ChapterTwoEtiquetteforJobApplicationandInterview求職與面試禮儀目錄BusinessImageEtiquette商務形象禮儀ApplicationLetterandResume求職信與簡歷InterviewEtiquette面試禮儀CONTENTSInterviewEtiquette面試禮儀Part3InterviewEtiquetteUnderstandhowtobemoreappropriatewhileweareattendinganinterviewKnowhowtoprepareforaninterviewKnowwhattodoafteraninterviewAfteryouhavestudiedthischapter,youshouldbeableto:學習目標（

Objectives）InterviewEtiquetteBasedonyourunderstandingofbusinessetiquette,judgethefollowingsituationsanddiscussingroups.InterviewEtiquetteTestyourself（自我測試）1.Youshouldalwaysturnoff(orsilence)yourcellphoneandbeeperbeforeheadingintoanyintervieworbusinessmeeting.Yes□No□2.Afterajobinterview,regardlessofwhetherIamstillinterestedinthejobornot,Ishouldalwaysfollow-upwithathankyounote.Yes□No□InterviewEtiquetteTestyourself（自我測試）3.Afewdaysafterajobinterview,youcancalltheemployereverydaytoseewhenahiringdecisionwillbemade.Yes□No□4.It’sperfectlyfinetohaveahumorousgreetingonaninterview.5.Whentalkingonthephonewithapotentialemployerorotherbusinesscontact,it’sokayforyoutoputthemonholdwhileyouansweranotherphonecall.Yes□No□Yes□No□TheJobInterviewYourjobskills—allthoseabilitiesandallthatexperiencethatyouwroteaboutinyourresumeandapplicationletter—havegottenyouinthedoor.Nowit’stimetosellyourselfandtostandoutfromtheotherinterviewees.

Congratulations!TheJobInterviewYourexpertiseandexperiencearevital,butyourattitude,yourappearance,andhowyouhandleyourselfcaneitherclinchorruinyourchances.Remember:Theinterviewisyouropportunitytostartbuildingthebestrelationshippossiblewiththeinterviewer.Andthatiswhatetiquettereallyisallabout—buildinggreatrelationships.1.BeforetheInterviewSomeinterviewquestionsyoucananticipate,othersyoucan’t.Thebestwaytostaycalmistorecognizewhatyoucancontrolandprepareforthat.Improveyouroddswithsomeresearchandself-examination.Dosomeresearch!1.BeforetheInterviewAcquaintwiththebackgroundofenterpriseResourcessuchasbusinessmagazines,thecompany’sannualreport,anditswebsitewillfillyouinonthecompany’sprofileanditsgeneralattitude.GettingacquaintedCollectinginformationnotonlyhelpsyouanticipatethequalitiesyourinterviewerislookingfor,butalsogivesyouideasforquestionstoasktheinterviewer.Ideally,you’llbeabletotalkaboutthecompany’schiefproducts,primemarkets,andevenplansforfuturegrowth.GettingacquaintedIfyouareapplyingforaspecificjob,askthefirm’shumanrecoursesdepartmentforthejobdescriptionbeforehandsoyou’llbeabletoanswerquestionsinthatcontext,highlightinganyskillsthatdirectlyapply.1.BeforetheInterviewKnowyourselfBecauseyou’llbeaskedaboutyourstrengths,aptitudes,andexperience,it’sessentialtohaveaconcreteideaofyourstrengthsbeforearticulatingthemtoyourinterviewer.Spendsometimereviewingyourresume,refreshingyourmemoryofdatesofemploymentandexactjobtitlesand,ifnecessary,revisingittohighlightthemostrelevantareasofyourexperience.1.BeforetheInterviewKnowyourself

