REPORT

ITstudy2024-

Trends,challengesandimplications

HowITexecutivescanrespondtokeytrendsinIT–andhow

companiescangetreadyforAI

Managementsummary

emphasis.Itisbasedonextensiveprojectexperienceandalsoon

in-depthinterviewswithalargenumberofindustryleadersanddecision-makers.ItprovidesabriefsummaryofthesixkeytrendsthatwebelievewillgiveITexecutivesnumerousgoalstofocusoninthecomingyears.

Describingthenatureofanddriversbehindthesetrends–AIdisruption,greenIT,cyber-resilience,cloudimperatives,ITgovernanceandstandardization–italsohighlightsthecentralchallengesineachcaseandoutlineshowIT

executivescanandmustgoaboutdealingwiththeimplications.

R

olandBerger'sannualITstudythisyearincorporatesashiftof

Thisbroadoverviewisfollowedbyadeepdiveintotheworld'spremier

ITtopicatthepresenttime:artificialintelligenceandthedisruptionitisalreadybringing.Specifically,wediscusswhatcanbeexpectedof(generative)AI

asidefromallthehypeandpresentaframeworkforgaugingeachcompany'sgenuine"AIreadiness."Movingon,adiscussionofapproachestobuilding

necessaryAIcapabilitiesprecedesasoberlookatthedo'sanddon'tsof

implementingAIsolutions.TheneedforAIgovernanceandwaystohonestlymeasure"AIsuccess"roundoffthedeepdive,leadingtothreepractical

conclusionstohelpcompaniesbeginorcontinuetheirAIjourney.

Cover:YuichiroChino/GettyImages

2RolandBerger|ITstudy2024–Trends,challengesandimplications

3RolandBerger|ITstudy2024–Trends,challengesandimplications

Contents

Page

4

5

12

24

1

2

3

Introductionandmethodology

Abriefsummaryofthebackgroundtoandkeycontentofthisreport

SixstrategictrendsinIT

WhatwillkeepITexecutivesbusyintheyearsaheadandwheretheirfocusshouldlie

Preparetobedisrupted!

Areyoureadyfortheacceleratingrevolution?

3.1/HowtodefineAIreadiness

3.2/HowtobuildAIcapabilities

3.3/HowtoimplementAIsolutions

3.4/HowtogovernAI

3.5/HowtomeasureAIsuccess

Conclusions

KeyrecommendationsforyouronwardITandAIjourney

4RolandBerger|ITstudy2024–Trends,challengesandimplications

1

Introductionandmethodology

Abriefsummaryofthebackgroundtoandkeycontentofthisreport

Lastyear'sstudyfocusedongettingthemostoutofadvancedinformationtechnology.Itarguedthatmanycompaniesweresettingtheirsightstoolow,soitplottedaroadmaptohelpthemchangethissituation.

Thisyear,wehaveexchangedbreadthfordepth:afterabriefsummaryofkeytrendsinIT,includingadiscussionofrelevantchallengesandtheimplicationsforITexecutives,wetakeanin-depthlookatavitalandhighlytopicalissue.Inthisdeepdive,weexplorehowcompaniescanuseRolandBerger's"rAIse"frameworktoassesstheirreadinessfortheAItransformation,showhowafirmfoundationcanbelaidonwhichtobuildrobustAIcapabilities,discussthehands-onimplementationofAIsolutions,touchonthestill-evolvingtopicsofITgovernanceandcompliance,andendwithsoundadviceonhowtomeasurethesuccess(andvalue)deliveredbyITinvestments.

Methodology

Thisstudyisthefruitofmorethan100digitalprojects

conductedoverthepast12months.Itanalyzesanddistillstheobjectives,outcomes,challengesandlessonslearnedfromtheseprojects,focusinginparticularonalignmentwiththeorganization-widestrategyandvision.

Wealsointerviewed20recognizedITexperts(includingCIOs,CTOs,ITmanagers,consultants,researchersand

academics)totalkabouttrendsandbestpractices,heartheirviewsonthecurrentandfuturestateofITand

understandtheskillsandcompetenciesthat,intheirview,areandwillcontinuetobeatapremiumintheITspace.

Validatingtrendsagainsthardmarketfigures,we

5RolandBerger|ITstudy2024–Trends,challengesandimplications

analyzedquantitativeandqualitativedatafromvarioussourcestoassessboththerelevanceandsignificanceofthetrendsweidentifiedandtheirimplicationsfor

organizations'performanceandsustainability.

