1、Do you like travel ?2. Have you ever had a memorable trip ?（難忘的）3. Which country you are looking forward to travelling ?questions馬爾代夫Maldives吉普寨Jeep Village美食Delicious foodTravel and accommodation旅行和住宿Boss: Next month I will go to the Maldives to discuss cooperation projects with the U.S.A foreign t

2、rade company for a week , can you help me in preparing for the next trip ?下個月我將去馬爾代夫洽談與美國外貿公司為期一周的合作項目，你能幫我籌備下行程嗎？CaseWhat should we do ?How to Prepare the travel agent ?Clear the trip purpose(明確出行目的)Search business to discuss information (搜集相關商務洽談資料)Collection of relevant travel information（收集相關旅行社

3、信息）Prepare the necessary baggage（準備必備行李）Do a good job related to budget(做好相關經費預算)Book flights(訂機票)arrange Accommodation （住宿安排）Make the Travel Scheduls（制作行程安排表）booking Ticket機票預訂5.Attention to early boarding time , boarding terminal and terminal arrival , arrival time , arrange car pick up to send .

4、注意提前登機的時間,登機的航站樓和到達的航站樓,抵達的時間,安排好車接車送.1.To determine the trip number 確定出差人數2. Type of ticket，Luxury or economy cabin.訂票類型,豪華艙，還是經濟艙3. One-way ticket or round-trip ticket 單程還是往返4. Check the latest flight schedules, To ensure the safety查詢最新航班時刻表, 確保安全Accommodation arrangement 住宿預訂安排Preparation 前期準備2.

5、Room Reservations 房間預訂3. Check-out 退房手續4. Note 注意事項Before the Reservations 預訂前的準備Know about which type of hotel does boss like, Luxury or elegant，Single or double room 了解老板喜歡的旅店類型,豪華的還是幽雅的單人還是雙人間2. Consider the distance of residence from the airport，Not too far，Convenient transportation 考慮住所離機場的路程，不

6、要太遠，交通便捷3.Have the information about occupancy level room rates and ensure no over-booking occurs 了解房間價格，及居住等級，防止未定情況的發生4.Write down the Customer Information: name, address ,telephone number, arrival date and time ,length of stay, type and number of the room. and so on . 準備好入住人的信息，如：姓名，身高，地址，電話，到達時間

7、及截止住宿日期等How to reservation The way for reservation : phone ,letter， mail , fax and telex reservation , etc. 預訂方式：電話，信件，郵件，傳真、電傳機等2. Telling the Accommodation s name , arrival time and the time of left, and Select the room type. 提供住宿者的姓名、抵達時間及大概的離開時間及什么樣的房間3. Ensure there have the introduction of a c

8、omputerized reservation network ,and anything else. 確認賓館有引進的電腦預訂網絡, 及相關要求Be Sure you have completed the reservation 確認已經完成預定 A：hello this is A B C hotel .can I help you ?B： Id like to book a double room and one single room for Friday next week.A： Thats fine. A double room for Friday ， October tenth

9、， with a front view or near view？B： Whats the price difference？A： A double room with a front view is 140 dollars per night， one with a near view is 115 dollars per- night.B： I think Ill take the one with a front view then.A： How long will you be staying？B： Well be leaving next Friday morning.A： That

10、 will be seven nights， sir. Thank you very much， and wed look forward to seeing you next Friday .B：ok. Goodbye.A： Goodbye.DialogueAfter the reservationUsing different types of guarantee ,such as corporate guarantee ,deposit ,credit card ,travel agent ,etc. a guaranteed reservation assures guests tha

11、t a room will be hold until the check-out time on the day following the date of arrival .this type of reservation guarantees that the hotel will receive payment ,even if the guest does not use the services ,but also not properly cancel the reservation 使用不同的擔保類型，如擔保公司擔保，押金，信用卡，旅行社等。保證已預訂的客人房間將保留，直到當天

12、退房時間入住日期保證。這種類型的預訂擔保，酒店將收取款項，即使客人不使用該服務，也不能正確取消預訂。Emergency突發狀況what should we do?Cancel the reservation（取消預約）Contact the hotel in the first instance by telephone. 在第一時間通過電話聯系酒店。2. Send a fax, and show your Apologize to the hotel 發送傳真，并向酒店表示歉意。3. Contact with customers secretary in a time and inform the reason . 及時與客戶秘書聯系，并告知緣由。part of the deposit will be returned but a refund will be deducted as a loss of the hotel turnover.賓館會退回一部分訂金但退款會相應地被扣除，作為賓館的損失費。Come back to the company 回國后1、Arrangements for an orderly，