運營英文試題及答案

一、單項選擇題（每題2分，共10題）

1.Whichofthefollowingisnotafunctionofanoperationsmanager?

A.Planning

B.Organizing

C.Staffing

D.Marketing

答案：D

2.Theprocessofdeterminingthebestwaytousetheavailableresourcestoachievethegoalsoftheorganizationisknownas:

A.Controlling

B.Organizing

C.Planning

D.Directing

答案：C

3.Whichofthefollowingisanexampleofatangibleproduct?

A.Education

B.Software

C.Furniture

D.Insurance

答案：C

4.Inoperationsmanagement,whatisthetermfortheprocessofmakinggoodsorprovidingservices?

A.Production

B.Manufacturing

C.Operations

D.Logistics

答案：C

5.Whatistheprimarygoalofoperationsmanagement?

A.Maximizingprofits

B.Minimizingcosts

C.Enhancingcustomersatisfaction

D.Alloftheabove

答案：D

6.Whichofthefollowingisnotacomponentofthesupplychain?

A.Suppliers

B.Manufacturers

C.Distributors

D.Competitors

答案：D

7.Whatisthetermusedtodescribetheprocessofmanagingtheflowofmaterialsandinformationfromthesuppliertothecustomer?

A.Inventorymanagement

B.Supplychainmanagement

C.Qualitycontrol

D.Projectmanagement

答案：B

8.Whichofthefollowingisnotatypeofinventory?

A.Rawmaterials

B.Workinprocess

C.Finishedgoods

D.Humanresources

答案：D

9.Theprocessofensuringthatproductsmeetqualitystandardsisknownas:

A.Qualitycontrol

B.Qualityassurance

C.Qualitymanagement

D.Alloftheabove

答案：D

10.Whichofthefollowingisastrategyusedtoreduceleadtime?

A.Just-in-time(JIT)inventory

B.Massproduction

C.Economiesofscale

D.Verticalintegration

答案：A

二、多項選擇題（每題2分，共10題）

1.Whichofthefollowingareconsideredoperationalcosts?

A.Labor

B.Rawmaterials

C.Advertising

D.Utilities

答案：A,B,D

2.Whatarethemainobjectivesofoperationsmanagement?

A.Efficiency

B.Effectiveness

C.Quality

D.Profitability

答案：A,B,C

3.Whichofthefollowingareelementsoftheproductionprocess?

A.People

B.Equipment

C.Facilities

D.Information

答案：A,B,C,D

4.Whatarethetypesofinventory?

A.Rawmaterials

B.Workinprocess

C.Finishedgoods

D.Alloftheabove

答案：D

5.Whatarethecomponentsofasupplychain?

A.Suppliers

B.Manufacturers

C.Distributors

D.Alloftheabove

答案：D

6.Whichofthefollowingareconsideredasoperationalstrategies?

A.Leanproduction

B.SixSigma

C.TotalQualityManagement(TQM)

D.Alloftheabove

答案：D

7.Whatarethefactorsthatinfluencethelevelofinventoryacompanyshouldhold?

A.Leadtime

B.Demandvariability

C.Costofholdinginventory

D.Alloftheabove

答案：D

8.Whichofthefollowingareconsideredasoperationalperformancemetrics?

A.Productivity

B.Quality

C.Cost

D.Alloftheabove

答案：D

9.Whatarethetypesofqualitycontrol?

A.In-processqualitycontrol

B.Incomingqualitycontrol

C.Outgoingqualitycontrol

D.Alloftheabove

答案：D

10.Whichofthefollowingareconsideredasoperationalrisks?

A.Supplychaindisruptions

B.Equipmentfailure

C.Regulatorychanges

D.Alloftheabove

答案：D

三、判斷題（每題2分，共10題）

1.Operationsmanagementisonlyconcernedwiththeproductionofgoods.(False)

2.Thegoalofoperationsmanagementistomaximizecustomersatisfactionwhileminimizingcosts.(True)

3.Alloperationalcostsarevariablecosts.(False)

4.Supplychainmanagementincludesonlytheinternaloperationsofasinglecompany.(False)

5.Inventorymanagementisnotrelatedtosupplychainmanagement.(False)

6.Qualitycontrolisaprocessthatoccursonlyafterproduction.(False)

7.Just-in-timeinventorysystemsaimtoeliminatewastebyreceivinggoodsonlyastheyareneededintheproductionprocess.(True)

8.Operationsmanagementdoesnotinvolvethemanagementofhumanresources.(False)

9.Leanproductionfocusesonminimizingwastewithinamanufacturingsystem.(True)

10.SixSigmaisasetoftechniquesandtoolsforprocessimprovement.(True)

四、簡答題（每題5分，共4題）

1.Defineoperationsmanagement.

答案：Operationsmanagementisthemanagementofprocessesthatproducethegoodsandservicesneededbycustomers.Itinvolvesthedesign,operation,andimprovementoftheseprocesses.

2.Explainthedifferencebetweenefficiencyandeffectivenessinoperationsmanagement.

答案：Efficiencyinoperationsmanagementreferstodoingthingsright,whichmeansproducingthemaximumoutputwiththeminimuminput.Effectiveness,ontheotherhand,referstodoingtherightthings,whichmeansproducingtherightoutputthatmeetscustomerneedsandexpectations.

3.Whatisthepurposeofinventorymanagement?

答案：Thepurposeofinventorymanagementistoensurethattherightamountofinventoryisavailableattherighttimetomeetcustomerdemand,whileminimizingholdingcostsandavoidingstockouts.

4.Describetheconceptofsupplychainmanagement.

答案：Supplychainmanagementistheoversightofmaterials,information,andfinancesastheymoveinaprocessfromsuppliertomanufacturertowholesalertoretailertoconsumer.Effectivesupplychainmanagementaimstoreducecosts,improveresponsetimes,andincreasecustomersatisfaction.

五、討論題（每題5分，共4題）

1.Discusstheimportanceofqualitycontrolinoperationsmanagement.

答案：[學生需討論質量控制在運營管理中的重要性，包括提高產品質量、減少返工和廢品、提高客戶滿意度、維護公司聲譽等方面。]

2.Explainhowleanproductioncanbenefitacompany.

答案：[學生需解釋精益生產如何使公司受益，包括減少浪費、提高生產效率、降低成本、增加靈活性和響應市場變化的能力等。]

3.Discussthechallengesfacedinsupplycha