專業(yè)英語2——酒店和旅游專業(yè)授課人員：張麗莎801+805班掃碼進(jìn)群：802班掃碼進(jìn)群：901班掃碼進(jìn)群：課程簡(jiǎn)介：本教材10個(gè)單元，每部分設(shè)計(jì)導(dǎo)游和酒店服務(wù)核心情景。每一工作情景為1個(gè)學(xué)習(xí)單元，圍繞每個(gè)工作情景任務(wù)，進(jìn)行分解，講解實(shí)際工作中的接待細(xì)節(jié)和英語溝通句型。整個(gè)單元對(duì)一個(gè)情景對(duì)話進(jìn)行詳細(xì)分解，掌握相應(yīng)重點(diǎn)句型和詞匯，還配有句型操練、角色扮演、情景對(duì)話、口頭翻譯等口頭練習(xí)、常用句型等。CONTENTSContents1MeetingaTourGrouponArrival2

JourneytotheHotel3

Checkingin6

IntroducingHotelFacilities7

DiscussingtheItinerary8

HelpingTouristsEnjoytheFirstMeal4Sightseeing5

Shopping9

HelpingSickTourists10

SeeingtheTourGroupoff課程考核課程成績(jī)簡(jiǎn)介：一、平常成績(jī)50%二、考試成績(jī)50%考試日?？记?0%聽寫10%課堂回答問題10%課堂對(duì)話展示10%課后作業(yè)10%湖北職業(yè)技術(shù)學(xué)院Rules：一、不遲到，按時(shí)上課，遲到門口喊報(bào)告，說明原因進(jìn)來，三次遲到算一次曠課！二、有急事上課途中需要離開，提前舉手向老師說明，獲得批準(zhǔn)后離開座位。三、認(rèn)真聽課不要玩手機(jī)。四、每次課準(zhǔn)備好課本，作業(yè)本，不得出現(xiàn)看與課本無關(guān)科目的書籍。12Task1MeetingATourGrouponArrival13章節(jié)需掌握內(nèi)容：1.語言技能：禮貌問詢以確認(rèn)交談?wù)呱矸?；打招呼；寒暄；提出建議2.服務(wù)技能：提前做好準(zhǔn)備；確認(rèn)自己的旅游團(tuán)；帶領(lǐng)游客前往旅游大巴；協(xié)助游客上車3.文化技能：

正確稱呼他人的文化常識(shí)；14

JanetJinisaseniorinternationaltourguideofBeijingSunshineInternationalTravelService.ShewasinformedthedaybeforeyesterdaythatatourgroupfromtheU.S.AwillcometoBeijingtoday,July6,2022.ThegroupwilltravelaroundBeijing.JanetJinisassignedtobethegroup’slocalguide.Today,JanetwillgotoBeijingInternationalAirportandmeetthegrouponarrival.

情景任務(wù)導(dǎo)入——Background15

ThepeopleJanetJin,thelocalguideofthetour,isgoingtomeettheTouristsonarrivalDanielBlack,theteamleaderofthetourgroupTouristsfromtheU.S.A.,willarriveattheairporttoday.16

思考：機(jī)場(chǎng)接游客需要準(zhǔn)備什么了？又有哪些步驟？Step1Step2Step3Step4Step5TomakeenoughpreparationsToIdentifythetourgroupassoonaspossibleTotakeuprelatedmattersToleadthetourgrouptogotothecoachToassistthetouriststogetonthebusproperlyandcountingheadstomakesurenoonegetslost.Tocheckthegroup’snameanditsnumber.,theforeigntravelagencyandtheteamleader’sname(2)Tomakeself-introductionandexpressingwelcome(3)Tomakesurethenumberofarrivedtourists(4)TochecktheluggageHow？How？How？How？WhatandHow？17

去機(jī)場(chǎng)接游客的準(zhǔn)備工作：

(Aretheseenough?)Arrivingattheairporthalfanhourearlier18Gettoknowthelevelandspecialrequirementsofthegroup,andmakespecificpreparations.Inparticular,writedownthenameandcontactinformationofthetourleaderaswellasthetelephoneofthehotelwhereyouaregoingtocheckin.(2)Beforeleavingtomeettheflight,calltheairlinefirsttobesureitisontime.(3)Contactthebusdriver,informhim/herofthestartingtimeandmeetingplace.