TheresultisacomprehensiveandinsightfuloverviewofstrategicITtrends,theirdrivers,challengesand

implications,whichiscomplementedbyadeepdiveintothetopicofAIreadiness.

2

SixstrategictrendsinIT

WhatwillkeepITexecutivesbusyintheyearsaheadandwheretheirfocusshouldlie

Manyground-breakingdevelopmentsarecurrentlybringingfar-reachingtransformationtoITand,throughIT,tobusinessandsociety.Ofthese,projectworkatRolandBergerDigitalhashelpedusidentifysixmajortrendsthatweseeascurrentlyshapingtheagendasofCIOsandITdecision-makerseverywhere.A

Takentogether,thesetrendshighlightthedynamicandcomplexnatureofIT.YettheyalsounderscorethestrategicandinfluentialrolethatCIOsandCTOscanassumeinshapingandaddingsustainablevaluefortheirorganizations.Thischapterbrieflydiscusseseachtrendinturn,outlinestheassociatedchallengesanddiscusseskeyimplicationsforITexecutivesacrossindustries.

TREND#1:AIDISRUPTION

PrepareforAItodisruptyourbusiness:Traditionalsoftwareengineeringisonlythefirstcasualty

Thetechlandscapeisshiftingwiththeriseofpredictive(forclearlydefinedproblems)andgenerative(forcreativecontent)AIsystems.DemandforAIandmachinelearning(ML)developersissurging,withtopengineersatapremium.WhileITdepartmentsbothenableandbenefitfromthisnewtechnology,softwaredevelopersarealreadyhavingtoadaptas

6RolandBerger|ITstudy2024–Trends,challengesandimplications

ADon'tgetleftbehind:

6strategictrendingITtopics

AIdisruption

PreparefortheAIdisruption:traditionalsoftwaredevelopmentisonlythefirstcasualty

Drive

innovation

GreenIT

RevitalizeGreenITfortheeraofAIandmorecomplexESGregulation

Cyber-resilience

Buildcyber-resilienceasacorecompetitivedifferentiator

Master

challenges

Cloudimperatives

Adapttotherapidly

evolvingcloudcapabilitiesasabusinessnecessity

ITgovernance

EmphasizeITgovernance tocontaintheAIandITspendingspree

Boost

operations

Standardization

Standardizeprocessesanddataascatalystfordigitalization&AI

Source:RolandBerger

AIincreasinglytakesoverroutinecodingtasks.Atthesametime,arecentsurveycommissionedbyGoTofoundthat,bystreamliningITmaintenanceanddemocratizingITsupportandoperations,AIcouldsavetheaverageITworkerovertwohoursaday.

Challenges

Forfearofmissingout,somecompaniesarethrowingthemselvesheadlongintohigh-profile(generative)AIprojectsforwhichmanyfeel(highly)unprepared.Lackingasoliddatafoundation,infrastructure,governanceandtherightculturalconditions,theyarealsoconfrontedbyashortageofskilledAIprofessionals.Ethical,legalandsocialchallengescombinewiththeneedforgovernanceandregulatorycompliancetoroundoffadauntingpotpourriofstiffchallenges.

Implications

ToembraceAIasastrategicenableranddifferentiator,CIOsandCTOsmustassessAIreadinessandalignAIinitiativeswithorganizationalgoals.Ratherthanbedistractedbythehype,leadersshouldfocusonstrategy,executionandpeopleastheystrivetodelivertangible,value-addingoutcomes.TobuildrobustAIcapabilities,theyneedtoimplementproductiveAIsolutions,establishgovernanceframeworksandbeabletomeasureAIsuccess–allinclosealignmentwithstrategicobjectives.

TREND#2:GREENIT

RevitalizegreenITtopreparefortheeraofAIandmorecomplexESGregulation

Sustainabilityisbecomingakeydriverofinnovation:aMorganStanleyreportfromspring2024foundthat85%ofcompaniesnowviewitasavaluecreationopportunity.Inparallel,

7RolandBerger|ITstudy2024–Trends,challengesandimplications

customersandpotentialrecruitsareincreasinglyscrutinizingcompaniesfortheirESGcommitments.TheseshiftsplacegrowingpressureonITnotonlytobecomemoresustainable(e.g.,throughenergy-efficientdatacenters),butalsotoactasacatalystfortechnologicaladvancementsthatalignwith–ratherthanundermine–globalsustainabilitygoals.

