CONSUMER&

BRANDBrandKPIs

for

DIY

&

garden

onlineshops:

Nestasia

in

IndiaConsumer

Insights

reportDecember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Nestasia’s

performance

intheDIY&garden

onlineshop

market.Fieldwork:March-April

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofDecember202476%

of

Nestasia

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Nestasia’s

branding

resonates

with

Millennials?Nestasia

ranksfourthinawareness

withintheDIY&similarly

to

other

brandsinthe

industrygarden

onlineshop

market?Nestasia

generally

appealstomen

more

than

women

?Thepopularity

ratingof

Nestasia

is55%?Among

Nestasia

enthusiasts,37%

fallunderthe

high-

?Nestasia

ranksfourthinusageincome

category?Interms

of

loyalty,Nestasia

istenthinIndia?Nestasia

hasascore

of52%

formedia

buzz?Consumers

want

theirDIY&gardenonline

shopbrandstohaveauthenticity,honesty

/trustworthiness,andfriendliness3Sources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

Nestasia

at

76%Brand

profile:

snapshotBrand

performance

of

Nestasia

inIndia76%57%55%52%47%AwarenessPopularityUsageLoyaltyBuzz5Notes:DIY&gardenonline

shops

‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,249,

all

respondents

(awareness),

n=715,

respondents

who

know

the

individual

brand

(popularity),

n=715,respondents

who

know

the

individual

brand

(usage),

n=339,

respondents

who

have

used

the

individual

brand

(loyalty),

n=715,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Nestasia’s

branding

resonates

with

Millennials

similarly

to

other

brands

in

theindustryBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations46%45%42%41%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeNestasia

bygeneration

versus

theshareof

industryusers

ingeneral,

we

cansee

thatNestasia

islikedby0%

ofBaby

boomers

and

13%

ofGen

Xers,

whereas

thetotalshare

ofindustryusers

is0%

and

12%,

respectively.ForMillennials

andGen

Z,

46%

and

41%

feel

positivelytowards

Nestasia,

versus

45%

and42%.

Socurrently,forNestasia,

Millennials

connect

most

with

theirbrandcompared

to

theoverall

industryuser.13%12%0%

0%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestoDIY&gardenonline

shops,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=395,

Nestasia

enthusiast,

n=1,033,

DIY&gardenonline

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Nestasia

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Nestasia

shows

thatwomen

are

lesslikely

to

haveanaffinitywith

the

brandcompared

to

men.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof14%80%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Nestasia

hasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.16%41%59%44%56%56%

ofmen

likeNestasia

compared

to44%

ofwomen,

whereas

fortheoverallindustry,59%

of

men

useDIY&gardenonlineshopscompared

to

41%

ofwomen.81%16%

ofNestasia

enthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to14%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

DIY

&gardenonline

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=395,Nestasia

enthusiast,

n=1,033,

DIY&gardenonline

shopusersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

Nestasia

enthusiasts,

37%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.3%3%Single37%40%6%6%CoupleSingleparentNuclear37%

ofNestasia

enthusiastsare

fromhigh-income

households.Nestasia’s

brandisgenerally

enjoyedmore

byconsumers

who

arepartof

amulti-generational

household,

37%

ofNestasia

enthusiastshavethiscurrentlivingsituation.4%4%21%21%33%31%29%Multi-generational37%31%28%33%30%ExtendedOther1%2%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=395,

Nestasia

enthusiast,

n=1,033,

DIY&gardenonline

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Consumers

want

their

DIY

&

garden

online

shop

brands

to

have

authenticity,honesty

/

trustworthiness,

and

friendlinessBrand

profile:

qualitiesQualitiesuserswant

from

DIY&gardenonline

shop

brandsForDIY

&garden

online

shops,thetopthree

qualitiesusers

want

from

abrandareauthenticity,honesty

/Authenticity60%Thrill/ExcitementSustainabilityBoldnessClevernesstrustworthiness,

andfriendliness.40%20%0%Nestasia

users

alsoappreciate

these

keyattributes,indicating

Nestasia

exudesthese

qualities.SocialresponsibilityCoolnessThequalitiesthatNestasia

enthusiastsareleast

focused

on

arethrill/excitement

andinclusiveness.ReliabilityExclusivityNestasia

should

work

on

promotingboldness

to

convert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

DIY&gardenonline

shops,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

toDIY

&gardenonline

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;“When

itcomesto

DIY&gardenonline

shops,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=339,

Nestasia

users’,n=395,

Nestasia

enthusiast,

n=1,033,

DIY&gardenonline

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

Nestasia

fans,

52%

state

that

they

get

excited

about

DIY

&

garden

onlineshopsBrand

profile:

attitudesWhat

doconsumersthink

ofDIY&garden

online

shopsingeneral?55%54%53%52%50%47%47%47%42%41%40%34%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trustDIY&gardenonlineshopstopicsrelating

toDIY&gardenonlineshopsBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

DIY&gardenonline

shops

do

youagreewith?”;

