CONSUMER&

BRANDBrandKPIs

for

toys

&

babyonlineshops:

FirstCry

in

IndiaConsumer

Insights

reportDecember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

FirstCry’s

performance

inthetoys&babyonlineshop

market.Fieldwork:March-April

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofDecember202487%

of

FirstCry

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??FirstCry’sbrandingresonates

more

with

Millennials?FirstCry

generally

appealsto

men

more

than

women?FirstCry

rankssecond

inawareness

withinthetoys&babyonlineshop

market?Thepopularity

ratingof

FirstCry

is72%?FirstCry

rankssecond

inusage?Among

FirstCry

enthusiasts,39%

fallunderthe

high-income

category?Consumers

want

theirtoys&babyonlineshopbrandstohavefriendliness,

honesty

/trustworthiness,andcoolness?Interms

of

loyalty,FirstCry

is

second

inIndia?FirstCry

hasascore

of65%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

FirstCry

at

87%Brand

profile:

snapshotBrand

performance

of

FirstCry

inIndia87%85%72%65%57%AwarenessPopularityUsageLoyaltyBuzz5Notes:Toys&baby

online

shops

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=1,065,

respondents

who

know

the

individual

brand

(popularity),

n=1,065,respondents

who

know

the

individual

brand

(usage),

n=611,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,065,respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024FirstCry’s

branding

resonates

more

with

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations46%45%43%42%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeFirstCry

bygeneration

versus

theshareof

industryusers

ingeneral,

we

cansee

thatFirstCry

islikedby0%

of

Babyboomers

and11%

ofGen

Xers,

whereas

thetotalshare

ofindustryusers

is0%

and

12%,

respectively.ForMillennials

andGen

Z,

45%

and

43%

feel

positivelytowards

FirstCry,versus

42%

and46%.

Socurrently,

forFirstCry,Millennials

connect

most

with

theirbrandcompared

to

theoverall

industryuser.12%11%0%

0%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestotoys

&baby

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=772,

FirstCryenthusiast,

n=1,151,

toys

&baby

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024FirstCry

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

FirstCry

shows

thatwomen

are

lesslikely

to

haveanaffinitywith

the

brandcompared

to

men.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof10%16%79%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

FirstCry

hasalowerproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.40%60%42%58%57%

ofmen

likeFirstCry

compared

to42%

ofwomen,

whereas

fortheoverallindustry,60%

of

men

usetoys&babyonlineshopscompared

to

40%

ofwomen.85%10%

ofFirstCry

enthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to16%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

toys&baby

online

shops,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=772,FirstCryenthusiast,

n=1,151,

toys

&baby

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

FirstCry

enthusiasts,

39%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.2%3%Single34%33%33%39%6%6%CoupleSingleparentNuclear39%

ofFirstCry

enthusiastsarefromhigh-income

households.FirstCry’s

brandis

generally

enjoyedmore

byconsumers

who

arepartof

amulti-generational

household,

37%

ofFirstCry

enthusiastshavethiscurrentlivingsituation.3%4%20%19%31%Multi-generational37%33%30%32%30%ExtendedOther1%2%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

toys&baby

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=772,

FirstCryenthusiast,

n=1,151,

toys

&baby

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Consumers

want

their

toys

&

baby

online

shop

brands

to

have

friendliness,honesty

/

trustworthiness,

and

coolnessBrand

profile:

qualitiesQualitiesuserswant

from

toys

&babyonlineshopbrandsFortoys&baby

online

shops,the

topthree

qualitiesusers

want

from

abrandarefriendliness,

honesty

/Authenticity80%Thrill/ExcitementSustainabilityBoldnessClevernesstrustworthiness,

andcoolness.60%40%20%0%FirstCry

users

alsoappreciate

thesekeyattributes,indicating

FirstCry

exudesthese

qualities.SocialresponsibilityCoolnessThequalitiesthatFirstCry

enthusiastsareleast

focused

on

areinclusivenessandthrill/excitement.ReliabilityExclusivityFirstCry

shouldwork

on

promotingreliability

to

convert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

toys&baby

online

shops,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;“When

it

comesto

toys&baby

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;“When

itcomesto

toys

&baby

online

shops,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=611,

FirstCryusers’,n=772,

FirstCry

enthusiast,

n=1,151,

toys&baby

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

FirstCry

fans,

47%

state

that

they

get

excited

about

toys

&

baby

onlineshopsBrand

profile:

attitudesWhat

doconsumersthink

oftoys

&babyonlineshopsin

general?48%47%46%43%43%43%42%41%39%39%37%33%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrandsIknow

and

trust

abouttoys&baby

topicsrelating

toIget

excitedIliketotalkaboutonlineshopstoys&babyonlineshopsBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

toys

&baby

online

shops

do

youagree

with?”;

