第一章管理總論Manager管理者First-linemanagers基層管理者MiddlemanagersTopmanagers管理效率Effectiveness效果計劃Organizing組織Leading領導Controlling控制Managementprocess管理過程ManagementrolesInterpersonalroles人際關系角色Informationalroles信息傳遞角色DecisionalrolesTechnicalskills技術技能Human

skills

人事技能

Conceptual

skills

概念技能

Closed

systems

封閉系統

Open

systems

開放系統

Specialenvironment具體環境Generalenvironment一般環境Contingencyperspective權變觀Universalityofmanagement管理的普遍性Nonmanagerialemployees/Operatives第二章管理的歷史DivisionoflaborIndustrialrevolution產業革命Scientificmanagement科學管理TherbligsGeneraladministrativetheoristsPrinciplesofmanagement管理原則Bureaucracy官僚行政組織、層級組織Quantitativeapproach定量方法Organizationalbehavior(OB)組織行為HawthorneStudies霍桑研究Workforcediversity員工多樣化Entrepreneurshipe-business(electronicbusiness)電子商務e-commerce(electroniccommerce)Totalqualitymanagement(TQM)Learningorganization學習型組織Knowledgemanagement知識管理Workplacespirituality團隊精神第三章計劃Decision-makingprocess決策過程Decisioncriteria決策標準Implementation實施Rationaldecisionmaking理性決策Boundedrationality有限理性滿意Escalationofcommitment承諾升級Intuitivedecisionmaking直覺決策Well-structuredproblems結構良好問題Programmeddecision程序化決策Procedure程序Rule規則政策Poorlystructuredproblems結構不良問題Nonprogrammeddecisions非程序化決策Certainty確定性Risk風險性Uncertainty不確定性DirectivestyleAnalyticstyle分析性風格概念性風格Behavioralstyle行為性風格戰略計劃作業計劃Long-termplans長期計劃Short-termplans短期計劃Specificplans具體性計劃指導性計劃單一目標計劃標準計劃Traditionalgoalsetting傳統目標設定Means-endschain手段－結果鏈Managementbyobjectives(MBO)目標管理Mission使命Commitmentconcept承諾概念Formalplanningdepartment正式計劃部門Strategicmanagement戰略管理StrategicmanagementprocessOpportunities機會Threats威脅

Corecompetencies核心能力Strengths優勢Weaknesses劣勢SWOTanalysisSWOT分析Corporate-levelstrategy公司層戰略Business-levelstrategy事業層戰略Stabilitystrategy穩定戰略GrowthstrategyRelateddiversification相關領域多元化經營Unrelateddiversification不相關領域多元化經營Retrenchmentstrategy收縮戰略BCGmatrixBCG矩陣波士頓咨詢集團矩陣Strategicbusinessunits戰略經營單位Corecompetencies核心能力Strengths優勢Weaknesses劣勢SWOTanalysisSWOT分析Corporate-levelstrategy公司層戰略Business-levelstrategy事業層戰略Stabilitystrategy穩定戰略GrowthstrategyRelateddiversification相關領域多元化經營Unrelateddiversification不相關領域多元化經營Retrenchmentstrategy收縮戰略BCGmatrixBCG矩陣波士頓咨詢集團矩陣Strategicbusinessunits戰略經營單位Competitiveadvantage競爭優勢Costleadershipstrategy成本領先戰略Differentiationstrategy差異化戰略FocusstrategyFunctional-levelstrategy職能層戰略EnvironmentalScanning環境掃描Competitorintelligence競爭者情報、競爭者信息Forecasts預測Quantitativeforecasting定量預測

Qualitativeforecasting定性預測ForecastingTechniques預測技術Benchmarking基準化、標桿Resources資源Budget預算RevenueBudgetsExpenseBudgets費用預算ProfitBudgetsCashBudgets進度計劃、規劃GanttCharts甘特圖LoadCharts負荷圖PERTnetwork

Events事件Activities活動Slacktime松弛時間關鍵線路Breakevenanalysis盈虧平衡分析Linearprogramming線性規劃Project項目ProjectManagement項目管理Scenario設想方案