Challenges

ThechallengesforgreenITareescalatinginstepwiththerapidgrowthofadvancedtechnologieslikeAI.Today,datacentersconsumeabout1%–2%oftheworld'spower.ButGoldmanSachsexpectsthisnumbertodoubleby2030,heavilydrivenbyAI-inducedcomputationdemand.Thisgrowingenergyconsumptionrisksunderminingthenet-zerocommitmentsofITindustryleaderssuchasGoogle,whosaytheyarealreadystrugglingwithrisingemissionsandspiralingcarbonintensity.Furthermore,theproductionanddisposalofITequipmentcontinuestogeneratesignificante-waste,exacerbatingenvironmentaldegradation.Simultaneously,thedigitaldivideremainsunaddressed,leavingmarginalizedcommunitieswithoutequitableaccesstothebenefitsofdigitaltransformation.B

BNotthedirectionwewantedtogo

CarbonintensityofGoogleoperations[2019-23,tCO2e/millionUSD,tCO2e/MWh]

12

0.14

10

0.12

8

0.10

6

0.08

4

0.06

20.02

00.00

20192020202120222023CarbonintensityperunitofrevenueCarbonintensitypermegawatt-hourofenergyconsumed

Source:GoogleEnvironmentalReport2024

Implications

ForCIOsandCTOs,aligningIToperationswithbroadersustainabilitygoalshasbecomeimperative.ITmustreduceitsenvironmentalfootprintwhileusingtechnologytoenablesustainabilityacrosstheenterprise.Thisincludesenhancingefficiencythroughinnovationslikeenergy-saving(AI)algorithmsandcirculareconomymodelsforhardware.Beyondoperationalimprovements,ITmustsupportmeasurableprogressacrossallESGmetrics.Prioritizinginitiativestowarddigitalaccessibility,dataprivacyanddiversitywithinITfunctionsisessential.ITleadersmustworkcloselywithsustainabilityteamstocreateatransparent,comprehensiveapproachthataddressesESGcompliance,ethicsand

8RolandBerger|ITstudy2024–Trends,challengesandimplications

stakeholderexpectations.CompaniesthatembedgreenITintheircorestrategy–ratherthantreatingitasanisolatedinitiative–willdriveinnovation,achievecompetitivedifferentiationandcreatelastingvalue.

TREND#3:CYBER-RESILIENCE

Buildcyber-resilienceasacorecompetitivedifferentiator

GermandigitalassociationBitkomreportsthatcyber-crimescauseddamagesinexcessofEUR150billionatGermancompaniesin2023.Morenumerousandsophisticatedstate-sponsoredattackstargetingcriticaldataandinfrastructurelikewiseposeasignificantthreattonationalsecurityandcorporateinterests,withtheever-more-widespreaduseofthecloudandconnecteddevicesonlyaddingtooverallvulnerability.Sincemanycompaniesstruggletokeepupwiththesethreats,cyber-resilienceisnolongeranoptionbutacorecompetitiveadvantage.

Challenges

Increasingattackrates,AI-enhancedattackvectorsandthedemandsofEUandGermanregulationhavemadecyber-securityamustforeverycompany.Despitethis,informationsecurityhasbeenlargelyneglectedinGermanindustry:today,onlyabout15,000outof100,000mid-sizedandlargeenterprisesevenpossessaninformationsecuritycertificate.C

CWhoisaffectedbytighterinformationsecurityrulesandregulations?InGermanyalone,newNIS2regulationwillforceupto30,000morecompaniestoact

Impactedcompanies

Importantcompanies(entities)

?Companieswith≥50FTEorcompanieswith≥10mEURyearlyrevenue

?Sectors:postalorcourierservices,

municipalwaste,chemistry,food,

manufacturing,digitalservices,research?Specialcases(FTEorrevenueboundaries donotapply):trustservices

Essentialcompanies(entities)

?Companieswith≥250FTEorcompanieswith≥50mEURyearlyrevenue

?Sectors:energy,transport,financesandinsurances,health,water,wastewater,ITandtelecommunications,space

?Specialcases:telecommunications,criticalfacilities,centralgovernment

+upto30,000

Operatorsofcriticalfacilities

(newlyclassifiedasKRITIS)

Newly

impactedcompaniesby

NIS2

IT-SiG/KRITIS

(pre-2024)

NIS2(2024)

OriginalKRITISfacilities

Source:EuropeanCommission,OpenKRITIS,RolandBerger

9RolandBerger|ITstudy2024–Trends,challengesandimplications

Implications

Informationsecuritymustbecomeastrategiceffortinvolvingpeople,processesandtechnologiesacrossthecompanytoenhanceresilienceagainstcyber-threats.AstheEU'sNIS2directivecompelsmorecompaniestoinvestininformationsecurity,topexecutivesmustfosteracultureofsecurityawarenessandresilience.Informationsecuritymustbeseenasacorecompetenceandacompetitivedifferentiatorturningsecuritycapabilitiesintoamarketadvantage.Thisrequiresdomainexpertisetobebuiltupandkeptin-house:onlyimplementationprojectsshouldbeoutsourced.

TREND#4:CLOUDIMPERATIVES

Adapttorapidlyevolvingcloudcapabilitiesasabusinessnecessity

TheriseofAIdatacentersexemplifieshowfaster,moreefficientandmorecost-effectivecloudsolutionsareallowingcompaniestohandledemandingworkloadswithoutbuildinguptheirowninfrastructure.ColemanParkesdataindicatesthatfully85%ofworkloadswerealreadycloud-basedin2023,withfurthergrowthprojectedthroughoutthecomingyears.Theabilitytoleveragethelatestcloudtechnologiesisthusemergingasacriticalbusinessimperative.Businessesthatfailtoadaptriskfallingbehind.D

DAheadinthecloud?

Workloaddistributionacrosspublicandprivatecloudsin2023

Privatecloud

44%

Publiccloud

41%

Notinthecloud

15%

Details:worldwide;ColemanParkesResearch;OctobertoNovember2023;

1,420respondents;ITprofessionalsacrossmultipleindustries

Source:ColemanParkesResearch

Challenges

Theneedforrobustsecurityandno-gapslegalcomplianceremainsakeyconcernasbusinessesmigratecriticaldatatothecloud.With36%ofcompaniesusingmultiplepublicandprivateclouds,accordingtoFlexera,managinghybridcloudenvironmentsaddscomplexity.APepperdatasurveyfoundthat,while40%ofcompaniescitecostmanagementasamajorconcern,vendorlock-inandlackofcontroloverITinfrastructurearefurthersignificantissues.So,too,istheneedforcontinuousadaptationandupskillingascloudtechnologiesevolveandmanagingthembecomesmorecomplex.

Implications

10RolandBerger|ITstudy2024–Trends,challengesandimplications

Organizationsmustinvestinskilledpersonnel,advancedcloudmanagement,automationtoolsandeffectivegovernanceframeworkstostayontopofhybridITinfrastructures.Cyber-securityisakeypriority,andbothvendor-agnostictechnologiesandmulti-cloudstrategiescanmitigatetheissueofvendorlock-in.FinOpstools,whichinstitutionalizethealignmentofIT,financeandbusinessteamstobringfinancialaccountabilitytothecloud,canalsohelppreventbudgetoverrunsandensurethatcloudinvestmentsdelivertheexpectedreturns.

TREND#5:ITGOVERNANCE

EmphasizeITgovernancetocontaintheAIandITspendingspree

OrganizationsarerampingupITbudgetstoinvestinservicesandtechnologiesrelatedtoAI,informationsecurity,thecloudandERPtransformations.Gartnerprojectsgrowthof6.8%inITspendingin2024,drivenbythedesiretosecurecompetitiveadvantagesandoperationalefficiency.However,thisrapidincreaseinspendingisoutpacingthecapacityofcurrentITgovernanceapproaches.E

EWherethemoneygoes

WorldwideITspendingforecast,2023-2024[EURtrillion]

4.3

5%

15%

20%

30%

31%

6.8%,

4.6

5%

15%

21%

30%

29%

20232024

CommunicationsservicesITservicesSoftwareDevicesDatacentersystems

Source:Gartner

11RolandBerger|ITstudy2024–Trends,challengesandimplications

Challenges

ThesurgeinITbudgetsbringswithitrisksandcomplexities.AsITgovernancestrugglestokeeppace,gapsinoversightandstrategicalignmentmakeitdifficulttoensurethatspendingtranslatesintobusinessvalue.ThelimitedadoptionofFinOpspracticesmakesthisissueevenmorecritical.Forward-thinkinggovernanceapproachesareneededtoevaluateROI,ITsecurityrisksandfutureflexibility,andhencetoproperlyallocatebudgets.

