職場通用英語職場通用英語Unit3ReceivingvisitorsFillintheblankswiththelanguagepointineachofthefollowingsentences.ListeningandSpeaking–Languageinusee.g.

tolookaroundthecompanynow?

您想現在參觀一下公司嗎?1.Wouldyoulike...?你想不想……？e.g.WelcometoCDECompany.Now,I’dliketo

ourcompany.

歡迎來到CDE公司。現在我帶您四處參觀一下。2.takesbaround帶某人四處參觀e.g.PerhapsI'll

thehospitalonmywayhome.也許回家路上我會順便去趟那家醫院。3.stopby停在近旁,順便拜訪takeyouaround

stopbyfindsChinamoreisimpressedwith5.beimpressedwith對……印象深刻Would

youlikee.g.Theinternationalcommunity

indealingwithcrises.國際社會認為中國在應對危機方面越來越自信了。4.findsthadj.認為某事……andmoreconfidente.g.Theworld

China’squickresponsetotheoutbreakofCOVID-19epidemic.中國對新冠肺炎的快速反應，給世界留下了深刻印象。Reading-Passage1HowtoreceivevisitorsinyourcompanyItisknownthatyouneverhaveasecondchancetomakeafirstimpression.Thefirstimpressionavisitorhasonyourcompanycomesfromthereception.Therefore,thereceptionshouldgoaboveandbeyondsothatthevisitorfeelswelcomedandleavesadeepimpressiononyourcompany.Herearesometipswhichcanhelpyouwelcomeandwowthevisitors.1譯文Reading-Passage1TreatallvisitorsasyourVIPs/owncustomerseventhoughyoudon’thaveafunctionalrolewiththem.Itisnevertruethatthereceptionististheonlyonetowelcomeandtreatthevisitors.Wheneveryoumeetavisitorinyourcompany,makeeyecontact,smile,andsayhello.Askanyunattendedvisitorswhethertheyneedhelp.Thiswillmakeagreatdifferencetothevisitors’feelingtowardyourcompany.Behospitable2譯文Reading-Passage1Thereceptionististhemostimportantemployeetoreceivevisitors.Whenavisitorcomesintoyourcompany,greethimorherwarmly.Whatifyouarebusyansweringphonecallswhenavisitorcomesintoyourcompany?Youcanstillmakefriendlyeyecontact,smileathimorheranduseyourhandgesturetoindicatethatyouwillberightwithhimorherafterhangingupthecall.Neverletthevisitorfeelignored.Beattentive3譯文Reading-Passage1Makesurethereceptionareaiscleanandwell-litwithcomfortableseatsvisitorscansiton.Greenplantsareaneasywaytobrightenupthereceptionarea.Putsomesmallplantsonasidetableorsomelargeplantsinacorner.Offersomerefreshmentsthatvisitorscanservethemselves.Forexample,putsomefreshfruitsorhealthysnackswherevisitorscaneasilyfindthem.Offersomewaterorcoffeeincasevisitorsmayfeelthirsty.Makethereceptionareainvitingandwelcoming4譯文Reading-Passage1Youmayalsosendathank-youcardorasmallgifttoyourvisitorswhenoraftertheyleavetoshowthatyouappreciatetheirvisittoyourcompany.Anyway,awarm,attentiveandwelcomingreceptionisalwaysimpressive,whichwillprobablyturnavisitorintoacustomer.Prepareathank-yougift5譯文Reading-Passage1-ExercisesChoosethebestansweraccordingtothetext.A.1.

WhatshouldemployeesNOTdowhenthecompanyhasvisitors?____A.Makingeyecontact

B.Smiling

C.Leavingvisitorsunattended2.

Thereceptionistisbusyansweringphoneswhenavisitorwalksin.He/SheshouldcommunicatewiththevisitorinthefollowingwaysEXCEPT_____.A.makingfriendlyeyecontact

B.usinghandgesturestoshow“I’llberightwithyou”C.lookingdownathis/herphoneconstantly

C3.

Accordingtotheauthor,______isNOTrecommendedbeingofferedasself-serverefreshments.waterandcoffee

cheapcandy

C.freshfruit

CBChoosethebestansweraccordingtothetext.A.4.

Thefollowingwaysexcept_____canhelpmakethereceptionareainvitingandwelcoming.greenplants

B.refreshments

C.cellphones

5.

