1、GROOMING IN MARRIOTT儀容儀表在萬豪By the end of the course, you will be able to:在本次培訓結束之際，你將能夠： Importance of the grooming standard 說出儀容儀表的重要性 Explain the standard grooming 闡述出酒店員工儀容儀表標準 Please list the hygiene standard of the staff 列舉出員工的個人衛生所注意的有哪些Objective課程目標First Impression 第一印象Gain credibility 獲取信任Cr

2、eate personal relationship 建立個人情誼Represent the company 代表公司 1st Step in Marriott 邁入萬豪第一步Appearance 儀容：通常是指人的外觀、外貌。重點是指人的容貌。WHAT IS GROOMING什么是儀容儀表？Manner 儀表：即人的外表，包括舉止、姿態、風度等。Hairs頭發 Clean and dandruff-free 清潔無頭屑 Well-trimmed and well-combed 修剪、梳理整齊 Hair length that is below neck level must be banne

3、d with a plain black hair clip/ribbon. 過頸長發應使用簡樸的黑色發夾或絲帶盤結于腦后。Guideline for Female Employee員工儀表（女）Guideline for Female Employee員工儀表（女）Face 面部 Maintain a clean face. 保持面部清潔。 Color and shade of make-up must be gentle. 化妝的顏色及眼影的使用須行當。 No heavy make- up. 不允許化濃妝。 Light lipstick should be applied. 使用淡色口紅。

4、Uniform 制服 Uniform must be clean and well ironed. 工服應干凈，并熨燙平整。 No rips, stains or dirt. 無破損、污跡或灰塵。 No loose or missing buttons. 無松扣或掉扣。 No visible T-shirt under the uniform. 內穿T恤不能露出飯店工裝。 Uniform must be full and proper. 工服應完整，穿戴整齊。Guideline for Female Employee員工儀表（女）Hair 頭發 Simple and neat hair cut

5、, not touching the ears or collar. 簡潔的發型，頭發不應超過耳部和衣領。 Clean and dandruff-free 清潔無頭屑 Well- combed. Gel can be applied when need. 梳理整齊，如果需要可以用嗜喱水。 Hair mustnt be dyed in light color except black. 不許染發，黑色除外。Guideline for Male Employee員工儀表（男）Shirt 襯衫 Collar and ends of sleeves must be clean. 保持衣領及袖口整潔。

6、Top of collar and ends of sleeve must not be frayed. 衣領及袖口無磨損。 All buttons must be properly attached. 鈕扣齊全。 Well- ironed. 熨燙平整。Guideline for Male Employee員工儀表（男）Necktie 領帶 Must match with the uniform color and design, or as directed. 必須與公司制服在顏色及風格上相搭配或者與指定款式相同。 Not soiled or dirty. 干凈無污點。 Must be pr

7、operly tied with the knot in proper position. 領帶必須打結得體，領結位置適中。Guideline for Male Employee員工儀表（男）Mouth 嘴巴 No food remains stuck in- between teeth and is kept odour free. 口腔清潔，無異味，齒縫無食物殘渣。 No bad breath. 無口臭。We all need to pay attention！我們都要注意！Name Badge 名牌 Name badge is part of your uniform 名牌是你制服的一部

8、分Please where them on the left at chest-height 請將其佩戴在左胸，齊胸高度 Name should be visible and not faded 名字應清晰可見，未出現褪色We all need to pay attention！我們都要注意！Accessories 飾物 only wedding ring can be wore on your hand. 只可佩戴一枚婚戒 For safety & hygiene reasons, Kitchen and Stewarding staff are not allowed to wear. 鑒

9、于安全的衛生的關系，廚房和管事部的員工不不準戴戒指。 Necklace must not be displayed ostentatiously. 項鏈不可顯耀地佩戴在外。 Earrings must simple, small and not dangling. 允許戴簡單的、小的、不晃動的耳釘We all need to pay attention！我們都要注意！Others 其它 Heavy perfume must not be used. 不應使用濃郁的香水。Bunch of keys must not be hung on the belt. 不許將鑰匙掛在腰帶間。 Writing

10、 instruments or combs should not be placed in the external chest pocket. 筆具或梳子不應置于上衣胸部外的口袋內。We all need to pay attention！我們都要注意！Kitchen 廚房Hats must be worn at all times. 時刻佩戴工作帽。Hair must washed everyday. 每天清洗頭發。No jewelry of any sort allowed. 不允許佩戴任何裝飾物。Must wear kitchen shoes/boots. 必須穿著廚房的鞋或靴子。If you are a chef如果您是一名廚師Avoid garlic, onions, strong spicy smelling food before reporting to work工作前不允許吃蒜，大蔥及某些刺激性氣味較強的食品。Personal Hygiene個人衛生標準Keep your fingernails clean, short and rounded and dirt free.保持指甲干凈、整齊，無污物。Hands must be washed after