1、XXX 大酒店TRAINING ACTIVITY OUTLINE培訓活動綱要Task:Reporting任務:打印報告Code序號 : RM-RES-A060Objectives ：At the end of this session reservations sales agent will know the procedure and method of printing various reports.目的 :在課程結束的時候預訂部銷售文員應懂得打印各種報表的方法和程序。Standard： All reservations information will be maintained a

2、nd kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times. Reservations Sales Agents will responsibly prepare necessary reports as required by management標準 :無論何時所有的預定信息在每日基礎上都要不斷更新以正確反映現在的和測的酒店狀態。預訂部銷售文員應按照管理層的要求準備所需的報表。Resources: Flip Chart, H

3、andout, Computer with Oprea terminal.培訓器材 :白板，白板紙，培訓資料，帶有Oprea 終端的電腦。MethodTraining StepsTime培訓方式培訓步驟時間IntroductionShow “ (Objectives)5 Minutes介紹顯示課程目的LecturePrologue:As a ReservationsSales Agentprints教學式variousreports is one ofour importantworks.開場白： 作為一名預訂部銷售文員打印各種報表是 Prepared on Flip 我們必作的工作之一。Me

4、thodTraining StepsTime培訓方式培訓步驟時間ChartSo the objectivesof thissessionis:(Referto Objectives of this S&P)今天這堂課的目的是： （參考標準與程序The main content of this course should be:這節課的主要內容是：Reports Function in Oprea.Oprea 中打印各種報表的功能。Show steps on prepared flipchart.Explainreason for each step. Ask trainees to c

5、omment15 MinutesContentsand question on each step.內容將所有程序的主要內容事先寫在準備好的白板紙Lecture& 上，逐步作以講解，在講解過程中要不時請學員發Explanation表建議并提問。教學式與講解Demonstrate in Oprea how to printvarious3 Minutesreports. Show each step. After demonstration.DemonstrationRefer back to flipchart and review / discuss展示each step.在電腦中展

6、示并講解步驟，作展示之后，回顧白板紙上的內容，并討論每一個步驟。Each trainee practice.10 Minutes每個學員練習。PracticeAccording the procedure.練習按照程序。Critique評估Review Key Points:5 Minutes回顧要點：Summary1.Ask questions and have participantexplain總結the standard and its importance.提問并請參與者解釋標準及其重要性2.Summarize critique points applicable toentire group總結評估過程中對整組有用的要點3.Reinforce and discuss the point:Metho