Preparations19(4)Checkthatyouhavethefollowing:Travelserviceplan,travelbrochures,microphone,itinerary(inChinese)forthedriver,typeditineraryinEnglishforalltourmembers(ifpossible),mapofyourcity,travelservicebussign,expensereportsheets,identificationcard（IDcard）.(5)Checkthatyouhaveallneededpersonalbelongings.(6)Besuretowearyourtravelservicenametagfromhereon.(7)Arriveattheairporthalfanhourearlier.

Preparations20核心詞匯：

(1)

visible

/?v?z?b(?)l/adj;

明顯的;看得見的

(2)

custom

/?k?st?m/n.風(fēng)俗;習(xí)慣;

adj.

定制的，定做的

the

customs海關(guān)管理處

(3)

recognize

/?rek?ɡna?z/vt.承認(rèn);認(rèn)出，識(shí)別

(4)

book/b?k/n.書籍;賬簿;卷;名冊(cè);工作簿以.預(yù)訂;登記

(5)

check/t?ek/vt.檢查;核對(duì)

(6)

count

/ka?nt/vt.計(jì)數(shù)

(7)

transfer

/tr?ns?f??(r)/n.轉(zhuǎn)移;轉(zhuǎn)讓;過戶;傳遞vi轉(zhuǎn)移;轉(zhuǎn)讓;轉(zhuǎn)學(xué):讓;調(diào)任;傳遞;使轉(zhuǎn)移

transfer..to...把移交給

(8)

attention

/??ten?(?)n/n.注意Attention

please!請(qǐng)注意21核心詞匯：

(9)

collide

/k??la?d/vi.碰撞;抵觸;沖突vt.

使碰撞;使相撞

collide

with..與碰撞

(10)

look

out

for留心，提防

(11)

smooth

/smu?e/adj.光滑的;順利的;平穩(wěn)的

(12)

mind

your

step請(qǐng)注意腳下While-viewingStep1討論回答下列問題：1Whereisthebestplacefortheguidetostaywhenwaitingforthetourists?2Whatshouldbeheldintheguide’shands?3Whatfeaturesshouldthetourguideusetoidentifyatourgroup?4Whatshouldtheguidedowhenhe/shehasidentifiedthegroup?While-viewing-觀看視頻，回答剛剛討論的問題聽力練習(xí)環(huán)節(jié)一——如何識(shí)別游客Step2Checkthepossibleerrors.1Whereisthebestplacetostay?2Whatshouldbeheldintheguide’shands?3Whatfeaturesshouldthetourguideusetoidentifyatourgroup?4Whatshouldtheguidedowhenhe/shehasidentifiedthegroup?ThevisibleplaceoutofcustomsThewelcomeboardshouldbeheldhighinthehandsTheguideshouldcometogreetthetouristsimmediately

Accordingtothecharacteristicsofdifferentnationalities,clothesorthelogoetc.While-viewingStep3Watchthemainvideoagain,trytoidentifyhowtocommunicatewiththetouristsinthesesituations.1Howtolocate(greet)thetourgroup?2Howtocheckthegroup’snameandcodenumber,theforeigntourorganizerandtheteamleader’sname?3Howtomakeself-introductionandexpresswelcome?4Howtomakesurethenumberofarrivedtourists?5Howtochecktheluggage?While-viewingStep3Watchthemainvideoagain,trytoidentifyhowtocommunicatewiththetouristsinthesesituations.While-viewingStep3Watchthemainvideoagain,trytoidentifyhowtocommunicatewiththetouristsinthesesituations.1Howtogreetthetourgroup?2Howtocheckthegroup’snameandcodenumber,theforeigntourorganizerandtheteamleader’sname?3Howtomakeself-introductionandexpresswelcome?4Howtomakesurethenumberofarrivedtourists?5Howtochecktheluggage?28

Locating(greeting)thetourists

1.Excuseme,butareyou…from…?2.Excuseme,isyourname…?3.Youmustbe…,aren’tyou?While-viewingStep329