Multi

Pick;“When

it

comesto

toys

&baby

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=772,

FirstCryenthusiast,

n=1,151,

toys

&baby

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1187%

of

FirstCry

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

toys&baby

online

shops,theaverage

awareness

of

abrandinIndia

is63%.Awareness

ofFirstCry,however,

isat85%.Awareness72%

ofIndiantoys&babyonlineshop

users

saytheylikeFirstCry,compared

to

anindustryaverage

brandpopularity

of42%.56%

ofindustryusers

inIndiasaythey

useFirstCry,with

the

average

usageofabrandat34%.BuzzPopularity87%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

74%.FirstCry

hasbeen

noticed

more

inthe

mediacompared

to

other

brands,with

a“Buzz”score

of65%compared

to

36%.Sooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Toys&baby

online

shops

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=1,065,

respondents

who

know

the

individual

brand

(popularity),

n=1,065,respondents

who

know

the

individual

brand

(usage),

n=611,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,065,respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024FirstCry

ranks

second

in

awareness

within

the

toys

&

baby

online

shop

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofFirstCryRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Amazon97%85%74%69%63%59%57%54%53%53%15%2FirstCry3mothercareTheMomstoreHamleys45Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6MunchkinHopscotchR

for

RabbitChicco78Outofallrespondents,

85%

were

aware

of

FirstCry.Thisranksthemsecond

compared

tootherbrandssurveyed

inthismarket.85%N/A9Awareness10LittleMuffet13

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,249,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024The

popularity

rating

of

FirstCry

is

72%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofFirstCryRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Amazon83%72%53%46%39%36%34%34%33%33%2FirstCry28%3mothercareHamleys4Outofconsumers

who

knew

thebrand,

72%

saidtheyliked

FirstCry.

Thisranksthemsecond

compared

toother

brandssurveyed

inthismarket.5TheMomstoreChicco67LittleMuffetHopscotchR

for

RabbitA

Toddler

Thing72%89PopularityN/A1014

Notes:“When

it

comesto

toys&baby

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=1,065,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024FirstCry

ranks

second

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofFirstCryRank#

BrandUsage

%76%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

toys&babyonlineshops,which

of

the

following

brandshaveyou

used

inthepast12

months?”.1Amazon2FirstCry57%3mothercareHamleys39%Outofconsumers

who

knew

thebrand,

56%

saidtheyused

FirstCry.

Thisranksthem

second

compared

toother

brandssurveyed

inthismarket.434%43%5Chicco32%57%6TheMomstoreHopscotchA

Toddler

ThingR

for

RabbitLittleMuffet31%729%828%927%UsageN/A1024%15

Notes:“When

it

comesto

toys&baby

online

shops,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;

Base:n=1,065,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofDecember2024In

terms

of

loyalty,

FirstCry

is

second

in

IndiaBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofFirstCry’s

consumersRank#

BrandLoyalty

%91%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1Amazon13%2FirstCry87%3A

Toddler

ThingTheMomstoreR

for

RabbitmothercareHamleys78%477%577%677%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

toys&babyonlineshops,which

of

the

following

brandsareyoulikely

to

useagaininthe

future?”.775%8Chicco74%87%N/A9MunchkinHunyHuny72%Outofrespondents

whohaveused

FirstCry,87%

saidthey

would

usethebrand

again.Loyalty1069%16

Notes:“When

it

comesto

toys&baby

online

shops,

which

ofthe

following

brands

are

youlikely

to

use

againin

the

future?”;MultiPick;Base:n=611,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024FirstCry

has

a

score

of

65%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofFirstCryRank#

BrandBuzz%79%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Amazon2FirstCry65%3mothercareChicco42%35%Outofconsumers

who

knew

thebrand,

65%

saidtheyhadheardaboutFirstCry

inthemedia.

Thisranksthemsecond

compared

toother

brandssurveyed

inthismarket.437%5Hamleys37%6A

Toddler

ThingHopscotchLittleMuffetR

for

RabbitTheMomstore32%65%730%827%926%BuzzN/A1025%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,065,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowt