PPTcoursewareforHighSchoolEnglishComplaintLWritingskillsforcompositelettersCommonexpressionsincompositelettersExampleofWritingaComplaintLetterTipsforreplyingtocompositelettersExampleofwritingacomplaintletterreply目錄01WritingskillsforcompositelettersBeforewritingacomplaintletter,makesureyouhaveaclearunderstandingofyourownpurpose.Doyouwanttosolvetheproblem,receivecompensation,ordoyouwanttheotherpartytoimprovetheservice?Clarifyingthepurposehelpstowritecomplaintlettersmoretargeted.ClearwritingpurposeUseconciselanguagetoexpressyourcomplaintpurpose,avoidinglengthyandcomplexsentencestructures.Clearanddirectexpressionhelpstoquicklyconveyyourmessage.ClearandconciseClarifythepurposeofwritingUsepolitelanguageEvenifyouareexpressingdissatisfactionorcomplaint,youstillneedtomaintainpolitenessandrespect.Usepolitelanguagesuchas"please"and"thankyou",aswellastitlessuchas"sir"and"madam",toshowyourcultivationandrespect.AvoidaggressivelanguageAvoidusinginsultingoraggressivelanguage.Staycalmandrational,speakwithfacts,andavoidemotionalexpressions.MaintainpoliticallanguageRaisespecificquestionsInthecomplaintletter,inadditiontopointingouttheproblem,specificquestionsorsuggestionscanalsoberaised.Forexample,youcanasktheotherpartyhowtosolvetheproblem,improvetheservice,orprovidespecificsolutionssuchascompensation.Askingspecificquestionshelpsdrivetheotherpartytotakeaction.MaintainanopenattitudeWhileaskingquestions,maintainanopenattitudeandbewillingtolistentotheotherparty'sexplanationsandsolutions.Thishelpsbothpartiesreachaconsensusandpromotetheresolutionoftheissue.Proposespecificquestions02CommonexpressionsincompositelettersExpressionofdissatisfactionwithserviceTheserviceprovidedwasunacceptableWeweredisappointedwiththeserviceproviderTheservicedidnotmeetourneedsTheservicewasbelowourexpectationsTheproducthadnumericalissuesthataffecteditsusabilityTheproductdidnotmeetourexpectationsintermsofqualityTheproductarrivedinadamagedconditionTheproductwasfaultyanddidnotworkasintendedTheproductwasofpoorqualityandnotworththepricepayExpressionofproductqualityissues0103020405WearewillingtoworkwithyoutoensurethattheissueisresolvedtooursatisfactionWearecommittedtoworkingwithyoutofindasolutiontotheproblemWeareopentosuggestionsonhowtoresolvetheissueWearehopefulthattheissuecanberesolvedamicablyWeareconfidentthattheissuecanberesolvedinatimelymannerExpressionofattributerewardsproblemsolving03ExampleofWritingaComplaintLetterComplaintlettertemplateProvideatemplateforwritingacomplaintletteraboutdissatisfactionwithhotelservice,includingtheletterhead,meeting,body,andclosingMainpointstoincludeExplainthemainpointsthatshouldbeincludedintheletter,suchasthedateandtimeofarrival,theissuesaccountedforduringthestay,andtherequestedsolutionorcompensationComplaintletterregisteringdissatisfactionwithhotelserviceDiscusstheappropriatelanguageandtonetouseinacomplianceletter,emphasizingpoliticsandprofessionalismProvideasampleletterthatdemonstrateshowtowriteacomplianceletteraboutdissatisfactionwithhotelserviceComplaintletterregisteringdissatisfactionwithhotelserviceSampleletterLanguageandtoneComplaintletterregisteringqualityissueswithonlineshoppingproductsComplaintlettertemplate:Provideatemplateforwritingacomplaintletteraboutqualityissueswithonlineshoppingproducts,includingtheletterhead,meeting,body,andclosingMainpointstoinclude:Explainthemainpointsthatshouldbeincludedintheletter,suchasthedateofpurchase,theissueswiththeproduct,andtherequestedsolutionorcompensationLanguageandtone:Discusstheappropriatelanguageandtonetouseinacomplianceletteraboutonlineshoppingproducts,emphasizingdiversityandprofessionalismSampleletter:ProvideasampleletterthatdemonstrateshowtowriteacomplianceletteraboutqualityissueswithonlineshoppingproductsComplaintletterrankingattributerewardsexpressdeliveryserviceComplaintlettertemplate:Provideatemplateforwritingacomplaintletteraboutthetitleofexpressdeliveryservicepersonnel,includingtheletterhead,meeting,body,andclosingMainpointstoinclude:Explainthemainpointsthatshouldbeincludedintheletter,soasthedateandtimeofdelivery,theissuesaccountedforduringthedeliveryprocess,andtherequestedsolutionorcompensationLanguageandtone:Discusstheappropriatelanguageandtonetouseinacomplianceletteraboutexpressdeliveryservice,emphasizingpoliticsandprofessionalismSampleletter:Provideasampleletterthatdemonstrateshowtowriteacompositeletteraboutthetitleofexpressdeliveryservicepersonnel04TipsforreplyingtocompositelettersExpresssingleapologiesBeginyourresponsebysingleapologizingforanyinconveniencecausedbytheissueUsephraseslike"I'msorryforanyinconveniencecaused"toconfessyourremorseShowattentiontothecomplaintLetthecomplaintknowthatyouhavecarefullyreadandunderstoodtheirconcernsThiscanbedonebysummarizingtheirmainpointsoraddressingspecificissuestheyhaveraisedExpressingpathologiesandattentionIdentifythecauseoftheproblemAnalyzethecomplaintandidentifytherootcauseoftheissueBehonestandtransparentaboutthefactorsthatcontributetothesituationProvideadetailedsolutionDescribeincleartermsthestepsyouwilltaketoresolvetheproblemIncludespecificactions,timeframes,andanyresourcesthatwillbeallocatedtoaddresstheissueeffectivelyExplainthecauseoftheproblemandthesolutionProposeproactivemeasuresandimprovementplansIdentifypotentialareaswheresimilarissuesmayariseandproposemeasurestopreventthemfromhappeningagainThiscouldincludechangestopolicies,procedures,ortrainingSuggestivepreventivemeasuresIfthereareloaderissuesorlongstandingchallenges,proposeanimprovementplanthataddressesthemThisshouldincludeatimelineforimplementingchangesandalwaystomeasureprogressOutlineimprovementplans05ExampleofwritingacomplaintletterreplyReplytocomplaintletterregisteringdissatisfactionwithhotelserviceThankyouforyourfeedbackWearesorrytohearthatyourexperienceatourhotelwasnotsatisfactoryWevalueyourcommentsandwilltakethenecessarystepstoimproveourservicesWeapologizefortheinconvenienceyouexperiencedduringyourstayWewillmakesuretoaddressyourconcernsandaccuratelythesituationPleasefeelfreetocontactusifyouhaveanyfurtherquestionsorconcernsWerecommendyourfeedbackandwilluseittoimproveourservicesThankyoufortakingthetimetoprovideuswithyourcommentsWevalueyourpatienceandscopetoprovideyouwithabetterexperienceinthefutureWeunderstandyourdissatisfactionandwillworktoimproveourservicesaccordinglyThankyouforbringingthismattertoourattentionWevalueyourfeedbackandwilluseittocontinuouslyimproveourservicesReplytocomplaintlettersregardingqualityissueswithonlineshoppingproductsThankyouforbringingthismattertoourattentionWeapologizeforthepoorqualityoftheproductsyoureceivedWewillworktoresolvethisissueasquicklyaspossibleWevalueyourfeedbackandwilluseittoimproveourproductsandservicesWeapologizeforanyinconveniencethishascausedyouandwillmakesuretorectifythesituationThankyouforyourcommentsWewillinvestthismatterandtakeappropriateactiontoensurethequalityofourproductsPleasefeelfreetocontactusifyouhaveanyfurtherquestionsorconcernsWeunderstandyourconcernsandwillworkquicklytoresolvethisissueThankyouforbringingthismattertoourattentionWevalueyourfeedbackandwilluse