Afterthevisitorleaves,youcansend____toappreciatehisorhervisit.A.athank-youcardB.moneyC.anexpensivegiftCAFillintheblankswiththecorrectformofthewordsinthebox.B.appreciateattentiveindicateignoreimpressivehangupgoaboveandbeyondturn…intomakeadifferenceincase1.Remembertokeepafacialmaskwithyou

youmayneedit,especiallyinthepollutedarea.2.Manycountries

China’seffortstoaddressclimatechange.3.Teachers’praisecan

tostudents’futurelife.4.Althoughtheresulthasnotbeenannounced,thesmileonherface

thatshehadwonthegame.5.Water

vaporwhenitisboiling.6.Ijust

thephonewhenhecameback.7.Chinawowstheworldbymaking

achievementsinallaspectsoverthepastdecade.8.Theargumentwasmeaninglesssinceit

thekeypointofthequestion.9.Heisalways

tohiswifeonsocialoccasions,whichearnshimagoodreputation.10.Ifacompanywantstobesuccessful,itmust

others.incaseappreciatemakeadifferenceindicatedturnsintohungupimpressiveignoredattentivegoaboveandbeyondGrammarDefining&Non-definingclauses1先行詞為人，用that,who,whom來引導定語從句。2先行詞為物，用that,which來引導定語從句。3先行詞為時間、地點、原因（reason）并且在定語從句中做狀語，分別用when,where,why來引導定語從句。4先行詞為人或物，在定語從句中做定語，用whose引導定語從句。限定性定語從句（Definingrelativeclauses）Grammar1.

HomeBusinessMagazineistheleadingpublicationforthose____areinterestedinstartingahome-basedbusiness.(2020.6A)A.whichB.whatC.whoD.whom2.

Employeeswouldliketoworkunderteamleaders____setgoodexamples.(2018.6B)A.whoB.whichC.whatD.whomCA3.

Thiscenterisentirelyrunbyvolunteers____comefromdifferentdepartmentsofourcollege.(2019.12A)A.whoseB.whoC.whichD.what4.

Wearelookingforcandidates____arefriendly.(2021.6A)A.thatB.whoseC.whomD.thoseBA5.

Theathlete_____TomadmiredformanyyearswontheGoldMedalinOlympicGamesjustnow.A.whomB.whoseC.whichD.whatAGrammar1.

Inthesurvey,weaskedtheworkersaboutthings____madeherworkhardertodo.(2018.12B)A.whatB.thatC.whoD.this2.

Ifyouthinkyouhavetheskillsandabilities_____employersneed,therearesomethingsyoushoulddotoprepareforthejobhunt.(2019.12A)A.thatB.whoC.whoseD.whatBA3.

Everysharehouseisdifferent,buttherearesomeguidelines____canhelpyouavoidconflict.(2021.6B)A.whichB.whoC.whatD.when4.

Herearesomeofthebenefits____weoffertogetpeopleawayfromthecomputer.A.whoseB.whoC./D.whatAC5.

ThekindofworkinyourcompanyparticularlyinterestsmeandIwouldwelcometheopportunity____offerstousemyforeignlanguageabilities.A.whichB.whatC.whoD.whoseAGrammar1.

Thesephotosremindmeofthedays____IstayedinBritain,workingasavisitorscholar.(2020.6A)A.whereB.whenC.whetherD.how2.

Thiswebsitemaycontainlinkstootherwebsites_____privacypracticesmaybedifferentfromours.(2021.6A)A.whenB.whereC.whyD.whoseBD3.

Shedidn’ttellthereason_____shewasabsentfromtheimportantlecture.(2020.12B)A.whatB.whichC.howD.why4.

Itwasnotuntilyesterday_____theydecidedtore-openthebusinesstalk.(2017.6B).A.whenB.whichC.thatD.as5.

Istillremembertheschool_____ImetMaryforthefirsttime.A.whenB.thatC.whereD./DCCGrammar1.

Unlikemanycompanies_____servicestopsoncethesaleismade,ourservicebeginsonceyoubuyourproduct.(2019.6A)A.whatB.whoseC.thatD.which

2.

Consumers_____complaintsarehandledwellbyacompanywillbecomeloyalcustomers.(2018.12A)A.whoB.whichC.whoseD.thatBC3.

Thiswebsitemaycontainlinkstootherwebsites_____privacypracticesmaybedifferentfromours.(2021.6A)A.thatB.whichC.whoD.whose4.

Weareanon-profitcompany_____teammembersarefromalloverthecountry.(2020.6B,2017.6B)A.whoseB.thatC.whichD.what5.

Everyone_____planstoattendthepartyshouldsendanemailtoMr.Blackbeforetheendofthisweek.(2021.6)A.whoB.whoseC.whichD.whomDAAGrammarDefining&Non-definingclauses1非限定性定語從句和限定性定語從句的差別在非限定性定語從句中，先行詞和定語從句之間有逗號（，）隔開；非限定性定語從句不能用that引導。2先行詞為人，用who,whom來引導定語從句4先行詞為時間、地點、原因（reason），分別用when,where,why來引導定語從句非限定性定語從句（Non-definingrelativeclauses）5先行詞為人、物，且引導詞在定語從句中表示“誰的”，用whose來引導定語從句3先行詞為物，用which來引導定語從句Defining&Non-definingclausesGrammar2.

HangzhouisthebirthplaceofLongjingtea,_____isoneofthemostfamousgreenteainChina.(2019.12A)A.thatB.whichC.whoD.what3.

Themostimportantformofenergyiselectricenergy,______iswidelyusedinourdailylife.(2019.12A)A.thatB.whoC.whatD.which4.