Multi

Pick;“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=395,

Nestasiaenthusiast,

n=1,033,

DIY&gardenonline

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1176%

of

Nestasia

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

DIY

&garden

onlineshops,theaverage

awareness

of

abrandinIndia

is57%.Awareness

ofNestasia,

however,

isat56%.Awareness55%

ofIndianDIY&garden

online

shopusers

say

theylikeNestasia,

compared

toanindustryaverage

brandpopularity

of47%.47%

ofindustryusers

inIndiasaythey

useNestasia,with

the

average

usageofabrandat40%.BuzzPopularity76%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

79%.Nestasia

hasbeen

noticed

more

inthe

mediacompared

to

other

brands,with

a“Buzz”score

of52%compared

to

41%.Sooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:DIY&gardenonline

shops

‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,249,

all

respondents

(awareness),

n=715,

respondents

who

know

the

individual

brand

(popularity),

n=715,respondents

who

know

the

individual

brand

(usage),

n=339,

respondents

who

have

used

the

individual

brand

(loyalty),

n=715,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Nestasia

ranksfourth

in

awareness

within

the

DIY

&

garden

online

shop

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofNestasiaRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1NurseryLive69%64%60%57%57%57%56%55%54%52%2SeedBasketPlants

GuruNestasia3443%5WallMantraExoticFloraUgaooUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.57%678SeedsnPotsmyBageechaPlantsliveOutofallrespondents,

56%

were

aware

of

Nestasia.Thisranksthemfourthcompared

to

other

brandssurveyed

inthismarket.9AwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,249,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024The

popularity

rating

of

Nestasia

is

55%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofNestasiaRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Nestasia55%55%55%55%53%46%45%42%42%35%2Plants

GuruNurseryLiveSeedBasketExoticFloramyBageechaPlantslive3445%Outofconsumers

who

knew

thebrand,

55%

saidtheyliked

Nestasia.

Thisranksthemfirst

compared

toother

brandssurveyed

inthismarket.555%678WallMantraUgaoo9PopularityN/A10SeedsnPots14

Notes:“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=715,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Nestasia

ranksfourth

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofNestasiaRank#

BrandUsage

%48%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

DIY

&garden

onlineshops,which

of

the

following

brandshaveyou

usedinthepast12

months?”.1Plants

Guru2NurseryLiveExoticFloraNestasia48%347%Outofconsumers

who

knew

thebrand,

47%

saidtheyused

Nestasia.

Thisranksthemfourthcompared

toother

brandssurveyed

inthismarket.447%47%5SeedBasketmyBageechaWallMantraUgaoo45%53%638%738%836%9Plantslive35%UsageN/A10ChhajedG31%15

Notes:“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

have

you

used

in

the

past12

months?”;

Multi

Pick;

Base:

n=715,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofDecember2024In

terms

of

loyalty,

Nestasia

is

tenth

in

IndiaBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofNestasia’s

consumersRank#

BrandLoyalty

%85%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1WallMantra24%2Ugaoo82%3ChhajedGPlants

GuruSeedBasketExoticFloraNurseryLivemyBageechaPlantslive82%479%579%678%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

DIY

&gardenonlineshops,which

of

the

following

brandsareyoulikely

to

useagaininthe

future?”.778%76%877%977%Outofrespondents

whohaveused

Nestasia,

76%

saidthey

would

usethebrand

again.LoyaltyN/A10Nestasia76%16

Notes:“When

it

comesto

DIY&gardenonline

shops,

which

ofthe

following

brands

areyoulikely

touse

againin

the

future?”;

MultiPick;Base:

n=339,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Nestasia

has

a

score

of

52%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofNestasiaRank#

BrandBuzz%52%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Nestasia2ExoticFloraPlants

GuruNurseryLiveSeedBasketmyBageechaChhajedGPlantslive50%348%Outofconsumers

who

knew

thebrand,

52%

saidtheyhadheardaboutNestasia

inthe

media.

Thisranksthemfirstcompared

tootherbrandssurveyed

inthismarket.448%48%544%52%644%738%837%9Ugaoo30%BuzzN/A10SeedsnPots28%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=715,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlock