應用文寫作突破訓練投訴信晨讀晚背一、必背詞匯1.開頭段①投訴，抱怨__________________________________②對……不滿意________________________________③表達不滿___________________________________

complain/makeacomplaintabout...bediscontent/unsatisfiedwith...convey/expressone’sdissatisfaction2.結尾段①合理的解釋_________________________②認真地考慮這件事_____________________________areasonableexplanationconsiderthismatterseriously③調查此次事件

_________________________________④采取措施

_____________________⑤解決問題_________________________________⑥把這件事解決好_____________________________⑦把錢退還給我________________________⑧期待盡快回復______________________investigate/lookintothematter/incidenttakemeasuresdealwith/solvetheproblemhave/getthismattersettledhavemymoneybackexpectanearlyreply3.中間段①讓我煩惱

_________________________②停止工作

_______________________③忍受這種情況________________________________④打斷我們正常的生活

__________________________⑤出乎意料

_______________________⑥在這種情況下

____________________⑦一些質量問題

__________________⑧糟糕的服務

_______________

makemeannoyedputupwith/bear/toleratethissituationstopworkinginterruptournormallifeoutofone’sexpectationinthissituation/casepoorservicesomequalityproblems二、必背好句1.開頭段常用語①對不起打擾您了，恐怕我得投訴了。__________________________________________________________________________________________________②我寫信是投訴關于……_________________________________________________③主要的問題如下。_________________________________________________IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.Iamwritingtocomplainabout…Themainproblemsareasfollows.2.結尾段常用語①我在等待一個合理的解釋，并期待早日回復。__________________________________________________________________________________________________②我真誠地希望你能認真調查這件事情，以及采取恰當的措施防止類似事件再次發生。______________________________________________________________________________________________________________________________________________________Iamwaitingforareasonableexplanationandexpectinganearlyreply.Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldbetakentopreventsuchanincident(from)happeningagain.③您能否盡快換一個新的給我或者給我退款？________________________________________________________________________________________________④坦率地說，我不準備再忍受這個情況了。________________________________________________________________________________________________⑤您若能盡快采取措施處理這個問題，我將感激不盡。________________________________________________________________________________________________Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible?Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.3.中間段常用語①我對你們提供的惡劣服務感到很惱火。__________________________________________________②我很失望地發現，有些書不僅印刷不好，而且還有輕微的破損，甚至有些書頁不見了。______________________________________________________________________________________________________________________________________________________Yourpromptattentionandearlyreplywillbeappreciated.I'mannoyedtohavebeenprovidedwithsuchpoorservice.Iwasdisappointedtofindthatsomeofthebooksarenotonlypoorlyprinted,butalsoslightlydamaged,andevensomepagesaremissing.⑥您的及時關注和早日答復將不勝感激。______________________________________________________________

③令我很不滿意的是，手機不容易操作，給我帶來了很多不便。__________________________________________________________________________________________④更糟糕的是，它經常毫無理由地壞掉，這說明它的質量很差。_________________________________________________________________________________________⑤為改善這種情況，建議你采取以下措施。________________________________________________________________________________________________Muchtomydissatisfaction,thecellphoneisnoteasytooperate,causingmemuchinconvenience.What’sworse,itoftenbreaksdownfornoreason,whichshowsitspoorquality.Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures.⑥鑒于此事所造成的不便，我覺得你應該……__________________________________________________________________________________________⑦我強烈要求你調換……或者盡快修理。_________________________________________________________________________________________________⑧我要求全額退款。________________________________________________________________________________________________Inviewoftheinconveniencethatthishascaused,Ifeelyoushould…Istronglyinsistthatyouchange...orhaveitrepairedassoonaspossible.Iwouldliketogetmymoneyback./Ihavetoaskfor/demand/claima(full)refund.典例示范假定你是李華，在某海外購物網站上訂購了一款智能手表，但是收貨之后出現了一些問題，請你給該網站客服寫一封郵件，內容包括：1.投訴內容；2.你的訴求。注意：1.詞數80左右；2.可以適當增加細節，以使行文連貫。DearSirorMadam,I’mwritingtoexpressmydissatisfactionwiththesmartwatchIrecentlypurchasedfromyouronlinestore.__________________________________________________________________________________________________________Yourssincerely,LiHua步驟一：審題文體投訴信寫作情境網購智能手表出現了一些問題，向網站客服投訴信的作者李華（顧客）寫作對象/讀者海外購物網站客服時態一般過去時，一般現在時語氣保持冷靜和客觀，使用正式和禮貌的措辭步驟二：謀篇布局步驟三：經典范文熟記文中黑體詞塊及有下畫線的功能句型。DearSirorMadam,I’mwritingtoexpressmydissatisfactionwiththesmartwatchIrecentlypurchasedfromyouronlinestore.【寫信目的】Onemonthago,togivemybrotherasurpriseduringtheSpringFestival,Iordereditinadvance,however,theproductarrivedlongaftertheSpringFestivalhadpassed,causinggreatinconvenience.Furthermore,theproductIreceivedisdifferentfromwhatwasadvertised.Itlacksthepromisedfeaturesandfunctions,whichmakesitapoorchoiceasagift.【要點1：投訴內容】Therefore,IwouldlikeafullrefundandIhopethatfutureorderscanbedeliveredpromptlytoavoidsimilarinconvenience.【要點2：訴求】Itismysincerehopethatyou’lltakemycomplaintsseriously.Lookingforwardtoyourearlyreply.Yourssincerely,LiHua即時訓練訓練一假設你是李華，最近跟父母去國外旅行時所居住的旅館服務不好。請根據以下要點提示給旅館老板寫一封英文投訴信，信中應包括下列內容：1.空調不能正常運行；2.浴室不干凈；3.晚上周圍噪聲很大,且不給更換房間；4.服務員態度隨意,漫不經心。注意：1.詞數80左右；2.可以適當增加細節，以使行文連貫。DearSirorMadam,______________________________________________________________________________________________________________Yoursfaithfully,LiHuaDearSirorMadam,IamLiHua,acustomerofyourhotel.MyparentsandIhadaterriblestayinRoom512.Iamwritingtocomplainaboutyourhotelservice.Therearethefollowingproblems.Tobeginwith,theairconditionerwouldn’twork.WhenIaskedthestaffforhelp,theysaidOK.Buteventually,noonecame.Besides,muchtomydissatisfaction,Ifoundthebathroomratherdirtytobathein.Whatannoysmemostisthenoiseoutsideatnight,whichwassoloudthatwefoundithardtofallasleep.Iaskedtochangeroomsbutwasrefusedforthereasonthatthehotelwasfull.Itwassurprisingthatthewaiterstreatedusinaverycasualandindifferentmanner.Thereisnodoubtthatyourserviceneedstobeimproved.Iamreallyannoyedaboutit.Ihopeyoucanlookintothecaseandtakeeffectivemeasurestopreventsuchthingshappeningagain.Iwouldappreciateitifyoucouldhandlethematteratyourearliestconvenience.Yoursfaithfully,LiHua訓練二假設你是李華，最近注意到英文學習報存在一些問題，其中包括語法和拼寫錯誤、陳舊的閱讀材料以及紙張質量下降等。請你給英語學習報負責人Tom寫一封郵件，內容包括：1.投訴相關問題；2.提出合理建議。注意：1.詞數80左右；2.可以適當增加細節，以使行文連貫。DearMr.Tom,________________________________________________________________________________________________________________Sincerely,LiHuaDearM