第四章組織Organizing組織Organizationalstructure組織結構Organizationaldesign組織設計Workspecialization勞動分工Departmentalization部門化Functionaldepartmentalization職能部門化Productdepartmentalization產品部門化Geographicaldepartmentalization地區部門化Processdepartmentalization過程部門化顧客部門化Cross-functionalteams跨職能團隊ChainofcommandAuthority職權Responsibility職責第四章組織Organizing組織Organizationalstructure組織結構Organizationaldesign組織設計Workspecialization勞動分工Departmentalization部門化Functionaldepartmentalization職能部門化Productdepartmentalization產品部門化Geographicaldepartmentalization地區部門化Processdepartmentalization過程部門化顧客部門化Cross-functionalteams跨職能團隊ChainofcommandAuthority職權Responsibility職責UnityofcommandSpanofcontrol管理幅度Centralization集權化Decentralization分權化Formalization正規化Mechanisticorganization機械式組織Organicorganization有機式組織UnitproductionMassproductionProcessproduction連續生產SimplestructureFunctionalstructure職能型結構Divisionalstructure分部型結構Team-basedstructure團隊結構MatrixstructureProjectstructureAutonomousinternalunits內部自治單位Boundarylessorganization無邊界組織Learningorganization學習型組織High-performanceworkpractice高績效的工作實踐HumanresourcemanagementprocessLaborunion工會Humanresourceplanning人力資源規劃Jobanalysis職務分析Jobdescription職務說明書Jobspecification職務規范Recruitment招聘Decruitment解聘Selectionprocess

Validity效度信度Worksampling工作抽樣Assessmentcenters測評中心OrientationPerformancemanagementsystemWrittenessay書面描述法Criticalincidents關鍵事件法Graphicratingscales評分表法Behaviorallyanchoredratingscales(BARS)行為定位評分法Multipersoncomparisons多人比較法Grouporderranking分組排序法Individualranking個體排序法Pairedcomparison配對比較法360degreefeedback360度反饋

Validity效度信度Worksampling工作抽樣Assessmentcenters測評中心OrientationPerformancemanagementsystemWrittenessay書面描述法Criticalincidents關鍵事件法Graphicratingscales評分表法Behaviorallyanchoredratingscales(BARS)行為定位評分法Multipersoncomparisons多人比較法Grouporderranking分組排序法Individualranking個體排序法Pairedcomparison配對比較法360degreefeedback360度反饋skill-basedpayCareerOrganizationalchange組織變革Changeagents變革推動者Organizationaldevelopment(OD)組織發展Stress壓力Creativity創造Innovation創新第五章領導Behavior行為Organizationalbehavior組織行為學Attitudes態度Cognitivecomponent認知成分Affectivecomponent情感成分Behavioralcomponent行為成分Jobsatisfaction工作滿意度Jobinvolvement工作投入Organizationalcommitment組織承諾Organizationalcitizenshipbehavior(OCB)組織公民行為Cognitivedissonance認知失調AttitudesurveysPersonality人性Big-fivemodelEmotionalintelligence(EI)情感智商LocusofcontrolMachiavellianism馬基雅維里主義Self-esteem自尊Self-monitoring自我監控Perception知覺Attributiontheory歸因理論

FundamentalattributionerrorSelf-servingbias自我服務偏見Selectivity有選擇地接受、選擇性Assumedsimilarity假設相似性Stereotyping刻板印象Learning學習Operantconditioning操作性條件反射Sociallearningtheory社會學習理論ShapingbehaviorMotivation動機Need需要Hierarchyofneedstheory需要層次理論Physiologicalneeds生理需要Safetyneeds安全需要Socialneeds社會需要EsteemneedsSelf-actualizationneeds自我實現需要TheoryXX理論TheoryYY理論Motivation-hygienetheory激勵－保健理論HygienefactorsMotivators激勵因素Three-needstheory三種需要理論Needforachievement(nAch)成就需要Needforpower(nPow)權力需要Needforaffiliation(nAff)歸屬需要Goal-settingtheory目標設定理論Reinforcementtheory強化理論Reinforcers強化物Jobdesign職務設計Jobscope職務范圍Jobenlargement職務擴大化Jobenrichment工作豐富化Jobdepth職務深度

Jobcharacteristicmodel(JCM)SkillvarietyTaskidentity任務同一性任務重要性Autonomy自主性Feedback反饋EquitytheoryReferents參照對象

expectancytheory期望理論Compressedworkweek壓縮工作周Flexibleworkhours彈性工作制Jobsharing職務分擔Contingentworkers應急工Telecommuting電子通信，遠程辦公Pay-forperformanceprogramsOpen-bookmanagement公開帳簿管理Leader領導者Leadership領導Behavioraltheories行為理論Autocraticstyle權威式DemocraticstyleLaissez-fairestyle放任式Initiatingstructure定規維度Consideration關懷維度High-highleaderManagerialgridFiedlermodel菲德勒權變模型Least-preferredco-worker(LPC)questionnaire最難共事者問卷Leader-memberrelations領導者－成員關系，上下級關系Taskstructure

PositionpowerSituationalleadershiptheory(SLT)Readiness準備狀態Maturity成熟度Leaderparticipationmodel領導者參與模型Path-goaltheoryTransactionalleaders事務型領導者Transformationalleaders變革型領導者Charismaticleader超凡魅力的領導者Visionaryleadership愿景領導者LegitimatepowerCoercivepowerRewardpower獎賞權Expertpower專長權ReferentpowerCredibility可信度Trust誠信、信任Empowerment授權Interpersonalcommunication人際溝通組織溝通編碼Decoding