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CONSUMER&
BRANDBrandKPIs
for
online
betting:Spreadex
in
the
United
KingdomConsumer
Insights
reportNovember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
3750Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
Spreadex’s
performance
intheonlinebettingmarket.Fieldwork:August-September
2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofNovember202468%
of
Spreadex
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket??Spreadex’s
brandingresonates
more
with
Millennials
?Spreadex
ranksoutside
the
Top
10
inawarenesswithin
the
online
betting
market?Spreadex
generally
appealsto
men
more
thanwomen?Thepopularity
ratingof
Spreadex
is10%?Spreadex
ranksoutside
the
Top
10
inusage?Among
Spreadex
enthusiasts,50%
fallunderthehigh-income
category?Interms
of
loyalty,Spreadex
isoutside
the
Top
10
in?Consumers
want
theironlinebettingbrandstohavethe
United
Kingdomhonesty
/trustworthiness,
reliability,
and
highvalue?Spreadex
hasascore
of
12%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofNovember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Loyalty
is
the
highest
scoring
KPI
for
Spreadex
at
68%Brand
profile:
snapshotBrand
performance
of
Spreadex
intheUnitedKingdom68%17%12%10%9%AwarenessPopularityUsageLoyaltyBuzz5Notes:Online
betting
‘a(chǎn)wareness’,‘popularity’,
‘usage’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,244,
all
respondents(awareness),n=213,
respondents
who
know
the
individual
brand(popularity),
n=213,
respondents
whoknow
the
individual
brand(usage),
n=19,
respondents
who
have
used
the
individual
brand
(loyalty),
n=213,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Spreadex’s
branding
resonates
morewith
MillennialsBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations55%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeSpreadex
bygeneration
versustheshareof
industryusers
ingeneral,
we
cansee
thatSpreadex
islikedby9%
of
Babyboomers
and14%
ofGen
Xers,
whereas
thetotalshare
ofindustryusers
is8%
and
23%,
respectively.43%26%23%23%ForMillennials
andGen
Z,
55%
and
23%
feel
positivelytowards
Spreadex,
versus
43%
and26%.
Socurrently,forSpreadex,
Millennials
connect
most
with
theirbrandcompared
tothe
overall
industryuser.14%9%8%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestoonline
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=22,
Spreadex
enthusiast,
n=692,
online
betting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Spreadex
generally
appeals
to
men
morethan
womenBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
Spreadex
shows
thatwomen
are
lesslikely
to
haveanaffinitywith
the
brandcompared
to
men.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesof9%9%9%consumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
Spreadex
hasasimilarproportion
of
LGBTQIA+
consumerswhen
compared
tothe
industryusers
ingeneral.40%60%91%
ofmen
likeSpreadex
compared
to9%
of
women,
whereas
forthe
overallindustry,60%
of
men
useonlinebettingcompared
to
40%
of
women.88%91%91%9%
of
Spreadex
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to9%
amongindustryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
online
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=22,
Spreadexenthusiast,
n=692,
online
betting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Among
Spreadex
enthusiasts,
50%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.18%17%Single39%5%5%CoupleSingleparentNuclear50%
ofSpreadex
enthusiastsarefromhigh-income
households.Spreadex’s
brandis
generally
enjoyedmore
byconsumers
who
arepartof
amulti-generational
household,
14%
ofSpreadex
enthusiastshavethiscurrentlivingsituation.50%19%9%45%36%5%32%29%Multi-generational14%3%45%9%ExtendedOther12%5%4%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
online
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=22,
Spreadex
enthusiast,
n=692,
online
betting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Consumers
want
their
online
betting
brands
to
have
honesty
/
trustworthiness,reliability,
and
high
valueBrand
profile:
qualitiesQualitiesuserswant
from
onlinebettingbrandsForonline
betting,the
top
three
qualitiesusers
wantfrom
abrandarehonesty
/trustworthiness,
reliability,
and
highvalue.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%Spreadex
users
alsoappreciate
thesekey
attributes,indicating
Spreadexexudes
thesequalities.SocialresponsibilityCoolnessThequalitiesthatSpreadex
enthusiastsareleast
focused
on
arethrill/excitement
andinclusiveness.ReliabilityExclusivitySpreadex
shouldwork
on
promotingauthenticityto
convert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
online
betting,
which
ofthese
aspects
aremostimportant
toyou?”;Multi
Pick;“When
it
comesto
online
betting,
which
ofthe
following
brands
do
you
like?”;Multi
Pick;“When
it
comes
toonline
betting,which
ofthe
following
brands
have
youused
in
the
past12
months?”;
Multi
Pick;
Base:
n=19,
Spreadex
users’,n=22,
Spreadex
enthusiast,
n=692,
online
betting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024Among
Spreadex
fans,
64%
state
that
they
get
excited
about