Makingsurethegroup’snameandnumber,theforeignorganizerandtheteamleader’sname

1.What’s(What’s)your….?2.Whoisyourorganizerinyourcountry?While-viewingStep330Makingself-introductionandexpressingwelcomeMynameis…，I

am…theguidefromXXXX.IwillaccompanyyourjourneyinBeijing.Onbehalfof…,I’mverygladtowelcomeyou2.It’sapleasuretoseeyouhere.3.Welcometo…4.Nicetomeetyou.5.Goodtoseeyou.While-viewingStep331MakingsurethenumberofarrivedtouristsYouhaveagroupof…,yes?Howmanypeoplehavearrived,please?While-viewingStep332Checkingtheluggage1.Haveyougotyourluggage?2.LadiesandGentlemen,pleasewaitasecond,I’llcheckourluggagefirstandthenwe’llgotothehotel.3.Wouldyouliketohelpmechecktheluggageagain?While-viewingStep3While-viewingStep4Watchthemainvideoforthe3rdtime,trytoidentifyhowtocommunicatewiththetouristswhenleadingthetourgrouptothecoach.2Makingsmalltalk

withthetourists

1Askingthetouriststofollowtheguideandmindingthemattersneedingattention342Holdingtheguidingflagaheadandleadingthetouriststogotothecoach

3Makingsmalltalk

withthetourists

1AskingthetouriststofollowtheguideandmindingthemattersneedingattentionWhile-viewingStep4While-viewingStep4Watchthemainvideoforthe3rdtime,trytoidentifyhowtocommunicatewiththetouristswhenleadingthetourgrouptothecoach.36AskingthetouriststofollowandmindingmattersneedingattentionAttentionplease!Everyone,nowpleasefollowme.Andpleasemindyourstep,trytoavoidcollidingwithothers,andlookoutforpick-pockets.While-viewingStep437MakingsmalltalkDidyouhaveagoodtrip?Howwasyourflight?Afteralongtrip,youmustbetired.While-viewingStep4While-viewingStep5Watchthemainvideoforthe4thtime,trytoanswerthequestionsbelowwhenassistingthetouriststogetonthebus.1Whereisthebestlocationfortheguidetostayin?

2Howtoshowwheretoputoncarry-on

luggage3Whenshouldtheguidegetonthebus?4Howtocountthenumberofthetouristsagain?While-viewingStep5Watchthemainvideoforthe4thtime,trytoanswerthequestionsbelowwhenassistingthetouriststogetonthebus.401Thebestplacefortheguidetostayat

Standingbythedooronthefrontofthecoach2Showingwheretoputoncarry-on

luggage3Beingthelastonetogetonthebus4CountingagainthenumberofthetouristsWhile-viewingStep541

Showingwheretoputontheluggage1.Isuggestyouputyourluggageon…2.Iadviseyoutoputyourluggageon…While-viewingStep542Methodsofcountingtourists

1.Theguidestaysattheappropriateplace(doorofthebus,e.g.),whenthetouristspassedby,getsdownthenumberofthetouristssecretly/?si?kr?tli/.2.

Theguidecountsthenumberfromthebeginningofthequeue/kju?/,walksintheoppositeofthetourists,countstheheadsaspassingby.

3.Theguidecountstheseatsbeforehand,afterallthetouristssitdown,countstheemptyseats.123While-viewingStep543ThelocalguideJanetJinisgoingtomeethertourgroupatBeijingInternationalAirport.JanetJinhasmadeadequatepreparationandarrivedattheairportat13:50.Itisabout14:15now,sheisstandinginavisibleplacenearthecustomsarea,holdingawelcomeboardhigh.AftertheflightUA851arrives,sheimmediatelyrecognizeshergroupandhurriestogreetthem.

