LiuzhouRailwayVocationalTechnicalCollege明德礪志求知篤行誤乘的辦理Thehandlingofmis-sellingormis-purchaseticket雙語客運值班員BILINGUALPASSENGERATTENDANT教學團隊TeachingteamYinTian尹天雷蓮桂Leiliangui李秀聰Lixiucong周雯Zhouwen目錄contents1案例引入CaseIntroduction2誤乘的定義DefinitionofaMistakenTraveling3誤乘的辦理規定HandlingRegulationsforaMistakenTraveling4特殊情況的處理HandlingofSpecialCases1案例引入案例引入CaseIntroductionCaseIntroduction列車時刻表Traintimetables案例引入誤乘的辦理HandlingRegulationsforaMistakenTravelingCaseIntroduction1.列車時刻表Traintimetables案例引入誤乘的辦理HandlingRegulationsforaMistakenTravelingCaseIntroduction1.間隔時間為57分鐘Theintervalis57minutes如果你是列車或者車站的工作人員，如何處理這個問題？Ifyouareatrainorstationstaff,howtodealwiththisproblem？廣州南GuangzhouSouthD3633柳州Liuzhou來賓北LaibinNorthD8408南寧Nanning南寧東（換乘）NanningEast（connecting）D8408旅客Passenger乘車徑路圖Travelpath案例引入誤乘的辦理HandlingRegulationsforaMistakenTravelingCaseIntroduction1.2誤乘的定義誤乘的定義DefinitionofaMistakenTravelingDefinitionofaMistakenTraveling誤乘的定義誤乘的辦理HandlingRegulationsforaMistakenTravelingDefinitionofaMistakenTraveling2.誤乘：旅客沒有確認車次或上下行方向坐錯車，或坐過站。MistakenTraveling：

Passengersdonotconfirmthetrainnumberortakethewrongtrainintheupanddowndirections,orovertakedbytrain.類型Type坐過站Overtakingbytrain坐錯車Boardingwrongtrain誤乘的定義誤乘的辦理HandlingRegulationsforaMistakenTravelingDefinitionofaMistakenTraveling2.車票區間Thesectionoftheticket到站Destination錯誤到站Wrong

ArrivalABCD坐過站Overtakingbytrain誤乘的定義誤乘的辦理HandlingRegulationsforaMistakenTravelingDefinitionofaMistakenTraveling2.坐錯車BoardingwrongtrainTrainG369TrainG396如果是你，發生誤乘后，怎么辦？Asapassenger,ifthemistakentravelinghappenstoyou,whatshouldyoudo？誤乘的定義誤乘的辦理HandlingRegulationsforaMistakenTravelingDefinitionofaMistakenTraveling2.列車上不同于汽車，不能隨叫隨停；Thetrainisdifferentfromthecar,cannotstopwiththerequestofthepassenger.緊急制動閥一拉，直接影響整個系統的列車運行，甚至發生行車事故。Theemergencybrakevalvepulldirectlyaffectsthetrainoperationofthewholesystem,andevencausestrafficaccidents.處理方法Handlingregulations發生誤乘時，應免費將旅客送回。SendthepassengersbacktothedestinationforfreewhentheMistakenTravelinghappens.誤乘的定義DefinitionofaMistakenTraveling3誤乘的辦理規定誤乘的辦理規定HandlingRegulationsforaMistakenTravelingHandlingRegulationsforaMistakenTraveling列車的處理Handlingontrain列車長應編制客運記錄交前方停車站。Thetrainconductwritesatravelrecordtothestationahead.車站的處理Handlingattrain①應在車票背面注明“誤乘”并加蓋站名戳；Write“MistakenTraveling”onthebackofthetickets,thenaffixthestationsealonit.②指定最近列車免費返回。Sendthepassengerbackbythemostconvenienttrainforfreereturn.誤乘的辦理規定誤乘的辦理HandlingRegulationsforaMistakenTravelingHandlingRegulationsforaMistakenTraveling3.4特殊情況的處理特殊情況的處理HandlingofSpecialCasesHandlingofSpecialCases特殊情況的處理誤乘的辦理HandlingRegulationsforaMistakenTravelingHandlingofSpecialCases4.特殊情況：免費送回途中下車。specialcases:thepassengergetoffonthewayoffreereturning.處理方法：對往返免費乘車區段，按返程所乘列車等級，核收票價和手續費。Treatment:Chargetheforwardandbackwardjourneywithoutticketsaccordingtotheclassofthebackwardtrip,alsotheticketinghandlingfee.在車站指定列車將旅客送回時，一定要盡到告知不能中途下車的義務。Whenpassengersaresentbackbythedesignatedtrainatthestation,theymustdotheirdutytoinformthattheycannotgetoffhalfway.誠信，勿貪小便宜。Integrity,donotcovetsmallandcheap.特殊情況的處理誤乘的辦理HandlingRegulationsforaMistakenTravelingHandlingofSpecialCases4.BCDA到站Destination中途下車站StopontheHalfway錯誤到站WrongArrival車票區間Thesectionoftheticket往程Forwardjourney返回Backward總結Summary1.了解誤乘的類型；MasterthetypesofMistakenTraveling.誤乘的定義DefinitionofaMistakenTraveling2.掌握誤乘發生時列車和車站的處理方法；MasterthehandlingregulationsforaMistakenTravelingonthetrainandatthestation.3.理解誤乘的特殊情況的處理方法。ComprehendthetreatmentsforaMistakenTravelingspe