online
bettingservicesBrand
profile:
attitudesWhat
doconsumersthink
ofonlinebettingingeneral?64%64%64%64%59%41%35%33%28%24%20%17%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrandsIknow
and
trustIget
excitedaboutonlinebettingservicesIliketotalkabouttopicsrelating
toonlinebettingBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
online
betting
do
youagree
with?”;
Multi
Pick;
“When
it
comes
toonline
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=22,
Spreadex
enthusiast,
n=692,
onlinebetting
usersSources:
Statista
Consumer
Insights
Global,
asofNovember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1168%
of
Spreadex
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
online
betting,the
averageawareness
ofabrandinthe
United
Kingdomis49%.Awareness
ofSpreadex,
however,
isat17%.Awareness10%
ofUK
onlinebettingusers
saytheylikeSpreadex,compared
to
anindustryaverage
brandpopularity
of18%.9%
of
industryusers
intheUnitedKingdomsaytheyuseSpreadex,
with
the
average
usageofabrandat13%.BuzzPopularity68%
ofbrandusers
saythey
would
usethe
brandagain,compared
toanaverage
loyalty
score
of
69%.Spreadex
hasbeen
noticed
lessinthemediacompared
to
other
brands,with
a“Buzz”score
of12%compared
to
18%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobebelow
average
compared
to
theindustry.12
Notes:Online
betting
‘a(chǎn)wareness’,‘popularity’,
‘usage’,
‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,244,
all
respondents(awareness),n=213,
respondents
who
know
the
individual
brand(popularity),
n=213,
respondents
whoknow
the
individual
brand(usage),
n=19,
respondents
who
have
used
the
individual
brand
(loyalty),
n=213,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Spreadex
ranks
outside
the
Top
10
in
awareness
within
the
online
bettingmarketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofSpreadexRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1Sky
Bet83%82%81%80%80%79%78%68%59%53%17%2LadbrokesBetfred34WilliamHillbet3655Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6Paddy
PowerCoral78BetfairOutofallrespondents,
17%
were
aware
of
Spreadex.Thisranksthemoutsidethe
Top
10
compared
tootherbrandssurveyed
inthismarket.83%9BetwayAwarenessN/A10888sport13
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,244,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024The
popularity
rating
of
Spreadex
is
10%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofSpreadexRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Sky
Bet28%28%27%24%21%21%20%20%19%18%10%2Paddy
Powerbet36534LadbrokesWilliamHillCoralOutofconsumers
who
knew
thebrand,
10%
saidtheyliked
Spreadex.
ThisranksthemoutsidetheTop10compared
to
other
brandssurveyed
inthismarket.567ManBetXBetfair890%9BetwayPopularityN/A10Sportsbet.io14
Notes:“When
it
comesto
online
betting,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=213,
respondents
who
know
the
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Spreadex
ranks
outside
the
Top
10
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofSpreadexRank#
BrandUsage
%22%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
onlinebetting,which
of
the
following
brandshaveyouusedinthe
past12
months?”.9%1Sky
Bet2bet36522%3Paddy
PowerLadbrokesWilliamHillBetfair21%Outofconsumers
who
knew
thebrand,
9%
saidtheyused
Spreadex.
Thisranksthemoutside
the
Top
10compared
to
other
brandssurveyed
inthismarket.418%516%615%7Coral14%8Betway14%91%Usage9SportNationSportsbet.io13%N/A1012%15
Notes:“When
it
comesto
online
betting,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:n=213,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofNovember2024In
terms
of
loyalty,
Spreadex
is
outside
the
Top
10
in
the
United
KingdomBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofSpreadex’sconsumersRank#
BrandLoyalty
%83%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1WilliamHillLadbrokesSky
Bet281%32%380%4bet36579%5Paddy
Power888sportSportNationBetway76%676%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
online
betting,which
of
the
following
brandsareyou
likely
touseagaininthe
future?”.774%68%873%9Betfair73%Outofrespondents
whohaveused
Spreadex,
68%saidthey
would
usethebrand
again.LoyaltyN/A10Unibet72%16
Notes:“When
it
comesto
online
betting,
which
ofthe
following
brands
are
you
likely
to
use
again
in
the
future?”;
Multi
Pick;
Base:n=19,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024Spreadex
has
a
score
of
12%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofSpreadexRank#
BrandBuzz%37%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1Paddy
Power12%2bet36532%3Sky
BetLadbrokesBetfair32%Outofconsumers
who
knew
thebrand,
12%
saidtheyhadheardaboutSpreadex
inthemedia.
ThisranksthemoutsidetheTop10
compared
to
other
brandssurveyed
inthismarket.424%522%6WilliamHillBetfred888sportBetwayCoral20%719%819%88%918%BuzzN/A1016%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=213,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofNovember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthopportunities.?
Identi
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