1、the eight disciplines1. use team approachestablish a small group of people with the knowledge, time, authority and skill to solve the problem and implement corrective actions. the group must select a team leader.2. describe the problemdescribe the problem in measurable terms. specify the internal or

2、 external customer problem by describing it in specific terms.3. implement and verify short-term corrective actionsdefine and implement those intermediate actions that will protect the customer from the problem until permanent corrective action is implemented. verify with data the effectiveness of t

3、hese actions.4. define end verify root causesidentify all potential causes which could explain why the problem occurred. test each potential cause against the problem description and data. identify alternative corrective actions to eliminate root cause.5. verify corrective actionsconfirm that the se

4、lected corrective actions will resolve the problem for the customer and will not cause undesirable side effects. define other actions, if necessary, based on potential severity of problem.6. implement permanent corrective actionsdefine and implement the permanent corrective actions needed. choose on

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