163626727 10.商品大拍賣海報(bào) PAGEREF _Toc163626727 h 88 HYPERLINK l _Toc163626728 11.消防演習(xí)通知 PAGEREF _Toc163626728 h 88 HYPERLINK l _Toc163626729 12.董事會(huì)會(huì)議通知及會(huì)議議程 PAGEREF _Toc163626729 h 88 HYPERLINK l _Toc163626730 13.開會(huì)通知 PAGEREF _Toc163626730 h 89 HYPERLINK

53、 l _Toc163626731 14.開業(yè)通告 PAGEREF _Toc163626731 h 89 HYPERLINK l _Toc163626732 15.增加新合伙人 PAGEREF _Toc163626732 h 89 HYPERLINK l _Toc163626733 16.合伙人退休 PAGEREF _Toc163626733 h 90 HYPERLINK l _Toc163626734 17.布告形式的通知 PAGEREF _Toc163626734 h 90 HYPERLINK l _Toc163626735 18.通知參觀取消 PAGEREF _Toc163626735 h

54、 90 HYPERLINK l _Toc163626736 19.商標(biāo)所有權(quán)通知 PAGEREF _Toc163626736 h 90 HYPERLINK l _Toc163626737 20.支票遺失 PAGEREF _Toc163626737 h 91 HYPERLINK l _Toc163626738 21.給顧客的通知 PAGEREF _Toc163626738 h 91 HYPERLINK l _Toc163626739 第二節(jié) 公司人事 PAGEREF _Toc163626739 h 91 HYPERLINK l _Toc163626740 1.晉升公告 PAGEREF _Toc1

55、63626740 h 91 HYPERLINK l _Toc163626741 2.調(diào)動(dòng)通知 PAGEREF _Toc163626741 h 92 HYPERLINK l _Toc163626742 3.自薦求職信 PAGEREF _Toc163626742 h 92 HYPERLINK l _Toc163626743 4.應(yīng)征求職信 PAGEREF _Toc163626743 h 93 HYPERLINK l _Toc163626744 5.求職者熟人推薦函 PAGEREF _Toc163626744 h 93 HYPERLINK l _Toc163626745 6.面試通知函 PAGERE

56、F _Toc163626745 h 93 HYPERLINK l _Toc163626746 7.錄用通知函 PAGEREF _Toc163626746 h 94 HYPERLINK l _Toc163626747 8.工作接受函 PAGEREF _Toc163626747 h 94 HYPERLINK l _Toc163626748 9.工作拒絕函 PAGEREF _Toc163626748 h 94 HYPERLINK l _Toc163626749 10.辭職信 PAGEREF _Toc163626749 h 95 HYPERLINK l _Toc163626750 11.接受辭職 PA

57、GEREF _Toc163626750 h 95 HYPERLINK l _Toc163626751 12.辭退員工 PAGEREF _Toc163626751 h 95 HYPERLINK l _Toc163626752 13.褒獎(jiǎng)員工 PAGEREF _Toc163626752 h 95 HYPERLINK l _Toc163626753 第三節(jié) 報(bào)告及介紹信 PAGEREF _Toc163626753 h 96 HYPERLINK l _Toc163626754 1.公司管理改革方案報(bào)告 PAGEREF _Toc163626754 h 96 HYPERLINK l _Toc1636267

58、55 2.員工福利報(bào)告 PAGEREF _Toc163626755 h 96 HYPERLINK l _Toc163626756 3.加強(qiáng)保安措施報(bào)告 PAGEREF _Toc163626756 h 97 HYPERLINK l _Toc163626757 4.日常工作報(bào)告 PAGEREF _Toc163626757 h 97 HYPERLINK l _Toc163626758 5.銷售情況調(diào)查報(bào)告 PAGEREF _Toc163626758 h 98 HYPERLINK l _Toc163626759 6.要求寫報(bào)告的信函 PAGEREF _Toc163626759 h 99 HYPERLI

59、NK l _Toc163626760 7.研究報(bào)告的序文 PAGEREF _Toc163626760 h 99 HYPERLINK l _Toc163626761 8.業(yè)務(wù)介紹信 PAGEREF _Toc163626761 h 99 HYPERLINK l _Toc163626762 9.正式報(bào)告 PAGEREF _Toc163626762 h 100 HYPERLINK l _Toc163626763 10.公司簡介 PAGEREF _Toc163626763 h 101 HYPERLINK l _Toc163626764 第四節(jié) 邀請(qǐng)與約見函 PAGEREF _Toc163626764 h

60、 101 HYPERLINK l _Toc163626765 1.邀請(qǐng)參加交易會(huì) PAGEREF _Toc163626765 h 101 HYPERLINK l _Toc163626766 2.邀請(qǐng)參加開業(yè)慶典 PAGEREF _Toc163626766 h 101 HYPERLINK l _Toc163626767 3.邀請(qǐng)參加年度銷售會(huì)議 PAGEREF _Toc163626767 h 101 HYPERLINK l _Toc163626768 4.邀請(qǐng)客戶參觀公司 PAGEREF _Toc163626768 h 102 HYPERLINK l _Toc163626769 5.邀請(qǐng)參觀貿(mào)易