1、培訓者：岳明琪培訓者：岳明琪OBJECTIVE 目的Provide clean facility Provide clean facility for guests to use so for guests to use so a s t o s h o w o u r a s t o s h o w o u r welcome and respect.welcome and respect.提供清潔的設施供客人使用提供清潔的設施供客人使用顯示我們的歡送和尊重顯示我們的歡送和尊重PROCEDURES PROCEDURES 流程流程過渡頁點擊添加標題1. Clean toilet 清潔衛生間Pr

2、epare instrument-basket, the close stool-brush, the basin cleanser (Jie Kang and all-around cleaning agent), the green cloth, and the notice board.準備工具籃，馬桶刷，面盆刷清潔劑康潔和全能清潔劑，綠色百潔布，告示牌WHY為什么：To work effectively 以便更有效的工作 Start to work, put the notice board outside the toilet, make sure it is obvious to

3、be seen開始工作。將工作牌放在衛生間門口明顯位置。WHY為什么：To remind the guests. 以便提醒客人點擊添加題2、Knock the door敲門敲門Knock the door of the toilet, use the second joint of the middle figure to knock it for three times, and wait for three seconds, then ask if there is anyone in it. After knocking for three times, push the door so

4、ftly, to make sure theres nobody there.(Refers specifically for going into the toilet of the opposite sex)開始敲衛生間門，用中指第二關節輕輕開始敲衛生間門，用中指第二關節輕輕敲門三聲、間隔三秒同時問敲門三聲、間隔三秒同時問“衛生間里衛生間里面有人嗎？連敲三次。輕輕推開門時，面有人嗎？連敲三次。輕輕推開門時，為了確保里面沒有人，再進入。這里為了確保里面沒有人，再進入。這里專指進入異性衛生間時專指進入異性衛生間時WHY為什么：為什么：To notice the guests to get pr

5、epared. 以便提前通知客人，讓客人做好準備以便提前通知客人，讓客人做好準備3.Pick up rubbish.收垃圾收垃圾Collecting the rubbish first, then use the dry cloth to clean the rubbish ban. And put the new rubbish bag in it. Clean-up the ashtray, then put it back.進入衛生間后先收垃圾，用干進入衛生間后先收垃圾，用干濕抹布擦干凈濕抹布擦干凈 垃圾桶內外。并垃圾桶內外。并套上干凈的垃圾袋。清倒煙灰套上干凈的垃圾袋。清倒煙灰缸內垃圾

6、，并擦干凈內外放回缸內垃圾，并擦干凈內外放回原出處。原出處。WHY為什么為什么：Make the guests feel cozy, and easy to stay.讓客人感到干凈整潔，便于客人使用。4. Clean establishment清潔設施設備清潔設施設備Put the Kang Jie cleanse in the close stool and the urinal to soak.將馬桶、小便器內倒入康潔潔廁劑浸泡幾分鐘。將馬桶、小便器內倒入康潔潔廁劑浸泡幾分鐘。WHY為什么：為什么：To help to make the cleaning work. Easily.為了讓

7、其反響便于清潔干凈為了讓其反響便于清潔干凈5. Clean close stool洗馬桶洗馬桶During the soaking time, the cleaner use the wet and dry cloth to clean the separate board, the wall and the toilet paper rack. make the toilet paper in the shape of triangle.在浸泡時保潔員分別用干濕抹布擦分隔板、墻面、衛生卷紙架，并將衛生紙折成三角形。WHY為什么：To safe time.為了節省時間Time to clean

8、 the close stool, make the brush dig into the cleanser, and brush the flat water tank, the seat, the base and the outlet in it.反響時間到時，開始清潔馬桶，將馬桶刷上蘸上清潔劑開始刷水箱蓋板、座圈、底座和馬桶內部外表出水口和下水口。WHY為什么：To make the rooms be cleaned completely, to make the guests use it assured.為了到達徹底清潔效果，讓客人用得放心。6. Wash, water沖洗，過水沖

9、洗，過水Push the flash switch, put the brush into the water and clean the flat water tank, the seat, the base and the outlet in it.然后將沖水開關按下，將馬桶刷放到馬桶內邊沖水邊用蘸上水的馬桶刷刷干凈馬桶水箱蓋板、座圈、底座和馬桶內部外表出水口和下水口。WHY為什么： To clean the cleanse on the brush.為了將刷上的清潔劑過水過干凈。Use the wet cloth to clean the flat water tank, the sea

10、t, the base and the outlet in it. And use the dry one to clean them again. 用半濕抹布干凈馬桶水箱、沖水開關、蓋板、座圈、底座用干抹布擦干凈馬桶水箱、沖水開關、蓋板、座圈、底座8. Clean urinal清小便器Move the ashtray from the urinal to another one. 將小便器上煙灰缸及底座一起移至另一個小便器上Use the brush and the cleanser to clean the top, the both sides, the base , and the o

11、utlet of the urinal.用馬桶刷蘸上清潔劑開始刷小便器頂部、兩側面、底部及小便器內壁出水口和下水口。9. Urinal watering小便器過水Use the brush and the cleanser to clean the top, the both sides, the base , and the outlet of the urinal.用馬桶刷蘸上清潔劑開始刷小便器頂部、兩側面、底部及小便器內壁出水口和下水口。10.清潔干凈小便器Use the sensor to water the urinal, brush the top, the both sides,

12、 the base , and the outlet of the urinal, avoid the sensor. 過感應器往小便器內放水用馬桶刷蘸上水刷洗小便器頂部、兩側面、底部及內壁，注意避開感應器。用濕抹布擦干凈小便器頂部、側面及底部用干抹布擦干凈小便器頂部側面及底部。用同樣方法擦洗其它馬桶和小便器。將煙灰缸復位，按標準要求擺放好位置。11 Clean face-basin, face-board清面盆，面臺Use the wet cloth to clean the rest of the wall, separate board, frame, the drier, and th

13、e paper box.用半濕抹布擦剩余的墻面、分隔板、畫框、烘 、擦手紙盒Use the dry and wet cloth to clean the mirror, keep it out of the water marks用干濕抹布擦干凈衛生間內鏡子，保持干凈整潔，無水印，無水漬。12,Clean tidy table-board清潔干凈臺面Spray the disinfectant on the basin brush, brush the sink, and make it spread well.將快活消毒劑噴在面盆刷上，刷洗臺面，均勻涂開。With the disinfect

14、ant to brush the tap, the basin, and the outlet.將消毒劑噴在面盆刷上，刷洗水龍頭，面盆，出水口，下水口。Open the outlet, use the basin brush to brush the board and the basin.翻開水龍頭沖水，用面盆刷刷臺面，面盆。Use the glass brush to brush the water on the sink, from the inside out.用玻璃刮刮洗臺面上的水，由外向內，向臺面內刮水。Use the wet cloth to clean the board of

15、 the sink, tap and the basin.用半濕抹布擦干凈臺面，水龍頭，面盆。Use the pain dry cloth to clean the board of the sink, tap and the basin.用平紋干抹布擦干凈臺面，面盆，水龍頭。13.Clean ground清地面清地面Put the disinfectant on the green cloth, polish the floor, and make it uniform.將快活消毒清潔劑噴在綠色百潔布上，均勻打磨地面，直至起泡。Clean the cleanser with the water.將地面上清潔劑用水沖洗干凈。Use the glass brush to brush the water to the floor drain.用玻璃刮將地面上的水向地漏方向刮。Use the dry cloth to