Implications

AsITspendingoutgrowsgovernancecapabilities,CIOsmustadoptastrategicapproachtoensurealignment,standardization,compliance,performanceandvaluecreationacrosstheirITportfolio.AccurateITbudgetsteeringsupportedbyaneffectiveITservicecatalogmanagementsystemisessential.JustifyingITinvestmentswithstrongvaluecasescansupportthetransformationofITfromacostcentertoavaluecenter.FinOpsandadedicatedITcontrollingfunctioncankeepinvestmentsinlinewithorganizationalgoals.Also,fosteringacultureofcontinuousimprovementandstrategicinvestmenthelpsensurethattechnologicaladvancessuchasgenerativeAItranslateintorealbusinessvalue.

TREND#6:STANDARDIZATION

StandardizeprocessesanddataasacatalystfordigitalizationandAI

Standardizationhasbecomecrucialforlargeorganizationsthatneedauniform,enterprise-wideapproachtoseamlesslyintegratetechnologies,data,processesandapplications.Theoverallaimistoensureinteroperability,facilitatesmoothertransitionstonewtechnologiesandkeeptheorganizationagile.

FBacktostandard

Majorchallengestobeaddressedbystandardization

Technicaldebt/refactoring

35%

Capacity

26%

Hiring26%

Security

24%

Budgetconstraints20%

Source:STXNext

Challenges

12RolandBerger|ITstudy2024–Trends,challengesandimplications

Manyorganizationsstrugglewithlegacysystemsthataredifficulttoharmonizewithmodernsolutions.Thisresultsindisparatesilos,inefficiencies,alackofcollaborationandlimitedintegration.ShadowIT,wheredepartmentsruntheirowntechnologysolutionswithnocentralizedoversight,furthercomplicateseffortstoachieveuniformity.Whiletheissueoftechnicaldebtisknownandwascitedby35%ofCTOsintheGlobalCTOSurvey2023asamajorchallenge,initiativestodrivecross-divisionalstandardizationoftenfailduetopoliticalresistancefromdecision-makerswhodonotrecognizethevaluethatcanbeadded.F

Implications

Astrategicfoundationforbroaderorganizationaltransformationsisyettobelaidinmanycases.Effectivestandardizationcanunlocknumerousbenefitsandenableorganizationstorespondmoreswiftlytomarketchangesandtechnologicaladvances.Supportedbyrobustgovernancemechanismstosustainthestandardsadopted,italsocultivatesacultureofcontinuousimprovementandinnovation,positioningITasadriveroflong-termvaluecreation.

Honestyaboutanorganization'sstatusandfutureaspirationsiscrucialtoprepareITproperlyfortheaforementionedtrends.EvolvinggovernanceframeworksareneededtokeeppacewithincreasingITspendingandcomplexity,butalsotoenablestandardization.AsCIOsandCTOsmovetotransformITfromatraditionalcostcentertoavaluecenterstructure,ITtakesonnewsignificanceindrivingtheachievementoforganizationalgoals.Goingforward,onekeyaspectofthiswillbeartificialintelligence(AI)andthedisruptionitwillbring–thesubjectofthenextchapter.

3

Preparetobedisrupted!

Areyoureadyfortheacceleratingrevolution?

Rapidtechnologicaladvancesaredrivingeconomicandsocietalgrowthinexcitingnewways.Asdiscussedinthelatest

RolandBergerMegatrendsCompendium

,oneofthesefrontiertechnologiesisartificialintelligence,whichpromisestobringfundamentalchangetovirtuallyeverybusinessactivitywecanthinkof.Yetforalltheunderstandableeuphoria,astructuredandwell-consideredapproach–soundbusinesssense,essentially–isnecessaryifallthecomingdisruptionsaretogenuinelybechanneledintotheexpectedgainsinbusinessvalue.

