CONSUMER&

BRANDBrandKPIs

for

smart

speakers:

Sonyin

the

United

KingdomConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Sony’sperformance

inthesmart

speaker

market.Fieldwork:July-August2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofNovember202476%

of

Sony

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Sony’sbrandingresonates

more

withMillennials?Sonygenerally

appealsto

men

more

thanwomen?Sonyranksfirstinawareness

within

the

smartspeaker

market?Thepopularity

ratingof

Sonyis

30%?Sonyrankssixthinusage?Among

Sonyenthusiasts,38%

fallunderthehigh-income

category?Consumers

want

theirsmart

speaker

brandstohave

?Interms

of

loyalty,Sony

isfourth

intheUnitedreliability,

cleverness,

and

honesty

/trustworthinessKingdom?Sonyhasascore

of

16%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awarenessis

the

highest

scoring

KPI

for

Sony

at

92%Brand

profile:

snapshotBrand

performance

of

Sony

intheUnitedKingdom92%76%30%18%16%AwarenessPopularityUsageLoyaltyBuzz5Notes:Smartspeakers‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,247,

all

respondents

(awareness),

n=1,148,

respondents

who

know

the

individual

brand(popularity),

n=1,148,

respondentswho

know

the

individual

brand

(usage),

n=202,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,148,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Sony

’s

branding

resonates

morewith

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations38%35%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeSony

bygeneration

versus

theshareof

industryusers

ingeneral,

we

cansee

thatSony

islikedby7%

of

Babyboomers

and

26%

of

GenXers,

whereas

thetotalshareof

industryusers

is8%and25%,

respectively.31%29%26%25%ForMillennials

andGen

Z,

38%

and

29%

feel

positivelytowards

Sony,versus

35%

and

31%.

Socurrently,

forSony,Millennials

connect

most

withtheirbrandcompared

to

theoverall

industryuser.8%7%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestosmartspeakers,which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:n=339,

Sony

enthusiast,

n=897,

smartspeakerusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Sonygenerally

appeals

to

men

more

than

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Sony

shows

thatwomenareless

likely

to

haveanaffinity

with

thebrandcompared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesofconsumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Sony

hasasimilarproportionof

LGBTQIA+consumers

whencompared

to

theindustryusers

ingeneral.10%88%11%43%57%56%

ofmen

likeSony

compared

to43%of

women,

whereas

forthe

overallindustry,50%

of

women

usesmartspeakers

compared

to50%

ofmen.50%50%85%11%

ofSony

enthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to10%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

smartspeakers,which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=339,

Sonyenthusiast,

n=897,

smartspeakerusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Sony

enthusiasts,

38%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.17%17%Single38%38%21%20%CoupleSingleparentNuclear38%

ofSony

enthusiastsarefrom

high-income

households.Sony’sbrandis

generally

enjoyed

morebyconsumers

who

arepartof

acouplehousehold,

21%

ofSony

enthusiastshavethiscurrent

livingsituation.7%10%33%33%33%30%33%Multi-generational3%2%14%14%29%ExtendedOther5%4%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

smartspeakers,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=339,

Sony

enthusiast,

n=897,

smartspeakerusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

smartspeaker

brands

to

have

reliability,

cleverness,

andhonesty

/

trustworthinessBrand

profile:

qualitiesQualitiesuserswant

from

smart

speakerbrandsForsmart

speakers,

thetopthreequalitiesusers

want

from

abrand

arereliability,

cleverness,

and

honesty

/trustworthiness.Authenticity60%Thrill/ExcitementSustainabilityBoldnessCleverness40%20%0%Sony

users

alsoappreciate

thesekeyattributes,indicating

Sony

exudesthesequalities.SocialresponsibilityCoolnessThequalitiesthatSonyenthusiastsareleast

focused

onare

social

responsibilityandinclusiveness.ReliabilityExclusivitySony

shouldwork

onpromotinginnovation

to

convert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

smartspeakers,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

tosmartspeakers,which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

“When

it

comes

tosmartspeakers,which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=202,

Sony

users’,n=339,

Sony

enthusiast,

n=897,

smartspeakerusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Sony

fans,

31%

state

that

they

get

excited

about

smart

speakersBrand

profile:

attitudesWhat

doconsumersthink

ofsmart

speakersingeneral?37%36%32%31%26%26%24%23%22%20%16%15%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

smart

speakers

topicsrelating

tosmart

speakersBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

smartspeakersdo

youagreewith?”;

Multi

Pick;“When

it

comesto

smartspeakers,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=339,

Sony

enthusiast,

n=897,

smartspeakerusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1176%

of

Sony

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

smart

speakers,

theaverageawareness

ofabrandinthe

United

Kingdomis46%.Awareness

ofSony,however,

is

at92%.Awareness30%

ofUK

smart

speaker

users

saytheylikeSony,compared

to

anindustryaverage

brandpopularity

of26%.18%

ofindustryusers

intheUnitedKingdomsaytheyuseSony,with

the

average

usageofabrandat17%.BuzzPopularity76%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

66%.Sony

hasbeen

noticed

similarly

inthemediacompared

to

other

brands,with

a“Buzz”score

of16%compared

to

18%.Sooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Smartspeakers‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,247,

all

respondents

(awareness),

n=1,148,

respondents

who

know

the

individual

brand(popularity),

n=1,148,

respondentswho

know

the

individual

brand

(usage),

n=202,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,148,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Sony

ranks

first

in

awareness

within

the

smart

speaker

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofSonyRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.8%1Sony92%87%86%72%71%49%47%43%41%24%2AmazonEchoPanasonicBose345Google

NestSonosUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.67JBLLink8MarshallOutofallrespondents,

92%

were

aware

of

Sony.Thisranksthemfirstcompared

to

other

brandssurveyedinthismarket.92%9AppleHomePodHarman

KardonAwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,247,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

Sony

is

30%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofSonyRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1AmazonEcho55%38%33%31%30%30%25%22%22%21%2AppleHomePodBose30%34Google

NestJBLLinkOutofconsumers

who

knew

thebrand,

30%

saidtheyliked

Sony.

Thisranksthemsixthcompared

tootherbrandssurveyed

inthismarket.56Sony7Sonos70%8PanasonicEufyGenieHarman

Kardon9PopularityN/A1014

Notes:“When

it

comesto

smartspeakers,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=1,148,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Sony

ranks

sixth

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofSonyRank#

BrandUsage

%45%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

smartspeakers,

which

ofthefollowing

brandshaveyou

usedinthe

past12

months?”.1AmazonEcho18%2AppleHomePodGoogle

NestJBLLinkEufyGenieSony25%319%Outofconsumers

who

knew

thebrand,

18%

saidtheyused

Sony.

Thisranksthemsixthcompared

to

otherbrandssurveyed

inthismarket.419%519%618%7Bose15%8iLuv15%82%9iLive14%UsageN/A10Fabriq14%15

Notes:“When

it

comesto

smartspeakers,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;Base:

n=1,148,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

Sony

is

fourth

in

the

United

KingdomBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofSony’s

consumersRank#

BrandLoyalty

%89%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1AmazonEcho24%2JBLLink77%3Sonos77%4Sony76%5AppleHomePodBose73%671%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

smart

speakers,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.7Google

NestPanasonicMarshall71%76%870%960%Outofrespondents

whohaveused

Sony,76%

saidthey

would

usethebrand

again.LoyaltyN/A10Harman

Kardon56%16

Notes:“When

it

comesto

smartspeakers,

which

ofthe

following

brands

areyoulikely

touse

againin

the

future?”;

Multi

Pick;Base:n=202,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Sony

has

a

score

of

16%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofSonyRank#

BrandBuzz%39%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1AmazonEcho16%2AppleHomePodGoogle

NestEufyGenieBose28%324%Outofconsumers

who

knew

thebrand,

16%

saidtheyhadheardaboutSony

inthemedia.

Thisranksthemeighthcompared

to

other

brandssurveyed

inthismarket.423%520%6JBLLinkFabriq17%716%8Sony16%84%9iLive15%BuzzN/A10iLuv13%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,148,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportunities.?

Identifyandunderstandyourcoreaudiences?

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