Knowyourresumebyheart1.BeforetheInterviewDuringtheinterview,havingitfirmlyinyourheadenablesyoutopointoutordiscusscertainpartsofitwithoutconsultingahardcopy.DressonenotchupDresssmartlybutconservatively.Yourappearanceisthefirstimpressionaninterviewernoticesaboutyou,soitshouldbeasfavorableandprofessionalaspossible.Themostimportantfactorsaboutappearanceareneatness,cleanliness,andappropriateness.1.BeforetheInterviewItisinappropriatetowearexcessivejewelryormake-upandelaborate,dressy,tight,sheerortransparentclothing.Groomingshouldbeimmaculate,withhairandnailclean.Buttonsshouldnotbemissing;hemsandcuffsshouldnotbefrayed.Shoesshouldbecleanandshining.PracticeAfteryoureceivedaninvitationtoaninterviewformally,youcantrytoaskyourselfthequestionswhichyou’relikelytobeaskedandpracticeansweringthemaloud.Therearesomanyquestionswhichmaybeaskedintheinterview.However,threekindsofquestionsareusuallyaskedinallinterviews.1.BeforetheInterviewWhatareyourstrengths?Thisquestioncanbeansweredintwoways:Withalistofyourvirtuesorwithconcreteexamplesofyourgoodpointsatwork.Thelatterisfarmoreeffectiveinmakingalastingimpression.Theinterviewerismorelikelytotakenoteofyouranecdote.1.BeforetheInterviewWhydoyouwantajob,andwhywithus?Putapositivespinonthisone.Forexample,ifyou’recurrentlyemployed,avoidsayingyoufeelyourtalentsaren’tsufficientlyappreciated,youdislikeyourboss,oranythingelsenegative;instead,sayyou’vegainedenoughexperienceinyourcurrentjobtomakeyoureadytotacklenewchallenges,andyoubelievethisnewpositioncouldgiveyouthechance.Backthisupwithyourknowledgeofhowthecompanyoperates.1.BeforetheInterviewWhatwasthehardestthingyoueverfacedinajob?Theideaisnottorecountthestoryofadisastroussituation,buttotalkaboutaproblemthatyouwereinstrumentalinsolving.Thisshowsthatyouarereadyandabletocopewithdifficultiesthatmaycomeyourway.Thisquestiondemandspriorpreparation1.BeforetheInterview2.DuringtheInterviewBeprofessionalDuringtheinterviewyourmostimportanttaskistoactprofessionally.Thus,trytoanswerallquestionsboththoroughlyandaccurately.Benatural,too.Whenyouhavetheopportunity,expandyourresponsestoincorporateideasyouhavewantedtoincludeintheconversation.2.DuringtheInterviewBecalmWhateverhappens,trytomaintainyourcomposure.Thebestwaytoaccomplishthisistorealizeyourownvalue:youcanhandlethejobandyouareperfectlycapableofexplainingwhy.If,however,youstartfeelingnervousoranxious,takeadeep,silentbreath.2.DuringtheInterviewBepunctualLatemeanslate,evenifyou’rejustoneminutelate,evenifyou’rejustoneminutelate.Yourbestbetistobesureyouknowhowlongittakestogetthere.Thenaddanextratentotwentyminutestoyourscheduleasmarginforerror.Oncethere,visitacoffeeshoporwaitoutsidesoyoucanenterfiveminutesearly.Knockatthedoorbeforeyouentertheinterviewingroom.Walktothedeskandshakehandswithininterviewer.2.DuringtheInterviewBeconfidentandmodestEspeciallywhenanswerquestions,youshouldnotonlyinaclearmannerbutalsoinaconfidentmanner.Howeverbecarefulnottocomeoffasaknow-it-all.Engagetheinterviewer,andletyourpersonalityshinethrough.Youareshowingherthatyouwillrepresenthercompanywell,andthatyouareaconfident,can-doperson.2.DuringtheInterviewBeconfidentandmodestStartyourstatementswith“Ithink…”or“Iimagine…”or“AsfarasIcantell…”insteadof“There’snodoubtthat…”or“Everyoneknowsthat…”or“It’sclearthat…”Don’ttalknonsenseifyoudon’tknowtheanswers.Itisbettertotellhimorherthatyoudon’tknow.3.AfterInterviewAfteryouaccepttheinterviewwithinadayortwo,sendathank-youletterevenifyoudon’tthinkyouwillbeofferedthejob.Notonlyisthisgoodmanners,butithelpstheinterviewerkeepyouinmindwhenheorsheismakingadecisionastowhomtohire.3.AfterInterviewStateyourappreciationfortheinterviewand,ifappropriate,requestthatsimilarappreciationbeextendedtootherswhoparticipatedintheinterview.Reviewyourqualificationsorprovideadditionalinformation.Saythatyoulookforwardtohearingfromtheprospectiveemployer.Theformatofthank-youletterYoucanusethefollowingthree-partformatfortheletter.3.AfterInterviewDearSirorMadam,Iwantedtothankyoufortakingthetimeyesterdaytomeetwithmeandforsharinginformationonyourcompanyandthecareeropportunityavailable.IfoundthisinterviewveryinformativeandusefulasatoolforexploringmycareeropportunitieswithABCCompany.Aswediscussedyesterday,itismybeliefthatmyeducationalbackgroundandexpertisewouldprovetobeavaluableassettoyourcompany.Iamlookingforacareerthatwillutilizemyextensiveknowledgeandcurrentskills,whileallowingmetogrowandlearnmoreworkingwithanindustryleaderwhoisprogressiveinthemarketplace.AftermeetingwithyouandlearningmoreaboutABCCompany,Ibelievethiswouldbeasuccessfulmatchforbothofus.Again,itwasapleasuremeetingyou.Ilookforwardtohearingfromyouregardingthenextstepintherecruitingprocess×××SincerelyyoursWaitingtohearWaitingtohearwhetheryou’vebeenacceptedforthejobisoneofthemoststressfulpartsofthejobsearch.WaitingtohearForbothcases,howtorespondOneisthatyougettheopportunity,whiletheotherisfailure.WaitingtohearRespondingtoanofferAllyourpreparationhaspaidoff;you’veobtainedajoboffer.Nomatterhowthrilledyoumaybeaboutit,however,don’tsuccumbtopressuretogiveananswerrightaway.Instead,saysomethingtotheeffectof,“Thankyoufortheoffer.Thisisveryexciting!I’dlikesometimetoconsiderit.CanI