1、英語(yǔ)書(shū)信格式書(shū)信經(jīng)典范文15 篇（ 10）投訴信 210. You have recently madea purchase from the local department store. However, when you arrived home, you found a fault withit. Write a letter to the manager, say what the product is, explain the problem and say what you d like to be done about it. （投訴信）親愛(ài)的先生、女士：我寫(xiě)此信是要就我200

2、7年 8月 25日從你們?cè)诜评沾蠼稚系纳痰昀镔?gòu)買(mǎi)的一件羊毛衫進(jìn)行投訴的。Dear Sir or Madam,I m writing to complain about the recent purchaseof a woolen sweater from your department store on Philip Street, on August 25, 2007.我最近按照標(biāo)簽上的說(shuō)明用冷水洗了這件羊毛衫，然而，當(dāng)我將它從洗衣機(jī)里取出時(shí)，這件衣服卻變形了，再也不合身了。I recently washed the sweater in cool water, as per the in

3、structions on the label. However, when I removed it from the machine, the garment was stretched out of shape and no longer fits.我上周二 ( 6 月 21 日) 打電話(huà)到店里，是與一位叫Morris先生的部門(mén)經(jīng)理講的，他電話(huà)里很是無(wú)禮，告知我說(shuō)因?yàn)檫@件衣服是降價(jià)購(gòu)買(mǎi)的，因此不能退換。對(duì)此，我深感不滿(mǎn)，因?yàn)槲叶嗄陙?lái)一直是貴店的忠實(shí)顧客，在此事件之前，從來(lái)沒(méi)有過(guò)任何投訴。因此，我 對(duì)受到如此待遇深感失望。I phoned the store last Tuesday (J

4、une 21) and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed methat I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints.I, therefore, feel disappointed to be treated in such a manner.然而， 我的要求并不高。如果你們能夠給我退換一件，或者為我辦理退費(fèi)，怎么方便就怎么辦，我都會(huì)非常滿(mǎn)意的。期盼收到您的答復(fù)。您真誠(chéng)的Kenny GaoI would, however, be perfectly satisfied if you would kindly replace the sweater or refund my money, whichever is