ThesportsmeetingispostponeduntilMay1st,_____allarefree.A.whenB.whereC.thatD.who5.

HewillcomebacktoParis,____heworked6yearsago.A.thatB.whichC.whereD.when1.

Thecompanyhasdecidedtosponsortheexhibition,_____helpstopromoteitsimage.(2020.12A)A.thatB.whoC.whatD.which

DBDACWritingDearMr.WANGLiang,OnbehalfofallEnglishteachersinABCUniversity,IwouldliketothankyouforbeingatechnicalsupporterofourEnglishteachingteaminthepreparationfortheTechnology-assistedTeachingCompetition.Yoursupportpavedourwaytothefinalvictoryinthecompetition.Youhelpedusdesignbeautifulteachingslideswhichwerewell-receivedbythestudentsinthecompetition.Whenourcomputersandnetworkhadsometechnicalglitches,youwerealwaysthefirstoneweturnedtoforhelp.Youalwayspatientlyhelpedusout.Ourteamallthoughthighlyofyou.Althoughthecompetitionended,ourgratitudetoyoualwayslasts.Wewishyouallthebestinthefuture.Thankyouagainforyourgreathelp.Yourssincerely,LIHuaThank-youLetter感謝信A.Readthefollowingthank-youletterandthestatements.WriteT(True)orF(False).(

)1.

Mr.WANGLiangprovidedtechnicalsupportforLIHua’steachingteam.(

)2.

Mr.WANGLiangwassometimesimpatientwhendealingwiththetechnicalproblems.(

)

3.LIHua’steamjustthankedWANGLiangonce.T

FFWritingDearMr.WANGLiang,OnbehalfofallEnglishteachersinABCUniversity,IwouldliketothankyouforbeingatechnicalsupporterofourEnglishteachingteaminthepreparationfortheTechnology-assistedTeachingCompetition.Yoursupportpavedourwaytothefinalvictoryinthecompetition.Youhelpedusdesignbeautifulteachingslideswhichwerewell-receivedbythestudentsinthecompetition.Whenourcomputersandnetworkhadsometechnicalglitches,youwerealwaysthefirstoneweturnedtoforhelp.Youalwayspatientlyhelpedusout.Ourteamallthoughthighlyofyou.Althoughthecompetitionended,ourgratitudetoyoualwayslasts.Wewishyouallthebestinthefuture.Thankyouagainforyourgreathelp.Yourssincerely,LIHuaThank-youLetter感謝信…PartI:Statethanksandbrieflyexplainwhyyouexpressyourthanks.…PartII:Describewhatyouaregratefulforindetailandgivepositivecomments....

PartIII:Showyourbestwishesandre-stateyourgratitude.StructureandusefulexpressionsB.Writing

PartIStatethanksandexplainbrieflywhyyouexpressyourthanksIamwritingthislettertothankyoufor....Iamtrulygratefultoyoufor....OnbehalfofXXX,Iwanttoexpressourappreciationtoyoufor…

PartIIDescribeindetailwhatyouaregratefulforandgivepositivecommentsonthehelpItwasverykind/considerate/…ofyouto….Youhelpedussomuchby….Iknowthatittakesyoumuchtimeto…

PartIIIShowyourbestwishesandre-expressyourappreciationWishyouallthebestandthankyouagain.Thanksagainfor….Ihopeyouwill….Ihopethat….Imustexpressmygratitudeagain.DearSir/Madam,Iamwritingto___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yourssincerely,LIHuaWriting假如你是李華，剛從CDE公司實習回來，在實習期間，你的同事史密斯先生給你提供了很多幫助，你想寫一封電子郵件表示感謝。內容包括下列要點：1.感謝他在你實習期間提供的幫助；2.具體講述一次他提供的幫助；3.祝他一切都好，并再次表示感謝。注意：1.詞數100左右；2.可適當增加細節，以使行文連貫；3.開頭和結尾已為你寫好，不計入總詞數。HaveatryWriting參考例文：DearMr.Smith,IamwritingtothankyouforhelpingmealotduringmyinternshipinCDECompanythisJune.Iworkedasareceptionistatthattime.Yourhelpmakesmemoreconfidentinmyself.Beforetheinternship,Ihadnoideaofhowtobeagoodreceptionist,soIwasverynervousatthebeginning.Youtoldmethatagoodreceptionistshouldbefriendly,beattentiveandbegoodatmakingthereceptionareainvitingandwelcoming.Ifollowedyoursuggestions,whichgreatlyimprovedmyperformanceinreceivingvisitors.Mygratitudetoyoualwayslasts.Wishyouallthebest.Sincerelyyours,LIHua語言解析眾所周知，你永遠不可能有第二次機會給對方留下第一印象。這和古希臘哲學家赫拉克利特說的“人不能兩次踏入同一條河流”有相似之處。Itisknownthat…眾所周知

e.g.

.眾所周知，中國是一個愛好和平的國家。1.Itisknownthatyouneverhaveasecondchanceto