3.1/HowtodefineAIreadiness

ManybusinessesoverestimatetheirAIreadiness,failingtorecognizetherequirementstobemettotrulybenefitfromAItechnologies

Buildingonafoundationlaidover75years,OpenAI'slaunchofChatGPTmadeartificialintelligencepubliclyavailable–eventoanon-savvyaudience–viaasimplechatinterface,inNovember2022.Multimodaldatasourcinghassincemadehumaninteractioneveneasier,

13RolandBerger|ITstudy2024–Trends,challengesandimplications

GAIheadingnorth

SizeoftheglobalmarketforAItechnologies,2020-2030,bysegment

MarketsizeinbillionUSdollars

700

600

500

400

300

200

100

0

800

20202021202220232024202520262027202820292030

NaturallanguageprocessingAutonomous&sensortechnologyMachinelearningAIroboticsComputervision

Source:Statista

14RolandBerger|ITstudy2024–Trends,challengesandimplications

andthelargelanguagemodels(LLMs)thatunderpingenerativeAI(GenAI)aregrowingbyafactorof10everyyear.Atthesametime,specializedhardwarehasenabledtremendousgainsincomputationalspeedandenergyefficiency.

Theresultofallthisfranticactivity?TheglobalAImarketisbooming,projectedtogrowfromoverUSD200billionin2023tomorethanUSD700billionby2030:thismarketgrowthiscurrentlybeingdrivenbyAIusecasesacrossallindustriesandbusinessfunctions.G,H

HEverything,everywhere,allthetime

WhichbusinessdepartmentsareactivelyexploringAIusecases?[2023]

Shareofrespondents

AutomationofITprocesses

33%

Securityandthreatdetection

26%

AImonitoringorgovernance

25%

Businessanalyticsorintelligence

Automatingprocessingunderstandingandflowofdocuments

Automatingcustomeroremployeeself-serviceanswersandactions

Automationofbusinessprocesses

Automationofnetworkprocesses

Digitallabor

Marketingandsales

Frauddetection

24%24%23%22%22%22%22%

22%

Searchandknowledgediscovery

21%

Humanresourcesandtalentacquisition

19%

Financialplanningandanalysis

Supplychainintelligence

18%

18%

Details:worldwide;November2023;8,584respondents;ITprofessionals,inamanagerorhigher-levelrole.Furtherinformationregardingthisstatisticcanbefoundonpage55oftheITstudy.

Source:IBMID

15RolandBerger|ITstudy2024–Trends,challengesandimplications

IGenAIhasalreadyprovenitsabilitytoreducethetimetakentocompletetasks-Itisexpectedthat1outof4knowledge-workertaskswillbeautomated

ExpectedpotentialofGenAI

One-fourthofcurrentworktasksacrosshorizontalscouldbeautomatedbyAI

Administrativesupport

Legal

Engineering

Business&finance

Sales

Compute&tech

Average

Transportation

Production

Construction

46%44%37%35%31%29%25%11%9%

6%

Completionofknowledge-worktaskshasseendrasticimprovementsduetoGenAI

Completea

codingtask[mins]

-56%

160

70

WithGenAI

WithoutGenAI

Source:RolandBerger

Createagraphicalimage[mins]

-100%

300

1

WithGenAI

WithoutGenAI

Writea5researchpaper/legalbrief[hours]

-38%

40

25

WithGenAI

WithoutGenAI

16RolandBerger|ITstudy2024–Trends,challengesandimplications

Exponentialgrowthintheseusecasescancertainlybeexpectedinthenearfuture.GenAIhasalreadyprovenitsabilitytoslashthetimetakentocompletetasks,anditisexpectedthatoneinfourknowledge-workertaskswillultimatelybeautomated.I

Reasonsforexcitement-andcausesforconcern

Asidefromallthehypeandexcitementtriggeredbytheserapiddevelopments,alloftheaboveshouldalsogivebusinessleaderspauseforthought:whatbecomesclearistheurgentneedforcompaniestogetthemselvesAI-ready.Specifically,C-levelexecutivesneedtothinklongandhardabouttheirstrategyforAI,howtheyplantoexecuteitandhowtogettheirpeoplereadyandenabledatanorganizationallevel.

Inthefuture,theoveralladoptionrateforAIwilldependheavilyonhowwelltheknownchallengesofAIcanbeovercome.Firstandforemost,aclearreturnoninvestmentmustbedemonstratedtojustifythecostofimplementingAIsolutions.Yetahostofotherissuesmustalsobeaddressed:evenwithpowerfulalgorithms,AIsystemsareonlyasgoodasthedata

JRolandBerger'srAIseframework

Acomprehensivem