任務(wù)三醫(yī)院護(hù)士與協(xié)作人員的溝通情境三與護(hù)工的溝通主講人：劉慧卿副主任護(hù)師單位：湖南省人民醫(yī)院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituation3:CommunicationwithsupportworkersSpeaker:LiuHuiqing(DeputyChiefNurse)Unit:HunanProvincialPeople'sHospital護(hù)士與醫(yī)療護(hù)理員（護(hù)工）的溝通障礙communicationbarriersbetweennursesandmedicalnurses(nursingworkers)情境要點(diǎn)二Situationpoint2知識學(xué)習(xí)Knowledgelearning醫(yī)療護(hù)理員群體的特點(diǎn)1.年齡偏大，生活經(jīng)驗多2.受教育水平較低，沒有專業(yè)基礎(chǔ)CharacteristicsofmedicalnursingstaffOlder,morelifeexperienceLowlevelofeducation,noprofessionalfoundation知識學(xué)習(xí)Knowledgelearning醫(yī)療護(hù)理員群體的特點(diǎn)3.綜合素質(zhì)有限，多注重經(jīng)濟(jì)效益4.共性需求——想在工作中獲得尊重CharacteristicsofmedicalnursingstaffLimitedcomprehensivequality,paymoreattentiontoeconomicbenefitsCommonneeds-wanttoberespectedinwork知識學(xué)習(xí)Knowledgelearning與醫(yī)療護(hù)理員溝通可能存在的障礙Possiblebarrierstocommunicationwithmedicalcaregivers抗拒專業(yè)指導(dǎo)Resistprofessionalguidance傷害自尊心hurtone'sself-respect口服心不服Takeorallyandfeelunconvinced語言理解

生活理解languageunderstandingLifeunderstanding知識學(xué)習(xí)Knowledgelearning語氣溫和

態(tài)度真誠MildtoneSincereattitude關(guān)心對方

真誠建議CareforeachotherSincereadvice生活化語言

以護(hù)理員為中心溝通LifelanguageNursecenteredcommunication步步為營引導(dǎo)認(rèn)識、非指責(zé)式Stepbystepguideunderstanding,nonaccusatory討論discuss與醫(yī)療護(hù)理員溝通技能的重點(diǎn)是什么？