1、汽車銷售,汽車4S店售后服務人員培訓,主講人：XXX 時間：20XX.XX,AFTER-SALE SERVICE,1、汽車銷售預約,2、汽車銷售接待,3、汽車銷售制單,4、汽車維護修理,5、汽車質量檢測,6、汽車銷售交驗,7、汽車銷售結算,8、銷售跟蹤服務,汽車銷售預約,第一部分,after sales service personnel training of automobile 4s shop after sales service personnel training,預約流程,1、預約準備,2、預約實施,3、預約確認,4、履約準備,預約實施,汽車銷售接待,第二部分,after sal

2、es service personnel training of automobile 4s shop after sales service personnel training,汽車銷售制單,第三部分,after sales service personnel training of automobile 4s shop after sales service personnel training,檢查/保養/維修完你的車輛,如果新增項目或費用我會提前通知您,您看可以嗎?,依據初定可確定維修/保養項目及車間確診項目編制委托書并打印,客戶同意.服務顧問引導用戶進休息室休息.非留站等待,恭送客

3、戶。,汽車維護修理,第四部分,after sales service personnel training of automobile 4s shop after sales service personnel training,防護：兩套一墊,增修：車間發現新問題及時反饋服務顧問,清理：腳墊、車身外部,查：按問診單檢查故障、確定方法和備件,汽車質量檢測,第五部分,after sales service personnel training of automobile 4s shop after sales service personnel training,汽車銷售交驗,第六部分,afte

4、r sales service personnel training of automobile 4s shop after sales service personnel training,汽車銷售結算,第七部分,after sales service personnel training of automobile 4s shop after sales service personnel training,打單,提 醒,確 認,驗車結束后，引導客戶結算。服務顧問：*先生/女士我帶您到前臺結帳吧！,您好*先生/女士！本次維修費用一共是*元。用戶無疑問后在委托書與結算單上簽字確認,告知下次定期技術保養的里程和時間，宣傳預約的好處,銷售跟蹤服務,第八部分,after sales service personnel training of automobile 4s shop after sales service personnel train