JanetJin:Excuseme.AreyoutheHolidayTourGroupfromU.S.A.?DanielBlack:Yes,weare.JanetJin：ThenyoumustbeMr.DanielBlack,thegroupleader?DanielBlack:Yes,Iam.JanetJin:Nicetomeetyou,Mr.Black.I’mJanetJin,theguidefromBeijingSunshineInternationalTravelService.I’myourlocalguideinBeijing.DanielBlack:Nicetomeetyou,Ms.Jin.Thankyouforcomingtomeetus.AndcallmeDaniel,please.JanetJin:Ok,Mr.Daniel.44JanetJin:WelcometoChina,ladiesandgentlemen.IwishyouapleasanttourinChina.Touris:Thankyou.JanetJin:Youhaveagroupof15,yes?DanielBlack:Yes,we’veallarrived..JanetJin:Haveyougotyourluggage?DanielBlack:Yeah.Wehave15piecesaltogether.JanetJin:Let’sgooverthere,itislessnoisyandwecanchecktheluggagemorecarefully.JanetJin:Ladiesandgentlemen,pleasewaitasecond,I’llcheckourluggagefirstandthenwe’llgotothehotel.JanetJin：Wouldyouliketohelpmechecktheluggageagain,Mr.Black?45DanielBlack:Mypleasure.JanetJinandMr.Blackarecountingandchecktheluggage,thenJanettransferstheluggagetothebusdriver.JanetJin:Iseverybodyherenow?DanielBlack:Oh,waitasecond.Yes,everybodyishere.JanetJin:Ourcoachisoutsidetheairport.Shallwegonow?DanielBlack:Sure,let’sgo.JanetJin:Attentionplease!Everyone,nowpleasefollowme.Andpleasemindyourstep,trytoavoidcollidingwithothers,andlookoutfor

pick-pockets.解說：Severalminuteslater,theyhavegottothecoach.JanetJin:Hereweare.Now,pleasegetonthebus.While-viewingStep6WatchpartAofthemainvideo,anddiscuss:WhydoesDanielBlackaskJanetJintocallhimhisfirstname?.47While-viewingStep6WhydoesDanielBlackaskJanetJintocallhimhisfirstname?Itmakespeoplefeelcasual,relaxed,friendly.48While-viewingStep7Readthepassageonthetextbook(P4)andwatch01-video1to01-video6,thendecidewhetherthemannerofaddressingpeopleisrightorwrong?Howshouldtheyaddresspeople?Video1:Harry’sbehavioriswrong.Because:Nancyisanoldlady,itisimpolitetocallherfirstname.Harryhadbettercallher:Mrs.Truman.Video2:Harry’sbehaviorisright.Video3:Adam’sbehavioriswrong.It’sbettertocallaladyMs.ifyoudonotknowhermaritalstatus/?m?r?tl?ste?t?s/..49While-viewingStep7Readthepassageonthetextbook(P4)andwatch01-video1to01-video6,thendecidewhetherthemannerofaddressingpeopleisrightorwrong?Howshouldtheyaddresspeople?Video4:Abraham’sbehavioriswrong,Itissafertoaddressadoctorwithhis/hertitle.Video5:Abraham’sbehaviorisright.50While-viewingStep7看視頻完成課本第5頁(yè)的exercise451While-viewingStep8WatchpartCofthemainvideo,payattentiontotheguide’slocationwhenhelpingTouriststogetonthecoach,thendecideinwhichpicturetheguide’slocationisright.52模擬對(duì)話設(shè)計(jì)訓(xùn)練LilyJinisaseniorinternationaltourguideofInternationalYouthTravel

Agency.ShewasinformedthedaybeforeyesterdaythatatourgroupfromBeijingwillcometoWuhantoday,October1st,2022.ThegroupwilltravelaroundWuhan.LilyJinisassignedtobethegroup’slocalguide.Today,JanetwillgotoWuhantrainstationandmeetthegrouponarrival.

53While-viewingStep9Watch01-video7,finishexercise6onthetextbook(page6)54After-viewing

Pleasedotherole-playonthetextbook(pages6-7)withyourpartners,youractingwillbeevaluatedaccordingtothefollowingstandards.1.Allthekeypointshavebeenincluded.2.Correctpronunciation.3.Fluencyandrightintonation.4.Highlightthetraitsofyourrole.5.Properbodylanguage.Step155Learnthetermsandthesentencesonthetextbook(P7).Besides,trytolearnhowtodealwithpossibilitiesintheprocessofmeetingatourgrouponarrivalbyscanningthematerialsonpages8-9.After-viewingStep256Readthecase(案例)onpage18,doyouhaveyourownmethodtodealwiththesituation?Learnthesolutiontoitcarefullyandcompareitwithyourownanswer.After-