8.投訴信文體概述寫投訴信是人們在碰到某些不文明現象、所購商品質量差、售后服務不滿意等狀況下處理問題的一種措施。在語言方面，要注意把握分寸，要公正客觀。投訴信應包括三個方面的內容：1.表明寫信目的，投訴的內容。2.投訴的詳細原因。3.但愿得到的成果。1.埋怨________________________2.體現不滿________________________3.忍受________________________4.對……滿意________________________5.糟糕的服務________________________poorservicecomplainabout/makeacomplainconvey/expressone’sdissatisfactionputupwith/bear/stand/toleratebecontent/satisfiedwith常用語塊6.采用措施________________________7.處理問題________________________8.防止……發生________________________9.調查本次事件________________________10.以粗魯的方式________________________inarudemannertakemeasures/takesteps/takeactionhandle/dealwith/solvetheproblemprevent/stop/keep…fromhappeninginvestigate/lookintothematter/incident11.向……道歉______________________12.出乎意料______________________13.不用說______________________14.規定退款______________________15.一種滿意的處理措施______________________makeanapologyto…/apologizeto…outofone’sexpectationneedlesstosaydeclarearefundasatisfyingsolution套用句式1.我寫信是投訴有關……Iamwritingtocomplainabout…2.我寫信是想體既有關……的不滿。I’mwritingtoexpressmydissatisfactionabout…3.我對……不滿意有某些重要原因。首先，……更糟糕的是，……最終，……TherearesomemainreasonswhyIamnotcontentwith…Firstly,…What’sworse,…Eventually,…4.我真誠地但愿你能認真調查這件事情，并且采用恰當的措施防止類似事件再次發生。Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.你若能盡快采用措施處理這個問題，我將感謝不盡。Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.習作修改Towhomitmayconcern,Iamoneofyourcustomer.Iorderedasetofbooksonyourwebsitetwoweeksbefore,butIdidn’treceivethemnotuntilyesterday.Andmuchtomydisappointment,thebooksweretoopoorlypackedupthatthecoverofonebookistorn.Tomakemattersworst,itisnotcompleteset,asIfoundonebookmissing.aworsewas

so

ago

customers

Iamsorrytohavereceivedsuchpoorservice,butIbelieveIhaveeveryrighttoaskyoutodealwiththisproblem.Ihopethatyoueitherreturnmymoneynordeliveranewsetofbookstome.Besides,I’dliketobeinformingoftheprocessofyourdealingwithmycomplaint.Lookingforwardtoyourreply. Yours, LiHua

informed

or

and

本文是李華向書商投訴，一來發貨慢，二來包裝得不好，導致有一本書的封面損壞，并且還漏發了一本書。他但愿書商要么退款，要么再寄一套新書給他。1.customer→customers因oneof后加名詞復數。2.before→ago因從目前算起到過去的時間，一般用ago。3.去掉until前的not因not…until構造中的not已出目前didn’t處了。4.too→so此處是so…that構造，意為“包裝得不好，成果有一本書的封面裂了”。5.is→was描述過去發生的事情，謂語動詞應當用過去式。6.worst→worse這里指“更糟糕的是”，用比較級即可。7.complete前加a上文有提到“orderedasetofbooks”，訂購了一套書，因此這里對應的要加上a。8.but→and兩句話是順承關系，用and連接。9.nor→or因either…or…(要么……要么……)是固定搭配。10.informing→informed這里是指“被告知”，應當用動詞的過去分詞。課堂練習假定你是李華，你購置了一部某外國企業生產的手機，發既有質量問題。請用英文寫一封電子郵件，內容包括：1.問題：手機不響鈴，不能發微信；型號新，無配件，無法維修。2.規定：企業應盡快予以更換或退款。注意：1.詞數為100左右；2.可以合適增長細節，以使行文連貫。參照詞匯：配件sparepartDearSir,I’mwritingtoexpressmydissatisfactionaboutthemobilephoneIboughtfromyourcompanylastweek.Thereasonsformydissatisfactionareasfollows.Itdidn’tringorsendWeChatmessagessincetwodaysago.What’sworse,Iwastoldthatitwasanewmodel,soIcouldn’tgetitfixedwithouttherightspareparts.Therefore,IhopetochangeitforanewoneorIdeclarearefund.I’llappreciateitifmydemandismet.ThankyouforyourconsiderationandIamlookingforwardtoyourreply.

Sincerelyyours, LiHua課外作業假定你是李華，剛收到兩周前在國外網絡書店訂購的英文原版書《哈利波特與死亡圣器》(HarryPotterandtheDeathlyHallows)，發現其質量有些問題。請給客服經理寫一封電子郵件闡明狀況，要點如下：1.問題：印刷錯誤；缺頁等；2.規定：應盡快予以退款或換貨。注意：1.詞數為100左右；2.可以合適增長細節，以使行文連貫。DearManager,IamwritingtoexpressmydissatisfactionabouttheoriginalbooknamedHarryPotterandtheDeathlyHallowswhichIboughtfromyourstoretwoweeksago.ThismorningIreceivedapackagefromyourcompanyandasIeagerlyunpackedit,tomydisappointmentIfoundtherearesomemisprintsandmissingpagesinthebook.Althoughitwon’taffectmyreadingofthestory,Idowishtohaveaperfectone.Nowthisproblem